Syracuse car hire information
| Pick-up location | Syracuse |
|---|---|
| Rental locations | 16 |
| Airport locations | 10 |
Syracuse car hire reviews and directory
Rated no. 1
Hertz
Best rated
5.9 Okay (52 reviews)
3 locations in Syracuse
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Hertz reviews
Car hire locations
Hertz
Locations in Syracuse
1000 Col Eileen Collins Bl
+1 315 455 2498
1216 Burnet Avenue
+1 315 426 0936
638 W Genesee St
+1 315 423 6570
- 5.7
- 6.4
- 6.2
- 5.1
- 6.0
Recent reviews
10.0 Excellent
15 Jun 2016
Nice car good price
Pros: The car was a Mazda 3 which is an excellent auto. It only had a couple thousand miles on it, comfy, great handling, great fuel mileage. The pickup and drop-off were both easy.
4.0 Okay
12 May 2018
Out of cars
Pros: The car was fine
Cons: Many irate customers due to no vehicles . Agent went back and forth with customers. Wasn’t pretty
2.0 Mediocre
12 Jul 2019
Pros: nothing.
Cons: We had reserved the car for an 8am pickup. We were late. We arrived at the storefront a few minutes after 9am. This was for a pre-paid pick up of a minivan. Since we were late (a bit more than an hour) they gave the vehicle for which we had prepaid to someone else, and did not have another for us.
5.6 Okay
4 May 2016
Bad service
Pros: The location of the place where i picked up.
Cons: That I was told by a third party where I reservation the car said even though the credit card was in my husband name and he did not have a driver license I could still be the driver,and two did not tell me there was a $200.00 fee to add on the bill.was not happy the guys name I checked in on Thursday was Rocky.
4.0 Okay
21 Jan 2017
Car was Ok service not.
Pros: Rental was good. However returning not so much. As the only customer in the store I waited for almost an hour as the associates answered phones and chatted amongst themselves completely ignoring my presence. It was like I was invisible. I got to hear about how much the associate disliked her boyfriend and how the general manager was useless. Next time I'll pay more and go to enterprise. Just an FYI I don't want to know who is dating who in your organization. Last time will ever rent from Hertz.
8.0 Excellent
8 Feb 2017
Good Local Service
Pros: The local staff were very helpful, they provided genuine friendly and efficient service.
Cons: Additional cost of adding my wife as a driver.
6.4 Good
22 Mar 2017
Pros: It was fast no waiting
Cons: Had a chance a charge at drop off that wasn't explained?
8.4 Excellent
1 Apr 2017
$46
Cons: I planned to fill the tank myself but didn't know that there was no gas station at the airport exit. thus I was charged $46 for less than 1/2 tank of gas on a small car. This felt like a 'gotcha' by Hertz. It would be a better practice to tell people that if they're going to fill the tank themselves that they need to do it before the airport exit.
9.6 Excellent
12 May 2017
Pros: Customer service a plus!
Cons: When I picked up the vehicle I had to wait a extra 20 minutes for a break light to be replaced and also there were red stuff spilled in the back seats on the floor rug what seems to be red fingernail polish.
2.0 Mediocre
27 May 2017
Horrible service
Cons: My prepaid car wasn't an airport pick up. I wanted to change to an airport pick up and they could not change the reservation because they had computer problems. It took 30 minutes to tell me that! I left to get a taxi at SYR, no taxis. So I tried to rebook a new reservation and they said I'd have to wait back in a long line again. I booked at National and was out in 5 minutes. I've been a Hertz gold member for year. I'm done with them.
