Guest reviews
Overall rating
8.0
Excellent
Based on 119 reviews
Cleanliness
8.1
Comfort
8.2
Pick-up/Drop-off
8.0
Value for money
7.9
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
26
12
9
2
6
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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3.2
Pros: The attendant that helped with drop off was very helpful and nice. We had taken a picture of the mileage but it came out blurry and we couldn’t actually read it. He still helped and had us out quickly to catch our flight.
Cons: The attendant was rude and short with us while trying to pick up the car. Once we got the car, it was filthy. There was soda or something spilled all over the front console and the Windows were so filmy it was hard to see out. The electric/automatic sliding doors didn’t work as well.
review from
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10.0
Pros: The gentleman at the pickup counter was very overwhelmed when we arrived, but kept his cool and was a tremendous help! Also, the lot attendants were great! We had to wait a few minutes for them to retrieve a car seat we’d ordered. I could tell they were rushing to get it, and the woman at the booth outside was very friendly and helpful while we waited!
Cons: So, the wait at PNS airport was almost 2 hours, not exaggerating at all! When I got to the counter, it was just one man working and I commented on him looking overwhelmed! He said it was a combination of him being the only worker AND people who just don’t return cars back, therefore they’re left scrambling trying to find cars in the same class that people reserved! I’m not sure what could be done about this, but if you’re arriving in Pensacola, just be ready to wait in pickup! Drop off was a breeze!
review from
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10.0
Pros: Very friendly and upgraded us
review from
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8.8
Pros: Good clean smooth running car.
Cons: Picking up the car was difficult. The counter wasn't manned, however the Budget employee was in the back office with the door open eating. I had to go behind the counter into the doorway to get her attention. We was slow, soft spoken (I had to ask her repeatedly to say it again) and uninterested. Maybe she was having a bad day. I was told to leave the counter and go to the pick-up point and my car would arrive. I stood there almost 20 minutes. There was no one there. Finally my car came. All in all, not a smooth pick-up of a rental. Happily, drop-off was super smooth and the Budget experience I expected.
review from
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10.0
Pros: Quick efficient and accommodating
Cons: Nothing. That what a rental should be.
review from
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7.2
Cons: The handling of the car was really badd The front in on the car was really lose it was hard to handle The Ride is uncomfortable to Seattoo low
review from
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6.0
Pros: The staff was friendly
Cons: No one went over the vehicle with us so we could point out dents and the vehicle was very dirty. We had to stop to clean the windshield shortly after picking it up
review from
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2.0
Cons: Agent at the front desk was extremely rude. I made reservation 3 days prior which she would not recognize. Would not allow me to use my debit card even though the policy states if I flew in and out of pns and showed proof I would be able to use the debit card. She denied me service so I rented a car from hertz instead with no problems.
review from
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8.0
Pros: Car was well maintained.
Cons: Drop off at Fort Myers airport - There are no signs until you are at the entrance of each rental company so you are literally confused the entire time. The agent at pick up - added an extra day because I got off my plane 30 min early & said insurance bought there is better than online but +$20/day.
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7.6review from
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5.2
Pros: The car ran well.
Cons: I had to wait in line to get the car for 30 minutes because only one employee was present. After I received the paperwork I walked outside to pickup the car and had to wait another 20 minutes.
review from
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9.6
Pros: Clean car great customer service.
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Top tips for renting a car from Budget in Pensacola
- Economy car hires from Budget in Pensacola are around 4% cheaper than other car types, on average