Pros: I requested an SUV, they gave me whatever they had on the lot. But overall they were very nice and didn't try to scam me.
Cons: They should have the car you reserved or don't offer it.
Pros: Very good
Cons: They tried to charge 3 times normal ‘Mexican insurance’ over quoted rates. Did not rent from them-thief’s!
Cons: The least hassle and best price of rentals we’ve had in Cabo . ( rent 1-2 times per year for 25 years)
Cons: Long waits to get vehicle. We waited about an hour to get our vehicle and there were only 3 people in front of us. They attempted to charge us for a scratch on the vehicle but we took photos of all the original scratches.
Pros: People were friendly and fast both coming and going. Car was great.
Cons: Insurance was expensive
Cons: The cost of insurance was extra and it double the stated cost
Pros: The staff is very dishonest. I already got insurance online but they said that i needed more. My $77 rental became $342, and then charged my credit card $359. Thieves and leeches! Company should be named Paymore not payless!! Beware!!!
Cons: Honesty of staff and company policy! Upfront costs should be included and no surprise charges!
Pros: Staff was nice, however they had no record of our booking, and we had to rent for a higher cost than what our originally booked amount was.
Cons: Careful even if you have a confirmation #, we had ours and they still didn't have any record of our rental, even after I showed the agent my confirmation # and screen shot of the booking.
Pros: Car was excellent as was service.
Cons: I chose Payless because of price. Supposedly $175 for a weekly rental. That they agreed was the confirmed price. When I declined the insurance as I always do, since I have insurance on my credit card, I was told they would only allow this if I could produce a letter proving I had insurance from the credit card company. Or I could bring it later to one of their offices. Since I didn't have access to a printer this was not possible. Payless then charged an additional $18/day or $125 for the week for "insurance". This essentially doubled the cost. I have rented from Fiesta in downtown San Jose before at a much cheaper price. We only chose Payless since we arrived with heavy suitcases and wanted a rental car from the Los Cable airport. We won't be renting from Payless again.
6x increase of price on arrival
Pros: Car was ok
Cons: Charged $40/day for "mandatory insurance" which was not mentioned before hand.
Payless has 2 car hire locations in San José del Cabo. Take a look at our Payless hire location map to find the best car hires near you.