Guest reviews
Overall rating
5.7
Okay
Based on 58 reviews
Cleanliness
6.0
Comfort
5.9
Pick-up/Drop-off
5.6
Value for money
5.7
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
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11
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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9.2
Pros: Easy pickup. Return was a bit confusing. Not you guys fault though, it’s the airport itself that was confusing.
Cons: I personally thing that these cars should be detailed after every usage, specifically the interior and glass.
review from
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3.6
Cons: Car needs service! Has no pick up whatsoever. Outside mirrors fold when the car starts and we had to unfold them manually by opening the windows. No value for money and I highly doubt that I will rent again from AVIS and I highly doubt that you will follow up on this survey, good luck
review from
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2.4
Pros: Nothing
Cons: Rude staff Price discrimination based on bank (more likely national origin) Damaged car False accusations regarding damages to gain more fees
review from
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8.0
Pros: Staff was very kind and attentive.
Cons: The car was about 3-4 years old and the AC didn't work well.
review from
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7.6
Pros: The staff is friendly.
Cons: It takes long time to receive the car(more than one hour although i have online booking.
review from
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2.0
Pros: the car is different
Cons: the car is different
review from
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2.0
Pros: Nothing
Cons: Horrible customer service
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2.4
I don't like the service
Pros: I don't like their service
Cons: I don't like their services also the price is high
review from
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2.0
Car of Death
Pros: That my family was safe after vehicle malfunctioned
Cons: This branch Terminal 2 offered me a vehicle with poor maintenance. My family and I could have died on the highway when it malfunctioned. The staff couldnt care less about our situation and Mangosh even told me that ‘this is the Emirates, we are different, we dont offer the services you are asking for’. The team was deceitful and rude. I reported this branch to consumer protection services. If you dont want to die, avoid renting. I’ve contacted my credit card company to dispute payment to them. Kayak should not promote them.
review from
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2.4
Not a great experience!
Pros: I just liked the performance of the car.
Cons: The interior of the car was absolutley dirty!! Very small car. It didn’t fit all of our 3 luggages. The price we paid for this car was not worried at all.
review from
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2.0
Pros: Nothing
Cons: I did my reservation for Audi Q7 as premium SUV and when arrived to the airport they offered me Toyota Prado for the same cost which is not classified as premium SUV. This disappointing event cost me even the insurance cost even after my cancellation of the car rental due to that reason
review from
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5.2
Not same what I expected
Cons: It was Audi Q7 and what they have Toyota Prado
review from
Where can I find Avis hire cars in Dubai?
Top tips for renting a car from Avis in Dubai
- Economy car hires from Avis in Dubai are around 70% cheaper than other car types, on average