2.0 Mediocre18 Jul 2022
They were overbooked and out of cars at pick-up. Had to wait over an hour for a car.
6.0 Good13 Jun 2022
Took 2 hours to get the car that's my only task problem I had with the rental. The line was out the door into the parking lot.
10.0 Excellent4 Jun 2022
Very easy pickup and super easy drop off. Courteous staff.
4.0 Okay27 May 2022
There was a long line at pick-up, which is understandable, but only two people working, and five minutes after I got there, one of them said "I'm leaving" and left. So there was only one person handliing a line of over half a dozen people. He did his best, but the company needs to do better.
10.0 Excellent23 May 2022
Customer service at counter is slow
8.0 Excellent21 May 2022
I was told I could drop off my vehicle at 9PM—24 hours after my pickup—at a location close to where I was staying in D.C. I arrived at that location to find that it was closed, and did not allow after-hours drop-offs. I called Budget to ask what I could do. I was told I could drop off the car at the airport the next morning at 7am!! When I explained why that wouldn’t be possible (would require paying $60 to get an Uber home, was NOT what I agreed to, and impossible due to my work schedule), the representative HUNG UP ON ME. I called back, was told the same thing, and finally was told that I could drive the car back to my apartment (where I would have to pay for overnight parking), bring it back the following day (which meant taking time off of work), and, in the case that anything were to happen to the car overnight, I would be charged for all damages. For the record, I originally was comfortable leaving the car at the location with the keys inside, but the fine print of my rental contract says that in that situation, if the car is stolen, I am liable. All of this, because I was told I could drop off my rental at a location that does not do evening drop-offs. You people are morons.
4.0 Okay19 May 2022
We waited in line for an hour and a half at the pickup location. It was ridiculous. The car had lots of hard water spots on the windshields and mirrors making it difficult to see.
2.0 Mediocre17 May 2022
Vehicle was not ready. Waited 1.5 hrs to get to counter. Vehicle had not been cleaned well, smelled of Marijuana and burn holes in seats.
2.0 Mediocre16 May 2022
Took 30 minutes for car to be ready after standing in line for 25 minutes. Car was filthy and reeked of smoke… so much so that I only used car to get to my destination and back. Otherwise I Ubered to avoid being in the stinky car.
6.0 Good28 Mar 2022
Car itself was brand new and rental price was very reasonable. Pickup was disorganized, waited for almost an hour in a line of 20 people at 10pm. Drop off took less than 5 minutes. Overall good but tough to begin a trip after a long day of travel.