Guest reviews
Overall rating
7.1
Good
Based on 2,741 reviews
Cleanliness
5.8
Comfort
6.1
Pick-up/Drop-off
5.9
Value for money
6.2
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
-
9.6
Pros: Staff very nice and helpful. Came and gave the car a jump start for free after I left the lights on overnight. No hidden charges
review from
-
2.0
Cons: 1. I have returned the car one day early and the thrifty car office in Terminal 1 refused to refund the one day. I returned the car on Jan 9th. I rented SUV for 9 days. 2. I have booked Tahoe and they have me Ford Explorer. O told them that I need a big SUV but they said they have Truck but I need to pay 180 AED per day extra.
review from
-
6.0
Cons: The car was small even we book SUV drop off they charge my $30 bucks extras
review from
-
8.0
Air con issues
Pros: Service was excellent
Cons: Air conditioning system on the car was not adequate to keep up with the heat of Dubai.
review from
-
10.0
Super thrifty
Pros: Always using thrifty in Dubai
review from
-
6.0
Cons: the car glass was not clean good they changed me for airport parking
review from
-
3.2
Bad and disappointed
Pros: Nothing
Cons: Air condition was not good for dubai weather I've Booked online toyota yaris but they said it's not avalible so they gave me honda civic but i had to pay more! Also the value for the insurance will increase. Many scratches on the body of the car , and it was dirty! When I delivered the car they said there is a scratch on the body and i have to pay for fixing! I totally don't recommend to deal with this company
review from
-
4.8
Cons: The tank full to full is a good policy which was not followed. The car was damp n smelly inside.
review from
-
10.0
Excelent Services
Pros: Customer service and car clean
Cons: I like to support from the staff at the airport branch who helped me pick up the car from there I also liked that I have the flexibility to drop the car where ever I wished In general it was a good car value for money and good customer service unlike others I had expierence who don't match my expectations
review from
-
2.0
Get the car first day at the airport it's stinks
Pros: Nothing possibly you you would like .
Cons: Rented a GPS took me two hours far from my distinction does not work maybe some programming I don't know . then the next day I had meeting car wouldn't start so I was forced to call my business partners to send me a car . The next day I called the rental company to come pick up their car because it's not working I don't know which Part they didn't understand. They were apologetic which doesn't help I really get another car from another company but the worst part of the customer service they charge me wile the car was sitting at The hotel parking garage. anyway I'm calling my credit card to reverse any charges because I refuse to pay any for the stupid rental car it was not enough for them the whole inconvenient that I went through .
review from
-
2.8
Car in a bad condition, lower class than rented.
Pros: At least car was clean. It was also cheap rental and the car was waiting for me. The rest was a nightmare.
Cons: We were charged for SUV but got just a normal car. I've rented a SNADARD SUV, which should have a 4x4 option. We were planning to go to mountainous region (no off road, but steep roads). It was standard front wheel drive, we were unable to go where we planned. It was automatic transmission and it was very hard to take a car uphill with 4 pax. Car exterior had a lot of scratches and dents, it seems like a decade old. Inside was not better - driver seat had a hole. There was also a giant hole on the carpet. The windows and mirrors were MANUAL. At the end the rental we were informed that we will be charged for broken windshield. There was nothing on windshield after i went to check the car and after a huge fight i ended up not paying. I will never rent with them again.
review from
-
5.2
Easy pick up and drop off
Pros: They were quick and doubg the paperwork and good price.
