Guest reviews
Overall rating
5.8
Okay
Based on 193 reviews
Cleanliness
6.5
Comfort
6.0
Pick-up/Drop-off
5.4
Value for money
5.8
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
24
29
25
16
31
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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6.0
Pros: Staff. Late
Cons: Speed up process
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4.8
Cons: Clarify the insurance value in the website, as we could calculate our budget accordingly.
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9.6
Pros: Drop -off excellent but pick up wqs a little late
Cons: Just accelerate picking up procedure
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9.2
Pros: Quick drop off
Cons: Long wait time to pick up
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2.0
Pros: They refused my application because my Visa expression date is close. They refused to be paid using debit card. They even refused to be paid in cash!!! I will never deal with them again. Latterly, ruined my trip!
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9.2
Pros: Helpful staff
Cons: They charged more than $177 while price was $157 and then charge $15 or so on return. But overall everything was good.
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2.0
Cons: The vehicle was booked with basic insurance but once the car was to be collected Budget requested me to pay the basic insurance again. So this was paid twice. Tax Invoice from Budget not yet received.
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2.0
Pros: I Don, t find my reservation and I payd full charge and you have to returned my money back. Check with the rent company his what they died to me.
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8.4
Pros: Staff were good, someone reversed in to the car in a car park, car was swapped over quickly and without fuss.
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2.0
Pros: Did get a chance to like anything they didn’t have the suv I wanted
Cons: Better customer service
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8.0
Cons: Reduce the amount of holding fee or deposit
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2.0
Pros: they charged me extra for my reservation, stuff at pickup was rude and when I asked about his supervisor he told me that there is no supervisor, drop off was easy stuff was friendly, but it looks like they charged me twice for the tool road, I paid cash 86 Dirhams and I see that they charged my bank
Cons: My reservation was total $119.00 and I see that they charge my account for $144.00, they charged me 86 Dirhams for tools which I paid cash and now I see that they also charged my credit card for $23, which is worrying me.
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