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Cons: Nothing. This company deserves its reputation for excellence.

Pros: The crew was amazing!!

Cons: Nothing! Excellent flight!

Pros: Crews were amazing.

Pros: The crew was super friendly.

They have some of craziest flight itinerary

Pros: Food, service,

Cons: Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad.

Pros: The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight.

Cons: The movie selection and meals were not bad, but I've had better on other airlines.

Pros: great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste.

Cons: Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed.

Cons: No additional comment

Pros: Boarding very efficient.

Pros: Seating and service

Cons: Flight to Haneda airport not Narita

Cons: Boarding in New York could have been better organized

Pros: friendliness

Cons: food

Pros: friendliness

Cons: food

Cons: The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying.

Pros: I was on board with my 4 months old baby. The crew was so kind, they helps me a lot.

Cons: N/A

Pros: Everything.

Cons: The chairs were just a little uncomfortable, too firm, but everything else made up for it.

Pros: Crew members are extremely friendly and the seat has more leg room.

Cons: in flight entertainment can add more movie and TV shows.

Pros: Everything. I always enjoy my flights with JAL.

Pros: JAL flight crew were excellent and friendly

Cons: nothing

Pros: Movies

Cons: I am satisfied with AA overall.

Cons: Wider arm rests

Pros: Wonderful crew

Pros: the selection of beverages and the crew are very friendly and helpful

Cons: Selection of entertainment

Pros: The crew and food both are amazing.

Pros: All of the crews were polite and friendly, and the food was tasty.

Cons: If there're more variety of movies, that would be great.

Pros: The crews were very kind and helpful.

Pros: Soo Much Food! Crew was very polite and helpful.

Cons: They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter.

Pros: Lots of Leg room

Pros: Flight attendants are so courteous and professional!

Cons: Great flight!

Pros: Great food. Excellent cleanliness

Pros: All exquisite dishes they served were excellent !

Pros: very good

Pros: The crew was amazing. The meal choices were great !

Pros: The crew was absolutely amazing!

Cons: I think everything was amazing