Rated no. 2
Enterprise
8.4 Excellent (9 reviews)
2 locations in Syracuse
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Enterprise reviews
Car hire locations
Enterprise
Locations in Syracuse
1000 Col Eileen Collins Blvd
+1 833 813 5267
637 W Genesee St
+1 315 423 0022
- 8.4
- 8.7
- 8.7
- 8.2
- 8.2
Recent reviews
7.6 Good
8 Feb 2019
Pros: Friendly staff, pick up/drop off quick and easy
Cons: Looked at rental prices in the AM, went to book it later in the afternoon and price/day almost doubled. Asked why and they said prices can change hourly. So if you see a good deal book it immediately
10.0 Excellent
4 Feb 2017
Pros: Truck we rented was very comfortable. We felt safe driving in very poor weather conditions.
4.0 Okay
18 Mar 2017
Pros: Allowed me to book a rental a downtown instead of airport - the enterprise folks then stiffed me for 100+ car since they pretended that there was no reservation.
8.4 Excellent
13 Dec 2018
Pros: Simple, very helpful staff
Cons: Insurance and liability insurance expense because my insurance co. would not cover a 12 person van.
10.0 Excellent
30 Jun 2019
Cons: It was great. They gave us a bigger vehicle and even paid for our Ride to the airport because the shuttle was not available.
8.0 Excellent
23 Aug 2016
Pros: Car was great. Drove well. Was clean
Cons: Pick-up in Syracuse was long. I had the advantage of the line getting shorter when a customer left to get a car elsewhere
No one was available to check car in at Rochester.
Waited over 10 minutes. Ended up leaving keys on counter
10.0 Excellent
31 Jan 2017
Pros: How easy it was to pick up and deliver.
Cons: Not knowing that if I brought it back early, the price reduced.
10.0 Excellent
3 Apr 2017
Pros: Friendly staff, quick check in and out. Car was clean. Every person I encountered made sure I was satisfied.
8.0 Excellent
13 Jun 2017
Cons: I reserved a compact car, but they could only offer me a pickup truck or a minivan. The minivan was nice and well equipped, but I would have preferred to have the vehicle I reserved instead.
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Budget reviews
Car hire locations
Budget
Locations in Syracuse
1031 West Genesee Street
+1 315 446 1323
- 8.4
- 8.0
- 8.0
- 8.4
- 8.4
Recent reviews
10.0 Excellent
8 Sep 2016
wrong pickup point but they still gave me great se
Pros: when I booked I thought the pickup point was at the Syracuse Airport, but was informed actually it was downtown Syracuse. But they took the timevto find a good value that theyhad there. So I was on the road quite quickly.
10.0 Excellent
10 Dec 2015
Great service
Pros: Great car
9.6 Excellent
17 Aug 2016
Easy and affordable
Pros: Decided to not pick up the car from the airport and instead from a dealer outside of town. Was much easier and a better price.
2.0 Mediocre
27 Dec 2016
Pros: Lady at
Cons: Blonde Lady at Dewitt location is clueless.
9.6 Excellent
2 Aug 2017
airport
Pros: i appreciate oicking up the car in my neighborhood, and being able to drop it off at Hancock airport
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Avis reviews
Car hire locations
Avis
Locations in Syracuse
1000 Col Eileen Collins Boulevard
+1 315 455 9601
1031 West Genesee Street
+1 315 449 2732
- 7.5
- 7.7
- 8.3
- 8.0
- 7.5
Recent reviews
10.0 Excellent
18 Nov 2015
Great Option for Syracuse to Ithaca
Pros: Best option to get from the Syracuse Airport to Ithaca when you don't have a ride. It is so much for convenient and affordable than the car service and limited bus schedule.
5.2 Okay
27 Dec 2015
Deliberately hidden large fees, and fuel consumpti
Cons: - They over-estimated fuel consumption and billed me excessively, or did not give a clear estimation method.
- Airport tax ($40) was labeled deliberately obscurely and not included in initial offer totals.
- Agressive upselling to higher models was tasteless and crass.
7.6 Good
19 Apr 2016
Windows
Pros: The vehicle is nice and comfortable. Other than the comments below it was a good experience.
