Traveller reviews
Overall rating
8.2
Excellent
Based on 6,570 reviews
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.4
Food
7.8
Hawaiian Airlines information
| IATA code | HA |
|---|---|
| Routes | 112 |
| Top route | Kahului to Honolulu |
| Airports served | 40 |
| Top airport | Honolulu |
Hawaiian Airlines traveller reviews
Pros
"Great service very clean plane."
(in 106 reviews)
"There is enough leg room."
(in 47 reviews)
"Great flight crew, very nice."
(in 580 reviews)
Cons
"No vegetarian options, no entertainment options"
(in 73 reviews)
"no free tv or movies"
(in 30 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
flight attendants
extra comfort
free meal
crew was great
free movies
great service
great flight
food was good
free tv
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7.6
Pros: The entertainment would not work on my laptop
Cons: help for getting the entertainment to work
review from
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9.0
Pros: Always love the efficiency of Hawaiian Airlines' Haneda–based staff and crew!!!
review from
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8.0
Pros: It was comfortable and food was served, which is rare on airlines.
review from
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10.0
Pros: Crew kept you informed.
Cons: All went well
review from
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6.8
Cons: Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint.
review from
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10.0
Pros: The crew opening up two lanes for boarding.
Cons: We were 45 min. delayed. I got updates so no big deal, really.
review from
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8.4
Pros: The crew was friendly, the flight went smoothly overall.
Cons: I tried to request a vegan meal ahead of time but Hawaiian Airlines only offers special meal requests for international flights, which was very disappointing.
review from
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7.3
Cons: Overall good, maybe have better temp control, really nothing to complain about other than the standard cramped seats
review from
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6.0
Cons: Entertainment and seats
review from
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8.0
Pros: Crew was good, seats were decent.
review from
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7.0
Pros: Short flight.
Cons: Boarding process was slow.
review from
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10.0
The most on-time flight I've ever been on (Pt. 2)!
Pros: No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment.
review from
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10.0
The most on-time flight I've ever been on!
Pros: No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment.
review from
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7.0
Cons: I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive.
review from
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5.6
Cons: The seats and the flight entertainment.
review from
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6.0
Pros: Everything was so so ... overall a comfortable flight
Cons: Not much.. just your typical flight
review from
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9.6
Pros: Very smooth flying and timely takeoff and landing
Cons: WiFi had trouble. Had to be restarted. Not a huge problem.
review from
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8.4
Pros: The gate attendant switched me to an earlier flight. Made my night much better.
review from
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9.6
Pros: Hawaiian Air is very well run. Just a good experience compared to the other carriers... I wish Delta and United's fleets were as clean and efficient.
Cons: Well, we sat next to two babies. I think what Japan air is doing is right.
review from
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4.0
Pros: Crew was great
Cons: Leave on time
review from
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5.6
Cons: Getting out on time, coordinating with BOS international terminal staff
review from
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10.0
Pros: I always enjoy flying Hawaiian to Hawaii since the experience starts on the plane. And their kind service helps lots. The pilot was good also, with extremely smooth take off and landing and alerting to turbulence.
Cons: Very little to my thinking
review from
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10.0
Cons: Good
review from
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4.3
Pros: The convenience of the flight route was appreciated. Hawaiian has an excellent safety record which gave us peace of mind.
Cons: The first hour of the plane was extremely turbulent; and crew gave us no warning or update regarding the flight conditions. Flight crew were unwelcoming, and the food was of course not good.
review from
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10.0
Pros: Very comfortable and the crew was excellent.
Cons: The food could have been better.
review from
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6.0
Pros: The crew was nice and efficient.
Cons: Wasn't aware that that particular airplane did not have screens for viewing. Our charging cords and headphones were in checked luggage. It made it a long flight.
review from
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3.0
Pros: Early departure early arrival
Cons: Food options, more prompt service,
review from
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10.0
Pros: Great plane. Crew was very friendly
Cons: Really, everything was great.
review from
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5.3
Cons: If I had gotten the seats I picked.
review from
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8.3
Pros: PLane was clean, boarding went fast, meals and snacks were decent.
