Guest reviews
Overall rating
7.9
Good
Based on 30 reviews
Cleanliness
8.7
Comfort
8.1
Pick-up/Drop-off
8.0
Value for money
7.6
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
5
5
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0
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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8.0
Pros: Yes, very easy pickup and drop off and person checking me out was very friendly and sfraightfoward.
review from
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4.4
Cons: We booked an SUV online but were told they didn’t have any available. In fact they didn’t have any cars at all. We had to wait about 3 hours (there were several other who we’re waiting as well) for a car to be returned and cleaned. This put us off schedule and we missed our appointment.
review from
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8.0
Pros: The value was great, the car was nice and clean.
Cons: I did not like the drop off, it was confusing and frustrating.
review from
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3.6
Pros: Nothing
Cons: Despite having a reservation, had to wait in line at counter for over 45 minutes, as three agents were handling all rentals for Avis, Budget, and Payless, and none of the three seemed to have cars ready. After finally making it out to the garage, had to wait another 30 minutes because the car assigned to me was not ready—over an hour after my scheduled (reserved?) pick up time. Received a hybrid vehicle and did not appreciate the engine cutting off at every stop and the lack of power on the road. On return, only one guy was on duty trying to check in all the cars being returned. This operation is a joke; avoid it at all costs!
review from
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8.8
Pros: Staff was very friendly.
review from
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7.2
Y’all kids want some candy ?
Pros: The price of the vehicle was great.
Cons: The vehicle itself was a commercial van. Not cool dudes. I got their lowest price by having the vehicle assigned to me at the counter. Turned out to be a commercial van. Luckily I had candy to hand out to the local children
review from
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4.8
Inconvenient dropoff
Cons: Had to walk inside airport terminal to complete dropoff
review from
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5.6
Greg Z
Cons: I was sold on this car by the agent because it had Sirius XM radio but the subscription expired. It was also a mid size car lesser then the SUV I was supposed to have. I found out that they had very low inventory on SUV's. So I feel I was swindled.
review from
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9.6
Nice car, clean, good price.
Pros: Everything was smooth - beginning to end from pickup to dropoff. No complaints. Nice, new, clean car.
Cons: One annoying thing was the repeated attempts at upselling me from the vehicle class I reserved.
review from
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8.0
Pros: price and quality of the vehicle
Cons: 25 minutes to prepare the car when I had made the reservation weeks before.
review from
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6.4
Pros: Nice Car
Cons: Not being able to understand the AVIS rep due to accent, had to call back and get another customer service # and rep to resolve extending rental car
review from
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10.0
Great service
Pros: Very efficient service fast pick. Great car
review from
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Top tips for renting a car from Avis in Pensacola
- Economy car hires from Avis in Pensacola are around 4% cheaper than other car types, on average