Excellent
8.0
Cons:
When we rolled up it was actually closed. Had to go into a closed hotel to find that out that we had to go to DeLano hotel to stay not the actual Mandalay Bay itself. Delano was nice.
Excellent
10.0
Pros:
As soon as you walk in to Mandalay Bay the entire Hotel Resort is beautiful and smells lovely. Checking in was no problem and was the man who helped us at the check in desk was so friendly to provide us with information on the best restaurants located inside of the Mandalay Bay. The room was exceptional with an amazing room with a beautiful view. No doubt I would reserve book my reservations at the Mandalay Bay.
Cons:
They front desk man gave fifty dollars credit to spend at the restaurant "Citizen" and said to charge it to the room and he would take it off but I believe i still got charged for that meal. I would just recommend maybe next time a voucher to give out to assure no charge to my card.
Good
7.0
Pros:
Liked the cleanliness, sanitizers, pool. Coffee and amenities.
Cons:
Our room was on a noisy hall. The headboard of the bed was dirty. No fridge in the room. We could hear airplanes from McCarren airport & hot rods speeding down the strip. Noisy plumbing woke us up in the night. Our TV did not work &minimal staff.
Excellent
8.0
Pros:
Loved watching the fireworks on New Years -- the view was fantastic!
Cons:
I didn't like that there was your music coming from the room directly below us for several nights of our stay -- it went on all night. This made it hard to relax and enjoy some rest.
Mediocre
3.0
Pros:
Cleanliness of the room and required safety regulations for COVID-19 prevention.
Cons:
We booked a king room only to arrive and being told that all king rooms were sold out!!!!! Only rooms availa were rooms with two beds that they state are queens but are really two full size beds!!! Very disappointed when securing a king room in advance
Excellent
10.0
Pros:
Big room, great staff, great casino and great restaurants.
Excellent
10.0
Pros:
Loved the Las Vegas strip view , very clean , spacious room !
Cons:
Wish it would of had a microwave
Excellent
8.0
Pros:
The View It was great
Excellent
10.0
Pros:
How clean and spacious it was
Cons:
Some restaurants weren’t opened that i wish were, but i know the hotel is doing they best they can in these hard times.
Excellent
10.0
Pros:
My family and I loved that we had a pool side view and a view of the airport.
Cons:
I didnt like that the pool was crowed and that there was only one pool to swim in.
Good
7.0
Pros:
The view, the room, the bathroom it was really nice
Cons:
No Microwave, No refrigerator, I wasted so much money buying food because it didn’t have the bare necessities. It had a mini bar that was sensitive and it was useless to me because that was high. It’s at the end of the strip, we had to do a
Okay
5.0
Pros:
Nice location
Cons:
Hide fees for mini bar. $20 a bottle of water. I had hard time to check prices of things... not acceptable :(
Poor
1.0
Pros:
Nothing
Cons:
This hotel uses covid as their excuse to cut down their services and amenities. Nothing is open and they blame it to covid, and they still stuff everyone on the same floor, their wall is thin as paper, you can hear everything from next door.
Excellent
8.0
Pros:
Place appears to be nice and in pretty good order.
Cons:
I visited during covid so having to pay a resort fee when you cannot use most resort accommodations is thievery. We couldn't even get a cup of coffee without standing in a long line to the one Starbucks that was open. Would be safer to have the other locations open. Hot tubs ate closed. Big issue was having to pay $50 to remove items from refrigerator to store your things. I found out the hard way. Since I removed items in fridge to store my drinks and then put their items back at checkout I had to pay 50 bucks to use the fridge. I should have just drank the items. However they did a good job of removing the charge but said I could get charged later if items end up missing over the next year. Doesnt make sense but glad they removed fee. Resort fee is robbery though and hotel is far to one end of strip.