Cons: The sound system was turned up too loud. Did not appreciate being bombarded with advertising on the entertainment system, on the Loud speakers as cabin crew hawked the company credit card etc
review from
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8.8
Cons: The food could have been better, but I think Hawaiian Airlines is the only domestic carrier on domestic flights that offers a meal at no charge. So I can't really complain.
review from
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6.3
Pros: Crew fine. No in cabin movies and super late prompts to download ap.
Cons: More gluten free options rather than chips and meat sticks
review from
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10.0
Pros: Nice, friendly & informative
Cons: Honolulu cookies!
review from
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10.0
Cons: Colder water...
review from
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10.0
Cons: Honestly, this was my first time flying with Hawaiian Airlines and I was very impressed with the overall professionalism and how thorough the staff was in making sure everyone had their seatbelts on when necessary. They were also very kind and friendly.
review from
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9.0
Pros: The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future.
review from
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9.6
Pros: crew was amazing
Cons: earphone jack did not work on my husbands seat
review from
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2.0
Pros: flight was cancelled
Cons: almost missed my overseas connection
review from
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4.3
Pros: Crew was good.
Cons: Customer Affairs Office needs to understand their role or they should eliminate it as it reflects poorly on the company. In short, they suck.
review from
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2.0
Pros: Crew was good.
Cons: Customer Affairs Office's lack of communication and follow through was not even poor...it was non-existent! I guess bereavement requests doesn't mean much to them. The worst part is that they request you to jump through hoops and when you do, it is met with silence. They won't get my business.
review from
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7.6
Pros: Good crew
review from
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10.0
Pros: The landing was amazing. Wonderful pilot.
Cons: Everything was great.
review from
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10.0
Pros: The seat was great though I had to pay a lot to get the extra comfort. Not everyone is 5'5" and 30-40 yrs old and in perfect physical health
review from
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8.0
Pros: The food and the Crewmen
Cons: Entertaining/more options
review from
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10.0
Pros: Hawaii
review from
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9.3
Pros: I loved that they still have meal service, especially since the flight is soooooo long! The crew was very nice and attentive, and the seats were pretty comfortable.
Cons: However, the food was meh. Whatever the noodle mushroom thing was... The noodles were over-cooked but the meal itself was just barely warmed. The sandwich later on was great, though, so I guess it's hit or miss. We also couldn't hear the crew's announcements at all. The sound system needs an update.
review from
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9.3
Cons: Always amazing!!!!!!
review from
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9.3
Pros: Attentive cheerful staff.
review from
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6.0
Pros: Kind crew Left late but made up time in the air
Cons: Very crammed seats No entertainment even though I called and asked before the flight and was told there was
review from
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10.0
Pros: Was surprised to have frequent snacks, fresh water rounds to keep from being dehydrated, pleasant attitudes, enjoyable safety videos that had a sense of humor and kept you watching, great music during wait times, seats in coach that reclined quite comfortably, nice pillows and fleece blankets.
review from
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10.0
Pros: The food, seat comfort, entertainment system and departure on time with an early arrival. I had lost my family heirloom money clip in the seat. The crew sent the flight agent Justin back to meet me at the gate and he went in and looked twice finding it on the second trip in.
review from
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10.0
Pros: Super
Cons: None, everything was awsom
review from
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10.0
Pros: The staff was was friendly and helpful. The flight smooth. Everything was good.
review from
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9.2
Pros: Friendly crew. Very clean cabin
Cons: Wifi wasn’t working
review from
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8.0
Cons: Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information.
review from
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10.0
Pros: Crew Food Seats
Cons: More fruits & Hawaiian chocolates
review from
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9.0
Cons: Left late
review from
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9.6
Pros: The crew was great, we were fed a lot, and even given a hot towel! Really loved Hawaiian Airlines service!
review from
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4.4
Cons: Maintenance delay of two hours.
review from
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10.0
Pros: A great short flight and it was amazing to be in west maui so quickly as opposed to flying into the main airport.
review from
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9.0
Pros: Always love the efficiency of Hawaiian Airlines' Haneda–based staff and crew!!!
review from
-
10.0
Pros: Crew kept you informed.
Cons: All went well
review from
-
10.0
Pros: The crew opening up two lanes for boarding.
Cons: We were 45 min. delayed. I got updates so no big deal, really.
review from
-
10.0
The most on-time flight I've ever been on (Pt. 2)!
