Guest reviews
Overall rating
8.8
Excellent
Based on 3,893 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
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Japan Airlines information
| IATA code | JL |
| Routes | 1510 |
| Top route | San Francisco to Tokyo Haneda |
| Airports served | 374 |
| Top airport | Chicago O'Hare International |
Japan Airlines traveller reviews
Recent reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
leg room
business class
good food
great service
movie selection
flight crew
gluten free
best airline
comfortable flight
seats were comfortable
service from the flight attendants
-
8.0
Pros: As always
review from
-
8.3
Pros: Smooth ride
review from
-
10.0
JAL
Pros: JAL flights to LAX are always great. Good food too.
review from
-
10.0
Pros: Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it.
Cons: Nothing.
review from
-
4.3
Tiny seats, extra fees, operated by Jet Star
Cons: This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight
review from
-
10.0
Pros: Everything ! Makes me what to travel to Japan more.
Cons: I loved it
review from
-
6.0
Plane was super old and outdated
Pros: Service was excellent
Cons: Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane
review from
-
7.6
Pros: The service was excellent
Cons: Food needs improvement
review from
-
7.6
Pros: Crew was very pleasant
Cons: Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min
review from
-
10.0
Enjoying
Pros: Comfortable and great crew
review from
-
8.6
Pros: Very comfortable and nice atmosphere
review from
-
7.6
Pros: Service was very goood
Cons: Food was not great and entertainment was average
review from
-
10.0
JAL
Pros: JAL flights to LAX are always great. Good food too.
review from
-
10.0
Pros: Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it.
Cons: Nothing.
review from
-
10.0
Pros: Everything ! Makes me what to travel to Japan more.
Cons: I loved it
review from
-
10.0
Enjoying
Pros: Comfortable and great crew
review from
-
8.6
Pros: Very comfortable and nice atmosphere
review from
-
8.0
Pros: As always
review from
-
8.3
Pros: Smooth ride
review from
-
7.6
Pros: The service was excellent
Cons: Food needs improvement
review from
-
7.6
Pros: Crew was very pleasant
Cons: Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min
review from
-
7.6
Pros: Service was very goood
Cons: Food was not great and entertainment was average
review from
-
4.3
Tiny seats, extra fees, operated by Jet Star
Cons: This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight
review from
-
6.0
Plane was super old and outdated
Pros: Service was excellent
Cons: Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane
