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2.0
Charged $400 dollars more than the initial price.Reviewed 20 Nov 2022
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6.0
Car was great but totally missed that my pickup and dropoff locations were not at airports. That information needs to be much clearer!Reviewed 15 Nov 2022
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8.0
CheaperReviewed 8 Nov 2022
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8.0
The entire process was great except for the initial pick up. Took way too long, que of about 10 people and the line moved painfully slowly. Perhaps I am spoiled, but I'm a 10 year member of Hertz Gold and I'm used to getting my vehicle within seconds. This was a chance to get me to switch loyalties, but losing almost an hour just to the "get the vehicle" process put a quash on that idea.Reviewed 23 Oct 2022
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4.0
The pickup was okay except that they did not explain about some of the features on the auto, and they did not offer to set the Sirius radio. The car was clean. The only real problem was that there was very little acceleration while trying to merge onto the freeway, However, the drop off at the agency on south I37 at Military Road in San Antonio was very disappointing. The office is located in a busy shopping mall, and when I arrived, there was no parking anywhere near the office and no signage indicating where to park the return vehicles. Therefore, I parked in a parking space as close as I could to the front door since I use a cane and it is difficult for me to walk on some pavement areas. The manager informed me that I could not leave the car parked where it was, and that I had to move it to the back of the building. When I asked if his fellow employee could move it for me, I was informed that they could/would not. This was a real example of poor customer service. There should at least be some type of sign indicating where to park the return vehicles, and a little effort of their part to move my vehicle would have been appreciated. He showed no consideration for my slight disability, only a "so what" kind of attitude.Reviewed 16 Oct 2022
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10.0
Quick and easy check-out process. Was out on the road before I knew it.Reviewed 26 Sep 2022
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10.0
NothingReviewed 22 Jul 2022
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6.0
The counter people were extremely slow. When people get to the airport they want to get on their way to get to appointments or to visit family or whatever they have planned. I waited an hour to get my car. Meanwhile I look at other lines of car rental places and they served 2 to 3 times more people in the same amount of time. In the world of getting things fast this company failed miserably.Reviewed 20 Jul 2022
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2.0
Multiple hours of waiting in lines until I finally walked away and demanded to cancel. No excuse for the terrible service. Stay away!!Reviewed 8 Jun 2022
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6.0
Good space for 5 people. The gas mileage was good. The lane departure warning and blind spot warning systems were very helpful. It would be great if the car has a GPS on screen. I used my phone but it was not convenient.Reviewed 4 Jun 2022
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10.0
Customer service reps were all very nice and explained everything properly. Since office was closed on Memorial Day, I had to pay for an extra day, but everything else was cool.Reviewed 1 Jun 2022
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10.0
This was my first time using Avis and it was the best rental car experience I’ve ever had. Highly recommend the location I used in San Antonio. It was a short walk from my River Walk hotel (near the Alamo) and the staff were great!Reviewed 18 May 2022
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