Recent reviews
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- Neutral
- Negative
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10.0
Unexpected Surprise
Pros: The type of vehicle available...Chevy Impala Premiere...loved it.
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9.6
Overall Very Good
Pros: Pick up & Drop off was as near perfect as possible.
Cons: I was not thrilled with the vehicle but that was NOT Alamo's fault. It was the make and model of the pickup. (I would not buy this truck). I think the exit of lot could be marked better but it was not horrible.
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2.0
Alamo had no cars when I landed at 12:30 am, and I had already paid
Pros: nothing other then I am hoping the refund process is easy
Cons: the fact that I didn't get a car that I paid for
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9.6
It fit the need!
Pros: Nice sized SUV (Ford Escape) given I was hauling my 1-year-old around along with several others. The experience with Alamo was very nice as they got me in and out quickly which I cannot say enough positive things about given I was lugging a baby, car seat, pack n' play, backpack, and diaper bag all by myself.
Cons: Nothing really. GPS built-in would have been nice but my smartphone wedged near the dash did the trick.
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6.8
Really bad customer service at the front desk
Pros: Pick up and drop off were really quick.
Cons: The lady at front desk provided a really bad customer service. She had earphone on one side while talking with me. She really did not want to work at all. I have never confronted this level of bad customer service.
review from
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7.6
Easy check-out and check-in
Pros: Prompt service and friendly van drivers to and from STL to Alamo lot. I reserved a "mystery" car at a good price and got a mini Chevy SUV. Not the most comfortable ride, but overall nicer than expected.
Cons: No driver's manual included in the car.
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10.0
Rental vehicle was good, customer service fell sho
Pros: Pick up & drop off were quick and easy. The vehicle was clean and perfect for us. Shuttle drivers were friendly.
Cons: Customer service at the front counter was not what I expected. Agents didn't acknowledge me and my sister when we entered the building and there were no other customers. When we finally got helped and asked for clarification we felt we were bothering them. We left with a bad feeling.
review from
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8.8
Cons: No car ready when i got there.
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8.0
Windy Walk
Pros: Customer Service was pleasant. Car was washed and clean.
Cons: Customer Service was good until I was asked if I was a Muslim all because I was wearing a bow tie. I don't believe that she was being racist. But she was a bit uncouth. Then I had to walk across the parking lot in the blistering wind to select my car. Fix how customers receive their cars immediately. I waited 15 to get my car. Drop off location was a bit confusing to find the exact location to drop off car.
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10.0
They truly tried .
Pros: We came in on Christmas Day and there was a shortage of cars with flights delayed and rerouted passengers. So their systems were skewed with last minute changes. They worked so hard and were honestly trying to do their best to please so many frustrated customers. We appreciated their efforts through the hectic process and pleased that they were able to provide a car for us through all their confusion.
review from
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8.4
Pros: Alamo is always easy to work with and when I forgot to grab my jacket out of the back seat they contacted me right away to confirm which address they should ship it to...
Cons: The car was a last minute rental due to a flight cancellation resulting in travel changes, and was a little pricey. Car was nice but could have been cleaner...I ended up buying an air freshener!
review from
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2.0
Couldn't rent
Pros: We liked the price.
Cons: We were not told we needed a credit card to rent a one-way car when we made the reservation online. Also KAYAK charged us 18 dollars for accident protection, and then Alamo asked for the same charge.
review from
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10.0
Unexpected Surprise
Pros: The type of vehicle available...Chevy Impala Premiere...loved it.
review from
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9.6
Overall Very Good
Pros: Pick up & Drop off was as near perfect as possible.
Cons: I was not thrilled with the vehicle but that was NOT Alamo's fault. It was the make and model of the pickup. (I would not buy this truck). I think the exit of lot could be marked better but it was not horrible.
review from
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9.6
It fit the need!
Pros: Nice sized SUV (Ford Escape) given I was hauling my 1-year-old around along with several others. The experience with Alamo was very nice as they got me in and out quickly which I cannot say enough positive things about given I was lugging a baby, car seat, pack n' play, backpack, and diaper bag all by myself.
Cons: Nothing really. GPS built-in would have been nice but my smartphone wedged near the dash did the trick.
review from
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10.0
Rental vehicle was good, customer service fell sho
Pros: Pick up & drop off were quick and easy. The vehicle was clean and perfect for us. Shuttle drivers were friendly.
Cons: Customer service at the front counter was not what I expected. Agents didn't acknowledge me and my sister when we entered the building and there were no other customers. When we finally got helped and asked for clarification we felt we were bothering them. We left with a bad feeling.
review from
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8.8
Cons: No car ready when i got there.
review from
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10.0
They truly tried .
Pros: We came in on Christmas Day and there was a shortage of cars with flights delayed and rerouted passengers. So their systems were skewed with last minute changes. They worked so hard and were honestly trying to do their best to please so many frustrated customers. We appreciated their efforts through the hectic process and pleased that they were able to provide a car for us through all their confusion.
review from
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6.8
Really bad customer service at the front desk
Pros: Pick up and drop off were really quick.
Cons: The lady at front desk provided a really bad customer service. She had earphone on one side while talking with me. She really did not want to work at all. I have never confronted this level of bad customer service.
review from
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7.6
Easy check-out and check-in
Pros: Prompt service and friendly van drivers to and from STL to Alamo lot. I reserved a "mystery" car at a good price and got a mini Chevy SUV. Not the most comfortable ride, but overall nicer than expected.
Cons: No driver's manual included in the car.
review from
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8.0
Windy Walk
Pros: Customer Service was pleasant. Car was washed and clean.
Cons: Customer Service was good until I was asked if I was a Muslim all because I was wearing a bow tie. I don't believe that she was being racist. But she was a bit uncouth. Then I had to walk across the parking lot in the blistering wind to select my car. Fix how customers receive their cars immediately. I waited 15 to get my car. Drop off location was a bit confusing to find the exact location to drop off car.
review from
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8.4
Pros: Alamo is always easy to work with and when I forgot to grab my jacket out of the back seat they contacted me right away to confirm which address they should ship it to...
Cons: The car was a last minute rental due to a flight cancellation resulting in travel changes, and was a little pricey. Car was nice but could have been cleaner...I ended up buying an air freshener!
review from
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2.0
Alamo had no cars when I landed at 12:30 am, and I had already paid
Pros: nothing other then I am hoping the refund process is easy
Cons: the fact that I didn't get a car that I paid for
review from
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2.0
Couldn't rent
Pros: We liked the price.
Cons: We were not told we needed a credit card to rent a one-way car when we made the reservation online. Also KAYAK charged us 18 dollars for accident protection, and then Alamo asked for the same charge.
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