Guest reviews
Overall rating
8.2
Excellent
Based on 6,235 reviews
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
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Hawaiian Airlines information
| IATA code | HA |
|---|---|
| Routes | 110 |
| Top route | Kona Intl to Honolulu |
| Airports served | 40 |
| Top airport | Honolulu |
Hawaiian Airlines traveller reviews
Pros
"Crew was friendly and accommodating"
(in 83 reviews)
"Great leg room in coach!"
(in 33 reviews)
"Great service with a smile."
(in 98 reviews)
Cons
"The free entertainment is very poor"
(in 33 reviews)
"Should not be charged extra to watch movies."
(in 4 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
flight attendants
extra comfort
free meal
crew was great
free movies
great service
great flight
food was good
free tv
-
8.3
Cons: WiFi....an outlet....
review from
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10.0
Pros: Crew was amazing
Cons: Nothing
review from
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8.6
Cons: Felt bullied by Hawaiian Airline from beginning of the trip as they picked me as a subject for TSA to check me thoroughly in Tokyo then Honolulu, missed my flight as the result. Will definitely avoid Hawaiian Airlines at all costs
review from
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7.3
Cons: As expected
review from
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5.6
Pros: Crew was friendly and helpful , food was good
Cons: started the flight w a giant roach crawling out from my tray table. We were not able to kill it and it crawled away. Needless to say I spent the entire flight a bit grossed out and antsy thinking the bug would be back. TVs were broken majority of the flight. Had to be reset multiple times throughout
review from
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7.3
Pros: Super professional staff. caring and sincere. Boarding was a breeze. Flight left on time and arrived early.
Cons: Glad to have complimentary meal. Would have liked a non-meat choice, was corned beef, no! The seats reclined too far. The seat in front of me was up in my knees. It blocked the reading light. Position of head rest was centered at my upper back, just reaching my neck - do I sound tall? I'm 5'8".
review from
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5.3
Pros: The boarding process was very smooth and quick.
Cons: The attendants were not pleasant, especially one gentleman who was quite rude. For it to be a 10-hour flight, you should not have to pay for snacks and drinks. It was also very cold on the flight, uncomfortably so, for many passengers.
review from
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9.0
Pros: The crew was very attentive to our needs. There were great in-flight entertainment options. The beverage options were great!
Cons: Aisles were really narrow so often times, you may be bumped by the beverage cart or other passengers.
review from
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8.6
Pros: The staff and food service was great. The plane was clean and bright.
Cons: Having free entertainment - even new releases
review from
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10.0
Pros: First class was especially luxurious. And the Mai Tais were the best of the whole vacation.
review from
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6.6
Cons: Free entertainment for the long flight
review from
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6.0
Pros: Comfort plus in the front cabin is nice and quiet
Cons: Entertainment screen had problems.
review from
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8.0
Pros: clean and friendly service
Cons: more padding for the seats
review from
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9.0
Cons: New app for entertainment
review from
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9.6
Pros: One crew member went above and beyond and took my lei to keep it cool so it wouldn't ruin through out the flight.
Cons: On our trip to Hawaii, our plane was delayed 3 times and ultimately canceled. We had to go with another airline to get to Hawaii the same day. On the way back, our trip was delayed again an hour.
review from
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4.4
Cons: Flight was 2 hours delayed so missed lunch and wasted more than half a day in the airport instead of enjoying my vacation
review from
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7.2
Cons: Flight was ~1 hour late with little/ no explanation in boarding area.
review from
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8.0
Cons: Food. Need more free games
review from
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4.5
Cons: We were 1.5 hr delayed
review from
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6.6
Cons: Movies in a 4 hour flight
review from
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5.3
Pros: An entirely unexceptional airline that provides zero amenities for such a long flight.
Cons: Charge me $20 more a seat and provide a meal and in-flight entertainment.
review from
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3.3
Cons: Delayed flight, terrible ride
review from
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6.6
Pros: Flight was smooth
Cons: Gates were switched several times and we left late
review from
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10.0
Pros: Short, quick but still excellently-served flight.
review from
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9.0
Pros: Comfortable seats, friendly & attentive crew, complimentary meal and beverages.
