Guest reviews
Overall rating
7.4
Good
Based on 3,952 reviews
Cleanliness
7.4
Comfort
7.2
Pickup/dropoff
6.7
Value for money
7.0
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Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
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2.0
Pros: nothing.
Cons: We had reserved the car for an 8am pickup. We were late. We arrived at the storefront a few minutes after 9am. This was for a pre-paid pick up of a minivan. Since we were late (a bit more than an hour) they gave the vehicle for which we had prepaid to someone else, and did not have another for us.
review from
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6.8
Pros: Pickup delayed because of car unavailability
Cons: Be ready for cat change
review from
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3.2
Cons: I had to wait what seemed like forever in the rental center b/c there was only one employee who was working and he had to clean cars to rent. We were later in the day than intended and they gave away our prepaid suv leaving us with a small sedan. Their attempt to compensate was insufficient
review from
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3.2
Pros: I reserved a mid-size car. It was not available.
Cons: The car smelled of SMOKE. Yuck!
review from
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7.2
Pros: The desk agent at pickup was good.. dropoff was odd because it was so early in the morning, there were no people anywhere, not in the parking area and not at the desk inside the terminal. I had to just leave the keys in a questionable-looking box and hope that was what I was supposed to have done.
Cons: If you know your return is going to be outside of business hours, ask the agent at pickup exactly how that will work! No one needs to be confused at 5:30 in the morning when they have a plane to catch.
review from
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6.0
Cons: When I arrived in Syracuse there was a line 40 Deep with only 2 people providing cars. Not great planning was it?
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2.8
Pros: Not much - staff poorly trained, manager demonstrated zero courtesy, not the slightest bit apologetic that our car was not available...
Cons: Almost everything, including providing the compact vehicle we rented and instead insisting there was a misunderstanding on our part, hence the subcompact Fiesta we were given. Overall a lousy experience that could have been much better had the personnel had a clue about customer service.
review from
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4.0
Cons: Well simple, my car return destination was 20 miles from the airport? Why? It took me an hour to straitened this out. I returned from where I rented. Then they advised that I should always check the return spot? Never ever heard of such nonsense in 40 years of rental. Never again.
review from
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2.0
Pros: Making the rental was fine. I got to the airport they would not take my charge cards because it needed the chip. And it needed to be a charge, not a debit. I had three cards all debit. I also could. Not pay cash. I also could not have my daughter pay with her card over the phone. So I. Did not
review from
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4.8
Pros: The counter attendant, when she finally arrived, was friendly but not super helpful. I got a lot of replies of, "I can't do that from here," "I won't know how much it will cost until I get your credit card," "That's not what my screen is showing."
Cons: Our rental agreement was misrepresented and we paid more than we were quoted.
review from
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2.0
Pros: Nothing
Cons: Terrible experience. The car was not booked at the airport as expected. Instead I had to Uber to another location and that location was closed so I never got the car.
review from
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6.4
Cons: The price was ridiculous. To rent a car for almost $200 for 1 day is insane.
review from
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6.8
Pros: Pickup delayed because of car unavailability
Cons: Be ready for cat change
review from
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7.2
Pros: The desk agent at pickup was good.. dropoff was odd because it was so early in the morning, there were no people anywhere, not in the parking area and not at the desk inside the terminal. I had to just leave the keys in a questionable-looking box and hope that was what I was supposed to have done.
Cons: If you know your return is going to be outside of business hours, ask the agent at pickup exactly how that will work! No one needs to be confused at 5:30 in the morning when they have a plane to catch.
review from
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2.0
Pros: nothing.
Cons: We had reserved the car for an 8am pickup. We were late. We arrived at the storefront a few minutes after 9am. This was for a pre-paid pick up of a minivan. Since we were late (a bit more than an hour) they gave the vehicle for which we had prepaid to someone else, and did not have another for us.
review from
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3.2
Cons: I had to wait what seemed like forever in the rental center b/c there was only one employee who was working and he had to clean cars to rent. We were later in the day than intended and they gave away our prepaid suv leaving us with a small sedan. Their attempt to compensate was insufficient
review from
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3.2
Pros: I reserved a mid-size car. It was not available.
Cons: The car smelled of SMOKE. Yuck!
review from
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6.0
Cons: When I arrived in Syracuse there was a line 40 Deep with only 2 people providing cars. Not great planning was it?
review from
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2.8
Pros: Not much - staff poorly trained, manager demonstrated zero courtesy, not the slightest bit apologetic that our car was not available...
Cons: Almost everything, including providing the compact vehicle we rented and instead insisting there was a misunderstanding on our part, hence the subcompact Fiesta we were given. Overall a lousy experience that could have been much better had the personnel had a clue about customer service.
review from
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4.0
Cons: Well simple, my car return destination was 20 miles from the airport? Why? It took me an hour to straitened this out. I returned from where I rented. Then they advised that I should always check the return spot? Never ever heard of such nonsense in 40 years of rental. Never again.
review from
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2.0
Pros: Making the rental was fine. I got to the airport they would not take my charge cards because it needed the chip. And it needed to be a charge, not a debit. I had three cards all debit. I also could. Not pay cash. I also could not have my daughter pay with her card over the phone. So I. Did not
review from
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4.8
Pros: The counter attendant, when she finally arrived, was friendly but not super helpful. I got a lot of replies of, "I can't do that from here," "I won't know how much it will cost until I get your credit card," "That's not what my screen is showing."
Cons: Our rental agreement was misrepresented and we paid more than we were quoted.
review from
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2.0
Pros: Nothing
Cons: Terrible experience. The car was not booked at the airport as expected. Instead I had to Uber to another location and that location was closed so I never got the car.
review from
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6.4
Cons: The price was ridiculous. To rent a car for almost $200 for 1 day is insane.
review from
Where can I find Hertz hire cars in Syracuse?
1216 Burnet Avenue, Hertz car rentals
Address
1216 Burnet AvenuePhone
+1 315 426 0936FAQs about hiring a car from Hertz in Syracuse
How many car hire locations does Hertz have in Syracuse?
Hertz has 3 car hire locations in Syracuse. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Hancock Intl Airport (SYR)?
Yes
Does Hertz offer shuttle or airport pick-up services from Hancock Intl Airport (SYR)?
Yes