Guest reviews
Overall rating
8.8
Excellent
Based on 3,747 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
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Japan Airlines traveller reviews
Recent reviews
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Find reviews that mention:
customer service
leg room
business class
good food
great service
movie selection
flight crew
gluten free
best airline
comfortable flight
seats were comfortable
service from the flight attendants
-
10.0
Pros: Spoke english
review from
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2.0
Horrible customer service
Cons: The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see
review from
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2.0
Never again
Cons: The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see
review from
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2.0
Won’t ever fly again with Japan Air or use Kayak
Cons: The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see
review from
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6.0
Pros: Staff and service good
Cons: 777-300 plane business class very old and tired
review from
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10.0
Great service
Pros: Service was excellent and seats were comfortable.
review from
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8.0
Great Service
Pros: The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy.
review from
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9.3
Back to basics with Finair
Pros: The staff were fantastic nothing was too much trouble and great fun attitudes.
Cons: No entertainment systems.
review from
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8.3
Code share flight operated by Finair
Pros: The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+
Cons: Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!
review from
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8.0
Business Class treat
Pros: Beautifully presented and tasty Japanese food. Electronic windows.
Cons: Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus.
review from
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9.6
Cons: Over all
review from
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10.0
Excellent comfort and service
Pros: I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!
Cons: Really no complaints
review from
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10.0
Pros: Spoke english
review from
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10.0
Great service
Pros: Service was excellent and seats were comfortable.
review from
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9.3
Back to basics with Finair
Pros: The staff were fantastic nothing was too much trouble and great fun attitudes.
Cons: No entertainment systems.
review from
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9.6
Cons: Over all
review from
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10.0
Excellent comfort and service
Pros: I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!
Cons: Really no complaints
review from
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8.0
Great Service
Pros: The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy.
review from
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8.3
Code share flight operated by Finair
Pros: The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+
Cons: Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!
review from
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8.0
Business Class treat
Pros: Beautifully presented and tasty Japanese food. Electronic windows.
Cons: Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus.
review from
-
2.0
Horrible customer service
Cons: The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see
review from
-
2.0
Never again
Cons: The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see
review from
-
2.0
Won’t ever fly again with Japan Air or use Kayak
Cons: The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see
review from
-
6.0
Pros: Staff and service good
Cons: 777-300 plane business class very old and tired
review from
Flight status
Japan Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
2810
Aomori
AOJ
Sapporo
CTS
2050
Fukuoka
FUK
Osaka
ITM
529
Tokyo
HND
Sapporo
CTS
102
Osaka
ITM
Tokyo
HND
2213
Osaka
ITM
Sendai
SDJ
3582
Kochi
KCZ
Fukuoka
FUK
2877
Niigata
KIJ
Sapporo
CTS
220
Osaka
KIX
Tokyo
HND
158
Misawa
MSJ
Tokyo
HND
212
Shirahama
SHM
Tokyo
HND
3726
Amami
ASJ
Kagoshima
KOJ
2828
Akita
AXT
Sapporo
CTS
3641
Fukuoka
FUK
Miyazaki
KMI
178
Yamagata
GAJ
Tokyo
HND
942
Tamuning
GUM
Tokyo
NRT
541
Tokyo
HND
Kushiro
KUH
2123
Osaka
ITM
Hakodate
HKD
2181
Osaka
ITM
Hanamaki
HNA
200
Nagoya
NGO
Tokyo
HND
3084
Nagoya
NGO
Tokyo
NRT
941
Tokyo
NRT
Tamuning
GUM
324
Fukuoka
FUK
Tokyo
HND
2905
Sendai
SDJ
Sapporo
CTS
264
Hiroshima
HIJ
Tokyo
HND
287
Tokyo
HND
Izumo
IZO
2009
Osaka
ITM
Sapporo
CTS
144
Aomori
AOJ
Tokyo
HND
2152
Aomori
AOJ
Osaka
ITM
3684
Amami
ASJ
Fukuoka
FUK
658
Amami
ASJ
Tokyo
HND
2464
Amami
ASJ
Osaka
ITM
162
Akita
AXT
Tokyo
HND
2172
Akita
AXT
Osaka
ITM
32
Bangkok
BKK
Tokyo
HND
728
Bangkok
BKK
Osaka
KIX
738
Bangkok
BKK
Nagoya
NGO
708
Bangkok
BKK
Tokyo
NRT
7
Boston
BOS
Tokyo
NRT
88
Guangzhou
CAN
Tokyo
HND
46
Paris
CDG
Tokyo
HND
726
Jakarta
CGK
Tokyo
NRT
2803
Sapporo
CTS
Aomori
AOJ
2827
Sapporo
CTS
Akita
AXT
2833
Sapporo
CTS
Hanamaki
HNA
2872
Sapporo
CTS
Niigata
KIJ
2713
Sapporo
CTS
Ozora
MMB
3106
Sapporo
CTS
Nagoya
NGO
3040
Sapporo
CTS
Tokyo
NRT
2910
Sapporo
CTS
Sendai
SDJ
11
Dallas
DFW
Tokyo
NRT
828
Dalian
DLC
Tokyo
NRT
422
Moscow
DME
Tokyo
NRT
408
Frankfurt am Main
FRA
Tokyo
NRT
3681
Fukuoka
FUK
Amami
ASJ
3515
Fukuoka
FUK
Sapporo
CTS
3581
Fukuoka
FUK
Kochi
KCZ
3595
Fukuoka
FUK
Matsuyama
MYJ
3567
Fukuoka
FUK
Tokushima
TKS
2238
Yamagata
GAJ
Osaka
ITM
90
Seoul
GMP
Tokyo
HND
752
Hanoi
HAN
Tokyo
NRT
414
Helsinki
HEL
Tokyo
NRT
2742
Hakodate
HKD
Sapporo
OKD
736
Hong Kong
HKG
Tokyo
NRT
2838
Hanamaki
HNA
Sapporo
CTS
3526
Hanamaki
HNA
Fukuoka
FUK
2190
Hanamaki
HNA
Osaka
ITM
553
Tokyo
HND
Asahikawa
AKJ
147
Tokyo
HND
Aomori
AOJ
659
Tokyo
HND
Amami
ASJ
167
Tokyo
HND
Akita
AXT
87
Tokyo
HND
Guangzhou
CAN
45
Tokyo
HND
Paris
CDG
313
Tokyo
HND
Fukuoka
FUK
179
Tokyo
HND
Yamagata
GAJ
91
Tokyo
HND
Seoul
GMP
255
Tokyo
HND
Hiroshima
HIJ
111
Tokyo
HND
Osaka
ITM
6
Tokyo
HND
New York
JFK
493
Tokyo
HND
Kochi
KCZ
Top airports served by Japan Airlines
- Chicago O'Hare International Airport (ORD)
- Dallas/Ft Worth & other airports Airport (DFW)
- Tokyo Haneda Airport (HND)
- Los Angeles Airport (LAX)
- Tokyo Narita Airport (NRT)
- London Heathrow Airport (LHR)
- Honolulu Airport (HNL)
- New York John F Kennedy Intl Airport (JFK)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- San Francisco Airport (SFO)
- Boston Logan International Airport (BOS)
- Osaka Kansai International Airport (KIX)
- Kahului Airport (OGG)
Japan Airlines contact information
- JL IATA code
- 0800-441-090 Call
- JAL.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