Cons: Boarding took longer than it should have.
review from
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8.3
Cons: Seating a little tight.
review from
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4.6
Cons: No vegetarian food available
review from
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8.6
Pros: Great seats
Cons: Worst airplane food EVER!
review from
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8.0
Grea airline
Pros: Good experience overall
Cons: Having to pay for in flight entertainment on domestic route and small seats
review from
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10.0
Pros: Crew was super friendly.
review from
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8.6
Pros: Crew service was great!
Cons: There is no free entertainment options.
review from
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8.3
Pros: Crew were great. Flight was smooth. Great week.
Cons: Vegetarian option.
review from
-
7.6
Pros: The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos.
Cons: A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out.
review from
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9.0
Pros: Great plane - new
Cons: I could always use more legroom
review from
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6.3
Pros: The crew.
Cons: Comfort on a plane is always not so great.
review from
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4.3
Pros: The plane crew was excellent.
Cons: Honolulu boarding process confusing.
review from
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4.0
Pros: Selected seat with extra leg room. Quite comfortable.
Cons: More check-in windows to accommodate the volume. Only eight windows to checking three different flights. Waiting tims in lins was over 1.5 hours. Incredibly bad service!
review from
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7.6
Pros: Most everything was great - crew was super friendly, seats were comfortable, flight was nice and smooth.
Cons: Seemed odd to a lot of my friends (who were also on the flight) that there was no WiFi on the plane, and it was disappointing that there was literally zero free entertainment.
review from
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10.0
Cons: Nothing
review from
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6.0
Pros: Seat more comfortable than usual. The tablet holder and charging port was super useful.
Cons: Charge for entertainment was sort of insulting.
review from
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3.6
Pros: Not very much....counter was ok...flight attendants ok....bathroom flooded....floor of seats wet and smeld horrible for more than 5 hrs
Cons: They could told us about it and i could tried too change seats...:(
review from
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9.2
Pros: That food was provided
Cons: Seat cushions could have been a little softer.
review from
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10.0
Cons: Nothing
review from
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5.0
Pros: The crew was great .
Cons: We waited over an hour for our luggage at the baggage claim. If it was gonna take that long, a staff member should of had the courtesy to apologize for the delay and gave us an update .
review from
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5.3
Cons: There was very little room so I couldn’t relax and sleep.
review from
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6.6
Pros: Crew
Cons: Free movies and entertainment. Better food.
review from
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4.6
Pros: Seat upgrade
Cons: Food
review from
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5.6
Cons: Temp
review from
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5.3
Cons: Make the movies free 7.99 is ridiculous Also no vegetarian meals is completely unacceptable!
review from
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9.2
Pros: Amazing!!!!
review from
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7.6
Pros: Crew was friendly and helpful
Cons: The chairs were definitely and lacked cushion in Hawaii Airlines
review from
-
7.6
Pros: Crew was very good. Long flights get boring. But that’s not the airlines fault.
review from
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10.0
Pros: Entire process was amazing!!!!!
Cons: Nothing!
review from
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8.6
Pros: Flight included snacks and breakfast. Towards the end of the flight we were surprised by complimentary rum punch drink
review from
-
9.0
Pros: Amazing crew
Cons: Such a long flight hope the food
review from
-
10.0
Pros: It was easy and smooth
Cons: Nothing
review from
-
10.0
Pros: Seats comfy. Crew super nice. Food good. Great beverages. Just really wonderful.
Cons: Less salty snack option.
review from
-
10.0
Pros: Flight was the best ever
Cons: Screens on the seat
review from
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4.0
Pros: Hawaiian Airline staff attempted to accommodate a delayed flight by rescheduling but caused a 12 hour delay in the process. My flight actually left a little after schedule and they gave our seats away while we were standing at the gate trying to straighten out our connection flight. Poor execution
Cons: The whole experience
review from
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8.3
Pros: The crew was on the money. Seats.
Cons: More leg space or rather space when people in front recline their seats. Less crying babies
review from
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10.0
Pros: Crew was amazing
Cons: Nothing
review from
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8.6
Cons: Felt bullied by Hawaiian Airline from beginning of the trip as they picked me as a subject for TSA to check me thoroughly in Tokyo then Honolulu, missed my flight as the result. Will definitely avoid Hawaiian Airlines at all costs
review from
-
9.0
Pros: The crew was very attentive to our needs. There were great in-flight entertainment options. The beverage options were great!