review from
Flight status
Japan Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
556
Asahikawa
AKJ
Tokyo
HND
2810
Aomori
AOJ
Sapporo
CTS
3724
Amami
ASJ
Kagoshima
KOJ
2828
Akita
AXT
Sapporo
CTS
518
Sapporo
CTS
Tokyo
HND
2050
Fukuoka
FUK
Osaka
ITM
178
Yamagata
GAJ
Tokyo
HND
529
Tokyo
HND
Sapporo
CTS
541
Tokyo
HND
Kushiro
KUH
159
Tokyo
HND
Misawa
MSJ
2123
Osaka
ITM
Hakodate
HKD
2181
Osaka
ITM
Hanamaki
HNA
126
Osaka
ITM
Tokyo
HND
2215
Osaka
ITM
Sendai
SDJ
280
Izumo
IZO
Tokyo
HND
3588
Kochi
KCZ
Fukuoka
FUK
2877
Niigata
KIJ
Sapporo
CTS
220
Osaka
KIX
Tokyo
HND
544
Kushiro
KUH
Tokyo
HND
154
Misawa
MSJ
Tokyo
HND
2816
Misawa
MSJ
Sapporo
OKD
672
Ōita
OIT
Tokyo
HND
2817
Sapporo
OKD
Misawa
MSJ
458
Tokushima
TKS
Tokyo
HND
212
Shirahama
SHM
Tokyo
HND
3684
Amami
ASJ
Fukuoka
FUK
658
Amami
ASJ
Tokyo
HND
2464
Amami
ASJ
Osaka
ITM
728
Bangkok
BKK
Osaka
KIX
738
Bangkok
BKK
Nagoya
NGO
708
Bangkok
BKK
Tokyo
NRT
88
Guangzhou
CAN
Tokyo
HND
46
Paris
CDG
Tokyo
HND
726
Jakarta
CGK
Tokyo
NRT
2803
Sapporo
CTS
Aomori
AOJ
2827
Sapporo
CTS
Akita
AXT
3510
Sapporo
CTS
Fukuoka
FUK
2833
Sapporo
CTS
Hanamaki
HNA
2872
Sapporo
CTS
Niigata
KIJ
2713
Sapporo
CTS
Ozora
MMB
2910
Sapporo
CTS
Sendai
SDJ
828
Dalian
DLC
Tokyo
NRT
408
Frankfurt am Main
FRA
Tokyo
NRT
3681
Fukuoka
FUK
Amami
ASJ
3587
Fukuoka
FUK
Kochi
KCZ
3633
Fukuoka
FUK
Miyazaki
KMI
3601
Fukuoka
FUK
Matsuyama
MYJ
3567
Fukuoka
FUK
Tokushima
TKS
2234
Yamagata
GAJ
Osaka
ITM
90
Seoul
GMP
Tokyo
HND
8944
Tamuning
GUM
Tokyo
NRT
752
Hanoi
HAN
Tokyo
NRT
2891
Hakodate
HKD
Okushiri
OIR
2748
Hakodate
HKD
Sapporo
OKD
2830
Hanamaki
HNA
Sapporo
CTS
553
Tokyo
HND
Asahikawa
AKJ
143
Tokyo
HND
Aomori
AOJ
87
Tokyo
HND
Guangzhou
CAN
45
Tokyo
HND
Paris
CDG
179
Tokyo
HND
Yamagata
GAJ
95
Tokyo
HND
Seoul
GMP
113
Tokyo
HND
Osaka
ITM
279
Tokyo
HND
Izumo
IZO
187
Tokyo
HND
Komatsu
KMQ
43
Tokyo
HND
London
LHR
565
Tokyo
HND
Ozora
MMB
433
Tokyo
HND
Matsuyama
MYJ
201
Tokyo
HND
Nagoya
NGO
239
Tokyo
HND
Okayama
OKJ
25
Tokyo
HND
Beijing
PEK
85
Tokyo
HND
Shanghai
PVG
79
Tokyo
HND
Ho Chi Minh City
SGN
219
Tokyo
HND
Shirahama
SHM
35
Tokyo
HND
Singapore
SIN
455
Tokyo
HND
Tokushima
TKS
2153
Osaka
ITM
Aomori
AOJ
2179
Osaka
ITM
Akita
AXT
2019
Osaka
ITM
Sapporo
CTS
2051
Osaka
ITM
Fukuoka
FUK
2233
Osaka
ITM
Yamagata
GAJ
2341
Osaka
ITM
Izumo
IZO
2243
Osaka
ITM
Niigata
KIJ
2437
Osaka
ITM
Miyazaki
KMI
2385
Osaka
ITM
Kumamoto
KMJ
2409
Osaka
ITM
Kagoshima
KOJ
2163
Osaka
ITM
Misawa
MSJ
2309
Osaka
ITM
Matsuyama
MYJ
2373
Osaka
ITM
Nagasaki
NGS
2367
Osaka
ITM
Ōita
OIT
2331
Osaka
ITM
Okinoshima
OKI
2346
Izumo
IZO
Osaka
ITM
496
Kochi
KCZ
Tokyo
HND
812
Kaohsiung
KHH
Tokyo
NRT
2244
Niigata
KIJ
Osaka
ITM
727
Osaka
KIX
Bangkok
BKK
2505
Osaka
KIX
