Syracuse Car Hire

Cons: That I was told by a third party where I reservation the car said even though the credit card was in my husband name and he did not have a driver license I could still be the driver,and two did not tell me there was a $200.00 fee to add on the bill.was not happy the guys name I checked in on Thursday was Rocky.

Cons: Additional cost of adding my wife as a driver.

Cons: Had a chance a charge at drop off that wasn't explained?

Cons: I planned to fill the tank myself but didn't know that there was no gas station at the airport exit. thus I was charged $46 for less than 1/2 tank of gas on a small car. This felt like a 'gotcha' by Hertz. It would be a better practice to tell people that if they're going to fill the tank themselves that they need to do it before the airport exit.

Cons: When I picked up the vehicle I had to wait a extra 20 minutes for a break light to be replaced and also there were red stuff spilled in the back seats on the floor rug what seems to be red fingernail polish.

Cons: My prepaid car wasn't an airport pick up. I wanted to change to an airport pick up and they could not change the reservation because they had computer problems. It took 30 minutes to tell me that! I left to get a taxi at SYR, no taxis. So I tried to rebook a new reservation and they said I'd have to wait back in a long line again. I booked at National and was out in 5 minutes. I've been a Hertz gold member for year. I'm done with them.

Cons: Nothing

Cons: Definitely did not like the radar associated with the cruise control on the Toyota Corolla. We weren't able to use cruise much at all for a 15 hour drive. The cruise also allows you to gain 15mph going down hills which seemed to make a speeding ticket inevitable. If we need a rental for a long trip I will definitely not accept a vehicle with radar on the cruise. Even the Hertz associate said it was terrible.

Cons: No issues

Cons: Didn't have the vehicle I reserved. I reserved a 15 passenger van, but when I went to pick up, they were only going to give me a 10 passenger. Didn't give me a discount for the upgrade, which I thought my reserved price should have been honored. Ended up paying over $100.00 more than I expected.

Cons: The amount was not chartered right! The car wasn't clean.

Cons: Franchise fee was added. The mobile oil was not changed. There was no water in wipers. Insurance rate was high. Extremely poor service. Difficult to locate car in the garage because no sign was posted. Over all, the service was poor, not comfortable in taking car on rent

Cons: They tried to stick me with an 11-seater van, and had to pay extra to get a more reasonable economy car/sedan. This was not transparent to me when I made the reservation.

Cons: When I queried the $20 increased charge over the quoted price at the counter I was told it was the "franchise fee". When I had time to look more closely I saw that "Tripsaver @$4.99" per day had been added without asking me if I wanted it (I didn't, I have AAA) I called the franchise and the lie was repeated - evectivly blaming KAYAK for not quoting the right price (in fact KAYAK's quote was accurate)

Cons: waiting in line to drop off car. Car did not have a gas cap and no one told me when I picked it up so I wanted to report when I dropped it off so as not to get charged for it. I had to wait in line and when I got to the counter the girl said very matter of tact, "oh those cars don't have a gas cap".

Cons: My key broke with normal use in the ignition over 4 days and I was charged $300 for it!!! I will be disputing this.

Cons: The drop off-processing took a little longer than I expected. I was glad I was the only one there and didn't have to wait in line.

Cons: Feel like I can't trust a Kayak car rental reservation

Cons: No manual in car, no insurance or registration paperwork, car was not clean, did not run right, evidence of smoking in car from previous renters.

Cons: We reserved a Full size and it was too small so had to upgrade and it cost us more. Don't feel the Ford Full size is a true FULL size car

Cons: Car was full of air freshener. Horrible! Had to drive with windows down in 30 degree weather. Smell got in my clothes and made me feel sick. would have returned but no time to go back out to airport.

Cons: When I returned the car they added a $4.99 per day trip saver fee. I h ad a flat tire and called Thrifty and Joe told me to call AAA. I had to find an exact match of the tire or pay for the tire and pay again to replace it on return. I finally found someone who had a match for the tire over 30 miles away while driving on a donut. I lost a day of traveling time and had an extremely hard time finding a hotel as it was Paris Island Marine Boot Camp Training Graduation weekend. I finally found a room at Country Inn and Suites in Beaufort S.C. (the management there gave us a room with little water pressure but it beat sleeping in the car because we couldn't drive on the spare Thank Goodness for them) So I ask what is the $4.99 per day Trip saver fee when I am told to call my own triple AAA.

Cons: The wait for the checkout was quite long. It seemed like the process was not nearly as automated I'm used to.

Cons: My understanding of the offer we booked was that we would have whatever car they had the most of on hand, expecting a compact or similar. Instead we were offered a 12 passenger van as the only option for the price promised. This does not seem like a reasonable option for a couple on a brief visit to upstate New York. It also would have been ridiculous for us to drive in a funeral processional in a 12-passenger van, but that's neither here nor there. As an alternative, we were suggested a Ford Mustang at double the rate we had booked. We ended up agreeing on a Ford Focus, at a cost of $100 more than our estimated total. The friendly Thrifty representative offered us the Mustang at the same price, which we accepted. The experience overall was mediocre. Had we known that only a van would have been made available to us for the agreed upon price, we would have made separate arrangements.

Cons: - They over-estimated fuel consumption and billed me excessively, or did not give a clear estimation method. - Airport tax ($40) was labeled deliberately obscurely and not included in initial offer totals. - Agressive upselling to higher models was tasteless and crass.

Cons: The windows looked like they were cleaned with an old rag. The night we picked it up it was rainy and we couldn't see very well. stopped at a restaurant and used water and paper towels to make it where we were gping.

Cons: After I filled tank they still tried to charge me and when I picked the vehicle up it wasn't filled

Cons: Person who took the keys and handled the drop off was at best rude but more important incompetent and in every aspect the opposite of the service received at pick-up.

Cons: Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.

Cons: There was noone at the desk when I arrived, and noone answered the phone when I called, so I rented from Avis instead.

Cons: Nobody at the Payless counter. Avis staff said nobody had even come in that day. Avis saved the day and matched my rate

Cons: Car was good but a little more worn than most but did fine.

Cons: Payless apparently has staffing problems at this site. There was no one on duty at 4 PM. Fortunately, someone from the adjacent Avis counter was able to rent me the car. Otherwise it was fine but it's not OK to have no staff on duty.

Cons: Nobody was present at the Payless desk when I arrived at the check in counter and no one ever showed up. The sales rep from Budget checked me in . I almost missed a funeral

Cons: I got no help from u to correct the problem poor service

Cons: The car was parked very close to a car on the left, which made it very difficult for me to get into the car initially. The car was not clean when I first entered it. The steering wheel was oily and there were crumbs from food on the floor and under the emergency brake. The windshield wipers had some sort of sticky residue under the rubber, not allowing me to properly wipe my windshields. Visibility was low during my road trip, making driving somewhat dangerous.

Cons: Drop off was terrible. Persons in garage were pushy and grabbed my keys and locked the car as soon as I arrived. Asked them THREE TIMES NOT TO LOCK THE Car UNTIL I GOT MY TGHINGS OUT!!! But they did anyway and said they did not. They had the keys so it was not me who locked it. Seemed like they just wanted to grab the car and not give me time to exit Just a bums rush!!

Cons: Price of suv

Cons: The car smelled of smoke and had stains on the seats.

Cons: Pick-up in Syracuse was long. I had the advantage of the line getting shorter when a customer left to get a car elsewhere No one was available to check car in at Rochester. Waited over 10 minutes. Ended up leaving keys on counter

Cons: Not knowing that if I brought it back early, the price reduced.

Cons: I reserved a compact car, but they could only offer me a pickup truck or a minivan. The minivan was nice and well equipped, but I would have preferred to have the vehicle I reserved instead.

Cons: Employee got snippy when I declined coverage and said he actually enjoyed it when people decline and then have an issue and their insurance rates go up.