Cons: The vehicle wasn't clean and didn't have enough gas. So I almost run out of gas. Plus they charge all these extra things that is not mentioned upfront.
review from
-
9.6
Pros: Staff very nice and helpful. Came and gave the car a jump start for free after I left the lights on overnight. No hidden charges
review from
-
10.0
Super thrifty
Pros: Always using thrifty in Dubai
review from
-
10.0
Excelent Services
Pros: Customer service and car clean
Cons: I like to support from the staff at the airport branch who helped me pick up the car from there I also liked that I have the flexibility to drop the car where ever I wished In general it was a good car value for money and good customer service unlike others I had expierence who don't match my expectations
review from
-
2.0
Cons: 1. I have returned the car one day early and the thrifty car office in Terminal 1 refused to refund the one day. I returned the car on Jan 9th. I rented SUV for 9 days. 2. I have booked Tahoe and they have me Ford Explorer. O told them that I need a big SUV but they said they have Truck but I need to pay 180 AED per day extra.
review from
-
6.0
Cons: The car was small even we book SUV drop off they charge my $30 bucks extras
review from
-
6.0
Cons: the car glass was not clean good they changed me for airport parking
review from
-
3.2
Bad and disappointed
Pros: Nothing
Cons: Air condition was not good for dubai weather I've Booked online toyota yaris but they said it's not avalible so they gave me honda civic but i had to pay more! Also the value for the insurance will increase. Many scratches on the body of the car , and it was dirty! When I delivered the car they said there is a scratch on the body and i have to pay for fixing! I totally don't recommend to deal with this company
review from
-
4.8
Cons: The tank full to full is a good policy which was not followed. The car was damp n smelly inside.
review from
-
2.0
Get the car first day at the airport it's stinks
Pros: Nothing possibly you you would like .
Cons: Rented a GPS took me two hours far from my distinction does not work maybe some programming I don't know . then the next day I had meeting car wouldn't start so I was forced to call my business partners to send me a car . The next day I called the rental company to come pick up their car because it's not working I don't know which Part they didn't understand. They were apologetic which doesn't help I really get another car from another company but the worst part of the customer service they charge me wile the car was sitting at The hotel parking garage. anyway I'm calling my credit card to reverse any charges because I refuse to pay any for the stupid rental car it was not enough for them the whole inconvenient that I went through .
review from
-
2.8
Car in a bad condition, lower class than rented.
Pros: At least car was clean. It was also cheap rental and the car was waiting for me. The rest was a nightmare.
Cons: We were charged for SUV but got just a normal car. I've rented a SNADARD SUV, which should have a 4x4 option. We were planning to go to mountainous region (no off road, but steep roads). It was standard front wheel drive, we were unable to go where we planned. It was automatic transmission and it was very hard to take a car uphill with 4 pax. Car exterior had a lot of scratches and dents, it seems like a decade old. Inside was not better - driver seat had a hole. There was also a giant hole on the carpet. The windows and mirrors were MANUAL. At the end the rental we were informed that we will be charged for broken windshield. There was nothing on windshield after i went to check the car and after a huge fight i ended up not paying. I will never rent with them again.
review from
-
5.2
Easy pick up and drop off
Pros: They were quick and doubg the paperwork and good price.
Cons: The vehicle wasn't clean and didn't have enough gas. So I almost run out of gas. Plus they charge all these extra things that is not mentioned upfront.
review from
Where can I find Thrifty hire cars in Dubai?
Ground Floor Near Ikea, Thrifty car rentals
Address
Ground Floor Near IkeaHours
| Monday | 10:00 - 22:00 |
| Tuesday | 10:00 - 22:00 |
| Wednesday | 10:00 - 22:00 |
| Thursday | 10:00 - 23:59 |
| Friday | 10:00 - 23:59 |
| Saturday | 10:00 - 23:59 |
| Sunday | 10:00 - 22:00 |
Phone
+971 4232 6627FAQs about renting a car from Thrifty in Dubai
What is the most popular car hire from Thrifty in Dubai?
Full-size (Ford Explorer or similar) is the most frequently booked car hire type from Thrifty in Dubai.
How many car hire locations does Thrifty have in Dubai?
Thrifty has 16 car hire locations in Dubai. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Dubai Intl airport (DXB)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Dubai Intl airport (DXB)?
Yes
