Guest reviews
Overall rating
8.5
Excellent
Based on 12,847 reviews
Cleanliness
8.6
Comfort
8.8
Pickup/dropoff
8.6
Value for money
8.6
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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customer service
car was clean
pick up and drop
pick up the car
great customer
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friendly staff
car available
car was great
great car
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drop the car
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6.8
Pros: staff was nice, but lines were a bit long
Cons: the car was dirty and fuel tank half full when I picked up the car.
review from
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3.6
Cons: Girl who serve me she need more smiley face . Improve her professionalism, should be helpful for customer. Not to lose customer by her ignorance behavior
review from
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7.6
Pros: Staff was friendly and so helpful! Only place open on a Sunday and our flight was canceled so I needed to get home by driving. They found me a reliable vehicle that my Mother, daughters and I could fit comfortably in. So grateful for the help.
Cons: Van was easy to drive and low mileage which makes me feel confident we’d be able to drive to 10 hours across the state. Only thing was it smelled inside and there was something sprayed in inside windshield and dash. It would have been better if the car was windshield was cleaner.
review from
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9.2
Pros: Car was great. Check out guy was nice. I was 2 gallons below the tank return level, and after I asked, he waived the fee.
Cons: They don't rent EZ Pass devices like other car rental companies do. The toll charges go to your credit card automatically from the toll service. Enterprise charges a $3.95 "toll processing fee" for not doing anything. Other companies rent you a device for a flat fee per day, unlimited tolls.
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10.0
Pros: All steps during the process were easy and fast.
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10.0
Pros: The staff was just excellent in everything. I will definitely use this location again. Keep up the good work Mr. Boris and Ms. Lenny.
Cons: Keep doing an excellent job.
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4.8
Pros: The women that helped me were very nice.
Cons: I wasn’t told the daily insurance was optional. I was told to pick from basic or higher. This cost an extra $140.00 which is not professional in my opinion.
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6.0
Charge for extra miles
Pros: Unlimited miles but you can’t drive more than 150 miles.they charge extra.
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10.0
Pros: Great service
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8.8
Local office was great, central customer service was terrible
Pros: The staff at the Queens Village office was great and the value of the rental was excellent.
Cons: My car got a flat in Massachusetts and Enterprise did nothing to help. After a wait of five hours, roadside assistance told me they had arranged a replacement car- which they insisted upon, rather than simply patching the damaged tire. When I arrived at the local office, there was no car for me. I was subsequently told I would be charged for not returning the car on-time (which I could not do, as I was stranded in Massachusetts). The local office staff are helpful but the central office is terrible.
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10.0
Excellent
Pros: Friendly efficient sevice. Car worked well. Conveniently located from JFK but needed to take an UBER for $35 @ way. Good deal at this location
Cons: No free drop off or pick up
review from
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5.6
Pros: Car was available when I picked it up, the attendants were friendly
Cons: Car was dirty and beat up. They offered to take it to the car wash but I was already running late
review from
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9.2
Pros: Car was great. Check out guy was nice. I was 2 gallons below the tank return level, and after I asked, he waived the fee.
Cons: They don't rent EZ Pass devices like other car rental companies do. The toll charges go to your credit card automatically from the toll service. Enterprise charges a $3.95 "toll processing fee" for not doing anything. Other companies rent you a device for a flat fee per day, unlimited tolls.
review from
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10.0
Pros: All steps during the process were easy and fast.
review from
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10.0
Pros: The staff was just excellent in everything. I will definitely use this location again. Keep up the good work Mr. Boris and Ms. Lenny.
Cons: Keep doing an excellent job.
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10.0
Pros: Great service
review from
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8.8
Local office was great, central customer service was terrible
Pros: The staff at the Queens Village office was great and the value of the rental was excellent.
Cons: My car got a flat in Massachusetts and Enterprise did nothing to help. After a wait of five hours, roadside assistance told me they had arranged a replacement car- which they insisted upon, rather than simply patching the damaged tire. When I arrived at the local office, there was no car for me. I was subsequently told I would be charged for not returning the car on-time (which I could not do, as I was stranded in Massachusetts). The local office staff are helpful but the central office is terrible.
review from
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10.0
Excellent
Pros: Friendly efficient sevice. Car worked well. Conveniently located from JFK but needed to take an UBER for $35 @ way. Good deal at this location
Cons: No free drop off or pick up
review from
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6.8
Pros: staff was nice, but lines were a bit long
Cons: the car was dirty and fuel tank half full when I picked up the car.
review from
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7.6
Pros: Staff was friendly and so helpful! Only place open on a Sunday and our flight was canceled so I needed to get home by driving. They found me a reliable vehicle that my Mother, daughters and I could fit comfortably in. So grateful for the help.
Cons: Van was easy to drive and low mileage which makes me feel confident we’d be able to drive to 10 hours across the state. Only thing was it smelled inside and there was something sprayed in inside windshield and dash. It would have been better if the car was windshield was cleaner.
review from
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3.6
Cons: Girl who serve me she need more smiley face . Improve her professionalism, should be helpful for customer. Not to lose customer by her ignorance behavior
review from
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4.8
Pros: The women that helped me were very nice.
Cons: I wasn’t told the daily insurance was optional. I was told to pick from basic or higher. This cost an extra $140.00 which is not professional in my opinion.
review from
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6.0
Charge for extra miles
Pros: Unlimited miles but you can’t drive more than 150 miles.they charge extra.
review from
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5.6
Pros: Car was available when I picked it up, the attendants were friendly
Cons: Car was dirty and beat up. They offered to take it to the car wash but I was already running late
review from
Other suppliers in Queens scored
Where can I find Enterprise hire cars in Queens?
165-07 Northern Blvd, Enterprise car rentals
Address
165-07 Northern BlvdPhone
+1 718 460 5400FAQs about hiring a car from Enterprise in Queens
How many car hire locations does Enterprise have in Queens?
Enterprise has 7 car hire locations in Queens. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Enterprise have a car hire location at the airport: LaGuardia Airport (LGA)?
Yes
Does Enterprise offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes
Does Enterprise have a car hire location at the airport: Stewart Airport (SWF)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from Stewart Airport (SWF)?
Yes