Guest reviews
Overall rating
3.1
Mediocre
Based on 21 reviews
Cleanliness
3.8
Comfort
3.5
Pickup/dropoff
3.0
Value for money
2.5
Pros
"Great value, very efficient ."
(in 54 reviews)
"customer service was very friendly."
(in 12 reviews)
"Quick pick up and drop off."
(in 15 reviews)
Cons
"Poor service n bait n switch."
(in 34 reviews)
"They didn't have any cars available"
(in 8 reviews)
"Poor customer service overall."
(in 15 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was great
car available
great value
great price
returned the car
great car
great service
use this company
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6.0
Pros: Friendly staff. Ease of drop-off and pickup.
Cons: I was given an estimated price of $105 USD on my reservation. When I arrived to rent the car I had the choice of an ADDITIONAL $170-$250 or having an $18,000 USD hold on my card with no insurance. This was misleading and frustrating. I want to reiterate how great the staff at Firefly were.
review from
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2.0
Cons: Esta compañía son unos Ladrones Me cobraron 5 dólares más de lo acordado No los recomiendo nunca ..
review from
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2.0
Avoid if at all possible
Pros: The car did run for the entire trip.
Cons: Minivan had 63k miles, horrible value for money, office was full of people on their mobile phones, earphones in, shady insurance upsell, will never use again. Car had mismatched tires, cv joint was going, ac fan screaming, missing trim...you get the idea...run away
review from
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5.6
Insurance extra charge
Pros: They were friendly
Cons: The rental was approx $400 and they wanted $1000 more for insurance for 5 days.
review from
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2.0
Firefly the worst
Pros: Nothing, car a junker, best part was when I returned the car!
Cons: Not the car I booked, was a 2016 model, 1st car I was given was filthy, second had flat tire, 3rd was a creaking rattle trap. Rental price was reasonable but forced to pay twice the rental cost for Mexican liability insurance. Price for insurance seemed was whatever the rental agent felt like charging.
review from
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5.6
Beware the hidden extras
Cons: Lots of "required" extras not reflected in price on kayak Much more expensive than other vendors.
review from
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2.0
Will never use Firefly again!
Cons: I booked a 7 person SUV 8 months before trip. Showed up and was told no car available other than TINY clown car. There 4 of us stood with a 4 checked bags & 4 golf club bags!!! After trying to figure out what we could do or how they could help us it was clear that they were a poorly run agency and it was time to move on. BEWARE of Firefly, rent from Payless!!
review from
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2.0
TERRIBLE - will never use again
Pros: Check-in person was friendly
Cons: SO MANY HIDDEN FEES. Told me I would be charged $40 a day for insurance but with fees it was more like $80. Company refused to budge on the fees, which isn’t a surprise because I’m sure that’s how this horrible, cheap company makes its money.
review from
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2.0
No cat
Cons: When we got to the rental agency they told us they did not have a car.. they did not offer any help.. we were stranded at the airport and had to work to find a way to our destination some 125 miles away.. not use firefly again
review from
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2.0
They gave my car away
Pros: Nothing
Cons: I made a reservation for $10 per day. Upon arrival, they told me they gave my car away to someone else and had no more cars available. I ended up going to another vendor and paying $65 per day. I felt like the reservation was a scam all along and they never intended on giving me a car in the first place. It seems like these Mexican vendors are just trying to take advantage of vulnerable American tourists. Buyer beware
review from
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2.0
Avoid Firefly.
Cons: They will give away your reservation, and then offer to rent the same car to you for $60/day instead of honoring your in-hand reservation. Go somewhere else.
review from
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2.0
No cars available
Pros: Nothing
Cons: Got to the rental counter and was told there were no cars available. Looked like they had a list of about 30 people they didn't have cars for.
review from
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6.0
Pros: Friendly staff. Ease of drop-off and pickup.
Cons: I was given an estimated price of $105 USD on my reservation. When I arrived to rent the car I had the choice of an ADDITIONAL $170-$250 or having an $18,000 USD hold on my card with no insurance. This was misleading and frustrating. I want to reiterate how great the staff at Firefly were.
review from
-
2.0
Cons: Esta compañía son unos Ladrones Me cobraron 5 dólares más de lo acordado No los recomiendo nunca ..
review from
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2.0
Avoid if at all possible
Pros: The car did run for the entire trip.
Cons: Minivan had 63k miles, horrible value for money, office was full of people on their mobile phones, earphones in, shady insurance upsell, will never use again. Car had mismatched tires, cv joint was going, ac fan screaming, missing trim...you get the idea...run away
review from
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5.6
Insurance extra charge
Pros: They were friendly
Cons: The rental was approx $400 and they wanted $1000 more for insurance for 5 days.
review from
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2.0
Firefly the worst
Pros: Nothing, car a junker, best part was when I returned the car!
Cons: Not the car I booked, was a 2016 model, 1st car I was given was filthy, second had flat tire, 3rd was a creaking rattle trap. Rental price was reasonable but forced to pay twice the rental cost for Mexican liability insurance. Price for insurance seemed was whatever the rental agent felt like charging.
review from
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5.6
Beware the hidden extras
Cons: Lots of "required" extras not reflected in price on kayak Much more expensive than other vendors.
review from
-
2.0
Will never use Firefly again!
Cons: I booked a 7 person SUV 8 months before trip. Showed up and was told no car available other than TINY clown car. There 4 of us stood with a 4 checked bags & 4 golf club bags!!! After trying to figure out what we could do or how they could help us it was clear that they were a poorly run agency and it was time to move on. BEWARE of Firefly, rent from Payless!!
review from
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2.0
TERRIBLE - will never use again
Pros: Check-in person was friendly
Cons: SO MANY HIDDEN FEES. Told me I would be charged $40 a day for insurance but with fees it was more like $80. Company refused to budge on the fees, which isn’t a surprise because I’m sure that’s how this horrible, cheap company makes its money.
review from
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2.0
No cat
Cons: When we got to the rental agency they told us they did not have a car.. they did not offer any help.. we were stranded at the airport and had to work to find a way to our destination some 125 miles away.. not use firefly again
review from
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2.0
They gave my car away
Pros: Nothing
Cons: I made a reservation for $10 per day. Upon arrival, they told me they gave my car away to someone else and had no more cars available. I ended up going to another vendor and paying $65 per day. I felt like the reservation was a scam all along and they never intended on giving me a car in the first place. It seems like these Mexican vendors are just trying to take advantage of vulnerable American tourists. Buyer beware
review from
-
2.0
Avoid Firefly.
Cons: They will give away your reservation, and then offer to rent the same car to you for $60/day instead of honoring your in-hand reservation. Go somewhere else.
review from
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2.0
No cars available
Pros: Nothing
Cons: Got to the rental counter and was told there were no cars available. Looked like they had a list of about 30 people they didn't have cars for.
review from
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Where can I find Firefly hire cars in San José del Cabo?
Carr. Transpeninsular Km 43.5, Firefly car rentals
Address
Carr. Transpeninsular Km 43.5Phone
180 0709 5000FAQs about hiring a car from Firefly in San José del Cabo
How many car hire locations does Firefly have in San José del Cabo?
Firefly has 1 car hire location in San José del Cabo. Take a look at our Firefly hire location map to find the best car hires near you.
Does Firefly have a car hire location at the airport: Los Cabos Airport (SJD)?
Yes
Does Firefly offer shuttle or airport pick-up services from Los Cabos Airport (SJD)?
Yes