Guest reviews
Overall rating
8.3
Excellent
Based on 53 reviews
Cleanliness
8.6
Comfort
8.5
Pick-up/Drop-off
8.3
Value for money
8.1
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Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveller rating
14
3
2
1
4
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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10.0
Pros: The staff was friendly and got me my car fast.
review from
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2.0
Pros: the rate was not honored and wanted to triple the cost. the agent claimed a "glitch" in the system had given me that rate and adding 12 hours to it 9 am vs 9 am voided my rate
Cons: i wish i could had added 12 hours to my reservation without triple the cost. i cancelled and went thru to costco still at a higher rate but lower that this agency
review from
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5.6
Pros: Helpful and Convinient
Cons: Offer Prepaid Caar Rental, I spent more than the offered $39 per day
review from
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10.0
Always choose national
Pros: Always choose national. Easy to pick up gray car. Easy to get out the airport. Easy to find the shuttle.
Cons: Nothing comes to mind
review from
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10.0
Excellent service
Pros: Efficient and quick drop off. Airport shuttle seemed to be continuously available, no waiting.
Cons: Liked everything.
review from
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10.0
Buick 300
Pros: Luxury car for $55.20 a day
Cons: 4 days before I paid $90+ a day for an average midsize
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10.0
Very understanding
Pros: They understood that my trip was one way and I was 2 hours late, but they were able to remove one hour from my charge
review from
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4.4
Cons: Drop off was terrible, they were in such a rush to get us out of the car and onto the airport shuttle that we left and a hat and maybe other things in the car. We were early for our flight and had no need for their rush. Hope the hat fit one of your employees.
review from
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8.0
Long trip
Pros: The Accessibility of the rental was very close to the hotel
review from
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10.0
National excellence as always
Pros: Separate hotel shuttle. We were on shuttle less than 2 minutes after dropping off vehicle.
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10.0
Love national
Pros: Service was fast friendly cars were in abundance clean and very very nice
review from
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10.0
Easy Peasy!!
Pros: Speed of pickup and drop off, choice of cars, good price, easy airport shuttle.
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