Pros: No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment.
review from
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10.0
The most on-time flight I've ever been on!
Pros: No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment.
review from
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9.6
Pros: Very smooth flying and timely takeoff and landing
Cons: WiFi had trouble. Had to be restarted. Not a huge problem.
review from
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9.6
Pros: Hawaiian Air is very well run. Just a good experience compared to the other carriers... I wish Delta and United's fleets were as clean and efficient.
Cons: Well, we sat next to two babies. I think what Japan air is doing is right.
review from
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10.0
Pros: I always enjoy flying Hawaiian to Hawaii since the experience starts on the plane. And their kind service helps lots. The pilot was good also, with extremely smooth take off and landing and alerting to turbulence.
Cons: Very little to my thinking
review from
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10.0
Cons: Good
review from
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10.0
Pros: Very comfortable and the crew was excellent.
Cons: The food could have been better.
review from
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10.0
Pros: Great plane. Crew was very friendly
Cons: Really, everything was great.
review from
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8.8
Cons: The food could have been better, but I think Hawaiian Airlines is the only domestic carrier on domestic flights that offers a meal at no charge. So I can't really complain.
review from
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10.0
Pros: Nice, friendly & informative
Cons: Honolulu cookies!
review from
-
10.0
Cons: Colder water...
review from
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10.0
Cons: Honestly, this was my first time flying with Hawaiian Airlines and I was very impressed with the overall professionalism and how thorough the staff was in making sure everyone had their seatbelts on when necessary. They were also very kind and friendly.
review from
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9.0
Pros: The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future.
review from
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9.6
Pros: crew was amazing
Cons: earphone jack did not work on my husbands seat
review from
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10.0
Pros: The landing was amazing. Wonderful pilot.
Cons: Everything was great.
review from
-
10.0
Pros: The seat was great though I had to pay a lot to get the extra comfort. Not everyone is 5'5" and 30-40 yrs old and in perfect physical health
review from
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10.0
Pros: Hawaii
review from
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9.3
Pros: I loved that they still have meal service, especially since the flight is soooooo long! The crew was very nice and attentive, and the seats were pretty comfortable.
Cons: However, the food was meh. Whatever the noodle mushroom thing was... The noodles were over-cooked but the meal itself was just barely warmed. The sandwich later on was great, though, so I guess it's hit or miss. We also couldn't hear the crew's announcements at all. The sound system needs an update.
review from
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9.3
Cons: Always amazing!!!!!!
review from
-
9.3
Pros: Attentive cheerful staff.
review from
-
10.0
Pros: Was surprised to have frequent snacks, fresh water rounds to keep from being dehydrated, pleasant attitudes, enjoyable safety videos that had a sense of humor and kept you watching, great music during wait times, seats in coach that reclined quite comfortably, nice pillows and fleece blankets.
review from
-
10.0
Pros: The food, seat comfort, entertainment system and departure on time with an early arrival. I had lost my family heirloom money clip in the seat. The crew sent the flight agent Justin back to meet me at the gate and he went in and looked twice finding it on the second trip in.
review from
-
10.0
Pros: Super
Cons: None, everything was awsom
review from
-
10.0
Pros: The staff was was friendly and helpful. The flight smooth. Everything was good.
review from
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9.2
Pros: Friendly crew. Very clean cabin
Cons: Wifi wasn’t working
review from
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10.0
Pros: Crew Food Seats
Cons: More fruits & Hawaiian chocolates
review from
-
9.0
Cons: Left late
review from
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9.6
Pros: The crew was great, we were fed a lot, and even given a hot towel! Really loved Hawaiian Airlines service!
review from
-
10.0
Pros: A great short flight and it was amazing to be in west maui so quickly as opposed to flying into the main airport.
review from
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7.6
Pros: The entertainment would not work on my laptop
Cons: help for getting the entertainment to work
review from
-
8.0
Pros: It was comfortable and food was served, which is rare on airlines.
review from
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6.8
Cons: Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint.
review from
-
8.4
Pros: The crew was friendly, the flight went smoothly overall.
Cons: I tried to request a vegan meal ahead of time but Hawaiian Airlines only offers special meal requests for international flights, which was very disappointing.
review from
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7.3
Cons: Overall good, maybe have better temp control, really nothing to complain about other than the standard cramped seats
review from
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8.0
Pros: Crew was good, seats were decent.
review from
-
7.0
Pros: Short flight.
