Book Hertz hire cars in Syracuse

Reviews for Hertz in Syracuse

Recent reviews

Traveller rating

Excellent

19

Good

12

Okay

10

Mediocre

21

Poor

0

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pick up the cargreat experience

car was cleanpick up and drop

car availablewrong location

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friendly staffcredit card

location was closednever rent

6.0

Pros:Being able to drop off the rental after hours was a great help.Cons:We had rented a cargo van about 10 days earlier from the same location and the total experience was excellent. This time it was somewhat disorganized. This was partly due to having a brand new employee process our rental. He was very polite and very nervous - especially when things didn't go as he'd expected. He will be fine with experience. Assistance from management wasn't particularly good, but I don't know why that was the case. But the pick up process was not as smooth as it was previously. It took longer than I'd expected based on prior experience.Reviewed 24 May 2021

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10.0

Pros:The staff was great - very accommodating. The cargo van was returned to them with a half-tank of gas. They noted that and advised me to just be sure I returned it with a half-tank of gas (it was 3/4 full when I dropped it off). I had to wait a few minutes for them to clean and sanitize it because I arrived early. Drop off was super easy.Cons:The location is at a busy intersection and getting in and out of the lot isn't easy. Small parking lot is not the easiest to navigate. One mirror (passenger side) wasn't able to be adjusted - worked okay for me, but made it difficult for the other driver who is considerably taller than me. But the whole process was very easy.Reviewed 11 May 2021

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2.0

Pros:I liked that I got a 7 passenger vehicle that I paid for weeks in advance, som people that day can not say the same.Cons:They could of had my vehicle ready at the time agreed, not with in an hour of there closing time. They also had very poor communication I showed up at the time I booked to be turned away with nothing there a call in advance would of been nice. Then I went back without receiving a call and still no car. When I showed up after no location in my area did not answer the phone there was a lot of other customers with the same problem as me and the phone was ringing off the hook with no one answering it. The worker told the customer in front of me they couldn’t do anything for them and was only able to provide a phone number to call about getting there money back even tho they didn’t provide there car. All around bad service and I will never use Hertz rental car every again.Reviewed 5 Apr 2021

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10.0

Pros:Pick up was fast and easy. They didn't have the type of car I reserved, so they upgraded me for free. Car was clean and in great shape. Drop off took me minutes. Staff was super friendly on pick up and drop off.Reviewed 23 Feb 2021

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8.8

Pros:/The Staff were very niceReviewed 11 Oct 2020

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2.0

Pros:absolutely nothing.Cons:I reserved a car 3 days prior to my trip. when i went to pick it up there was no rental for me. yet they still charged my credit card. instead of being helpful, i’m given a pamphlet and cal a number in there!!! i call that number and they’re just as useless and unhelpful! Now having to go through them again for a refund has been unbearable. i will never use Hertz again and will actively recommend to my friend never to use them!Reviewed 29 Sep 2020

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2.0

Cons:A reservation is not a guarantee of a car. The morning I was there they overbooked by over 50 people.Reviewed 21 Sep 2020

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6.0

Pros:Staff was professional and friendly. No complaints about the service provided.Cons:I was hit with an additional charge for bringing the car back 45 mins late. My issue is that when I came to pick up the car, it took about 30 mins to get the car AND the outside was noticeably dirty. So I was upset with the nickel and dime feeing I got from this location.Reviewed 7 Aug 2020

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2.0

Cons:We showed up and were told by manager no cars were available because one was broken and the other had body damage, even though we had a pickup scheduled at noon. Have never experienced something like this beforeReviewed 29 Jun 2020

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3.6

Pros:Staff were friendly but ultimately unhelpfulCons:Requested vehicle was not available. Upgraded to an SUV which meant exorbitant gas consumption and ridiculously increased cost. No offer to obtain another car from a nearby sister store.Reviewed 22 Oct 2019

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2.0

Pros:It was literally the worst rental car experience I ever hadCons:They didn’t have cars - literally everything could have been betterReviewed 5 Aug 2019

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4.4

Pros:Not muchCons:Waited an hour for the car. Other cars were available but I was not offered a no charge upgrade. Was told I could pay an additional $20/day for a car if I did not want to wait, after I had already waited 30 minutes. Worst rental car experience in the 35 years that I have been traveling on business.Reviewed 24 Jul 2019

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• What is the most popular car hire from Hertz in Syracuse?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Hertz in Syracuse.

• How many car hire locations does Hertz have in Syracuse?

  Hertz has 3 car hire locations in Syracuse. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Hancock Intl airport (SYR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Hancock Intl airport (SYR)?

  Yes