Guest reviews
Overall rating
6.6
Good
Based on 2,672 reviews
Cleanliness
7.2
Comfort
7.2
Pick-up/Drop-off
6.8
Value for money
7.4
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
-
6.4
Pros: Staff was great.
Cons: Car was dirty, inside & out.
review from
-
6.0
Cons: Purchased insurance but never got the confirmation for insurance I had to purchase twice
review from
-
2.0
Cons: Please don’t use this company. I got to the airport in Syracuse and it turns out they don’t function on saturdays. I ended up booking with Avis. I will run the other way if I ever hear of this car rental company again
review from
-
10.0
Got a great rate for Syracuse which is ridiculously expensive
Pros: Ease of booking and price
Cons: Syracuse airport is torn up and extremely hard to navigate - not Kayak's fault but a really bad experience for travelers there.
review from
-
6.8
Payless in Syracuse
Cons: Don't bother calling the pickup phone number because they will never answer. Just try to figure out where they've been moved to due the the construction in the airport! Also the EZ Pass did Not work!
review from
-
10.0
Great Service - helpful folks
Pros: For the first time ever I forgot to refill the car before returning it. I was running super late to my flight, and they were completely understanding. I expected to pay the fee for refilling, but they were extremely understanding and realized that I only used a few gallons of fuel - they charged me the pump price instead of the fee. Extremely thoughtful - will definitely rent from them again!!
Cons: I don't have a bad thing to say. I was a little disappointed that I paid twice for insurance, once through a third party during the booking, and another when I arrived. I wish it was all together - but that's it.
review from
-
2.0
Cons: Was not able to make a change to my reservation. Very poor.
review from
-
10.0
Totally Customer-Oriented!
Pros: service; doing best to meet my need and beyond. May and her colleague rocked!
Cons: NA!
review from
-
7.6
Great price. Ok service.
Pros: The women at the pick up counter in Syracuse was great.
Cons: The instructions in the email had you first call a number that no one answers. I called the national number as opposed to the local one and the customer service representative did not think the Syracuse airport existed nor did he know about the instructions in the email to call the local number Car trunk had trash in it from a previous renter and the car smelled of smoke. Perhaps you have to pay extra for a non-smoking car but I was not aware. No one was at the counter for the return nor answered the phone.
review from
-
9.2
Pros: They. Upgraded us to a suv for very little extra
review from
-
8.4
Confused about fill up conditions
Pros: Excellent price / cleanliness of car was good
Cons: I did not like that we were told the tank would be full. However when we drove the car not even a smile it had dropped quite a bit on the gas gauge. We were told that when we bring the car back to have the gas tank filled or as close as possible. The people who previously used it didn't fill the tank all the way
review from
-
8.0
Pros: Good value for the money
Cons: When I went to pick up the car, the employee handling the counter told me numerous personal stories that made the whole experience roughly 20 minutes longer than it needed to be. She would stop processing paperwork to tell me personal stories....
review from
-
10.0
Got a great rate for Syracuse which is ridiculously expensive
Pros: Ease of booking and price
Cons: Syracuse airport is torn up and extremely hard to navigate - not Kayak's fault but a really bad experience for travelers there.
review from
-
10.0
Great Service - helpful folks
Pros: For the first time ever I forgot to refill the car before returning it. I was running super late to my flight, and they were completely understanding. I expected to pay the fee for refilling, but they were extremely understanding and realized that I only used a few gallons of fuel - they charged me the pump price instead of the fee. Extremely thoughtful - will definitely rent from them again!!
Cons: I don't have a bad thing to say. I was a little disappointed that I paid twice for insurance, once through a third party during the booking, and another when I arrived. I wish it was all together - but that's it.
review from
-
10.0
Totally Customer-Oriented!
Pros: service; doing best to meet my need and beyond. May and her colleague rocked!
Cons: NA!
review from
-
9.2
Pros: They. Upgraded us to a suv for very little extra
review from
-
6.8
Payless in Syracuse
Cons: Don't bother calling the pickup phone number because they will never answer. Just try to figure out where they've been moved to due the the construction in the airport! Also the EZ Pass did Not work!
review from
-
7.6
Great price. Ok service.
Pros: The women at the pick up counter in Syracuse was great.
Cons: The instructions in the email had you first call a number that no one answers. I called the national number as opposed to the local one and the customer service representative did not think the Syracuse airport existed nor did he know about the instructions in the email to call the local number Car trunk had trash in it from a previous renter and the car smelled of smoke. Perhaps you have to pay extra for a non-smoking car but I was not aware. No one was at the counter for the return nor answered the phone.
review from
-
8.4
Confused about fill up conditions
Pros: Excellent price / cleanliness of car was good
Cons: I did not like that we were told the tank would be full. However when we drove the car not even a smile it had dropped quite a bit on the gas gauge. We were told that when we bring the car back to have the gas tank filled or as close as possible. The people who previously used it didn't fill the tank all the way
review from
-
8.0
Pros: Good value for the money
Cons: When I went to pick up the car, the employee handling the counter told me numerous personal stories that made the whole experience roughly 20 minutes longer than it needed to be. She would stop processing paperwork to tell me personal stories....
review from
-
6.4
Pros: Staff was great.
Cons: Car was dirty, inside & out.
review from
-
6.0
Cons: Purchased insurance but never got the confirmation for insurance I had to purchase twice
review from
-
2.0
Cons: Please don’t use this company. I got to the airport in Syracuse and it turns out they don’t function on saturdays. I ended up booking with Avis. I will run the other way if I ever hear of this car rental company again
review from
-
2.0
Cons: Was not able to make a change to my reservation. Very poor.
review from
Other suppliers in Syracuse scored
Where can I find Payless hire cars in Syracuse?
1000 Col Eileen Collins Blvd, Payless car rentals
Address
1000 Col Eileen Collins BlvdHours
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 07:00 - 23:00 |
| Sunday | 07:00 - 23:00 |
Phone
+1 315 455 6406FAQs about renting a car from Payless in Syracuse
How many car hire locations does Payless have in Syracuse?
Payless has 1 car hire location in Syracuse. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Hancock Intl airport (SYR)?
Yes
Does Payless offer shuttle or airport pick-up services from Hancock Intl airport (SYR)?
Yes
