Book Firefly hire cars in San José del Cabo

Reviews for Firefly in San José del Cabo

Recent reviews

Traveller rating

Wonderful

0

Very Good

0

Good

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Okay

1

Fair

0

Mediocre

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Poor

4

6.0

Rate for car was great but where they get you is the insurance! Don’t let them rob you!!Reviewed 6 Jul 2022

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2.0

They did not have the car I reserved!!!!Reviewed 15 Nov 2021

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1.9

Never rent from Firefly (aka Hurtz). Our total on pick up was TWICE as much as the price quoted with our reservation, and they call a Nissan Kicks (small cross over model) a full size SUV - barely fit 3 people comfortably. Two thumbs down, don’t be a sucker and rent from Firefly.Reviewed 17 Jun 2021

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2.0

Pros:Nothing - the car reservation wasn’t honored - please contact me as very unhappy as had to spend an additional 200 dollars to find a car last minute. Relied on kayak to deliver but instead got the opposite - a major penalty and lots over an hour looking for a car.Reviewed 20 May 2021

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4.0

Pros:The staff was friendly and drop off was quick and easy.Cons:There needs to be more information for future customers on additional fees NOT mentioned in the advertising when booking a rental car in Mexico. Although my credit card covers collision, it did not cover liability in Mexico. It was not known to me and to other customers to my left and my right at the counter, while I was working on getting the contract worked out. The daily advertised prices are steep and will cut into peoples budget. I understand that I have to play the game, but it is very disappointing that I find this out at the counter and not before.Reviewed 28 Apr 2021

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4.0

Pros:The staff was super awesome and friendly, wait time was insanely ridiculous- we waited over three hours from the time we got dropped off by the shuttle until we we drove out. I’ve rented cars in other countries and this one by far one of the slowest processes ever. And remember the price kayak quotes is just for the car-not for everything else they throw in at the counter. My price on kayak was $188 and I ended up paying $572 all said and done. In the end it was kinda worth it all.Reviewed 24 Apr 2021

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2.0

Pros:The overall experience was horrible. I booked the car for $284 when we arrived to pick up the car they tried to charge us $1,200. They said we had to have full coverage on the car and could not take it unless we paid full coverage. Everyone that was trying to pick up their cars was experiencing the same thing. They were trying to raise the price on everyone, then saying there was a $600 cancellation fee, and saying you could not opt out of insurance and that the lowest daily price was $88 per DAY! We finally talked them down to $545 for full coverage and the car. Once we returned the car we signed off on a contract for $545 when I checked my credit card they charged me almost $700. DO NOT RENT FROM THEM THEY ARE SCAMMERS!!!!Reviewed 9 Jan 2021

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6.0

Pros:Friendly staff. Ease of drop-off and pickup.Cons:I was given an estimated price of $105 USD on my reservation. When I arrived to rent the car I had the choice of an ADDITIONAL $170-$250 or having an $18,000 USD hold on my card with no insurance. This was misleading and frustrating. I want to reiterate how great the staff at Firefly were.Reviewed 22 Jul 2019

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2.0

Avoid if at all possiblePros:The car did run for the entire trip.Cons:Minivan had 63k miles, horrible value for money, office was full of people on their mobile phones, earphones in, shady insurance upsell, will never use again. Car had mismatched tires, cv joint was going, ac fan screaming, missing trim...you get the idea...run awayReviewed 6 Jan 2019

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5.6

Insurance extra chargePros:They were friendlyCons:The rental was approx $400 and they wanted $1000 more for insurance for 5 days.Reviewed 1 Jan 2019

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5.6

Beware the hidden extrasCons:Lots of "required" extras not reflected in price on kayak Much more expensive than other vendors.Reviewed 27 Nov 2018

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2.0

TERRIBLE - will never use againPros:Check-in person was friendlyCons:SO MANY HIDDEN FEES. Told me I would be charged $40 a day for insurance but with fees it was more like $80. Company refused to budge on the fees, which isn’t a surprise because I’m sure that’s how this horrible, cheap company makes its money.Reviewed 4 Sep 2018

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• What is the most popular car hire from Firefly in San José del Cabo?

  Intermediate (Jeep Renegade or similar) is the most frequently booked car hire type from Firefly in San José del Cabo.

• How many car hire locations does Firefly have in San José del Cabo?

  Firefly has 2 hire locations in San José del Cabo. Take a look at our Firefly hire location map to find the best car hire near you.

• Does Firefly have a car hire location at the airport: Los Cabos airport (SJD)?

  Yes

• Does Firefly offer shuttle or airport pick-up services from Los Cabos airport (SJD)?

  Yes