Guest reviews
Overall rating
7.6
Good
Based on 2,245 reviews
Cleanliness
7.6
Comfort
6.8
Pickup/dropoff
4.8
Value for money
6.8
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
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-
2.0
Pros: Nothing to like
Cons: They made me wait 45minutes to tell me that they didn't have the card I booked in advance
review from
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8.0
Cons: Upon return, they refused to release the hold on the credit card, saying that one of the headrests was missing. Also, there was a missing plastic cover in the passengers foot well that they want to charge me for. At check-in, they seemed very relaxed about the condition of the vehicle. Document!
review from
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4.4
Not the greatest experience.
Pros: The car itself was clean and functioned as expected.
Cons: I show up to Pueblo Bonito Rose on the date I scheduled my rental pick-up (the date and location had already been pre-selected) and the hotel concierge tells me that Avis is closed on Sundays. Why did the website allow me to schedule the pickup on this date? Pueblo Bonito was nice enough to call Avis' other location nearby and I spoke with Avis on the phone, they sent a guy with my rental. He said he'd be there in 10 minutes, that was a lie, I waited at least half an hour. They provide a wifi box which is kinda neat, but the guy gave it to me without a charging cable and I wasn't able to charge it, so this was only useful on the first drive, after the first day of using it, it died and was useless. He told me upfront that there was no charging cable, so I was aware of this and said ok. When I returned the car at SJD Airport, Avis asks me where the cable is. I said you guys gave me the wifi box without one. They said that because there weren't any notations of the missing cable that they would have to charge me, at this point I was pretty upset. I'm just trying to drop of my car so we can catch our flight back home and now this nonsense. Long story short I spoke with the manager and flat out told them, "no, I'm not paying for a cable that we were never provided with which made this wifi box useful for only one trip" I didn't end up having to pay for the cable but then I got screwed on having to pay for a full tank of gas when I only used 1/4 of the tank, so I might as well have paid for the stupid cable. Avis never once told me anything about extra charges for gas, I guess this can be assumed but being that this was in Mexico and the first time I rent a car there, I didn't assume the rules were the same. I would've put a few bucks worth of gas to replenish the tank had i known I was going to have to pay the full price of a tank. Terrible experience!
review from
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8.0
Perfectly good rental, but agents are too aggressive selling insurance
Cons: They really try hard to push you on buying the insurance. In fact, they mislead you to the point of pushing outright fabrication (lying) that you are legally obligated to purchase insurance from them (which is not true.) This caused picking up the car to take far longer than it should, as when I got the contract, they had added insurance that I had not asked for, and I had to have them correct it, and go through the whole process again.
review from
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8.0
Cons: Upon return, they refused to release the hold on the credit card, saying that one of the headrests was missing. Also, there was a missing plastic cover in the passengers foot well that they want to charge me for. At check-in, they seemed very relaxed about the condition of the vehicle. Document!
review from
-
8.0
Perfectly good rental, but agents are too aggressive selling insurance
Cons: They really try hard to push you on buying the insurance. In fact, they mislead you to the point of pushing outright fabrication (lying) that you are legally obligated to purchase insurance from them (which is not true.) This caused picking up the car to take far longer than it should, as when I got the contract, they had added insurance that I had not asked for, and I had to have them correct it, and go through the whole process again.
review from
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2.0
Pros: Nothing to like
Cons: They made me wait 45minutes to tell me that they didn't have the card I booked in advance
review from
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4.4
Not the greatest experience.
Pros: The car itself was clean and functioned as expected.
Cons: I show up to Pueblo Bonito Rose on the date I scheduled my rental pick-up (the date and location had already been pre-selected) and the hotel concierge tells me that Avis is closed on Sundays. Why did the website allow me to schedule the pickup on this date? Pueblo Bonito was nice enough to call Avis' other location nearby and I spoke with Avis on the phone, they sent a guy with my rental. He said he'd be there in 10 minutes, that was a lie, I waited at least half an hour. They provide a wifi box which is kinda neat, but the guy gave it to me without a charging cable and I wasn't able to charge it, so this was only useful on the first drive, after the first day of using it, it died and was useless. He told me upfront that there was no charging cable, so I was aware of this and said ok. When I returned the car at SJD Airport, Avis asks me where the cable is. I said you guys gave me the wifi box without one. They said that because there weren't any notations of the missing cable that they would have to charge me, at this point I was pretty upset. I'm just trying to drop of my car so we can catch our flight back home and now this nonsense. Long story short I spoke with the manager and flat out told them, "no, I'm not paying for a cable that we were never provided with which made this wifi box useful for only one trip" I didn't end up having to pay for the cable but then I got screwed on having to pay for a full tank of gas when I only used 1/4 of the tank, so I might as well have paid for the stupid cable. Avis never once told me anything about extra charges for gas, I guess this can be assumed but being that this was in Mexico and the first time I rent a car there, I didn't assume the rules were the same. I would've put a few bucks worth of gas to replenish the tank had i known I was going to have to pay the full price of a tank. Terrible experience!
review from
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Where can I find Avis hire cars in San José del Cabo?
Carr Transpeninsular Km 43.5, Avis car rentals
Address
Carr Transpeninsular Km 43.5Phone
+52 624 146 0046FAQs about hiring a car from Avis in San José del Cabo
How many car hire locations does Avis have in San José del Cabo?
Avis has 3 car hire locations in San José del Cabo. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Los Cabos Airport (SJD)?
Yes
Does Avis offer shuttle or airport pick-up services from Los Cabos Airport (SJD)?
Yes