Guest reviews
Overall rating
7.4
Good
Based on 3,892 reviews
Cleanliness
8.1
Comfort
8.0
Pickup/dropoff
7.9
Value for money
7.9
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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2.0
Cons: You need to stop booking on July 4 th if the pick up place is closed.
review from
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10.0
Pros: Very short wait for service
Cons: Airport was most unhelpful in directed me to car rentals...that part was quite the experience. I had a very long layover and decided to rent a one way and drive the last leg. Gained 3 hours which was worth the $80!
review from
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6.0
Cons: i have not been informed that i need to have deposit money on my credit card and that hertz will block my money. the thing that was written in my confirmation was "due at the counter = 0", and nothing about the 200 $ more that hertz wanted from me. overall a poor experience
review from
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8.0
A Breeze
Pros: Dropping the car was easy. The attendant was really nice.
Cons: The city is like a garbage. Traffic was at its worst.
review from
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7.2
More fees
Pros: When searching on Kayak, I thought I had a great deal. $139.00 for the rental.
Cons: When I came out of the dealer I had so many fees and taxes, it came to $223. Way more. I feel - Hertz ripped me off.
review from
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6.0
Pros: Clean and nice car. Rental extension was easy and inexpensice
Cons: The hotel lobby needs more than 1 person to assist. Very friendly guy but it took 40 min to get the car due to waiting as only one person could assist each customer (about 15-20min per person)
review from
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3.6
Cons: I had a very bad experience, and i would like some of my money refunded. I have been told that the Hertz staff with whom I spoke put notes in the account. I was given a choice to pick-up a car as late as 9 pm, if i am not mistaken. I scheduled a pick-up for 6 pm, but learned that the office from which I was supposed to pick-up closed at 6 pm. How can I pick-up a car at 6 pm from an office that closes at 6 pm? You then charged me more than thirty dollars to pick-up the car at a different location. I request a refund of the difference between the original rate, approximately $72., and the final rate of approximately $114. Please respond to me at gregkuntashian@netscape.com as soon as possible.
review from
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8.8
hassle free
Pros: I prepaid the reservation, insurance and all so everything was ready. i was in and out real fast. the agent was curteous and the guy outside helpful. I liked their "pick a car in the zone" feature.
Cons: my car was not cleaned thoroughly. there was visible dirt and crumbs from what looked like a granola bar all over. wished i didnt have to go to the rental counter at the end of the rental....there was noone there.
review from
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8.0
Cons: Maintenance light came on and low tire pressure came on.
review from
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8.0
Pros: The staff was friendly and knowledgeable.
Cons: The line was a bit long and it took an hour and half to be able to finish the entire process because they need to clean and put some air on tires
review from
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10.0
Pros: Very short wait for service
Cons: Airport was most unhelpful in directed me to car rentals...that part was quite the experience. I had a very long layover and decided to rent a one way and drive the last leg. Gained 3 hours which was worth the $80!
review from
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8.8
hassle free
Pros: I prepaid the reservation, insurance and all so everything was ready. i was in and out real fast. the agent was curteous and the guy outside helpful. I liked their "pick a car in the zone" feature.
Cons: my car was not cleaned thoroughly. there was visible dirt and crumbs from what looked like a granola bar all over. wished i didnt have to go to the rental counter at the end of the rental....there was noone there.
review from
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8.0
A Breeze
Pros: Dropping the car was easy. The attendant was really nice.
Cons: The city is like a garbage. Traffic was at its worst.
review from
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7.2
More fees
Pros: When searching on Kayak, I thought I had a great deal. $139.00 for the rental.
Cons: When I came out of the dealer I had so many fees and taxes, it came to $223. Way more. I feel - Hertz ripped me off.
review from
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8.0
Cons: Maintenance light came on and low tire pressure came on.
review from
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8.0
Pros: The staff was friendly and knowledgeable.
Cons: The line was a bit long and it took an hour and half to be able to finish the entire process because they need to clean and put some air on tires
review from
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2.0
Cons: You need to stop booking on July 4 th if the pick up place is closed.
review from
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6.0
Cons: i have not been informed that i need to have deposit money on my credit card and that hertz will block my money. the thing that was written in my confirmation was "due at the counter = 0", and nothing about the 200 $ more that hertz wanted from me. overall a poor experience
review from
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6.0
Pros: Clean and nice car. Rental extension was easy and inexpensice
Cons: The hotel lobby needs more than 1 person to assist. Very friendly guy but it took 40 min to get the car due to waiting as only one person could assist each customer (about 15-20min per person)
review from
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3.6
Cons: I had a very bad experience, and i would like some of my money refunded. I have been told that the Hertz staff with whom I spoke put notes in the account. I was given a choice to pick-up a car as late as 9 pm, if i am not mistaken. I scheduled a pick-up for 6 pm, but learned that the office from which I was supposed to pick-up closed at 6 pm. How can I pick-up a car at 6 pm from an office that closes at 6 pm? You then charged me more than thirty dollars to pick-up the car at a different location. I request a refund of the difference between the original rate, approximately $72., and the final rate of approximately $114. Please respond to me at gregkuntashian@netscape.com as soon as possible.
review from
Other suppliers in Queens scored
Where can I find Hertz hire cars in Queens?
104-04 Ditmars Blvd, Hertz car rentals
Address
104-04 Ditmars BlvdPhone
+1 718 779 1861FAQs about hiring a car from Hertz in Queens
How many car hire locations does Hertz have in Queens?
Hertz has 3 car hire locations in Queens. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Hertz offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Hertz have a car hire location at the airport: LaGuardia Airport (LGA)?
Yes
Does Hertz offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes
Does Hertz have a car hire location at the airport: Stewart Airport (SWF)?
No (according to our data)
Does Hertz offer shuttle or airport pick-up services from Stewart Airport (SWF)?
Yes