Sapporo
CTS
897
Osaka
KIX
Shanghai
PVG
815
Osaka
KIX
Taipei
TPE
3622
Miyazaki
KMI
Fukuoka
FUK
694
Miyazaki
KMI
Tokyo
HND
2432
Miyazaki
KMI
Osaka
ITM
2392
Kumamoto
KMJ
Osaka
ITM
188
Komatsu
KMQ
Tokyo
HND
3737
Kagoshima
KOJ
Amami
ASJ
2414
Kagoshima
KOJ
Osaka
ITM
3797
Kagoshima
KOJ
Tokunoshima
TKN
2862
Kushiro
KUH
Sapporo
OKD
724
Kuala Lumpur
KUL
Tokyo
NRT
44
London
LHR
Tokyo
HND
774
Melbourne
MEL
Tokyo
NRT
2712
Ozora
MMB
Sapporo
CTS
742
Manila
MNL
Tokyo
NRT
3596
Matsuyama
MYJ
Fukuoka
FUK
2302
Matsuyama
MYJ
Osaka
ITM
737
Nagoya
NGO
Bangkok
BKK
3103
Nagoya
NGO
Sapporo
CTS
200
Nagoya
NGO
Tokyo
HND
3084
Nagoya
NGO
Tokyo
NRT
883
Nagoya
NGO
Shanghai
PVG
821
Nagoya
NGO
Taipei
TPE
841
Nagoya
NGO
Tianjin
TSN
2378
Nagasaki
NGS
Osaka
ITM
707
Tokyo
NRT
Bangkok
BKK
725
Tokyo
NRT
Jakarta
CGK
3049
Tokyo
NRT
Sapporo
CTS
827
Tokyo
NRT
Dalian
DLC
407
Tokyo
NRT
Frankfurt am Main
FRA
8943
Tokyo
NRT
Tamuning
GUM
751
Tokyo
NRT
Hanoi
HAN
3005
Tokyo
NRT
Osaka
ITM
811
Tokyo
NRT
Kaohsiung
KHH
723
Tokyo
NRT
Kuala Lumpur
KUL
773
Tokyo
NRT
Melbourne
MEL
741
Tokyo
NRT
Manila
MNL
3083
Tokyo
NRT
Nagoya
NGO
879
Tokyo
NRT
Shanghai
PVG
759
Tokyo
NRT
Ho Chi Minh City
SGN
711
Tokyo
NRT
Singapore
SIN
805
Tokyo
NRT
Taipei
TPE
2890
Okushiri
OIR
Hakodate
HKD
2366
Ōita
OIT
Osaka
ITM
2745
Sapporo
OKD
Hakodate
HKD
2863
Sapporo
OKD
Kushiro
KUH
2883
Sapporo
OKD
Rishiri
RIS
2332
Okinoshima
OKI
Osaka
ITM
22
Beijing
PEK
Tokyo
HND
86
Shanghai
PVG
Tokyo
HND
894
Shanghai
PVG
Osaka
KIX
884
Shanghai
PVG
Nagoya
NGO
874
Shanghai
PVG
Tokyo
NRT
2882
Rishiri
RIS
Sapporo
OKD
2901
Sendai
SDJ
Sapporo
CTS
70
Ho Chi Minh City
SGN
Tokyo
HND
750
Ho Chi Minh City
SGN
Tokyo
NRT
38
Singapore
SIN
Tokyo
HND
712
Singapore
SIN
Tokyo
NRT
3792
Tokunoshima
TKN
Kagoshima
KOJ
3568
Tokushima
TKS
Fukuoka
FUK
816
Taipei
TPE
Osaka
KIX
822
Taipei
TPE
Nagoya
NGO
804
Taipei
TPE
Tokyo
NRT
840
Tianjin
TSN
Nagoya
NGO
96
Taipei
TSA
Tokyo
HND
99
Tokyo
HND
Taipei
TSA
320
Fukuoka
FUK
Tokyo
HND
772
Sydney
SYD
Tokyo
NRT
144
Aomori
AOJ
Tokyo
HND
2152
Aomori
AOJ
Osaka
ITM
162
Akita
AXT
Tokyo
HND
2172
Akita
AXT
Osaka
ITM
2000
Sapporo
CTS
Osaka
ITM
2504
Sapporo
CTS
Osaka
KIX
3106
Sapporo
CTS
Nagoya
NGO
3040
Sapporo
CTS
Tokyo
NRT
740
New Delhi
DEL
Tokyo
NRT
3515
Fukuoka
FUK
Sapporo
CTS
3523
Fukuoka
FUK
Hanamaki
HNA
3052
Fukuoka
FUK
Tokyo
NRT
3537
Fukuoka
FUK
Sendai
SDJ
264
Hiroshima
HIJ
Tokyo
HND
588
Hakodate
HKD
Tokyo
HND
2124
Hakodate
HKD
Osaka
ITM
3526
Hanamaki
HNA
Fukuoka
FUK
2180
Hanamaki
HNA
Osaka
ITM
659
Tokyo
HND
Amami
ASJ
167
Tokyo
HND
Akita
AXT
315
Tokyo
HND
Fukuoka
FUK
267
Tokyo
HND
Hiroshima
HIJ
589
Tokyo
HND
Hakodate
HKD
493
Tokyo
HND
Kochi
KCZ
225
Tokyo
HND
Osaka
KIX
373
Tokyo
HND
Kitakyushu
KKJ
