Car rental at Lambert-St Louis Airport

Offensive gangster rap & smoke smell

Pros: The car was fine other than the horrible, covered over smoke smell.

Cons: Disc left in the CD player was extremely offensive. Accidentally hit the CD button and then the trash began playing. If my mother or client was in the car, I would have been extremely disappointed.

Pros: It was a good price for the car I got.

Cons: The car was not very clean. I needed to return the car to the airport for an early flight, so I needed to return to a different lot with a key drop. The directions for where to return it was very unclear and it took much longer than it should have to return.

More expensive than any rental I’ve ever had

Cons: They charged my for an entire extra day because I returned the car about 3 hours late... very dissatisfied and would never use their company again

Pros: Car was okay but not clean and showing lots of wear.....59000 miles on it.

Cons: Charged me almost $8 per gallon for four gallons of gas....nuts.

Somewhat cheaper, but you get what you pay for

Cons: Unfriendly staff, lacking in basic courtesy and service. Car interior quite dirty.

Give yourself ple6of time

Pros: Rental location was close to the highway.

Cons: Rental location is offsite from airport. Waited in line for representatives to assist more than 20 minutes. The AC didn't work inside. Only one worker working the counter while 6 people stood in line. You could hear other staff talking in a back room and some of the car guys telling them.that rhe one worker at the counter needed help. Another worker returned from her break and saw the line. Took her time to assist the one worker. Car still had dog hair inside, a foot print on the inside of passenger door. Thankfully I had my paperwork accessible to return the car because Google maps does not take you there.

Cons: Didn’t pick me up from the airport because they closed at midnight. That was not mentioned in my reservation. I sat out in 30F weather for an hour. No answer when I called; four times!!! Then the next morning I go to pick up my car and they said they rented it to someone else. Even though I explained my plane landed late and sat waiting for the shuttle to pick me up, they told me they didn’t have a car on the lot to rent me for my 2 day stay! They sent me away without sympathy and said, “Maybe you go get a car from another rental car company”. I did. And I saved $40. Will never rent from them again. Ever. And will gladly save my money by doing so. Empathy is not a job requirement but goes a long way when something unfortunate happens. Bad business is bad business.

Cons: Drop off location off hours was a superpark, central office advised with wrong location Pick up was supposed to be at airport but was off site

A terrible experience

Cons: The fact that I was charged double the quoted and reserved amount because I was told my reservation had been cancelled. Then the vehicle I was provided had a mechanical failure and I was unable to use it for 3 days til a replacement was provided.

Cons: They were very rude at the Lambert airport location in St Louis. And cheated me by charging me multiple times of the per day rate for the one day extension that I had taken. Also, refused to give me AAA discount.

Dirty

Cons: Car was dirty