Cons: Aisles were really narrow so often times, you may be bumped by the beverage cart or other passengers.
review from
-
8.6
Pros: The staff and food service was great. The plane was clean and bright.
Cons: Having free entertainment - even new releases
review from
-
10.0
Pros: First class was especially luxurious. And the Mai Tais were the best of the whole vacation.
review from
-
9.0
Cons: New app for entertainment
review from
-
9.6
Pros: One crew member went above and beyond and took my lei to keep it cool so it wouldn't ruin through out the flight.
Cons: On our trip to Hawaii, our plane was delayed 3 times and ultimately canceled. We had to go with another airline to get to Hawaii the same day. On the way back, our trip was delayed again an hour.
review from
-
10.0
Pros: Short, quick but still excellently-served flight.
review from
-
9.0
Pros: Comfortable seats, friendly & attentive crew, complimentary meal and beverages.
Cons: Boarding took longer than it should have.
review from
-
8.6
Pros: Great seats
Cons: Worst airplane food EVER!
review from
-
10.0
Pros: Crew was super friendly.
review from
-
8.6
Pros: Crew service was great!
Cons: There is no free entertainment options.
review from
-
9.0
Pros: Great plane - new
Cons: I could always use more legroom
review from
-
10.0
Cons: Nothing
review from
-
9.2
Pros: That food was provided
Cons: Seat cushions could have been a little softer.
review from
-
10.0
Cons: Nothing
review from
-
9.2
Pros: Amazing!!!!
review from
-
10.0
Pros: Entire process was amazing!!!!!
Cons: Nothing!
review from
-
8.6
Pros: Flight included snacks and breakfast. Towards the end of the flight we were surprised by complimentary rum punch drink
review from
-
9.0
Pros: Amazing crew
Cons: Such a long flight hope the food
review from
-
10.0
Pros: It was easy and smooth
Cons: Nothing
review from
-
10.0
Pros: Seats comfy. Crew super nice. Food good. Great beverages. Just really wonderful.
Cons: Less salty snack option.
review from
-
10.0
Pros: Flight was the best ever
Cons: Screens on the seat
review from
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8.3
Cons: WiFi....an outlet....
review from
-
7.3
Cons: As expected
review from
-
7.3
Pros: Super professional staff. caring and sincere. Boarding was a breeze. Flight left on time and arrived early.
Cons: Glad to have complimentary meal. Would have liked a non-meat choice, was corned beef, no! The seats reclined too far. The seat in front of me was up in my knees. It blocked the reading light. Position of head rest was centered at my upper back, just reaching my neck - do I sound tall? I'm 5'8".
review from
-
6.6
Cons: Free entertainment for the long flight
review from
-
8.0
Pros: clean and friendly service
Cons: more padding for the seats
review from
-
7.2
Cons: Flight was ~1 hour late with little/ no explanation in boarding area.
review from
-
8.0
Cons: Food. Need more free games
review from
-
6.6
Cons: Movies in a 4 hour flight
review from
-
6.6
Pros: Flight was smooth
Cons: Gates were switched several times and we left late
review from
-
8.3
Cons: Seating a little tight.
review from
-
8.0
Grea airline
Pros: Good experience overall
Cons: Having to pay for in flight entertainment on domestic route and small seats
review from
-
8.3
Pros: Crew were great. Flight was smooth. Great week.
Cons: Vegetarian option.
review from
-
7.6
Pros: The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos.
Cons: A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out.
review from
-
7.6
Pros: Most everything was great - crew was super friendly, seats were comfortable, flight was nice and smooth.
Cons: Seemed odd to a lot of my friends (who were also on the flight) that there was no WiFi on the plane, and it was disappointing that there was literally zero free entertainment.
review from
-
6.6
Pros: Crew
Cons: Free movies and entertainment. Better food.
review from
-
7.6
Pros: Crew was friendly and helpful
Cons: The chairs were definitely and lacked cushion in Hawaii Airlines
review from
-
7.6
Pros: Crew was very good. Long flights get boring. But that’s not the airlines fault.
review from
-
8.3
Pros: The crew was on the money. Seats.
