Book Hertz car hires in Syracuse

Cons: We showed up and were told by manager no cars were available because one was broken and the other had body damage, even though we had a pickup scheduled at noon. Have never experienced something like this before

Pros: Staff were friendly but ultimately unhelpful

Cons: Requested vehicle was not available. Upgraded to an SUV which meant exorbitant gas consumption and ridiculously increased cost. No offer to obtain another car from a nearby sister store.

Pros: It was literally the worst rental car experience I ever had

Cons: They didn’t have cars - literally everything could have been better

Pros: Not much

Cons: Waited an hour for the car. Other cars were available but I was not offered a no charge upgrade. Was told I could pay an additional $20/day for a car if I did not want to wait, after I had already waited 30 minutes. Worst rental car experience in the 35 years that I have been traveling on business.

Pros: nothing.

Cons: We had reserved the car for an 8am pickup. We were late. We arrived at the storefront a few minutes after 9am. This was for a pre-paid pick up of a minivan. Since we were late (a bit more than an hour) they gave the vehicle for which we had prepaid to someone else, and did not have another for us.

Cons: I had to wait what seemed like forever in the rental center b/c there was only one employee who was working and he had to clean cars to rent. We were later in the day than intended and they gave away our prepaid suv leaving us with a small sedan. Their attempt to compensate was insufficient

Pros: I reserved a mid-size car. It was not available.

Cons: The car smelled of SMOKE. Yuck!

Cons: When I arrived in Syracuse there was a line 40 Deep with only 2 people providing cars. Not great planning was it?

Pros: Not much - staff poorly trained, manager demonstrated zero courtesy, not the slightest bit apologetic that our car was not available...

Cons: Almost everything, including providing the compact vehicle we rented and instead insisting there was a misunderstanding on our part, hence the subcompact Fiesta we were given. Overall a lousy experience that could have been much better had the personnel had a clue about customer service.

Cons: Well simple, my car return destination was 20 miles from the airport? Why? It took me an hour to straitened this out. I returned from where I rented. Then they advised that I should always check the return spot? Never ever heard of such nonsense in 40 years of rental. Never again.