Guest reviews
Overall rating
8.5
Excellent
Based on 12,848 reviews
Cleanliness
5.9
Comfort
5.3
Pickup/dropoff
4.7
Value for money
4.6
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
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customer service
car was clean
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great customer
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car was great
great car
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drop the car
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8.8
Pros: Car was goos. Friendly staff.
Cons: Lots of hidden fees! Price advertised on kayak was nowhere near actual price
review from
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10.0
Eldan is wonderful
Pros: Elena rentacar, who manages enterprise reservations at TLV, is wonderful. They send a detailed price breakdown in advance, returns are super efficient and staff are friendly.
Cons: Sometimes there is a lengthy wait to pick up the car as generally only one person staffs the booth, which manages several re tap companies.
review from
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3.2
Cons: I had reserved an SUV, they gave me a much smaller car.
review from
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10.0
Pros: Nice car nice service
review from
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2.0
Never again
Cons: Dirty, no customer support. Said there was an extra fee when I got to the desk. Paid about 3 or 4 times more than what I reserved online because of some BS forced insurance requirement.
review from
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8.0
Pros: drop off was great. took no time and shuttle was there.
Cons: change of price at rental counter and "additional" insurance
review from
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2.0
Very disappointed
Pros: that I gave it back already
Cons: That the guy didn’t want to give me the size I was supposed to get! He gave me the smallest car possible and offered me for more money the car size I was supposed get for my reservation.
review from
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2.0
Online Reservation did NOT work
Cons: I made a reservation for a car that was supposed to end there and was supposed to cost 143.00 I ended up paying 432.00 because of fees not included but that did apply.
review from
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6.4
okayish
Pros: Very nice shuttle from dropoff to the airport. Nice car.
Cons: The agent was very pushy to sell extra insurance by scaring us that they can charge us up to the full cost of the car in case something goes wrong. The full cost of the rent was 3.5 times higher than the price shown on Kayak. The car had cigarette smell.
review from
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4.0
I ended up charged twice the original amount
Pros: The lady at the front desk tried explaining the need for the increased amount. Tried...
Cons: At the pickup desk I found out that instead of $329 it'll cost me $752. Why? hidden charges. Two type of un-mentioned insurances and another airport fee. The car was beat up and scratched with no mentioning of any damage on the pickup report. Good thing I pointed them out. The driver's seat was burnt with cigarettes.
review from
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3.2
Ignorant and rude staff
Pros: The car was clean and worked well. The car return was quick.
Cons: The person who served us was new to his job and was clueless. He made numerous mistakes, which took forever to converge. Moreover, when we asked to talk to his supervisor, the supervisor was rude, nasty, and suggested that we leave without renting the car. In our 40+ years of renting cars we have never experienced this kind of behavior. Adding to this incompetence and rudeness, they both charged our credit card way more than is normally done, namely more than $5,000, in case we’ll have damage to the car. We will never rent with this company and we’ll tell all our family, friends and colleagues about our terrible experience with this car rental company.
review from
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3.2
Very poor car and service
Cons: To whom it may concern, I recently rented a car from your car rental in Tel Aviv Ben Gurion airport location on the 10/09 for a month and I have to say it was the WORST experience ever as the car we received was of such poor quality that we had to change the vehicle 3 TIMES over the month stay as it had such mechanical issues with it. I would really not recommend your car rental service to anyone and we didn't even receive a discount on our rental for the inconvenience this caused on our trip. I expect to hear from one of your customer service officers concerning this.
review from
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8.8
Pros: Car was goos. Friendly staff.
Cons: Lots of hidden fees! Price advertised on kayak was nowhere near actual price
review from
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10.0
Eldan is wonderful
Pros: Elena rentacar, who manages enterprise reservations at TLV, is wonderful. They send a detailed price breakdown in advance, returns are super efficient and staff are friendly.
Cons: Sometimes there is a lengthy wait to pick up the car as generally only one person staffs the booth, which manages several re tap companies.
review from
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10.0
Pros: Nice car nice service
review from
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3.2
Cons: I had reserved an SUV, they gave me a much smaller car.
review from
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2.0
Never again
Cons: Dirty, no customer support. Said there was an extra fee when I got to the desk. Paid about 3 or 4 times more than what I reserved online because of some BS forced insurance requirement.
review from
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2.0
Very disappointed
Pros: that I gave it back already
Cons: That the guy didn’t want to give me the size I was supposed to get! He gave me the smallest car possible and offered me for more money the car size I was supposed get for my reservation.
review from
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2.0
Online Reservation did NOT work
Cons: I made a reservation for a car that was supposed to end there and was supposed to cost 143.00 I ended up paying 432.00 because of fees not included but that did apply.
review from
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6.4
okayish
Pros: Very nice shuttle from dropoff to the airport. Nice car.
Cons: The agent was very pushy to sell extra insurance by scaring us that they can charge us up to the full cost of the car in case something goes wrong. The full cost of the rent was 3.5 times higher than the price shown on Kayak. The car had cigarette smell.
review from
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4.0
I ended up charged twice the original amount
Pros: The lady at the front desk tried explaining the need for the increased amount. Tried...
Cons: At the pickup desk I found out that instead of $329 it'll cost me $752. Why? hidden charges. Two type of un-mentioned insurances and another airport fee. The car was beat up and scratched with no mentioning of any damage on the pickup report. Good thing I pointed them out. The driver's seat was burnt with cigarettes.
review from
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3.2
Ignorant and rude staff
Pros: The car was clean and worked well. The car return was quick.
Cons: The person who served us was new to his job and was clueless. He made numerous mistakes, which took forever to converge. Moreover, when we asked to talk to his supervisor, the supervisor was rude, nasty, and suggested that we leave without renting the car. In our 40+ years of renting cars we have never experienced this kind of behavior. Adding to this incompetence and rudeness, they both charged our credit card way more than is normally done, namely more than $5,000, in case we’ll have damage to the car. We will never rent with this company and we’ll tell all our family, friends and colleagues about our terrible experience with this car rental company.
review from
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3.2
Very poor car and service
Cons: To whom it may concern, I recently rented a car from your car rental in Tel Aviv Ben Gurion airport location on the 10/09 for a month and I have to say it was the WORST experience ever as the car we received was of such poor quality that we had to change the vehicle 3 TIMES over the month stay as it had such mechanical issues with it. I would really not recommend your car rental service to anyone and we didn't even receive a discount on our rental for the inconvenience this caused on our trip. I expect to hear from one of your customer service officers concerning this.
review from
Other suppliers in Tel Aviv scored
Where can I find Enterprise hire cars in Tel Aviv?
Tel Aviv Ben Gurion Airport, Enterprise car rentals
Address
Tel Aviv Ben Gurion AirportPhone
+972 3977 3400Top tips for hiring a car from Enterprise in Tel Aviv
- Compact car hires from Enterprise in Tel Aviv are around 42% cheaper than other car types, on average
FAQs about hiring a car from Enterprise in Tel Aviv
What is the most popular car hire from Enterprise in Tel Aviv?
Compact (Class Compact SUV or similar) is the most frequently booked car hire type from Enterprise in Tel Aviv.
How many car hire locations does Enterprise have in Tel Aviv?
Enterprise has 2 car hire locations in Tel Aviv. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Ben Gurion Intl Airport (TLV)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Ben Gurion Intl Airport (TLV)?
Yes