Guest reviews
Overall rating
7.6
Good
Based on 100 reviews
Cleanliness
7.8
Comfort
8.0
Pick-up/Drop-off
7.3
Value for money
7.4
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
36
14
10
5
10
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: staff was easy to deal with especially at drop off
review from
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8.8
Pros: The pickup and drop was very easy. Made it convenient.
Cons: Had to wait a while in line but otherwise everything else was great.
review from
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9.6
Pros: Pick up and drop off were easy! Car was clean and ready to go.
review from
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7.6
Pros: Everything was great after the hour wait at the counter to get the car.
Cons: Have two desk people to check you in.
review from
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10.0
Pros: After Expedia failed to follow through on the booking, I went through Kayak after arrival at the airport and got the vehicle we needed in minutes. Lady at counter was great.
Cons: Nothing.
review from
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10.0
Pros: Read a bunch of bad reviews, but everything went well, and without any issues.
Cons: Smiled, or been more personable. Was not greeted at all.
review from
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10.0
Pros: The staff was friendly and helpful. The pickup was super easy
Cons: Nothing could have been better
review from
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10.0
Pros: Staff was friendly. Drop off was fast and easy. No surprises.
Cons: During check-in, they could have used additional help. Wait time to get to counter was long. A second person would have helped.
review from
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2.0
Cons: We called to reserve a child Seat and was told there was one but when we arrived there was not. We ended up having to rent from a different company.
review from
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10.0
Pros: staff was friendly and it took us only a few minutes to get our rental car and be on our way.
Cons: Experience was awesome
review from
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5.6
Pros: Drop off was great and the car was very clean and new
Cons: Pick up was a mess, it took forever and the reservation was for $101 usd and I ended up paying 298!!!
review from
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2.0
Pros: Nothing
Cons: The info I was given over the phone was completely wrong. I called several times, asked repeatedly to make sure that I won't waste any time that I can't afford. All info incl. price were wrong. Emp. didn't care & blamed the website. I won't recommend Budget to anyone.
review from
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Where can I find Budget hire cars in San Antonio?
Top tips for renting a car from Budget in San Antonio
- Economy car hires from Budget in San Antonio are around 53% cheaper than other car types, on average