Cons: Boarding process was slow.
review from
-
7.0
Cons: I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive.
review from
-
8.4
Pros: The gate attendant switched me to an earlier flight. Made my night much better.
review from
-
8.3
Pros: PLane was clean, boarding went fast, meals and snacks were decent.
Cons: The sound system was turned up too loud. Did not appreciate being bombarded with advertising on the entertainment system, on the Loud speakers as cabin crew hawked the company credit card etc
review from
-
7.6
Pros: Good crew
review from
-
8.0
Pros: The food and the Crewmen
Cons: Entertaining/more options
review from
-
8.0
Cons: Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information.
review from
-
6.0
Cons: Entertainment and seats
review from
-
5.6
Cons: The seats and the flight entertainment.
review from
-
6.0
Pros: Everything was so so ... overall a comfortable flight
Cons: Not much.. just your typical flight
review from
-
4.0
Pros: Crew was great
Cons: Leave on time
review from
-
5.6
Cons: Getting out on time, coordinating with BOS international terminal staff
review from
-
4.3
Pros: The convenience of the flight route was appreciated. Hawaiian has an excellent safety record which gave us peace of mind.
Cons: The first hour of the plane was extremely turbulent; and crew gave us no warning or update regarding the flight conditions. Flight crew were unwelcoming, and the food was of course not good.
review from
-
6.0
Pros: The crew was nice and efficient.
Cons: Wasn't aware that that particular airplane did not have screens for viewing. Our charging cords and headphones were in checked luggage. It made it a long flight.
review from
-
3.0
Pros: Early departure early arrival
Cons: Food options, more prompt service,
review from
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5.3
Cons: If I had gotten the seats I picked.
review from
-
6.3
Pros: Crew fine. No in cabin movies and super late prompts to download ap.
Cons: More gluten free options rather than chips and meat sticks
review from
-
2.0
Pros: flight was cancelled
Cons: almost missed my overseas connection
review from
-
4.3
Pros: Crew was good.
Cons: Customer Affairs Office needs to understand their role or they should eliminate it as it reflects poorly on the company. In short, they suck.
review from
-
2.0
Pros: Crew was good.
Cons: Customer Affairs Office's lack of communication and follow through was not even poor...it was non-existent! I guess bereavement requests doesn't mean much to them. The worst part is that they request you to jump through hoops and when you do, it is met with silence. They won't get my business.
review from
-
6.0
Pros: Kind crew Left late but made up time in the air
Cons: Very crammed seats No entertainment even though I called and asked before the flight and was told there was
review from
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4.4
Cons: Maintenance delay of two hours.
review from
Flight status
Hawaiian Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
648
Honolulu
HNL
Kapalua
JHM
664
Honolulu
HNL
Lanai City
LNY
672
Honolulu
HNL
Kaunakakai
MKK
639
Kapalua
JHM
Honolulu
HNL
625
Lanai City
