Guest reviews
Overall rating
7.8
Good
Based on 37 reviews
Cleanliness
7.8
Comfort
8.0
Pick-up/Drop-off
7.9
Value for money
7.7
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
7
3
2
0
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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9.2
Pros: yes, friendly staff and very easy pick up and drop off
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10.0
Pros: Price
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7.2
Cons: The pickup was a little confusing as the space number the car was in was incorrect. We had to press the panic button on the keyfob to find the car in the covered parking at the syracuse airport because the space number was incorrect
review from
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10.0
Pros: STAFF WAS VERY FRIENDLY AND HELPFUL.
review from
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8.0
Pros: Easy pick up and drop off
Cons: Bugs not completely cleaned from windshield and candy (3 M and Ms) on floor along side the passenger seat.
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6.0
Syracuse was fine, DCA was awful
Pros: Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.
Cons: Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.
review from
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8.4
Pros: The Pick/up was delightful and the help we got via phone and than in person was magnificent.
Cons: Person who took the keys and handled the drop off was at best rude but more important incompetent and in every aspect the opposite of the service received at pick-up.
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2.0
Worst rental ever
Pros: This car smelled bad and drove worse. It made more noise than the bed in a hotel that rents by the hour. Terrible
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9.6
Cons: After I filled tank they still tried to charge me and when I picked the vehicle up it wasn't filled
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9.6
Great service
Pros: I really appreciate that the staff in Syracuse stayed late to wait for our delayed flight. Super service!!!
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7.6
Windows
Pros: The vehicle is nice and comfortable. Other than the comments below it was a good experience.
Cons: The windows looked like they were cleaned with an old rag. The night we picked it up it was rainy and we couldn't see very well. stopped at a restaurant and used water and paper towels to make it where we were gping.
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5.2
Deliberately hidden large fees, and fuel consumpti
Cons: - They over-estimated fuel consumption and billed me excessively, or did not give a clear estimation method. - Airport tax ($40) was labeled deliberately obscurely and not included in initial offer totals. - Agressive upselling to higher models was tasteless and crass.
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- Compact car hires from Avis in Syracuse are around 15% cheaper than other car types, on average