Excellent
8.0
Pros:
The room itself was spacious
Cons:
The hidden cost of water and coffee $22 for a water $12.00 for a coffee and $50 fee to use the refrigerator - move the damn refrigerator out of the room then,
Excellent
10.0
Pros:
lOVED HOW CLEAN IT WAS. lOVED THE STAFF
Cons:
WISH THE POOL AND EXCERCISE ROOM WAS OPEN BUT I UNDERSTAND WITH COVID
Excellent
10.0
Pros:
Location
Cons:
They do not have smoking rooms
Excellent
10.0
Pros:
Cleanliness
Cons:
No
Mediocre
2.0
Pros:
Nice location and room
Cons:
Paying $40 on Kayak then getting charged + $50 taxes, undisclosed until I checked in, and another $90. That’s $200 for a $40 room . Will never use Kayak again
Mediocre
3.0
Pros:
Large bathtub.
Cons:
Ridiculous resort fee!!
Mediocre
3.0
Pros:
View
Cons:
Wave pool and lazy river was closed. Kids couldn't enjoy anything. No microwave or fridge in the room other than for their own extremely overpriced products. Would not recommend for families with kids.
Good
6.0
Pros:
The room was nice and that's about it.
Cons:
Charging $10 for coffee in the room? I've never been in a hotel that doesn't have free coffee in the room. Not very friendly staff. Towels were bad!
Good
6.0
Pros:
Bathroom was great except there needs to be some sort of ventilation for the time toilet room.
Cons:
This hotel is NOT close to any of the big strip attractions, it’s a long walk to get even close to Bellagio. Really need to operate some sort of transportation to the main area of the strip. There’s a monorail Nextdoor at Luxor but it�
Good
6.0
Pros:
The pool area was great. The sports book and bars were good.
Cons:
The service was below average. I requested extra pillows two times but never received any. Also the location is far away from most of the Strip.
Okay
5.0
Pros:
The pools are the best part.
Cons:
The adjoining room door was so thin we had to listen to the people next door doing it in the morning and at night!
Okay
4.0
Pros:
The room was amazing, except for the fact that you have to pay $50 a day to store your own items in the room fridge. Never have experienced this and will not stay at Mandalay again due to this fact.
Cons:
ice machine had been removed from our floor and due to having to use your room key in the elevator (for safety which I do like) to access an ice machine on another floor was not possible. Called 3 x to have ice delivered to our room but never received
Okay
5.0
Pros:
I liked how it was connected to the Luxor and Excalibur hotels. That way I did not have to walk on the strip.
Cons:
The hotel is old, smelly, run down, not well cleaned. The amenities are not very helpful, nor alot. The location of food is poorly spaced out.
Poor
1.0
Pros:
The beds and the view
Cons:
The ice machine did not work. The rooms where very far from are rooms. The staff has not returned my deposit. It was whatever experience.
Good
7.0
Cons:
The ice machine was broken. My key only works on my floor so I couldn't go to another floor. Had to order ice through room service then they credited it back. Just a hassle.
Good
6.0
Pros:
It had a very charming feel about it. Loved the way it looked
Cons:
House keeping put my things in the trash
Good
7.0
Pros:
Parking was easy
Cons:
Pools closed early and Connecting rooms... with loud rowdy and weed smoking smell coming into room was unbearable. Calling to complain did nothing.
Okay
5.0
Cons:
Casino center bar food overpriced for microwave frosted cheap food
Good
7.0
Pros:
Nice hotel although the Mirage was better
Cons:
Mold in the shower and coffee cost $10.00 in the room. If I wanted to keep my water in the refrigerator it would have cost me.
Good
7.0
Pros:
The pool
Cons:
Most restaurants are not open
Okay
5.0
Pros:
We've always loved the grounds and amenities at mandalay
Cons:
The clientele was not what we had expected to experience. Our floor wreaked of marijuana every night including the adjacent areas around three pool and immediately outside the entrances.
Excellent
8.4
Okay
5.0
Pros:
Hotel is average
Cons:
Hotel applied unauthorized charges to my account. This is bad business.
