Book Payless hire cars in Alcoa

Reviews for Payless in Alcoa

Recent reviews

Traveller rating

Wonderful

8

Very Good

5

Good

1

Okay

1

Fair

4

Mediocre

0

Poor

9

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get the carcar smelled

car was cleaneven though

car availablecar was dirty

great pricecustomer service

said they wouldnever rent

8.0

Service was good. Car ran well. There was an awful smell in the car like someone had smoked weed in the car and tried to cover it up with some deodorant spray or something. It was pretty bad and did impact our enjoyment of the car for the week.Reviewed 6 Jul 2022

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4.0

Car was fine but finding Payless in TYS (Knoxville) airport was almost impossible. They was no desk in the rental car area, I had to go to the parking lot to find them and even then the only signage that said “Payless” was one small (8”X11”) piece of paper that said Avis, Budget, Payless.Reviewed 28 Jun 2022

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2.0

My reservation was for a last minute trip and the purpose for the trip was canceled the next day. When i called to cancel the reservation I was informed my fee was non refundable. It would be good customer service to have a pop up message to the non refundable matter before I submit my final reservation.Reviewed 17 Jun 2022

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5.9

Knowing ahead of time that Payless was handled by Avis would have been helpful. Also having to drive a pickup truck or upgrade and pay more was a surprise and something that they should have done without a charge. We did not want a pickup truck!Reviewed 27 Sep 2021

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10.0

Pros:Smooth process. Pickup was simple, the car (a RAV4) was brand new and clean, the drop off was seamless. I can't understand why anybody would go to one of those other pricey car rentals when this one was as perfect as it gets!Cons:Honestly....nothing could have been improved. I bet I didn't spend more than 5 minutes TOTAL at the rental car counter and that includes pickup and drop off! Price was great, car was great, customer service was great. Seriously...nothing could have been improved.Reviewed 1 May 2021

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10.0

Pros:Nice car, easy drop off procedure.Cons:I arrived after 9:00pm because of a late flight which meant the booth was closed but thankfully the lady from Avis in the same booth managed to get me the car I had booked. Otherwise I'd have had to get a taxi and come back in the morning.Reviewed 16 Apr 2021

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9.2

Pros:Drop off was very easyCons:Car wasn’t ready even though we had a reservation.Reviewed 30 Jun 2019

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5.6

Pros:Drop off was easyCons:I was told I would only be charged a certain amount and I’m the end I was charged more with no explanationReviewed 23 Jun 2019

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8.0

Pros:Customer service with those I interacted with was excellent.Cons:I didn't get the size vehicle I had signed up for but it worked out just fine.Reviewed 19 Mar 2019

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4.0

Cons:Took a long time to get a carReviewed 8 Nov 2018

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2.0

Expect Less!!Pros:Nothing at all. Poor customer service & problematic cars!!Cons:After waiting in line for 20 mins to get a car. I was given a Nissan Sentra. Went to the car. settled in the stuff. Start the car & it had the check engine light on. Went back to the agent & asked to change the car. Next car that I was given was also a Sentra. The car was dirty inside outside. I told the guys working there. The car looks filthy. Was told the car wash is broken & they are sorry. I decide to take the car without wasting much of my time. The music system was broken. Speaker had too much static. So no music on a 1+ hr of drive. Later that evening it started raining. The cars wipers wont work. They left a smudge on the windscreen. It was too difficult & unsafe to drive. While returning the car when I informed the agent about the problem. She acted as if she didnt care or she already knew but, dont bother getting issues fixed.Reviewed 30 Oct 2018

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8.8

Almost perfectPros:Mostly everything.Cons:Gas level was NOT at full upon rental’s pick-up. It was at approximately 7/8 tank upon pickup of vehicle but I was expected to leave the Gas level full upon return. (Which I did). The whole matter was not worth making an issue over but I have a time stamped photo (proof) of the Gas level on the gauge upon pick-up. ...Just an annoyance. Otherwise I would rent through this service again.Reviewed 20 Aug 2018

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More

• 8.3 /10Enterprise Hire Cars at Alcoa
• 7.4 /10Avis Hire Cars at Alcoa
• 7.1 /10Budget Hire Cars at Alcoa
• 8.6 /10Alamo Hire Cars at Alcoa

• What is the most popular car hire from Payless in Alcoa?

  Standard (Toyota 4Runner or similar) is the most frequently booked car hire type from Payless in Alcoa.

• How many car hire locations does Payless have in Alcoa?

  Payless has 1 hire location in Alcoa. Take a look at our Payless hire location map to find the best car hire near you.

• Does Payless have a car hire location at the airport: McGhee Tyson airport (TYS)?

  No (according to our data)

• Does Payless offer shuttle or airport pick-up services from McGhee Tyson airport (TYS)?

  Yes