Guest reviews
Overall rating
8.5
Excellent
Based on 12,994 reviews
Cleanliness
8.3
Comfort
8.4
Pick-up/Drop-off
8.0
Value for money
8.0
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
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picked up the car
drop the car
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8.0
Pros: Drop off was easy. Staff was incredibly friendly and apologetic for the delays.
Cons: Had to wait over 1 hour for the car pickup, even though it was reserved well in advance. I felt like I was being lied to about status of "15 minutes" over and over again- always some new excuse. Then when I finally got the van, they couldn't read it in the system and pulled up another similar van. If they had 2, why was I waiting 1.5 hours for one to be returned to that location?
review from
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10.0
Pros: Awesome service from Ms Chelsea T and the crew.
review from
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9.2
Pros: Convenience
Cons: Some of your regulations as enforced by McAllen office are prohibitive and have caused you to lose rentals by me for one. For example debit cards and your need for credit cards. I personally detest credit cards and for a company to make it impossible to rent without one is discriminatory.
review from
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10.0
Pros: Yes
Cons: Very good
review from
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8.8
Pros: The car was very clean.
Cons: Instead of trying to push getting insurance coverage through Enterprise, the attendant could've explained the car - how to open the gas tank, where the light button was, how to operate the combination lock, etc. There was no information given about the car.
review from
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5.6
Cons: The initial car they tried to provide me had horrible stains all over the seats, take those types of cars out of inventory and do notvtry to provide them to customers who pay plenty of hard earned money for.
review from
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5.2
Pros: Staff was friendly and the car we eventually got was clean.
Cons: We had a reservation, but they didn’t have a car for us. They only had more expensive options and wanted us to pay more to upgrade. We had to wait an hour for a car before they finally took us over to another location to get a car. They said they’d take us to the airport upon return but couldn’t.
review from
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9.6
Pros: Gabe was very nice and the pick up process along with drop off was quick. Nice car with good gas mileage.
Cons: Car had pet hair in the back but Gabe compensated me for that. Also wish the payment options were more clear prior to pick up( debit vs credit payments). Overall it was great
review from
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2.0
Pros: I wasn't able to rent from them because they called me shortly before my pickup time and informed me that they didn't have an SUV (that I requested) available.
Cons: Having the car you reserved.
review from
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8.4
Cost basis
Pros: I liked most of the experience which Enterprise has built its reputation. They were helpful and made the process flawless.
Cons: I felt that the company did not reduce the transport cost for a vehicle that they wanted in McAllen. I have been a loyal customer in both the US, Canada and the UK however I found This experience I found as if I was paying to deliver a vehicle for the company with no reduction for being a loyal customer.
review from
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2.0
Bait and switch
Pros: Nothing about this location. I did wind up at another Enterprise finding what I wanted the next day. This reservation was made at least 6 weeks in advance and they tried to pass off smaller SUV in the place of car rented.
Cons: We didn’t rent what they offered. We reserved luxury full size SUV (suburban) and what they attempted to give us was a disgusting, filthy Nissan Armada, not the same class as our rental. When I brought it to their attention, they then lied that they had attempted to call us “4 or 5 times” to let us know that would not be able to accommodate us. If they had greeted us with that information, I would not have been so upset about their dishonesty. They also told us that was why we should rent directly from them instead of using third party so you should know how they are representing you. We went to another enterprise location the next day and rented what we wanted.
review from
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10.0
Pros: Everything was so easy and smooth and very friendly service thanks Enterprise !
Cons: No complaints!
review from
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10.0
Pros: Awesome service from Ms Chelsea T and the crew.
review from
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9.2
Pros: Convenience
Cons: Some of your regulations as enforced by McAllen office are prohibitive and have caused you to lose rentals by me for one. For example debit cards and your need for credit cards. I personally detest credit cards and for a company to make it impossible to rent without one is discriminatory.
review from
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10.0
Pros: Yes
Cons: Very good
review from
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8.8
Pros: The car was very clean.
Cons: Instead of trying to push getting insurance coverage through Enterprise, the attendant could've explained the car - how to open the gas tank, where the light button was, how to operate the combination lock, etc. There was no information given about the car.
review from
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9.6
Pros: Gabe was very nice and the pick up process along with drop off was quick. Nice car with good gas mileage.
Cons: Car had pet hair in the back but Gabe compensated me for that. Also wish the payment options were more clear prior to pick up( debit vs credit payments). Overall it was great
review from
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10.0
Pros: Everything was so easy and smooth and very friendly service thanks Enterprise !
Cons: No complaints!
review from
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8.0
Pros: Drop off was easy. Staff was incredibly friendly and apologetic for the delays.
Cons: Had to wait over 1 hour for the car pickup, even though it was reserved well in advance. I felt like I was being lied to about status of "15 minutes" over and over again- always some new excuse. Then when I finally got the van, they couldn't read it in the system and pulled up another similar van. If they had 2, why was I waiting 1.5 hours for one to be returned to that location?
review from
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8.4
Cost basis
Pros: I liked most of the experience which Enterprise has built its reputation. They were helpful and made the process flawless.
Cons: I felt that the company did not reduce the transport cost for a vehicle that they wanted in McAllen. I have been a loyal customer in both the US, Canada and the UK however I found This experience I found as if I was paying to deliver a vehicle for the company with no reduction for being a loyal customer.
review from
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5.6
Cons: The initial car they tried to provide me had horrible stains all over the seats, take those types of cars out of inventory and do notvtry to provide them to customers who pay plenty of hard earned money for.
review from
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5.2
Pros: Staff was friendly and the car we eventually got was clean.
Cons: We had a reservation, but they didn’t have a car for us. They only had more expensive options and wanted us to pay more to upgrade. We had to wait an hour for a car before they finally took us over to another location to get a car. They said they’d take us to the airport upon return but couldn’t.
review from
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2.0
Pros: I wasn't able to rent from them because they called me shortly before my pickup time and informed me that they didn't have an SUV (that I requested) available.
Cons: Having the car you reserved.
review from
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2.0
Bait and switch
Pros: Nothing about this location. I did wind up at another Enterprise finding what I wanted the next day. This reservation was made at least 6 weeks in advance and they tried to pass off smaller SUV in the place of car rented.
Cons: We didn’t rent what they offered. We reserved luxury full size SUV (suburban) and what they attempted to give us was a disgusting, filthy Nissan Armada, not the same class as our rental. When I brought it to their attention, they then lied that they had attempted to call us “4 or 5 times” to let us know that would not be able to accommodate us. If they had greeted us with that information, I would not have been so upset about their dishonesty. They also told us that was why we should rent directly from them instead of using third party so you should know how they are representing you. We went to another enterprise location the next day and rented what we wanted.
review from
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Where can I find Enterprise hire cars in San Antonio?
10718 Potranco Rd, Enterprise car rentals
Address
10718 Potranco RdPhone
+1 210 681 2567FAQs about hiring a car from Enterprise in San Antonio
How many car hire locations does Enterprise have in San Antonio?
Enterprise has 30 car hire locations in San Antonio. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: San Antonio Airport (SAT)?
Yes
Does Enterprise offer shuttle or airport pick-up services from San Antonio Airport (SAT)?
Yes
