Inglewood Car Hire

Customer service was horrible!

Pros: Nothing

Cons: Poor customer service. Lack people skills and service. They wanted to charge me extra for driving over 100 miles per day because I failed to check off a box that 95 percent of people renting their fail to check off. The lady in front of me had been waiting for an hour to get a paper receipt acknowledged that she dropped off her car she rented. The people were waiting on cars that were promised and yet had not arrived. The man in the counter was taking out his frustration on failing how to handle working under stress on the customers. Never going here. Btw no I didn't rent. Ended up going to Avis and they were able to get me a car in two minutes time from when I left this horrid place.

2hours and 30 min to get my car !

Pros: Clean car

Cons: + clear lack of indications on how to get the shuttle to reach the renting location + 2 hours and an half to finally get the car ! (everyone there was in that situation too...) because only one human and two remotes on Ipad to handle dozens of customers. + My Kayak insurance seemed not to work and I had to pay a way more expensive one in the end (+$100) what makes it exactly as expensive as If I rent it directly to Enterprise Rent A Car

Didn't honor contract deal, no actual clerks for customer service.

Pros: The only thing I enjoyed was the greeting from the person on staff. He was friendly, helped navigate me through the confusing process, and personalized each customer interaction. He should get a promotion.

Cons: Location of the property was difficult to find. I arrived via Lyft. We passed by an abandoned office building with the address of the location. After driving down another street we located the office. After the initial greeting, I noticed there were no staff physically located on site to help us. The guests before me were placed in a station with an Ipad where they were put on Facetime with a staff member. After hearing their disputes with the changes to their initial contracts, I knew it wasn't going to be a simple transaction. The gentleman before me was asked to be charged an extra $300 since he didn't book directly through Ace for incidental purposes. He had adequate insurance and everything. It was my turn on the Ipad. Once the clerk confirmed my reservation number, they told me I didn't have unlimited miles. I reiterated the fact that it was included with my contract. The only thing they could offer was 100 miles/day. I am in the process of selling my home in Las Vegas which required me to make a quick trip into that town. Their next offer was 120 miles a day. Everything else was going to be an extra $.40 a mile. From a person who has to travel frequently, I prefer friendly, honest staff who can help me on my way through my journey. Once I realized this company was trying to find other ways to charge me beyond was I was originally promised, I decided to leave. I will never use Ace rental car again. I walked down the street and used Thrifty, which gave me an honest price, and honest answers.

Poor Experience

Cons: Requires 2 shuttles to get to office, shuttle never came, had to take a $25 taxi, refused to give any discount/refund. Will never rent with this company again

Rude and unorganized

Pros: The car was great. Semi clean and drove well until a light came on for low pressure on tires. Made me scared to drive it.

Cons: It all started with no phone number after a certain time. Shuttle pick uo at airport was unorganized and I had to pay 25 dollars for a Taxi to take me to my car rental. When I was paying for my car the machine was acting up and the counter people instead of being apologetic they were laughing and joking around. When i received car no one went over car details. Over all very unprofessional and will never use them again!