Book Enterprise hire cars in Long Beach

Reviews for Enterprise in Long Beach

Recent reviews

Traveller rating

Excellent

12

Good

3

Okay

2

Mediocre

3

Poor

0

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car was greatgreat customer

car availablepick up and drop

get the carcustomer service

great servicegreat price

staff was very helpfulgreat experience

airport location

8.0

Cons:The rear view mirror did not stay in place.Reviewed 3 May 2020

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4.0

Cons:I actually would have gotten the vehicle I requested and that it was clean , trash & order free.Reviewed 22 Aug 2020

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9.6

Pros:Great luxury SUV with comfortable ride & perfect stereo.Cons:Front tires should have already been replaced and were very close to bald on edges.Reviewed 15 Sep 2020

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2.0

Pros:I arrived at enterprise and they had not received my reservation; they had no available cars.Cons:Getting my thirty dollars back that i paid to reserveReviewed 29 Sep 2020

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2.0

Terrible customer service.Pros:Nothing. Literally not a single thing.Cons:I called because our flight was delayed several times due to mechanical issues. I called around 8:45 before our flight took off to inquire about my reservation. Ou flight was supposed to land before that time, but was now scheduled to arrive at 10:35pm FIVE MINUTES after closing time. They stated they would close at 10:30 no matter what over and over again, I asked if I were to somehow arrive prior to 10:30, would they honor my reservation, they stated “we close at 10:30, no one will be there” for what felt like the 10th time. Terrible customer service. I asked to speak to a manager and Mercedes stated there was no manager. She gave me the website and another phone number to call to complain and offered no resolution whatsoever. All the other rental companies were there and we’re renting out cars to their customers except Enterprise, who has a crappy not that stated to go to an outside kiosk which was closed. We did not get to rent our car. They said we could have one the next day, WHY WOULD I EVER RENT FROM ENTERPRISE EVER AGAIN? It was a one day trip, I only needed the car for that night. I plan on never using enterprise again and I am astonished that they could not care less and offered no resolution at all and I did not get to rent a car for the trip.Reviewed 25 May 2018

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6.0

Pros:The car was a good size, drove smooth, economical on gas.Cons:A couple of hours into the drive, I noticed a used, disposal glove between the passenger seat and the console. This is not in line with the cleaning efforts listed on Enterprises website, not to mention it’s gross and potentially dangerous given the current Covid-19 situation. I informed the Enterprise representative at drop off and left the glove in place.Reviewed 17 Jun 2020

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2.0

I never got my car.Cons:The Kayak site said there was a shuttle from LGB airport to this Enterprise location. There wasn't. They wanted me to take a cab to the company whose tagline is, "We'll pick you up." Instead, I called them and they transferred my reservation to the Enterprise location at the LGB airport. They promised me the rate would be the same. Unfortunately, they then tripled the cost of my reservation. I walked 10 feet over to the Alamo counter and they gave me a car for my original rate. I'll never use Enterprise again.Reviewed 5 Nov 2016

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9.6

Pros:Staff was excellent, great location...Cons:Drop off location said reserve for enterprise customers and not specifically saying “ Rental car Return here/drop off”Reviewed 11 Aug 2020

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8.0

Cons:Car stereo capped at 14 so could not enjoy music No one could gelpReviewed 9 Sep 2020

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2.0

Pros:Staff was friendly but slow.Cons:A car that was saturated with cigarette smokeReviewed 2 Jun 2021

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10.0

Pros:yesCons:yesReviewed 5 Apr 2021

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10.0

Cons:Car drive well for being on the smaller side.Reviewed 18 May 2021

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• What is the most popular car hire from Enterprise in Long Beach?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Enterprise in Long Beach.

• How many car hire locations does Enterprise have in Long Beach?

  Enterprise has 5 car hire locations in Long Beach. Take a look at our Enterprise hire location map to find the best car hires near you.

• Does Enterprise have a car hire location at the airport: Los Angeles airport (LAX)?

  No (according to our data)

• Does Enterprise offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes