Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
4.8
Pros: Nothing
Cons: Everything. Staff was rude and argumentative, didn't give me the car (or even size class) I reserved, and gave me a dirty car with a quarter tank that smelled like farm manure and had a oil leak whose fumes burned off the manifold into the cabin forcing me to drive with my windows down. Spoke with the Enterprise folk and they were like "oh we don't notice anything" and one went as far as to casually accuse me of "damaging the vehicle" with the oil leak.
review from
-
10.0
Pros: Yes
Cons: I cannot think of anything that could have been better. It was a great experience from start to finish. The St. Louis Airport Staff was very helpful and professional. In my opinion they are the gold standard in customer service.
review from
-
4.4
Cons: The drop off fee at a different location was more than twice the 2 day rental cost This is almost criminal...advertising $36/day and later advising of a $140 drop off fee I will never use Enterprise again, and will let eveyy I know about this experience
review from
-
9.6
Pros: Yes and yes!
review from
-
7.2
Cons: The employee who took care of was not very courteous.
review from
-
9.6
Cons: Great experience. Took maybe 5 minutes from arrival to driving away with the car. Drop off was just as easy. Shuttles to and from off site building, could be a disadvantage, but when you weigh the ease of finding your car, and not having to drive out of the airport itself, it was better!
review from
-
9.6
Pros: Staff was friendly and efficient! Car was brand new!
Cons: Had to wait a bit longer for pick up because van left as we were approaching
review from
-
10.0
Pros: Super fast and easy. Customer service was excellent and the car was clean with all the bells and whistles!
review from
-
10.0
Pros: The pickup up and drop off staff were very efficient and friendly.
Cons: The young woman that initially checked me in spoke very fast - I'm sure she says the exact thing 100 times a day - but I'm only hearing it for the first time.
review from
-
10.0
Pros: This location was quick, helpful, and the car I got was impeccable. Very, very satisfied...and I’m usually a die hard hertz customer. But this experience was awesome.
review from
-
6.8
Pros: Staff was amazing and friendly and quick.
Cons: The vehicle was excellent but very dirty. The windshield looked like it had been cleaned with a dirty paper towel and there were sticky spots on the seats and steering wheel.
review from
-
8.8
Pros: The drop off was very easy. The pick up was a bit long but the staff was friendly and helpful. The van driver was fantastic!
Cons: ?
review from
-
10.0
Pros: Yes
Cons: I cannot think of anything that could have been better. It was a great experience from start to finish. The St. Louis Airport Staff was very helpful and professional. In my opinion they are the gold standard in customer service.
review from
-
9.6
Pros: Yes and yes!
review from
-
9.6
Cons: Great experience. Took maybe 5 minutes from arrival to driving away with the car. Drop off was just as easy. Shuttles to and from off site building, could be a disadvantage, but when you weigh the ease of finding your car, and not having to drive out of the airport itself, it was better!
review from
-
9.6
Pros: Staff was friendly and efficient! Car was brand new!
Cons: Had to wait a bit longer for pick up because van left as we were approaching
review from
-
10.0
Pros: Super fast and easy. Customer service was excellent and the car was clean with all the bells and whistles!
review from
-
10.0
Pros: The pickup up and drop off staff were very efficient and friendly.
Cons: The young woman that initially checked me in spoke very fast - I'm sure she says the exact thing 100 times a day - but I'm only hearing it for the first time.
review from
-
10.0
Pros: This location was quick, helpful, and the car I got was impeccable. Very, very satisfied...and I’m usually a die hard hertz customer. But this experience was awesome.
review from
-
8.8
Pros: The drop off was very easy. The pick up was a bit long but the staff was friendly and helpful. The van driver was fantastic!
Cons: ?
review from
-
7.2
Cons: The employee who took care of was not very courteous.
review from
-
6.8
Pros: Staff was amazing and friendly and quick.
Cons: The vehicle was excellent but very dirty. The windshield looked like it had been cleaned with a dirty paper towel and there were sticky spots on the seats and steering wheel.
review from
-
4.8
Pros: Nothing
Cons: Everything. Staff was rude and argumentative, didn't give me the car (or even size class) I reserved, and gave me a dirty car with a quarter tank that smelled like farm manure and had a oil leak whose fumes burned off the manifold into the cabin forcing me to drive with my windows down. Spoke with the Enterprise folk and they were like "oh we don't notice anything" and one went as far as to casually accuse me of "damaging the vehicle" with the oil leak.
review from
-
4.4
Cons: The drop off fee at a different location was more than twice the 2 day rental cost This is almost criminal...advertising $36/day and later advising of a $140 drop off fee I will never use Enterprise again, and will let eveyy I know about this experience
review from