Cons: The windows looked like they were cleaned with an old rag. The night we picked it up it was rainy and we couldn't see very well. stopped at a restaurant and used water and paper towels to make it where we were gping.
9.6 Excellent
31 Dec 2016
Great service
Pros: I really appreciate that the staff in Syracuse stayed late to wait for our delayed flight. Super service!!!
9.6 Excellent
6 Feb 2017
Cons: After I filled tank they still tried to charge me and when I picked the vehicle up it wasn't filled
2.0 Mediocre
4 Mar 2017
Worst rental ever
Pros: This car smelled bad and drove worse. It made more noise than the bed in a hotel that rents by the hour. Terrible
8.4 Excellent
12 Apr 2017
Pros: The Pick/up was delightful and the help we got via phone and than in person was magnificent.
Cons: Person who took the keys and handled the drop off was at best rude but more important incompetent and in every aspect the opposite of the service received at pick-up.
6.0 Good
2 May 2017
Syracuse was fine, DCA was awful
Pros: Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.
Cons: Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.
8.0 Excellent
1 Oct 2017
Pros: Easy pick up and drop off
Cons: Bugs not completely cleaned from windshield and candy (3 M and Ms) on floor along side the passenger seat.
10.0 Excellent
19 Nov 2018
Pros: STAFF WAS VERY FRIENDLY AND HELPFUL.
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National reviews
Car hire locations
National
Locations in Syracuse
1000 Col Eileen Collins Blvd
+1 844 370 9183
- 8.0
- 6.0
- 10.0
- 6.0
- 8.0
Recent reviews
7.6 Good
12 Sep 2016
Pro's and Con's
Pros: we were upgraded to a nice SUV.
Cons: Employee got snippy when I declined coverage and said he actually enjoyed it when people decline and then have an issue and their insurance rates go up.
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Dollar reviews
Car hire locations
Dollar
Locations in Syracuse
1000 Col Eileen Collins Blvd
+1 866 434 2226
- 6.4
- 8.2
- 7.8
- 6.9
- 6.6
Recent reviews
6.0 Good
30 Jul 2018
Pros: The vehicle was in good repair and drove well.
Cons: The vehicle I reserved was not available and the one that I was provided as a replacement was smaller and less comfortable for my family. I also discovered a croissant in a plastic container and a lighter underneath the drivers seat. Otherwise the vehicle seemed to be clean.
10.0 Excellent
20 Apr 2016
Pros: Staff member was very pleasant and helpful. Car was clean.
10.0 Excellent
29 Apr 2016
Great transaction
Pros: No issues. Flawless transaction
Cons: No issues
10.0 Excellent
9 Aug 2016
Pros: Great customer service at the airport.
6.0 Good
28 Sep 2016
Cons: Didn't have the vehicle I reserved. I reserved a 15 passenger van, but when I went to pick up, they were only going to give me a 10 passenger. Didn't give me a discount for the upgrade, which I thought my reserved price should have been honored. Ended up paying over $100.00 more than I expected.
2.0 Mediocre
8 Nov 2016
Cons: The amount was not chartered right! The car wasn't clean.
3.6 Mediocre
6 Mar 2017
Bad customer service
Pros: Carvwas good, pick up is easy
Cons: Franchise fee was added. The mobile oil was not changed. There was no water in wipers. Insurance rate was high. Extremely poor service. Difficult to locate car in the garage because no sign was posted. Over all, the service was poor, not comfortable in taking car on rent
5.6 Okay
26 Mar 2017
Cons: They tried to stick me with an 11-seater van, and had to pay extra to get a more reasonable economy car/sedan. This was not transparent to me when I made the reservation.
