Pros: The overall experience was horrible. I booked the car for $284 when we arrived to pick up the car they tried to charge us $1,200. They said we had to have full coverage on the car and could not take it unless we paid full coverage. Everyone that was trying to pick up their cars was experiencing the same thing. They were trying to raise the price on everyone, then saying there was a $600 cancellation fee, and saying you could not opt out of insurance and that the lowest daily price was $88 per DAY! We finally talked them down to $545 for full coverage and the car. Once we returned the car we signed off on a contract for $545 when I checked my credit card they charged me almost $700. DO NOT RENT FROM THEM THEY ARE SCAMMERS!!!!
Cons: They had no cars and left us stranded at the airpoirt.
Cons: While the reservation said expect to pay $250 at pickup I was stuck in their lobby arguing as they wanted 3 times that amount for 90% insurance coverage for the week. Only workaround was a $15,000 credit card deposit. I told them to get #*!@'d and decided to uber for the trip. You should not allow this kind of bait and switch to be affiliated with your company if you wish for me to use your site for future bookings.
Pros: Friendly staff. Ease of drop-off and pickup.
Cons: I was given an estimated price of $105 USD on my reservation. When I arrived to rent the car I had the choice of an ADDITIONAL $170-$250 or having an $18,000 USD hold on my card with no insurance. This was misleading and frustrating. I want to reiterate how great the staff at Firefly were.
Cons: Esta compañía son unos Ladrones
Me cobraron 5 dólares más de lo acordado
No los recomiendo nunca ..
Avoid if at all possible
Pros: The car did run for the entire trip.
Cons: Minivan had 63k miles, horrible value for money, office was full of people on their mobile phones, earphones in, shady insurance upsell, will never use again. Car had mismatched tires, cv joint was going, ac fan screaming, missing trim...you get the idea...run away
Insurance extra charge
Pros: They were friendly
Cons: The rental was approx $400 and they wanted $1000 more for insurance for 5 days.
Firefly the worst
Pros: Nothing, car a junker, best part was when I returned the car!
Cons: Not the car I booked, was a 2016 model, 1st car I was given was filthy, second had flat tire, 3rd was a creaking rattle trap. Rental price was reasonable but forced to pay twice the rental cost for Mexican liability insurance. Price for insurance seemed was whatever the rental agent felt like charging.
Beware the hidden extras
Cons: Lots of "required" extras not reflected in price on kayak Much more expensive than other vendors.
Will never use Firefly again!
Cons: I booked a 7 person SUV 8 months before trip. Showed up and was told no car available other than TINY clown car. There 4 of us stood with a 4 checked bags & 4 golf club bags!!! After trying to figure out what we could do or how they could help us it was clear that they were a poorly run agency and it was time to move on. BEWARE of Firefly, rent from Payless!!
TERRIBLE - will never use again
Pros: Check-in person was friendly
Cons: SO MANY HIDDEN FEES. Told me I would be charged $40 a day for insurance but with fees it was more like $80. Company refused to budge on the fees, which isn’t a surprise because I’m sure that’s how this horrible, cheap company makes its money.
Cons: When we got to the rental agency they told us they did not have a car.. they did not offer any help.. we were stranded at the airport and had to work to find a way to our destination some 125 miles away.. not use firefly again
Firefly has 1 car hire location in San José del Cabo. Take a look at our Firefly hire location map to find the best car hires near you.