691
Tokyo
HND
Miyazaki
KMI
625
Tokyo
HND
Kumamoto
KMJ
651
Tokyo
HND
Kagoshima
KOJ
615
Tokyo
HND
Nagasaki
NGS
577
Tokyo
HND
Obihiro
OBO
661
Tokyo
HND
Ōita
OIT
917
Tokyo
HND
Okinawa
OKA
487
Tokyo
HND
Takamatsu
TAK
297
Tokyo
HND
Ube
UBJ
8791
Honolulu
HNL
Osaka
KIX
2465
Osaka
ITM
Amami
ASJ
3006
Osaka
ITM
Tokyo
NRT
370
Kitakyushu
KKJ
Tokyo
HND
634
Kumamoto
KMJ
Tokyo
HND
779
Kailua-Kona
KOA
Tokyo
NRT
640
Kagoshima
KOJ
Tokyo
HND
566
Ozora
MMB
Tokyo
HND
2164
Misawa
MSJ
Osaka
ITM
432
Matsuyama
MYJ
Tokyo
HND
616
Nagasaki
NGS
Tokyo
HND
749
Tokyo
NRT
New Delhi
DEL
3057
Tokyo
NRT
Fukuoka
FUK
770
Tokyo
NRT
Kailua-Kona
KOA
771
Tokyo
NRT
Sydney
SYD
574
Obihiro
OBO
Tokyo
HND
906
Okinawa
OKA
Tokyo
HND
240
Okayama
OKJ
Tokyo
HND
3538
Sendai
SDJ
Fukuoka
FUK
2214
Sendai
SDJ
Osaka
ITM
476
Takamatsu
TAK
Tokyo
HND
294
Ube
UBJ
Tokyo
HND
736
Hong Kong
HKG
Tokyo
NRT
957
Tokyo
NRT
Busan
PUS
960
Busan
PUS
Tokyo
NRT
735
Tokyo
NRT
Hong Kong
HKG
860
Beijing
PEK
Tokyo
NRT
869
Tokyo
NRT
Beijing
PEK
32
Bangkok
BKK
Tokyo
HND
33
Tokyo
HND
Bangkok
BKK
3406
Sapporo
CTS
Hiroshima
HIJ
3403
Hiroshima
HIJ
Sapporo
CTS
2087
Osaka
ITM
Okinawa
OKA
2084
Okinawa
OKA
Osaka
ITM
793
Honolulu
HNL
Nagoya
NGO
792
Osaka
KIX
Honolulu
HNL
794
Nagoya
NGO
Honolulu
HNL
422
Moscow
DME
Tokyo
NRT
421
Tokyo
NRT
Moscow
DME
7
Boston
BOS
Tokyo
NRT
11
Dallas
DFW
Tokyo
NRT
414
Helsinki
HEL
Tokyo
NRT
6
Tokyo
HND
New York
JFK
2
Tokyo
HND
San Francisco
SFO
5
New York
JFK
Tokyo
HND
3
New York
JFK
Tokyo
NRT
60
Osaka
KIX
Los Angeles
LAX
69
Los Angeles
LAX
Osaka
KIX
61
Los Angeles
LAX
Tokyo
NRT
8
Tokyo
NRT
Boston
BOS
12
Tokyo
NRT
Dallas
DFW
413
Tokyo
NRT
Helsinki
HEL
4
Tokyo
NRT
New York
JFK
62
Tokyo
NRT
Los Angeles
LAX
10
Tokyo
NRT
Chicago
ORD
66
Tokyo
NRT
San Diego
SAN
18
Tokyo
NRT
Vancouver
YVR
9
Chicago
ORD
Tokyo
NRT
65
San Diego
SAN
Tokyo
NRT
1
San Francisco
SFO
Tokyo
HND
17
Vancouver
YVR
Tokyo
NRT
783
Honolulu
HNL
Tokyo
NRT
784
Tokyo
NRT
Honolulu
HNL
26
Hong Kong
HKG
Tokyo
HND
29
Tokyo
HND
Hong Kong
HKG
81
Tokyo
HND
Shanghai
SHA
82
Shanghai
SHA
Tokyo
HND
Top airports served by Japan Airlines
- Chicago O'Hare International Airport (ORD)
- Dallas/Ft Worth & other airports Airport (DFW)
- Los Angeles Airport (LAX)
- Tokyo Haneda Airport (HND)
- Tokyo Narita Airport (NRT)
- Honolulu Airport (HNL)
- London Heathrow Airport (LHR)
- New York John F Kennedy Intl Airport (JFK)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Boston Logan International Airport (BOS)
- San Francisco Airport (SFO)
- Osaka Kansai International Airport (KIX)
- Kahului Airport (OGG)
Japan Airlines contact information
- JL IATA code
- 0800-441-090 Call
- JAL.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
