Recent reviews
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9.6
Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row. Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat.
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10.0
We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English.
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10.0
My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort.
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8.6
Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this. They made me pay for a seat that they gave to other people for free. Really messed up.
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6.3
The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too...
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9.3
I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice! The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them.
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10.0
Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome. I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable.
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10.0
Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome. I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable.
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10.0
Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9 The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand.
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2.0
The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food. My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done.
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9.6
Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row. Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat.
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10.0
We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English.
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10.0
My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort.
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8.6
Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this. They made me pay for a seat that they gave to other people for free. Really messed up.
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9.3
I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice! The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them.
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10.0
Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome. I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable.
review from
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10.0
Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome. I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable.
review from
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10.0
Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9 The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand.
review from
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6.3
The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too...
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2.0
The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food. My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done.
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