5.2 Okay
3 Apr 2017
Watch out for unwanted "Trip saver": 4.99/day extra
Pros: Staff were polite (but lied)
Cons: When I queried the $20 increased charge over the quoted price at the counter I was told it was the "franchise fee". When I had time to look more closely I saw that "Tripsaver @$4.99" per day had been added without asking me if I wanted it (I didn't, I have AAA)
I called the franchise and the lie was repeated - evectivly blaming KAYAK for not quoting the right price (in fact KAYAK's quote was accurate)
8.8 Excellent
7 Apr 2017
Pros: pick up and drop off right at the airport
Cons: waiting in line to drop off car. Car did not have a gas cap and no one told me when I picked it up so I wanted to report when I dropped it off so as not to get charged for it. I had to wait in line and when I got to the counter the girl said very matter of tact, "oh those cars don't have a gas cap".
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Payless reviews
Car hire locations
Payless
Locations in Syracuse
1000 Col Eileen Collins Blvd
+1 315 455 6406
- 6.5
- 6.7
- 6.7
- 6.5
- 7.1
Recent reviews
2.0 Mediocre
29 Aug 2016
Absentee Rentalk
Cons: There was noone at the desk when I arrived, and noone answered the phone when I called, so I rented from Avis instead.
2.0 Mediocre
19 Sep 2016
Cons: Nobody at the Payless counter. Avis staff said nobody had even come in that day. Avis saved the day and matched my rate
8.0 Excellent
9 Oct 2016
Quick, Easy, Good Value
Pros: Quick, easy rental process in Syracuse while other counters had lines.
Cons: Car was good but a little more worn than most but did fine.
6.4 Good
30 Jan 2017
No staff at counter
Cons: Payless apparently has staffing problems at this site. There was no one on duty at 4 PM. Fortunately, someone from the adjacent Avis counter was able to rent me the car. Otherwise it was fine but it's not OK to have no staff on duty.
10.0 Excellent
3 Feb 2017
Good all round
Pros: Everything worked out for us.
10.0 Excellent
5 Mar 2017
Friendly People, Great Value
Pros: Very friendly staff, clean car, great value.
2.0 Mediocre
13 Jul 2017
Cons: Nobody was present at the Payless desk when I arrived at the check in counter and no one ever showed up. The sales rep from Budget checked me in . I almost missed a funeral
3.2 Mediocre
19 Sep 2017
Dirty car and smelled like stale smoke
Pros: Pick up and delivery was easy
Cons: INitially the clerk tried to charge an extra 20$ and then when questioned, he made the adjustment to the original quote. INitially I thought the car smelled like stale smoke, but out the window down and it wasn't bad. The next day, when I drove further it smelled so bad it was nauseating, but I didn't have time to return the car. When night came, I realized the inside of the windshield was filthy and smeared causing considerable headlight glare. There was also a map from the previous renter and a bag of trash in the trunk. When I reported this politely to the clerk, she put a note in my reservation. I don't think she really cared. I will not use this company again.
9.2 Excellent
25 Sep 2017
Cons: There was no one at the rental counter when i went to pick the car up. Luckily the people from Avis were willing to help me.
8.4 Excellent
12 Nov 2017
Unhappy with insurance arrangement
Pros: Payless knew nothing of the independent company from whom I purchased insurance, and tried to sell me their own.
Cons: Did not understand that I was not purchasing insurance from Payless. Uncomfortable with the dis-connect with Payless. I know you make money on insurance but I felt LESS secure because of the arrangement. Insurance is about buying a sense of security, so this arrangement failed
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Alamo reviews
Car hire locations
Alamo
Locations in Syracuse
1000 Col Eileen Collins Blvd
+1 844 370 9182
- 6.7
- 6.3
- 7.0
- 7.0
- 6.0
Recent reviews
2.0 Mediocre
15 Oct 2016
The whole dealing was a mess
Cons: I got no help from u to correct the problem poor service
6.8 Good
21 Dec 2016
Hoping for a better experience next time
Pros: The price was much more affordable than Hertz's car rental for a driver under 21 years of age, although a little excessive.
Cons: The car was parked very close to a car on the left, which made it very difficult for me to get into the car initially.