Cons: More leg space or rather space when people in front recline their seats. Less crying babies
review from
-
5.6
Pros: Crew was friendly and helpful , food was good
Cons: started the flight w a giant roach crawling out from my tray table. We were not able to kill it and it crawled away. Needless to say I spent the entire flight a bit grossed out and antsy thinking the bug would be back. TVs were broken majority of the flight. Had to be reset multiple times throughout
review from
-
5.3
Pros: The boarding process was very smooth and quick.
Cons: The attendants were not pleasant, especially one gentleman who was quite rude. For it to be a 10-hour flight, you should not have to pay for snacks and drinks. It was also very cold on the flight, uncomfortably so, for many passengers.
review from
-
6.0
Pros: Comfort plus in the front cabin is nice and quiet
Cons: Entertainment screen had problems.
review from
-
4.4
Cons: Flight was 2 hours delayed so missed lunch and wasted more than half a day in the airport instead of enjoying my vacation
review from
-
4.5
Cons: We were 1.5 hr delayed
review from
-
5.3
Pros: An entirely unexceptional airline that provides zero amenities for such a long flight.
Cons: Charge me $20 more a seat and provide a meal and in-flight entertainment.
review from
-
3.3
Cons: Delayed flight, terrible ride
review from
-
4.6
Cons: No vegetarian food available
review from
-
6.3
Pros: The crew.
Cons: Comfort on a plane is always not so great.
review from
-
4.3
Pros: The plane crew was excellent.
Cons: Honolulu boarding process confusing.
review from
-
4.0
Pros: Selected seat with extra leg room. Quite comfortable.
Cons: More check-in windows to accommodate the volume. Only eight windows to checking three different flights. Waiting tims in lins was over 1.5 hours. Incredibly bad service!
review from
-
6.0
Pros: Seat more comfortable than usual. The tablet holder and charging port was super useful.
Cons: Charge for entertainment was sort of insulting.
review from
-
3.6
Pros: Not very much....counter was ok...flight attendants ok....bathroom flooded....floor of seats wet and smeld horrible for more than 5 hrs
Cons: They could told us about it and i could tried too change seats...:(
review from
-
5.0
Pros: The crew was great .
Cons: We waited over an hour for our luggage at the baggage claim. If it was gonna take that long, a staff member should of had the courtesy to apologize for the delay and gave us an update .
review from
-
5.3
Cons: There was very little room so I couldn’t relax and sleep.
review from
-
4.6
Pros: Seat upgrade
Cons: Food
review from
-
5.6
Cons: Temp
review from
-
5.3
Cons: Make the movies free 7.99 is ridiculous Also no vegetarian meals is completely unacceptable!
review from
-
4.0
Pros: Hawaiian Airline staff attempted to accommodate a delayed flight by rescheduling but caused a 12 hour delay in the process. My flight actually left a little after schedule and they gave our seats away while we were standing at the gate trying to straighten out our connection flight. Poor execution
Cons: The whole experience
review from
Flight status
Hawaiian Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
648
