Guest reviews
Overall rating
7.6
Good
Based on 2,293 reviews
Cleanliness
5.9
Comfort
5.8
Pickup/dropoff
5.4
Value for money
5.6
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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2.4
Pros: Nothing
Cons: Rude staff Price discrimination based on bank (more likely national origin) Damaged car False accusations regarding damages to gain more fees
review from
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8.0
Pros: Staff was very kind and attentive.
Cons: The car was about 3-4 years old and the AC didn't work well.
review from
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7.6
Pros: The staff is friendly.
Cons: It takes long time to receive the car(more than one hour although i have online booking.
review from
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2.0
Pros: the car is different
Cons: the car is different
review from
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2.0
Pros: Nothing
Cons: Horrible customer service
review from
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2.4
I don't like the service
Pros: I don't like their service
Cons: I don't like their services also the price is high
review from
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2.0
Car of Death
Pros: That my family was safe after vehicle malfunctioned
Cons: This branch Terminal 2 offered me a vehicle with poor maintenance. My family and I could have died on the highway when it malfunctioned. The staff couldnt care less about our situation and Mangosh even told me that ‘this is the Emirates, we are different, we dont offer the services you are asking for’. The team was deceitful and rude. I reported this branch to consumer protection services. If you dont want to die, avoid renting. I’ve contacted my credit card company to dispute payment to them. Kayak should not promote them.
review from
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2.4
Not a great experience!
Pros: I just liked the performance of the car.
Cons: The interior of the car was absolutley dirty!! Very small car. It didn’t fit all of our 3 luggages. The price we paid for this car was not worried at all.
review from
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2.0
Pros: Nothing
Cons: I did my reservation for Audi Q7 as premium SUV and when arrived to the airport they offered me Toyota Prado for the same cost which is not classified as premium SUV. This disappointing event cost me even the insurance cost even after my cancellation of the car rental due to that reason
review from
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5.2
Not same what I expected
Cons: It was Audi Q7 and what they have Toyota Prado
review from
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2.0
Cons: I got a car different to my agreement with you, and there was extra deduction with no clarification
review from
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5.2
Average level
Pros: Avis management solved a problem of conflict that the can I booked Infinite Q70 and the booking they got is blew that.
Cons: not new car, premium car without:- 1. Navigation 2. Bluetooth (Audio) 3. AUX
review from
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2.4
Pros: Nothing
Cons: Rude staff Price discrimination based on bank (more likely national origin) Damaged car False accusations regarding damages to gain more fees
review from
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2.0
Pros: the car is different
Cons: the car is different
review from
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2.0
Pros: Nothing
Cons: Horrible customer service
review from
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2.4
I don't like the service
Pros: I don't like their service
Cons: I don't like their services also the price is high
review from
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2.0
Car of Death
Pros: That my family was safe after vehicle malfunctioned
Cons: This branch Terminal 2 offered me a vehicle with poor maintenance. My family and I could have died on the highway when it malfunctioned. The staff couldnt care less about our situation and Mangosh even told me that ‘this is the Emirates, we are different, we dont offer the services you are asking for’. The team was deceitful and rude. I reported this branch to consumer protection services. If you dont want to die, avoid renting. I’ve contacted my credit card company to dispute payment to them. Kayak should not promote them.
review from
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2.4
Not a great experience!
Pros: I just liked the performance of the car.
Cons: The interior of the car was absolutley dirty!! Very small car. It didn’t fit all of our 3 luggages. The price we paid for this car was not worried at all.
review from
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2.0
Pros: Nothing
Cons: I did my reservation for Audi Q7 as premium SUV and when arrived to the airport they offered me Toyota Prado for the same cost which is not classified as premium SUV. This disappointing event cost me even the insurance cost even after my cancellation of the car rental due to that reason
review from
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5.2
Not same what I expected
Cons: It was Audi Q7 and what they have Toyota Prado
review from
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2.0
Cons: I got a car different to my agreement with you, and there was extra deduction with no clarification
review from
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5.2
Average level
Pros: Avis management solved a problem of conflict that the can I booked Infinite Q70 and the booking they got is blew that.
Cons: not new car, premium car without:- 1. Navigation 2. Bluetooth (Audio) 3. AUX
review from
Where can I find Avis hire cars in Dubai?
Terminal 2, Avis car rentals
Address
Terminal 2Phone
+971 4299 5465Top tips for hiring a car from Avis in Dubai
- Economy car hires from Avis in Dubai are around 84% cheaper than other car types, on average
FAQs about hiring a car from Avis in Dubai
What is the most popular car hire from Avis in Dubai?
Compact (Volkswagen Beetle Cabriolet or similar) is the most frequently booked car hire type from Avis in Dubai.
How many car hire locations does Avis have in Dubai?
Avis has 10 car hire locations in Dubai. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Dubai Intl & other airports (DXB)?
Yes
Does Avis offer shuttle or airport pick-up services from Dubai Intl & other airports (DXB)?
Yes