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In general, the best choice for travelers that are looking for a speedy rental car experience is to use the largest rental car companies, such as Avis in Hertz. Not only do they have locations that are closest to the airport terminal buildings compared to other companies, but each of these locations will also have ample signage directing travelers to the cars they have rented, thus eliminating the need to wait in line or interact with staff when getting a car.
If you are traveling to St. Louis from any state in the United States, all you will need to rent a car is a valid driver's license that is in the name of the person renting a car. If you are traveling to St. Louis from a country other than the United States, you can use a valid driver's license issued by your country of origin. In addition, you will also need a valid passport to present to the rental car company to rent a vehicle.
Because all the rental car companies that offer service at this airport have a location that is just south of the airport property, you will find that the trip time to any rental car company from the terminal building should take around 3 to 5min time, depending on traffic conditions.
Based on ratings and reviews from real users on KAYAK, the best car rental companies at St. Louis Lambert Airport are Enterprise Rent-A-Car (8.7, 94 reviews), Dollar (7.6, 71 reviews), and Thrifty (7.1, 150 reviews).
Car rental companies that offer shuttle or pick-up services from St. Louis Lambert Airport to off-airport locations include Alamo, Avis, Budget, Dollar, Enterprise Rent-A-Car, Hertz, National, and Thrifty.
One location in Lambert-St Louis Airport
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Reviews
8.0 Very Good
May 2021
Pros:
The employee who helped me was really great and service was really goodCons:
Not much8.0 Very Good
May 2021
Pros:
Friendly, easy drop off.Cons:
The line was very long when we arrived, it took a while to get served. There was garbage under the seats. No upgrade offered.10.0 Wonderful
May 2021
Pros:
Excellent service at check-out and check-in. Process was very efficient.8.0 Very Good
Dec 2020
Pros:
The staff was courteous and friendly. I liked the fact that I had a choice of which van I could use. There were several different colors (I went with the gray with black wheels). After that the check out was smooth.Cons:
The airport location I picked it up at (Lambert-St. Louis) the Enterprise signage was not very prominent so it was little confusing finding it.10.0 Wonderful
Nov 2020
Pros:
The staff were very friendly at pickup, accommodated my expired driver's license, and recommended an excellent vehicle.Cons:
I did a one-way trip and had to pick up and drop-off at airports because the cost doubled to use local enterprise offices. I'm sure there is a reason for the price difference but it would have been more convenient to use local offices closer to my home.8.0 Very Good
Nov 2020
Cons:
Pickup location at airport very confusing and hard to get to.One location in Lambert-St Louis Airport
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6.0 Okay
Oct 2023
2.0 Poor
Jan 2021
Pros:
The pick up was fine but when I returned the vehicle Dollar charged me double!Cons:
You could help by getting them to honor their original quote. If I get no help from you, I'll never use your service again.10.0 Wonderful
Jan 2021
Pros:
All great10.0 Wonderful
Dec 2021
Pros:
Staff super friendly and helpful. Pick up and drop off super easy2.0 Poor
Dec 2020
Pros:
Staff was friendly and accommodating. But was very misleadingCons:
Honesty. I signed up for $144 rate for three days and cost me $293. My fault for not listening and paying attention Did not think they would be pulling anything other than what I signed up for.2.0 Poor
Nov 2020
Pros:
Friendly staffCons:
could only take car to 8 states -- not told in advanceOne location in Lambert-St Louis Airport
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4.0 Mediocre
May 2021
Pros:
Staff was friendly. Quick in and out.Cons:
Car was filthy. Seats were stained and it smelled awful. Outside had scratches and dents all over.4.0 Mediocre
Feb 2021
Pros:
Pick up and drop off was perfectCons:
The car was awful. Windshield wipers were broken as well as no fluid so very hard to drive in the snow10.0 Wonderful
Jan 2021
Pros:
The staff was over the top helpful and friendly! I would definitely rent from them again.Cons:
The car wasn’t washed on the outside.10.0 Wonderful
Jan 2021
Pros:
The dealership car choice, the price, and the customer service was phenomenal.Cons:
The cleanliness to the rentals could be improved2.0 Poor
Jan 2021
Pros:
The price was good but not worth the troubles.Cons:
Got to thrifty and assigned car. Opened car door to be greeted with an overwhelming weed/skunk smell. Went back to counter and got different car assigned. Went to that car and opened door and it to was overwhelming with weed smell. Went back to counter and assigned third car. No smell thankfully so hightailed out. A couple miles down the road and the tire pressure light came on. Stopped at two gas stations to fill with air ( first one air out of commission). Fixed temporarily. Had to fill with air about every 12 hours. Finally third day I took to tire place and they took a screw out and patched it. Also the gas fuel door would not stay shut so I adjusted latch and then stuck until pried open. Also cruise control worked intermittently. It was all very uncomforting. Was very glad to have made it home. Also though I had signed up for or paid insurance at $11 per day but they had no record of it.2.0 Poor
Dec 2021
Pros:
The lobby of the pick-up site was dirty and the bathrooms are in need of a deep cleaning and repairs.Cons:
There was only one person on the counter at 3PM. Kept answering the phone and prolonged my pick-up. It did not make me feel like an important customer with all of the interruptions.One location in Lambert-St Louis Airport
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4.0 Mediocre
Sep 2022
2.0 Poor
Jun 2021
Cons:
Line was horrible and staff was not friendly or trying to expedite customer thru the line4.0 Mediocre
May 2021
Cons:
