Guest reviews
Overall rating
7.6
Good
Based on 2,337 reviews
Cleanliness
7.4
Comfort
7.6
Pick-up/Drop-off
7.2
Value for money
7.2
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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4.0
Cons: Would have been better If I got the class of car (Premium) that I reserved. I reserved a Premium class which I had written confirmation of and they told me I only had Full size reservation. Bait and switch...
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2.0
Pros: Nothing
Cons: When you commit you deliver.
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2.0
Cons: Would’ve been great if they didn’t purposely change the price on me when I got there. In addition I wasn’t allowed to pick up the car for another 12 hours, which I never did. I went with another rental car company. Thanks Kayak. Never using you again
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10.0
Pros: Very good.
Cons: Nothing
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10.0
Pros: The staff were professional and friendly. Hey made my car pickup and drop off a pleasant experience.
Cons: None.
review from
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8.8
Pros: Easy quick check in/out. Friendly staff
review from
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2.0
Cons: Say you need a major CREDIT CARD in order to be able to rent a vehicle would be nice.
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2.0
Pros: They couldnt solve a system problem
Cons: To be more prepare and fix their card system
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2.0
Pros: Nothing no help to possibly fix my situation
Cons: Could’ve done something besides turn me away from a booked car rental because I only had a prepaid American Express. Everything went great online but got denied at pickup after a 35 dollar Uber ride to Avis. Then 120 round trip Uber to visit my daughters. The rental was suppose to cost 50 bucks
review from
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6.0
Cons: Line too get car way too long. Other rental car companies desks were managed better.
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2.0
Pros: Nothing.
Cons: The counter was extremely slow, and unprofessional.
review from
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9.6
Excellent experience
Pros: The check in was terrific, they didn’t have our car class ready, so they gave us an upgrade to a small SUV, no charge. Both of the employees at the pickup were awesome, very friendly, talkative, and helpful. The return was simple at the airport, very quick, and again the agent was efficient. There is definitely an emphasis on customer service and is working—we will definitely seek out Avis for our next rental!
Cons: Nothing.
review from
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10.0
Pros: Very good.
Cons: Nothing
review from
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10.0
Pros: The staff were professional and friendly. Hey made my car pickup and drop off a pleasant experience.
Cons: None.
review from
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8.8
Pros: Easy quick check in/out. Friendly staff
review from
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9.6
Excellent experience
Pros: The check in was terrific, they didn’t have our car class ready, so they gave us an upgrade to a small SUV, no charge. Both of the employees at the pickup were awesome, very friendly, talkative, and helpful. The return was simple at the airport, very quick, and again the agent was efficient. There is definitely an emphasis on customer service and is working—we will definitely seek out Avis for our next rental!
Cons: Nothing.
review from
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4.0
Cons: Would have been better If I got the class of car (Premium) that I reserved. I reserved a Premium class which I had written confirmation of and they told me I only had Full size reservation. Bait and switch...
review from
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2.0
Pros: Nothing
Cons: When you commit you deliver.
review from
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2.0
Cons: Would’ve been great if they didn’t purposely change the price on me when I got there. In addition I wasn’t allowed to pick up the car for another 12 hours, which I never did. I went with another rental car company. Thanks Kayak. Never using you again
review from
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2.0
Cons: Say you need a major CREDIT CARD in order to be able to rent a vehicle would be nice.
review from
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2.0
Pros: They couldnt solve a system problem
Cons: To be more prepare and fix their card system
review from
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2.0
Pros: Nothing no help to possibly fix my situation
Cons: Could’ve done something besides turn me away from a booked car rental because I only had a prepaid American Express. Everything went great online but got denied at pickup after a 35 dollar Uber ride to Avis. Then 120 round trip Uber to visit my daughters. The rental was suppose to cost 50 bucks
review from
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6.0
Cons: Line too get car way too long. Other rental car companies desks were managed better.
review from
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2.0
Pros: Nothing.
Cons: The counter was extremely slow, and unprofessional.
review from
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Where can I find Avis hire cars in San Antonio?
9559 Airport Blvd, Avis car rentals
Address
9559 Airport BlvdPhone
+1 210 822 1134FAQs about hiring a car from Avis in San Antonio
How many car hire locations does Avis have in San Antonio?
Avis has 9 car hire locations in San Antonio. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: San Antonio Airport (SAT)?
Yes
Does Avis offer shuttle or airport pick-up services from San Antonio Airport (SAT)?
Yes
