Book Payless hire cars in Alcoa

Reviews for Payless in Alcoa

Recent reviews

Traveller rating

Excellent

12

Good

2

Okay

7

Mediocre

8

Poor

0

Find reviews that mention:

get the carcar smelled

car was cleaneven though

car availablecar was dirty

great pricecustomer service

said they wouldnever rent

9.2

Pros:Drop off was very easyCons:Car wasn’t ready even though we had a reservation.Reviewed 30 Jun 2019

review from

10.0

Awesome.Pros:I booked incorrectly, it was my fault, and when I got there I needed the car and my time constraints were very important. They informed me that the car would probably not be ready for another hour since that's the way I booked it. They, van, said well let's see what else we can do and referred me to another agency that could get me the car right away. I was able to keep the same rateCons:I did not like how I booked wrong online. But that was probably my fault :-)Reviewed 25 Jan 2017

review from

6.0

Dirty car, at twice the quoted pricePros:n/aCons:Car was dirty (outside and inside) upon pickup; & had no windshield wiper Fluid.Reviewed 21 Aug 2017

review from

4.0

nobody homePros:PriceCons:Payless uses other rental company employees to handle all the activities at Knoxville so there are no Payless folks to help with rental or the returnReviewed 26 Dec 2016

review from

5.6

Wrong price estimatePros:Nothing positive to say.Cons:I was quoted online for $120 for a week but the final number was $300. I asked an economic size but received an old Jeep Patriot that could barely accelerate and with squeaking brakes.Reviewed 30 Apr 2017

review from

2.0

bait and switch!!!Cons:there is a mandatory "service fee" because they don't really have an office there but its in Nashville. If you need road side service it comes from there so they make the customer pay for it. It was NOT quoted in any of the disclosures on my reservation. I will never rent there again. DWReviewed 11 Nov 2017

review from

7.2

My ExperiencePros:Good price. Friendly and helpful person checking out. But he worked for another rental company.Cons:I never met with a Payless Car Rental employee. When I returned my car there was nobody there. They had a sign that they would mail me my receipt. I am traveling for work and will need this for reimbursement. I went to the Payless Car Rental counter at the Phoenix location and I was lucky to have them print out my receipt. Another thing that didn't always bother me but it still was a thing. The car smelled like sweat. Only if I kept the AC on and very cold I wouldn't smell it. But after work when the car was sitting in the sun the smell was strong with that car. Other than that the car was great.Reviewed 24 Aug 2016

review from

5.6

Pros:Drop off was easyCons:I was told I would only be charged a certain amount and I’m the end I was charged more with no explanationReviewed 23 Jun 2019

review from

2.0

Cons:Charged unforseen prices which caused my family to try to find other optionsReviewed 1 Apr 2017

review from

2.0

Expect Less!!Pros:Nothing at all. Poor customer service & problematic cars!!Cons:After waiting in line for 20 mins to get a car. I was given a Nissan Sentra. Went to the car. settled in the stuff. Start the car & it had the check engine light on. Went back to the agent & asked to change the car. Next car that I was given was also a Sentra. The car was dirty inside outside. I told the guys working there. The car looks filthy. Was told the car wash is broken & they are sorry. I decide to take the car without wasting much of my time. The music system was broken. Speaker had too much static. So no music on a 1+ hr of drive. Later that evening it started raining. The cars wipers wont work. They left a smudge on the windscreen. It was too difficult & unsafe to drive. While returning the car when I informed the agent about the problem. She acted as if she didnt care or she already knew but, dont bother getting issues fixed.Reviewed 30 Oct 2018

review from

4.0

Will cheat you on car size if you let themPros:the priceCons:I paid for a "full size" car online. When I arrived the person at the counter said my rental would be a Malibu (clearly defined in manufacturer's literature as a MID-SIZE.) He offered to upgrade me to a full size car for an additional $5 per day. I didn't feel like making a big deal out of it so I just took the Malibu. He said if my spouse, who is 45 years old, drove the car it would be an additional $13 per day even though I was using my own insurance, not theirs. In short I feel like they tried very hard to gouge me on the rental. I would suggest using another company or going when you have a lot of time to make sure you can try to get what you paid for.Reviewed 21 May 2017

review from

2.0

A very surreal exeriancePros:NothingCons:I arrived in the middle of the day to the Payless counter, where there was no one present. All other companies had one or two employees present and helping customers. The person that works there returned from a smoke break, and proceeded to tell me that I am two hours late (??). Note that this is a location at an airport, so you would expect people to be delayed. He then told me that they were out of compact cars, but he can "give me a really good deal" for a larger car. I asked them to honor the price and reservation that I made, which is what every company always does. He told me that he can't do that since I was two hours late. I asked for his name, and he told me that "they do not give out names". I noted that employees of real rent-a-car companies wear name tags. Suffice to say, I waked away and rented elsewhere. In short the whole experience was right out of a Seinfeld episode (take vs. hold a reservation).Reviewed 5 Apr 2016

review from

More

• 7.7 /10Enterprise Hire Cars at Alcoa
• 6.1 /10Avis Hire Cars at Alcoa
• 7.2 /10Budget Hire Cars at Alcoa
• 8.1 /10Alamo Hire Cars at Alcoa

• What is the most popular car hire from Payless in Alcoa?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked car hire type from Payless in Alcoa.

• How many car hire locations does Payless have in Alcoa?

  Payless has 1 car hire location in Alcoa. Take a look at our Payless hire location map to find the best car hires near you.

• Does Payless have a car hire location at the airport: McGhee Tyson airport (TYS)?

  No (according to our data)

• Does Payless offer shuttle or airport pick-up services from McGhee Tyson airport (TYS)?

  Yes