Not let people smoke weed in it. Or least burn the car in case i get Pulled over. My car smelled like weed so bad !!!10.0 Wonderful
Apr 2021
Pros:
Drop off was the worst I ever experienced, no directions posted anywhere. Had to go to the wrong areas, park and get out to ask directions 2 timesCons:
One day rental car $457 !!! (Not a ferrari) 'nuf said8.0 Very Good
Apr 2021
Pros:
Easy drop off, friendly staffCons:
Loooong lines and car could have been better cleaned2.0 Poor
Mar 2021
Cons:
I waited in line for 30 minutes. Then it took 35 minutes to find me a car that was available. No one seemed bothered by this or in a hurry in any way.One location in Lambert-St Louis Airport
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10.0 Wonderful
Jul 2017
Pros:
The type of vehicle available...Chevy Impala Premiere...loved it.9.6 Wonderful
Jul 2017
Pros:
Pick up & Drop off was as near perfect as possible.Cons:
I was not thrilled with the vehicle but that was NOT Alamo's fault. It was the make and model of the pickup. (I would not buy this truck). I think the exit of lot could be marked better but it was not horrible.2.0 Poor
May 2017
Pros:
nothing other then I am hoping the refund process is easyCons:
the fact that I didn't get a car that I paid for9.6 Wonderful
Apr 2017
Pros:
Nice sized SUV (Ford Escape) given I was hauling my 1-year-old around along with several others. The experience with Alamo was very nice as they got me in and out quickly which I cannot say enough positive things about given I was lugging a baby, car seat, pack n' play, backpack, and diaper bag all by myself.Cons:
Nothing really. GPS built-in would have been nice but my smartphone wedged near the dash did the trick.6.8 Okay
Mar 2017
Pros:
Pick up and drop off were really quick.Cons:
The lady at front desk provided a really bad customer service. She had earphone on one side while talking with me. She really did not want to work at all. I have never confronted this level of bad customer service.7.6 Good
Mar 2017
Pros:
Prompt service and friendly van drivers to and from STL to Alamo lot. I reserved a "mystery" car at a good price and got a mini Chevy SUV. Not the most comfortable ride, but overall nicer than expected.Cons:
No driver's manual included in the car.One location in Lambert-St Louis Airport
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2.8 Poor
Oct 2020
Cons:
Cigarette ashes all in the vehicle and smelled like cigarette smoke. Hertz in STL is a terrible place to get a rental. Added on costs I wasn’t aware. Customer service was terrible and I couldn’t get a hold of anyone when trying to call about the ashes. This company said it was supposed to be clean per covid standards and that was a lie.10.0 Wonderful
May 2020
Pros:
staff was very friendly and helpful--definitely following CDC guidelines regarding covid 19Cons:
only if car dropping me off and picking me up could have gone onto the property--nothing that the staff works at this location could do to change this.6.0 Okay
Feb 2020
Pros:
The vehicle was amazing on gas and to fit 7 people.Cons:
Pick up and drop off was awful i couldn't leave my car there nor did they check me out at drop off and no space for bags in the trunk of the suv.10.0 Wonderful
Feb 2020
Pros:
No pickup or dropoff requested.Cons:
All was good.10.0 Wonderful
Oct 2019
Pros:
The woman who helped us was magnificent! She drove us to the airport and helped us when our son got sick in the car.10.0 Wonderful
Aug 2019
Pros:
Staff was very friendly and informative. Our rental was clean, in and out. Thanks guys.Cons:
Everything went smooth. No confusion, no fuss. No sense fix if it’s not broken. Awesome job guys, Mahalo’s y’all!!!One location in Lambert-St Louis Airport
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2.0 Poor
Sep 2023
10.0 Wonderful
May 2021
Pros:
Staff was friendly, quick and informativeCons:
Nothing, It was flawless4.0 Mediocre
Apr 2021
Pros:
Staff was nice but they didn't have the car I reservedCons:
Have the car I reserve2.0 Poor
Apr 2021
Pros:
NothingCons:
Long line because the checkout process hasn't changed in 30 years. Slow computers and too many unnecessary steps. Person offered me a pickup truck to get out faster. Got to the truck and someone else was in it. Then they gave me another car which was smoked in. Had to return to another Avis. They had no cars to swap but gave me a minivan that didn't have smoke, but wasn't clean. Worst rental experience ever. Will never use Avis ever again. It will go bankrupt.4.0 Mediocre
Jan 2021
Cons:
Wait time for getting the car. This shouldn't take so long comparing it to other Renters. It took me 90 minutes to get my car which is unacceptable despite a pandemic.4.0 Mediocre
Jan 2020
Pros:
staff when I got the car was super nice and friendly.Cons:
1. Car was dirty, mud in back seat. I had to clean it up once we noticed it at our destination. 2. Gas tank was not full, probably 3/4. When I returned it, the drop-off guy asked if I had any proof. Really, I have to prove it to you. Was I supposed to pull off on the freeway in heavy traffic and take a picture. Why couldn't he have told me how sorry he was instead of questioning my integrity. I wasn't asking for anything. 3. Car was supposed to be non-smoking but clearly had been smoked in. My wife even found a cigarette lighter under the seat. Told drop-off guy and he didn't care or make a note of it. Color me disappointed.One location in Lambert-St Louis Airport
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7.6 Good
Mar 2017
Pros:
It was quick; car was good; convenient pickup and drop off.Cons:
Agent at desk wasn't friendly; she was short and impatient when responding to my questions. The interior of the car could have been vacuumed better.10.0 Wonderful
Dec 2016
Pros:
Kiosk! Super friendly and helpful men outside!Cons:
Not clear where to get your car to us non-frequent renters5.2 Fair
Dec 2016
Pros:
They told me to take an Emerald Aisle car, which voided Kayak rate. Paid $200 more than quoted. Beware of STL location. On top of it, they were rude and condescending.10.0 Wonderful
Aug 2023
One location in Lambert-St Louis Airport
One location in Lambert-St Louis Airport
One location in Lambert-St Louis Airport
Most popular car type | Standard |
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