Pros: The staff was friendly and not bad at all.
Cons: Well they tell you online that’s it’s like $3.50 a day for the rental but in Mexico (where insurance) is quite important they charge you 50-90$ a day for insurance.
Cons: The pick up point did not exist and created major issues as we needed a car urgently and had to find another company that could provide a car costing us double for a smaller car
You should check with company that info is correct but dollar has not had an office at the address given for quite some time
We felt misled and will never use your service or Dollar again
Cons: Tripled the price after reaching there to include mandatory insurance. Cheating situation.
Pros: The car did not break down.
Cons: Car was extremely dirty. Virtually no attempt at cleaning it. Smell of urine throughout car was unbearable. Service at the counter was decent but there should be a warning that the insurance they require in Mexico more than doubles the cost of the rental. Will not rent from this Dollar location again.
Pros: Jesus, the young man who inspected the car was most pleasant and careful.
Cons: After hearing about other people's problems, I had checked twice with Dollar headquarters and confirmed a price of $146 and $200 deposit for the week. When I arrived, they insisted on a $9000 deposit, unless we paid $270 for the car. I called Dollar headquarters again, and after the agent learned I was at the rental car office, she told me I had to pay whatever they told me there. NOT a good experience!
Pros: Not much
Cons: My flight was delayed a half hour so they gave away my minivan, I think they just never had it. When a replacement minivan was provided next day it was very beat up, prior accidents on all sides of the vehicle. Tire warning light didn’t go off, even when I put air in the tire, told it was ok.
Avoid these scammers
Cons: I had a reservation for a total of $120, until they added $600 for "legal minimum insurance". It's a scam. I walked out and got a much cheaper car next door.
Don't do it.....there will be NO cat waiting for you
Pros: We liked nothing about Dollar Rent aCar
Cons: Made reservations. Flew 7 hrs to Cabo. Made it the rental agency to fund out NO CAR was available. 4 couplescan in after us and got the same bad news. What a joke. BBB and Cactus car rental are locally owned and operated.
Time Share Presentation $50 Earnest Money ???
Pros: The vehicle was in good condition and it met our needs. The drop off process was seamless, easy and we received professional treatment.
Cons: The price was much higher than quoted online. To get a reasonable price we had to agree to attend a TIME SHARE (?) presentation and we had to give the agent $50 as EARNEST MONEY (??) that we would show up. REALLY!
Pros: Clean car
Cons: Extremely aggressive with insurance trying to upscale after repeatedly saying no....they kept pressuring trying multiple scare tactics. They were very unfriendly after declining the insurance. No directions to the hotel or city, and no map provided. Brought the car around and then left with the keys and waited 10 mins for them to locate them. When I returned the car they tried to trick me by saying $106.00 USD when actually it was pesos. The guy argued with me saying “but you signed here” then when I pulled out my rental confirmation with the daily rate then he said “yes you are right it’s in pesos” it was a clear and present attempt to scam me. Dollar rental car was a very very bad experience for me. Norman Stewart, MD
Customer Service in Mexico
Pros: The car was clean, ran great the entire time (17 day trip in Baja South), and comfortable.
Cons: The customer service in Mexico was mediocre to poor. I was pressured to buy more insurance than I needed. When I declined the additional coverage, over $1200 USD, I was treated rather indifferently. When I returned the car we did a walk around and I asked if all was good, and the person indicated yes (both of us speaking Spanish at this point). Mind you, I had the car cleaned inside and out before returning as I'd heard there's a large charge when returning a dirty car. The employee then looked all around the lower part of the car and found scrapes on the lower half of the bumper, an area required both of us to completely bend down and look very low to see the scrapes. He indicated I was responsible for this damage. However, when I checked out the car at the beginning of the rental, such a low view walk around was not done by me or the employee, so I didn't know if the damage was there before I rented the car. So I refused to pay for the scrapes. In the US, that area of the car is considered normal wear and tear.
Dollar rental at Los Cabos
Pros: Pick up and drop off from the airport was excellent .
Cons: Costumer service at Mexico usually is good . At rental car office, airport shuttle , resort, etc . Courtesy and service but you paid big bucks for that service . I had previous experience a Mexico rental car companies and the insurance is the cach . The car itself is not expensive even when you do the reservation online since the USA prior you arrive . Your car insurance won't cover you in Mexico and you have to have some coberture when you rent a car and that s the part I don't like it that any company there will make you a voucher for u$ 2500 or 3000 until you return at home you don t know if that $ will be reimbursent to your credit car back . It could take up to 7-10 days . The only way you don't have to do that if you paid for full insurance at a cost of u$ 40-45 a day .....
Dollar has 2 car hire locations in San José del Cabo. Take a look at our Dollar hire location map to find the best car hires near you.