Guest reviews
Overall rating
8.1
Excellent
Based on 16 reviews
Cleanliness
8.0
Comfort
8.2
Pick-up/Drop-off
8.1
Value for money
7.8
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
2
2
0
1
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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9.2
Pros: Drop off was very easy. Nice upgrade. Great price.
Cons: Check in was very slow, mainly due to several customers who didn't have a clue.
review from
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2.0
Pros: Made a reservation over the phone in Texas. That was pretty easy.
Cons: No cars were available. Why take a reservation if there are no cars available?
review from
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4.0
Cons: Car had a bulge in the tire. Noticed it when I pulled into a gas station to clean the windshield which was bug spotted. Called and they said don't return it, call Roadside Assistance. No other cars local so they had me drive to another city. That location rented the car they told me was saved for me so I ended up in a Mitubishi Lancer - which is no Mustang.
review from
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8.0
Cons: Didn’t get the same type of car I reserved, and the tires didn’t have enough air so there was a light on for it.
review from
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10.0
Pros: I liked the Kia Soul, it was comfortable and fun to drive. I also liked the blue tooth calling and satellite radio which was helpful on my 4 hr drive
review from
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8.0
Additional fees added in
Cons: I feel the rental person rushed through the application so that I wouldnt be aware of the additional fees that i was going to pay. At my drop off in Bloomington, my balance was twice as high as I thought i was paying.
review from