Guest reviews
Overall rating
8.5
Excellent
Based on 12,971 reviews
Cleanliness
8.6
Comfort
8.9
Pick-up/Drop-off
8.6
Value for money
8.6
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
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airport location
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picked up the car
drop the car
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10.0
Pros: Staff demonstrated excellent customer service from pick-up to drop-off. The availability of cars, business hours and location to public transportation make this an ideal location. I will use this location in the future for my rental needs.
Cons: They are doing everything right, keep it up.
review from
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9.2
Pros: Yes, the staff was friendly, helpful and accommodating.
Cons: The van had debris in the back. Requested it be washed but it was not washed.
review from
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9.2
Pros: Staff was very friendly.
Cons: Outside of car was not washed before my pick-up. Representative did offer to take my car down the road to carwash, because their location does not have car wash facilities. I was running late for function, therefore could not take him up on offer. Otherwise, everything else was great.
review from
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6.8
Pros: staff was nice, but lines were a bit long
Cons: the car was dirty and fuel tank half full when I picked up the car.
review from
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3.6
Cons: Girl who serve me she need more smiley face . Improve her professionalism, should be helpful for customer. Not to lose customer by her ignorance behavior
review from
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7.6
Pros: Staff was friendly and so helpful! Only place open on a Sunday and our flight was canceled so I needed to get home by driving. They found me a reliable vehicle that my Mother, daughters and I could fit comfortably in. So grateful for the help.
Cons: Van was easy to drive and low mileage which makes me feel confident we’d be able to drive to 10 hours across the state. Only thing was it smelled inside and there was something sprayed in inside windshield and dash. It would have been better if the car was windshield was cleaner.
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9.2
Pros: Car was great. Check out guy was nice. I was 2 gallons below the tank return level, and after I asked, he waived the fee.
Cons: They don't rent EZ Pass devices like other car rental companies do. The toll charges go to your credit card automatically from the toll service. Enterprise charges a $3.95 "toll processing fee" for not doing anything. Other companies rent you a device for a flat fee per day, unlimited tolls.
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10.0
Pros: All steps during the process were easy and fast.
review from
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10.0
Pros: The staff was just excellent in everything. I will definitely use this location again. Keep up the good work Mr. Boris and Ms. Lenny.
Cons: Keep doing an excellent job.
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4.8
Pros: The women that helped me were very nice.
Cons: I wasn’t told the daily insurance was optional. I was told to pick from basic or higher. This cost an extra $140.00 which is not professional in my opinion.
review from
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6.0
Charge for extra miles
Pros: Unlimited miles but you can’t drive more than 150 miles.they charge extra.
review from
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10.0
Pros: Great service
review from
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10.0
Pros: Staff demonstrated excellent customer service from pick-up to drop-off. The availability of cars, business hours and location to public transportation make this an ideal location. I will use this location in the future for my rental needs.
Cons: They are doing everything right, keep it up.
review from
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9.2
Pros: Yes, the staff was friendly, helpful and accommodating.
Cons: The van had debris in the back. Requested it be washed but it was not washed.
review from
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9.2
Pros: Staff was very friendly.
Cons: Outside of car was not washed before my pick-up. Representative did offer to take my car down the road to carwash, because their location does not have car wash facilities. I was running late for function, therefore could not take him up on offer. Otherwise, everything else was great.
review from
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9.2
Pros: Car was great. Check out guy was nice. I was 2 gallons below the tank return level, and after I asked, he waived the fee.
Cons: They don't rent EZ Pass devices like other car rental companies do. The toll charges go to your credit card automatically from the toll service. Enterprise charges a $3.95 "toll processing fee" for not doing anything. Other companies rent you a device for a flat fee per day, unlimited tolls.
review from
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10.0
Pros: All steps during the process were easy and fast.
review from
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10.0
Pros: The staff was just excellent in everything. I will definitely use this location again. Keep up the good work Mr. Boris and Ms. Lenny.
Cons: Keep doing an excellent job.
review from
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10.0
Pros: Great service
review from
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6.8
Pros: staff was nice, but lines were a bit long
Cons: the car was dirty and fuel tank half full when I picked up the car.
review from
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7.6
Pros: Staff was friendly and so helpful! Only place open on a Sunday and our flight was canceled so I needed to get home by driving. They found me a reliable vehicle that my Mother, daughters and I could fit comfortably in. So grateful for the help.
Cons: Van was easy to drive and low mileage which makes me feel confident we’d be able to drive to 10 hours across the state. Only thing was it smelled inside and there was something sprayed in inside windshield and dash. It would have been better if the car was windshield was cleaner.
review from
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3.6
Cons: Girl who serve me she need more smiley face . Improve her professionalism, should be helpful for customer. Not to lose customer by her ignorance behavior
review from
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4.8
Pros: The women that helped me were very nice.
Cons: I wasn’t told the daily insurance was optional. I was told to pick from basic or higher. This cost an extra $140.00 which is not professional in my opinion.
review from
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6.0
Charge for extra miles
Pros: Unlimited miles but you can’t drive more than 150 miles.they charge extra.
review from
Other suppliers in Queens scored
Where can I find Enterprise hire cars in Queens?
218-30 Hillside Avenue, Enterprise car rentals
Address
218-30 Hillside AvenueHours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 13:00 |
| Sunday | 00:00 - 00:00 |
Phone
+1 718 465 0200FAQs about renting a car from Enterprise in Queens
How many car hire locations does Enterprise have in Queens?
Enterprise has 6 car hire locations in Queens. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: John F Kennedy Intl airport (JFK)?
Yes
Does Enterprise offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?
Yes
Does Enterprise have a car hire location at the airport: Newark airport (EWR)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Newark airport (EWR)?
Yes
Does Enterprise have a car hire location at the airport: LaGuardia airport (LGA)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from LaGuardia airport (LGA)?
Yes