Honolulu
HNL
Kapalua
JHM
664
Honolulu
HNL
Lanai City
LNY
672
Honolulu
HNL
Kaunakakai
MKK
649
Kapalua
JHM
Honolulu
HNL
635
Lanai City
LNY
Honolulu
HNL
603
Kaunakakai
MKK
Honolulu
HNL
451
Honolulu
HNL
Sydney
SYD
132
Honolulu
HNL
Hilo
ITO
128
Honolulu
HNL
Kailua-Kona
KOA
4
Honolulu
HNL
Los Angeles
LAX
70
Honolulu
HNL
Long Beach
LGB
163
Honolulu
HNL
Lihue
LIH
126
Honolulu
HNL
Kahului
OGG
22
Honolulu
HNL
Seattle
SEA
379
Hilo
ITO
Kahului
OGG
297
Kailua-Kona
KOA
Honolulu
HNL
169
Kailua-Kona
KOA
Lihue
LIH
189
Kailua-Kona
KOA
Kahului
OGG
3
Los Angeles
LAX
Honolulu
HNL
69
Long Beach
LGB
Honolulu
HNL
594
Lihue
LIH
Honolulu
HNL
150
Lihue
LIH
Kahului
OGG
125
Kahului
OGG
Honolulu
HNL
140
Kahului
OGG
Hilo
ITO
209
Kahului
OGG
Lihue
LIH
340
Lihue
LIH
Kailua-Kona
KOA
6
Honolulu
HNL
Las Vegas
LAS
271
Hilo
ITO
Honolulu
HNL
458
Tokyo
HND
Honolulu
HNL
457
Honolulu
HNL
Tokyo
HND
50
Honolulu
HNL
New York
JFK
449
Honolulu
HNL
Osaka
KIX
821
Honolulu
HNL
Tokyo
NRT
48
Honolulu
HNL
Oakland
OAK
26
Honolulu
HNL
Portland
PDX
36
Honolulu
HNL
Phoenix
PHX
16
Honolulu
HNL
San Diego
SAN
12
Honolulu
HNL
San Francisco
SFO
20
Honolulu
HNL
Sacramento
SMF
51
New York
JFK
Honolulu
HNL
450
Osaka
KIX
Honolulu
HNL
62
Kailua-Kona
KOA
Los Angeles
LAX
7
Las Vegas
LAS
Honolulu
HNL
61
Los Angeles
LAX
Kailua-Kona
KOA
63
Los Angeles
LAX
Lihue
LIH
33
Los Angeles
LAX
Kahului
OGG
64
Lihue
LIH
Los Angeles
LAX
68
Lihue
LIH
Oakland
OAK
822
Tokyo
NRT
Honolulu
HNL
47
Oakland
OAK
Honolulu
HNL
67
Oakland
OAK
Lihue
LIH
23
Oakland
OAK
Kahului
OGG
280
Kahului
OGG
Kailua-Kona
KOA
34
Kahului
OGG
Los Angeles
LAX
24
Kahului
OGG
Oakland
OAK
40
Kahului
OGG
Portland
PDX
38
Kahului
OGG
San Diego
SAN
30
Kahului
OGG
Seattle
SEA
42
Kahului
OGG
San Francisco
SFO
46
Kahului
OGG
San José
SJC
60
Kahului
OGG
Sacramento
SMF
25
Portland
PDX
Honolulu
HNL
39
Portland
PDX
Kahului
OGG
35
Phoenix
PHX
Honolulu
HNL
15
San Diego
SAN
Honolulu
HNL
37
San Diego
SAN
Kahului
OGG
21
Seattle
SEA
Honolulu
HNL
29
Seattle
SEA
Kahului
OGG
11
San Francisco
SFO
Honolulu
HNL
41
San Francisco
SFO
Kahului
OGG
45
San José
SJC
Kahului
OGG
19
Sacramento
SMF
Honolulu
HNL
59
Sacramento
SMF
Kahului
OGG
452
Sydney
SYD
Honolulu
HNL
44
Honolulu
HNL
San José
SJC
445
Honolulu
HNL
Auckland
AKL
90
Honolulu
HNL
Boston
BOS
460
Seoul
ICN
Honolulu
HNL
43
San José
SJC
Honolulu
HNL
446
Auckland
AKL
Honolulu
HNL
459
Honolulu
HNL
Seoul
ICN
441
Honolulu
HNL
Sapporo
CTS
444
Brisbane
BNE
Honolulu
HNL
442
Sapporo
CTS
Honolulu
HNL
852
Tokyo
HND
Kailua-Kona
KOA
443
Honolulu
HNL
Brisbane
BNE
851
Kailua-Kona
KOA
Tokyo
HND
465
Honolulu
HNL
Pago Pago
PPG
466
Pago Pago
PPG
Honolulu
HNL
Top flight routes
Top airports served by Hawaiian Airlines
- Honolulu Airport (HNL)
- Kahului Airport (OGG)
- Lihue Airport (LIH)
- Kona Intl Airport (KOA)
- Sapporo Chitose Airport (CTS)
- Hilo Intl Airport (ITO)
- Tokyo Haneda Airport (HND)
- Los Angeles Airport (LAX)
- Sendai Airport (SDJ)
- Aomori Airport (AOJ)
- Hanamaki Airport (HNA)
- Oakland Airport (OAK)
- Ozora Memanbetsu Airport (MMB)
- Nanki-Shirahama Airport (SHM)
- Las Vegas McCarran Airport (LAS)
Hawaiian Airlines contact information
- HA IATA code
- Call
- hawaiianair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.