Springfield Car Hire

Pros: Nothing. The staff at Enterprise in Springfield was extremely unhelpful. I was never even able to rent a car, and had to refund the insurance I paid for.

Cons: When I showed up to Enterprise, they told me they had no cars available (despite my reservation). They left me stranded for 2 days as I awaited a car. I’ve never been so upset, angry, disappointed with a company. Ever. I’m a traveler from abroad so I was left abandoned because of their lack of prep.

Pros: They did their best to make it right.

Cons: They didn’t have the vehicles I reserved ready to go.

Cons: Agent would not provide vehicle stating none were available.

Pros: Terrible service -car was booked through app at the appropriate city but kayak did not note which site. My assumption was that it was at the airport, not knowing there was a Seco d pickup spot in the downtown area. First enterprise rep said she would change it. She never did. I called back and got another rep. She changed the reservation to a completely different city. Once the reservation came through, I gave up and cancelled all together. Went with a competitor instead.

Pros: The car was nice

Cons: I didn't like that I booked it via online for $144. Paid for the insurance option, but when I got to the place to pick up the vehicle he said he had no idea what the insurance policy was, it wasnt through them, and I had to buy a separate one. Then when I was checking my credit card statement they had changed me $407 versus my $144 total given online. We did add an additional driver and I knew that would up the cost a little but even adding the insurance at the car place my total should have been $300 max. I'll never rent a car again.

Cons: I placed three orders for rentals, all confirming that they were booked through Enterprise, only to have the local office call and tell me each time they had no cars at all to rent to me.