Pros: Nothing. They did not have any car available and I had to rent from another company last minute, they didn't even apologize or offer to help me get a refund processed.
Cons: The rental agent messed up the information input process causing my card to be swiped to many times and as a result I was not able to rent the car from this vendor. This process wasted an hour of my time and it cost me an extra 103 dollars to go to another car rental vendor to rent a car which was completed in less than 5 minutes. I rent a car on monthly basis and this was my worst experience by far.
Pros: Location is understaffed.
Cons: No cruise control. Dirt & stains in the van. Windshield wipers smear/streak
Pros: Staff was great
Cons: No car was available for pick up.
Cons: The Chevy Malibu was perfect!
Pros: Staff was friendly but completely unhelpful with any change to the prepaid contract.
Cons: I’ve rented from all the companies including Hertz and never had such a problem with contract changes, so I believe the problem was with you, “Kayak,” or Uber as I was told.
Pros: When I arrived to pick up the car - they informed me there was no car available - and since I had estimated to pick up the car at 1:00 pm and arrived at 4 - they informed me there was no car for me So, I was stranded in Tallahasse and had to return to the airport to rent a budget car for $485
Cons: They could have found a car for me - except they seemed to care less and I was on my own. Worst experience to date on any car rental I have had in 45 years - serious;y
Pros: I was unable to pick up the car, as the cardholder was not present. She lives 4+ hours away, I was unaware of the need for her to be there, as when I purchased, I did not see anywhere she needed to be. The associate or “manager” as she said she was, was VERY condescending and rude.
Cons: Employees of Hertz who are not rude and have good customer service skills.
Cons: Left work to pick up the car I reserved only to be told they didn’t have any vehicles available. The staff offered nothing to help the situation. Very disappointing.
Cons: Didn’t have me on the list as renting a car and didn’t have a car available. Unfriendly agent - could have cared less.
Paid for an economic car, got a van, the gas killed my budget
Pros: it was a fast pickup, like always.
Cons: they gave me a bigger car because they didnt had any economic. the gas price killed me. Ill ask for a reimburse or something
Great experience in Tallahassee with Hertz
Pros: Hertz employees did their jobs well and quickly; the car was great, although it was parked in a Dollar rent a car stall, which made things a bit confusing when we picked it up.
Hertz has 3 car hire locations in Tallahassee. Take a look at our Hertz hire location map to find the best car hires near you.