Charlotte hotels near Duke Energy Headquarters

Cons: Bars and restaurants not being open on check in.

Cons: Breakfast can’t be delivered before 8 am . Coffee tasted like nothing ! . Staff communication skills are so bad the minute you walk in at front desk! Called valet 20 minutes earlier at 8 am in the mornings n not a bust tone at all and they ended up bringing us someone else’s car andchad to wait another 20 minutes to find us our car !!!! Not worth the money !!!

Cons: Electric outlet access near the bed was poor. Most people expect to be able to charge their phone on the nightstand. Age of some elements apparent, e.g bottom of bathroom door showing rust. These are minor. Overall very good stay.

Cons: While we had one night of parking comped, the $20 a night parking fee seems a little steep to me. We live in a small town where there aren't even meters for parking, so that's a bit of an adjustment.

Cons: I felt like I was staying in a cheap motel next to the highway when the occupants in the next room turned up their music and partied into the wee hours of the morning. The walls were thin enough to hear laughter, cursing, and singing... was very disappointed to not have a restful time.

Cons: Our A/C in the room did not work. We called the front desk and they sent a gentlemen up to fix it. He came in, changed the filter, told us it was working now and left. However, the room never cooled down and I called down again. Unfortunately, we had left the "do not disturb" sign on the door from that morning and the technician was not permitted to enter the room. (we had left for the evening) So the air conditioning was never repaired and the only downside to our stay was a very hot room.

Cons: Long wait to check-in

Cons: Air conditioning in room couldn't get below 72 degrees

Cons: Valet cost and how long the wait to get our car was

Cons: Add carpeting ..executive lounge was dingy and food was below,par

Cons: The first room I was in smelled a bit moldy, but I requested a new room and all was well.

Cons: N/A

Cons: The room ... The bell hops

Cons: No Robes In The rooms

Cons: Parking deck was 6 foot eight inches and had to pay twenty dollars to park my van overnight

Cons: Only the bar part of the restaurant seemed to be open, never saw the actual hotel restaurant open for service.

Cons: I can't think of a darn thing!

Cons: Couldnt get anyone to answer phone on the first night there to get information. Could not get an answer until next day. Need more YMCA available time.

Cons: No late dining in hotel. However there were LOTS of great places within 2 blocks

Cons: Being charged over $200 for a false noise complaint, TWICE. Not even informing us about the charge whatsoever. Really selfish staff.

Cons: Rooms.were spacious and modern, beds and pillows are very comfy, batrhoom very cool!!!

Cons: Did not have a microwave or fridge in the room.

Cons: Housekeeping is terrible. Improve the variety of stuff available for breakfast.

Cons: Could have had better options since breakfast bar was cancelled.

Cons: Not well soundproofed to the hallway.

Cons: the front desk clerk was rude and not well informed. She sent me on 30 min search for a pack of smoke. The room had a weird smell. The cleaning staff woke us up several time EVEN THOUGH we had a 1 pm check out

Cons: There is construction going on in front of the hotel. Entrance is kind of hard to see.

Cons: Noisy elevators

Cons: Noisy! Super thin walls. On a noisy street that was busy all night. The morning there were young adults running round and yelling in the halls for hours in the morning, a baby crying could be heard next door due to the thin walls with no sound isolation, and to top it all off there was this annoying 5 second loop of elevator jazz playing over and over and over and over coming from somewhere all morning long.

Cons: It would be great to see more food choices open in the area but realize that the pandemic has decimated many restaurants and businesses in the area that were within walking distance from the hotel.

Cons: At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.

Cons: Hotel staff was uptight

Cons: I didn't know the parking was $30 a day and the breakfast was a little frustrating. The restaurant downstairs told us 10 minutes to wait but kept insisting to go to the coffee shop for quicker service. I wanted an actual breakfast not coffee and a bagel but she told us at least 10 times that it would be quicker there. we ended up leaving and getting breakfast somewhere down the street because we felt so unwelcomed at the restaurant.

Cons: Price was too high .

Cons: I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.

Cons: Room is outdated for a category 5 hotel. The toilet barely worked. They didn’t clean my room while I was out and about. Getting someone to answer the phone for services was 50/50. Not impressed at all.

Cons: When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....

Cons: My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.

Cons: The in-room dining menu is extremely limited

Cons: I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.

Cons: When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.

Cons: Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants

Cons: Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.

Cons: The fact that they charged my cc with $50 for two nights when we stayed one night only and did not incur any incidentals.

Cons: The signs for the conference rooms were inadequate. It took me 20 minutes to locate the room I was supposed to go to because it was on the 3rd floor and no where was this displayed - not in the elevators, not in the halls, not in the lobby.

Cons: Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.

Cons: Bri and Turner very nice

Cons: I called and they said it had free parking before booking the reservation. Then when I was checking out they sprung a huge bill for parking.