Poor
1.0
Pros:
Big and beautiful and lots of restaurants. Easy check in. Comfortable beds
Cons:
Room door was open when we arrived (Clean seal already broken). Our air conditioner kept going out. They sent someone out to fix it 40 min later. Then it Went out again at night. Bath tub drained EXTREMELY slow. Ice machine on our level was broken.
Okay
5.6
Excellent
10.0
Pros:
All around awesome resort
Poor
1.0
Pros:
The view
Cons:
We didn't get the room that we chose from you guys still got charged 4 resort fees. Nothing was open besides the casino the pool's closed early open the late
Poor
1.0
Pros:
The decor
Cons:
Room wasn’t cleaned. Was in multiple rooms and none were clean. Have troublesome , shouldn’t count as a 4.5 star Property
Okay
5.0
Pros:
The location and the amenities. Pool, beach, etc
Cons:
I prepaid for a room and was informed a week later upon arrival that my room had been sold and had to settle for a queen size room. Also the casino doesn’t offer coke products 🥴
Poor
1.0
Pros:
was bitten by a spider and treated bad and lied to.
Okay
4.0
Okay
4.0
Cons:
Dirty room
Poor
1.0
Pros:
Cleanliness
Cons:
No mini fridge and no microwave
Poor
1.0
Cons:
First night suites not available had to pay out of pocket for additional room
Poor
1.0
Pros:
Nothing
Cons:
Horrible CS. Overall bad experience
Okay
4.0
Pros:
Location the bed was comfortable
Cons:
The plumbing was bad only scorching hot water coming from the shower. The appearance towels did not rise to 4.5 star hotel..more a 3 star hotel....will not stay there again....this was not Mandalay was Delano ..should be advertised as Delano
Poor
1.0
Pros:
The room was beautiful,and located in a great spot.
Cons:
The hotel clerk stole 1 credit card,and tried to take money off of it, and change my pin. She then charged $300 in fraud charges on my secondary card that they kept on file.
Mediocre
2.0
Pros:
We had no Ac , room changed to a lower level & door would not lock - no one arrived to fix the issue - We called front desk multiple times
Mediocre
3.0
Cons:
The bed is old, pillows are uncomfortable, The hallways had broken glass cleaned until 24 hours later and it was not cleaned properly. Pool access should be easier for hotel guest, it seems it is easier for people not staying at hotel. There is more......
Mediocre
3.0
Cons:
the girl at check in was not nice and seemed like she did not want to be there
Excellent
10.0
Pros:
The hotel was exceptional in all respects. Service, rooms, location, and amenities near by!
Mediocre
2.0
Cons:
Far! And not accommodating
Mediocre
2.0
Cons:
very un accommodating.
Okay
5.1
Cons:
Electricity went out in the middle of my shower so I couldn't get ready for the day. After waiting for it to come back on for 45 minutes I gave up and went to meet friends. It's ridiculous to charge a resort fee and not provide coffee. ( $9 a cup if you use it) If any of the snacks/drinks in the room are moved there is a $50 charge....AND if you use the refrigerator to store your own beverages there is another charge. So the basics are not available without an extra fee.
Mediocre
3.0
Pros:
Nothing
Cons:
Overpriced
Good
7.7
Pros:
Room was cozy, view was great!
Cons:
Just knowing that the hotel is very big and check in can take forever if you do not download the MGM resorts app to take advantage of mobile check in to get you to your room faster.
Mediocre
3.0
Pros:
It was very quiet and the beach was awesome.
Cons:
Worst customer service I've had. My husband called down for some ice packs and room service because I have a slipped disc. We were told 30-40 min. He then called another 5 times bc 2 hours later, nothing. They then sent security to ask why he was angry.
Excellent
8.0
Pros:
As I only had one morning time to stop and eat, I found the buffet at $30 for scrabble eggs, pancakes, and French toast to be extremely overpriced.
Cons:
The hotel is nice, he room was nice, and even though the lobby and casino always seem full, it never seem full when heading to my room. And the room was quiet.
Excellent
10.0
Pros:
Great rooms and staff
Cons:
It was perfect
Excellent
8.0
Pros:
Rooms were nice and clean we had a problem w shower water backing up and this real nice person from house keeping said she will take care of it and she did because having all of that water backing up was not nice Thank you housekeeping we love you
Cons:
Real disappointed that such a high scale resort would not have a courtesy coffe and coffe pots Even real inexpensive hotels provide that for free and if you are a guest parking on regular parking lot should be for free over all ok
Excellent
8.8
Cons:
They have a strange policy about the mini-bar. We didn’t touch any of the drinks there, we only left our leftover sandwich there for few hours and we got charged $50 because of using the mini-bar.
Excellent
8.2
Pros:
Nice hotel, large casino, great assortment of restaurants, tram to other hotels was convenient.
Cons:
The room we booked wasn’t ready although we arrived at 3pm. The solution was to provide a phone number to text, but couldn’t provide an ETA when it would be ready. After being in a car for 4 hours we just wanted to wind down in the room for a bit. We had to upgrade to get a room with a king bed.
Excellent
10.0
Pros:
Everything was great about this hotel, from the moment we walked in the staff was friendly and very helpful. We were a late reservation and they had no issues with that either. I would recommend this to anyone couples and families.
Cons:
I was hoping the pool would be open a little later.
Good
7.1
Pros:
Room’s were very nice...
Cons:
Visited a few years ago and parking was free just tipped...Now it’s $24.00 per night...It cost more to park a car that it cost to rent the car...
Mediocre
2.0
Cons:
We were not given a room at the Mandalay Bay as advertised, but rather at their lessor property, Deleno. They had no suites left, and no rooms with double beds. We’re out in the smallest room they had and had to share a bed. We left after one night and went to another hotel. I won’t be back.
Good
6.0
Cons:
Housekeeping was sloppy. $14 glass of wine at video poker; unheard of. Grumpy bartender.
Good
6.8
Pros:
Rooms are spacious and plenty to do on property
Cons:
Coffee maker in room but charge for coffee? No robes, low quality towels. Seems Mandalay lost a step when they used to be great.
Okay
5.7
Pros:
Fun dealers
Cons:
Worst check-in experience i ever had.
Good
7.7
Pros:
Loved the beds, and the rooms
Cons:
That it took over 2 hours to check in. That the great pool, was wall to wall people, so really hard to enjoy. Smelled of weed when we got off the elevators.
Okay
5.1
Pros:
The crab legs.
Cons:
The line to check in was 2 hours long. The car was damaged in the parking garage. WiFi was not secure. Pay $5:00 to use the coffee maker. Restaurants all cost more than they were worth. Management seemed indifferent to all customers. Never even heard anybody win on the slot machines. Our room needed a rug doctor. The only guests that smiled were shooting cocaine.
Mediocre
2.8
Cons:
Horrible customer service. Someone walked in my room while I was getting dressed. They then deactivated my key and I was locked out of my room. They then said I didn't have a reservation when my belongings were still in the room. It was a nightmare.
Mediocre
2.0
Cons:
I tried to cancel my stay and it was 36 hours before I was going down and I was told I was not able to do it so I lost out on $100 and I'm not happy about that I will no longer be coming down to the Mandalay Bay to stay there that is ridiculous that I cannot get my money back specially with it being 36 hours so I was going to be there
Good
7.7
Pros:
The only real negative experience we had at the hotel is the room was not clean upon check-in. I'm assuming the long blond hair was left from the previous guest. If your concerned about the distance to other parts of the strip, you can take the free tram to the Luxor/Excalibur and walk to the Monte Carlo and take another free tram to the Vdara which sits behind the Bellagio (center strip). You can also walk across the bridge from the Excalibur to the MGM and take the $$ monorail further down the strip.
