Prices are in New Zealand Dollars.

Sheraton Charlotte Hotel

8.1
Excellent

Based on 1,604 reviews
 
555 South Mcdowell Street, South Tower, Charlotte, NC 28204, United States
  +1 704 372 4100
Sheraton Charlotte Hotel - Charlotte, NC, United States
Check-in
Check-out
Compare vs KAYAK |
Priceline $167
Starwood Hotels $174
Orbitz $174
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Good to know

Value for money 5.6
Distance to city centre 1.2 km
Location rating 7.9
Nearest airport Charlotte Douglas
Distance to airport 9.5 km

Rooms

Check-in
Check-out

Standard rooms

$183+

Photo
Bed type
Provider
Nightly Base Price
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Unknown
$183 per night
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Unknown
$187 per night
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Unknown
$200 per night

Traditional rooms

$196+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$196 per night
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King bed
$233 per night
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King bed
$259 per night
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King bed
$275 per night
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King bed
$280 per night
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King bed
$361 per night

Leisure rooms

$285+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$285 per night
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Double bed
$345 per night

Classic rooms

$181+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$181 per night

Deluxe rooms

$399+

Photo
Bed type
Provider
Nightly Base Price
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Double bed
$399 per night
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Unknown
$469 per night

Double rooms

$167+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$167 per night
IMAGE
Double bed
$174 per night
IMAGE
Double bed
$225 per night
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Unknown
$231 per night
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Unknown
$231 per night
IMAGE
Double bed
$234 per night
IMAGE
Unknown
$251 per night
IMAGE
Double bed
$259 per night
IMAGE
Double bed
$268 per night
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Unknown
$273 per night
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Double bed
$285 per night
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Unknown
$469 per night

King rooms

$211+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$211 per night
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Unknown
$211 per night
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Unknown
$330 per night
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Unknown
$330 per night

Reviews

Pros

Cons

Traveller rating

220
85
47
14
10

Time of year

Traveller type

Show reviews that mention

+
  • Excellent
    Sep 2017
    10.0

    A perfect start to a perfect weekend

    My fiancé and I recently became engaged and were celebrating her 26th birthday in Charlotte. We have a very busy schedule so it was a relief when I called the Sheraton to inquire about early check in. They said that would be no problem and made a note on my account. Once we arrived, we were informed we had been chosen to be guests of the day. This included an upgraded room, complimentary food and parking, and a direct number to the hotel manager. Was this by sheer luck we had been chosen for this on such a special weekend? Whatever the case, we were thrilled by the upgrade. When we entered our room, however, we encounter a problem. No fridge! With a bottle of champagne and food we had brought on our travel getting warmer by the minute, I quickly called Cesar, the hotel manager, who promptly sent up a mini fridge. Once we left the hotel we encounter another snag. Our key tags which were supposed to let us out of the parking lot, were not working. Again, I called Cesar who, flew to our reschedule. After that the trip went on without a hitch. The location is perfect (just a 7 minute jog from downtown and the epicenter) and the staff is delightful. I've worked in customer service all my life and cannot remember a better experience than this one. My fiancé and I plan on getting season passes to US National Whitewater Center and attend more Panthers game, now that she's a newly acquired fan. Cesar and the Sheraton have won over my business, although it's going to be pretty hard to match our first experience there. Thank you to everyone who helped make it possible.

    Absolutely nothing

  • Good
    Jul 2016
    7.1

    Nicole and dime you

    The hotel overall was nice. Quiet great location, nice atmosphere.staff was very friendly bed super comfortable!

    The parts I didn't like, parking in their garage was $25 a day, which is ridiculous, if I had not parked elsewhere it would have been an extra $75! The other thing as the bathrooms were updated which was great except you have to climb completely into the tub to turn the water on and because of no shower curtain design water gets everywhetr

  • Okay
    Jan 2015
    6.0

    Not Worth The Price

    Hotel is about average for a Sheraton. Fancy coat of paint but behind the shine is not really worth the price. HELPFUL AND KIND STAFF.

    No thermostat in room. Small room for a "Deluxe King". They charge for every little thing. Including $20 a day Parking FYI. THE SHOWER WAS EITHER ICY COLD OR BLISTERING HOT.

  • Okay
    Nov 2014
    5.7

    Not what you would expect from a Sheraton

    The staff was good, bartender was great (a little overworked), lobby looked great, room looked great until you looked at the bathroom area with rust in the tub and inconsistent water temperature and pressure

    You can tell that the place had recently been renovated, the craftsmanship just wasn't there, 2 out of 4 elevators working on an nfl game weekend... Unsat when I have to wait in a line for five minutes just to get to my room

  • Good
    Oct 2014
    6.8

    Restaurant service was not open when indicated on

    It is weird that I set up my wake up schedule based on the fact that the restaurant would open at 6am and would be able to deliver my breakfast while getting ready. I called twice and the FD kept telling me to call back. I finally got to order at 6:45. At this point I had no choice, but to order and eat as fast as possible as having to call and check up on the restaurant, I wasted time. I dislike tremendously having to strees about this little things while on business trips. I will not recommend staying here if you are a practical individual and like a reliable service.

    The decoration was beautiful and impressive.

  • Good
    Sep 2014
    6.6

    The hotel was nice the bed was awesome and the shower was good to.

    Parking was a little weird they double charged her card WiFi was not free my wife got stuck in the elevator they don't have a indoor pool it's still getting built room service took 45 minutes.

  • Excellent
    Sep 2014
    9.3

    No free wi-fi.

  • Good
    Sep 2014
    6.6

    Time to wait elevators

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About

Overview

Located in uptown Charlotte, NC, our vibrant hotel offers the ideal blend of luxury accommodations and outstanding amenities in a convenient location. You'll feel welcomed with our impeccable service and spacious guest rooms and suites featuring Sheraton Signature Beds, flat-screen TVs and complimentary Starbucks® coffee. After resting, energize yourself by taking a dip in one of our pools or working out in our 24-hour gym. Fuel up with delectable food from our award-winning restaurants before heading out for a busy day. Get around with our complimentary morning and evening shuttle service, or take the city's convenient Gold Rush Trolley or Lynx Light Rail. The Charlotte Convention Center, EpiCenter, the Bank of America Stadium, Carowinds and the airport are all within easy reach of our hotel. Don't forget to utilize our exceptional customizable event spaces for your meeting or wedding needs. Let us make your stay unforgettable at the Sheraton Charlotte Hotel.

Marriott

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.1 Excellent

Based on 1,604 reviews

8.4

Service

7.9

Location

5.6

Value for money

5.5

Comfort

Things to know

  • Nice building
  • Great view

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Gift shop
Room service
Hot Tub
Indoor pool
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Express check out
Air-Conditioned
Coffee shop
24 Hour Front Desk
Safe
Storage available
Business centre
Wi-Fi
Concierge service
Laundry service
Meeting/Banquet facilities
Lift
Hairdryer
Free Internet
Parking (surcharge)

Location

Most popular landmarks

  • NASCAR Hall of Fame 0.6 km
  • Spectrum Center 0.9 km
  • Bechtler Museum of Modern Art 1.1 km
  • North Carolina Blumenthal Performing Arts Center 1.1 km
  • Bank of America Stadium 1.4 km
  • Discovery Place 1.5 km

Charlotte travel guide

Learn about Charlotte on KAYAK

Getting Around

Charlotte Douglas 9.5 km
Concord Regional 22 km
Charlotte 3.1 km
Gastonia 29.9 km

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