LNY
Honolulu
HNL
673
Kaunakakai
MKK
Honolulu
HNL
452
Sydney
SYD
Honolulu
HNL
458
Tokyo
HND
Honolulu
HNL
152
Honolulu
HNL
Hilo
ITO
449
Honolulu
HNL
Osaka
KIX
128
Honolulu
HNL
Kailua-Kona
KOA
18
Honolulu
HNL
Las Vegas
LAS
10
Honolulu
HNL
Los Angeles
LAX
70
Honolulu
HNL
Long Beach
LGB
153
Honolulu
HNL
Lihue
LIH
48
Honolulu
HNL
Oakland
OAK
126
Honolulu
HNL
Kahului
OGG
26
Honolulu
HNL
Portland
PDX
36
Honolulu
HNL
Phoenix
PHX
16
Honolulu
HNL
San Diego
SAN
22
Honolulu
HNL
Seattle
SEA
12
Honolulu
HNL
San Francisco
SFO
44
Honolulu
HNL
San José
SJC
451
Honolulu
HNL
Sydney
SYD
519
Hilo
ITO
Kahului
OGG
51
New York
JFK
Honolulu
HNL
347
Kailua-Kona
KOA
Honolulu
HNL
62
Kailua-Kona
KOA
Los Angeles
LAX
129
Kailua-Kona
KOA
Lihue
LIH
239
Kailua-Kona
KOA
Kahului
OGG
17
Las Vegas
LAS
Honolulu
HNL
1
Los Angeles
LAX
Honolulu
HNL
61
Los Angeles
LAX
Kailua-Kona
KOA
63
Los Angeles
LAX
Lihue
LIH
33
Los Angeles
LAX
Kahului
OGG
69
Long Beach
LGB
Honolulu
HNL
320
Lihue
LIH
Kailua-Kona
KOA
64
Lihue
LIH
Los Angeles
LAX
68
Lihue
LIH
Oakland
OAK
240
Lihue
LIH
Kahului
OGG
47
Oakland
OAK
Honolulu
HNL
67
Oakland
OAK
Lihue
LIH
23
Oakland
OAK
Kahului
OGG
265
Kahului
OGG
Honolulu
HNL
310
Kahului
OGG
Hilo
ITO
130
Kahului
OGG
Kailua-Kona
KOA
34
Kahului
OGG
Los Angeles
LAX
149
Kahului
OGG
Lihue
LIH
24
Kahului
OGG
Oakland
OAK
40
Kahului
OGG
Portland
PDX
38
Kahului
OGG
San Diego
SAN
30
Kahului
OGG
Seattle
SEA
42
Kahului
OGG
San Francisco
SFO
46
Kahului
OGG
San José
SJC
60
Kahului
OGG
Sacramento
SMF
25
Portland
PDX
Honolulu
HNL
39
Portland
PDX
Kahului
OGG
35
Phoenix
PHX
Honolulu
HNL
15
San Diego
SAN
Honolulu
HNL
37
San Diego
SAN
Kahului
OGG
21
Seattle
SEA
Honolulu
HNL
29
Seattle
SEA
Kahului
OGG
41
San Francisco
SFO
Kahului
OGG
43
San José
SJC
Honolulu
HNL
45
San José
SJC
Kahului
OGG
59
Sacramento
SMF
Kahului
OGG
466
Pago Pago
PPG
Honolulu
HNL
50
Honolulu
HNL
New York
JFK
291
Hilo
ITO
Honolulu
HNL
554
Lihue
LIH
Honolulu
HNL
19
Sacramento
SMF
Honolulu
HNL
459
Honolulu
HNL
Seoul
ICN
460
Seoul
ICN
Honolulu
HNL
90
Honolulu
HNL
Boston
BOS
20
Honolulu
HNL
Sacramento
SMF
450
Osaka
KIX
Honolulu
HNL
822
Tokyo
NRT
Honolulu
HNL
89
Boston
BOS
Honolulu
HNL
855
Honolulu
HNL
Tokyo
HND
821
Honolulu
HNL
Tokyo
NRT
444
Brisbane
BNE
Honolulu
HNL
445
Honolulu
HNL
Auckland
AKL
441
Honolulu
HNL
Sapporo
CTS
446
Auckland
AKL
Honolulu
HNL
442
Sapporo
CTS
Honolulu
HNL
852
Tokyo
HND
Kailua-Kona
KOA
443
Honolulu
HNL
Brisbane
BNE
851
Kailua-Kona
KOA
Tokyo
HND
481
Honolulu
HNL
Papeete
PPT
482
Papeete
PPT
Honolulu
HNL
465
Honolulu
HNL
Pago Pago
PPG
11
San Francisco
SFO
Honolulu
HNL
Top flight routes
Top airports served by Hawaiian Airlines
- Honolulu Airport (HNL)
- Kahului Airport (OGG)
- Lihue Airport (LIH)
- Kona Intl Airport (KOA)
- Hilo Intl Airport (ITO)
- Sapporo Chitose Airport (CTS)
- Los Angeles Airport (LAX)
- Tokyo Haneda Airport (HND)
- Las Vegas McCarran Airport (LAS)
- Oakland Airport (OAK)
- San Francisco Airport (SFO)
- Sendai Airport (SDJ)
- Seattle/Tacoma Intl Airport (SEA)
- San Jose Airport (SJC)
- Portland Airport (PDX)
Hawaiian Airlines contact information
- HA IATA code
- (09) 977-2227 Call
- hawaiianair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