Okay
5.1
Pros:
Nothing in particular
Cons:
Booked and prepaid for 2 rooms, but hotel could only find 1 room when I checked in, they promised to fix the problem. But I was still charged for another room when checking out, in addition, my credit card was charged for more than $600 for items I didn't recognize. I was told the charges would be canceled and refunded, but it's really a frustrating experience!
Okay
5.1
Pros:
Our rooms at the Delano were nice and clean
Cons:
After me and my family ate at the Mandalay Bay Breakfast Buffet we got really bad food poisoning from the Spinach in our omelets, we were in ER to rehydrate and are still sick to this day, That is the only thing that my father and I ate that was alike and we were tested for food poisoning and yes that is what we had and the only place we ate in 24 hours prior to sickness :(
Good
6.2
Pros:
Clean rooms hotel was nice .
Cons:
I was charge nearly double what the room cost and there is no explanation.. there are so manny hidden fees so read the find print. It's far on the strip so a lot of walking will be involved if you want to go to another hotel
Mediocre
2.0
Cons:
The rooms were dirty. As soon as we walked in we notices a large urin stain on the bathroom floor. They charge you for every little thing. Like parking per day. If you want to pay for every little thing, and stay in dirty, stained rooms then this place is for you.
Okay
4.0
Pros:
Not much, clean beds,
Cons:
I booked a suite, payed for a suite, and when I got to the check in desk I was told I got a run of the mill room. Funny I said I payed an extra $80 a day (2) days for a suite... the receptionist laughed and said "no, run of the mill only". I showed her my receipt and it stated the price and type of room 1 king suite. Instead I got a double full standard room. I don't mind, just wanted what I payed for or a reimbursement of some sort.
Good
6.0
Cons:
The lighted mirror in my bathroom clicked loudly when turned on and forced me to change rooms 2x only to end up in same original room after I finally clarified noise source. Lost 2+ hours sleep the first night over it
Good
6.8
Pros:
Clean, comfortable rooms with excellent views and convenient access to the strip and surrounding interstates.
Cons:
We were lucky they didn't charge us to breath the oxygen in the hotel these days. From parking, to ridiculous fees to every little thing in the room now costing money to use, I was scared to roll a piece of toilet paper off for fear it's show up on my final bill.
Good
6.5
Pros:
Location
Cons:
Over priced meals and drinks with Sub par customer service. The resort charges are excessive.
Okay
4.5
Pros:
The carpet left a black residue on my feet. Hotel over priced.
Cons:
The flavored water in the lobby
Okay
5.1
Pros:
Beautiful hotel, great atmosphere
Cons:
The room was dirty. The bed was made haphazardly, there was large pieces of paper(?) on the floor and the bathtub had visible dirt. We stayed in a suite and didn't feel like we got our money's worth. The furniture was old and stained and put together awkwardly. The hotel is nice, but I don't think the suite is worth it..
Okay
4.0
Pros:
The valet and bell service very good. Check in was good. Restaurants had good food and service.
Cons:
My room was never serviced and the sheets had lint and hair in them. Room was nice but had only one chair. The smoke and the fragrance bothered my lungs after the first day.
Mediocre
3.6
Pros:
Really- nothing. Except the shark aquarium.
Cons:
Omg. It was $450 a night and I've been in nicer holiday inns. The room was shitty and small- everything was old and looked it, if not actually damaged. (Ie one tv was broken, the other turned on but got not channels). The interior was cheaply and badly decorated about a 10 years ago. The bath tub and sink were dirty, and there was blond hair in my bed (mines black). Room service was appalling- all 3 times. They took literally hours to bring it, then twice brought cold food, and once brought the wrong food. They said they be back with my order, and when I called 2hrs later and explained- the managers respond was "Ewww. Jeeze." And i had to wait 45 minutes out front in 108• heat for a cab with apx 20 other peopke, because the guys that deal with that were busy. It was just totally unacceptable on every level.