The car was not clean when I first entered it. The steering wheel was oily and there were crumbs from food on the floor and under the emergency brake.
The windshield wipers had some sort of sticky residue under the rubber, not allowing me to properly wipe my windshields. Visibility was low during my road trip, making driving somewhat dangerous.
10.0 Excellent
4 Jan 2017
Pros: no hassle
5.2 Okay
19 Apr 2017
Pros: Good car Good gas mileage
Cons: Drop off was terrible. Persons in garage were pushy and grabbed my keys and locked the car as soon as I arrived. Asked them THREE TIMES NOT TO LOCK THE Car UNTIL I GOT MY TGHINGS OUT!!! But they did anyway and said they did not. They had the keys so it was not me who locked it. Seemed like they just wanted to grab the car and not give me time to exit Just a bums rush!!
9.2 Excellent
25 Apr 2017
Overall good job
Pros: Upgrade my car to SUV
Cons: Price of suv
6.4 Good
16 May 2017
Cons: The car smelled of smoke and had stains on the seats.
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Thrifty reviews
Car hire locations
Thrifty
Locations in Syracuse
1000 Col Eileen Collins Blvd
+1 315 455 1001
5400 South Bay Rd
+1 315 455 1001
- 4.6
- 5.6
- 5.6
- 4.8
- 4.6
Recent reviews
8.0 Excellent
13 Jun 2017
Weekend rental
Pros: Attentive service; offered a substitute full size car because the compact I reserved was not available. Good business hours.
Cons: The drop off-processing took a little longer than I expected. I was glad I was the only one there and didn't have to wait in line.
2.0 Mediocre
25 Oct 2017
No car despite reservation
Pros: not one thing.
Cons: We arrived to the airport only to learn that there was no car available for us despite holding a reservation for weeks. No notification. No offer to remedy the situation. Terrible service. Will never use Thrifty again.
2.0 Mediocre
19 Nov 2015
Left me stranded
Pros: After making the reservation with Kayak, Throfty car rental ended up not having any cars available once I checked in at the counter in Syracuse. It was after 11pm. Luckily I was able to get another car with another rental company but paid a lot more.
Cons: Feel like I can't trust a Kayak car rental reservation
3.6 Mediocre
29 Nov 2015
Pros: Friendly staff
Cons: No manual in car, no insurance or registration paperwork, car was not clean, did not run right, evidence of smoking in car from previous renters.
6.0 Good
11 Oct 2016
Cons: We reserved a Full size and it was too small so had to upgrade and it cost us more. Don't feel the Ford Full size is a true FULL size car
8.0 Excellent
3 Dec 2016
Happy with Thrifty
Pros: The car was ready on time and the staff person completed all the paperwork quickly. The car was nicer than expected. They didn't have the class of car that we reserved so they gave us a free upgrade. We thought we were going to get something like a Toyota Corolla but they gave us a Honda Accord instead.
10.0 Excellent
13 Feb 2017
super accomodating
Pros: everything,
needed upgrade.. no problem
left my car, they parked and when i picked up.. no smow on it
4.0 Okay
8 Mar 2017
Pros: Price was okay and woman at check in desk was very nice and efficient.
Cons: Car was full of air freshener. Horrible! Had to drive with windows down in 30 degree weather. Smell got in my clothes and made me feel sick. would have returned but no time to go back out to airport.
5.2 Okay
14 Mar 2017
hidden charges
Pros: The car was new clean well equipped and very comfortable
Cons: When I returned the car they added a $4.99 per day trip saver fee. I h ad a flat tire and called Thrifty and Joe told me to call AAA. I had to find an exact match of the tire or pay for the tire and pay again to replace it on return. I finally found someone who had a match for the tire over 30 miles away while driving on a donut. I lost a day of traveling time and had an extremely hard time finding a hotel as it was Paris Island Marine Boot Camp Training Graduation weekend. I finally found a room at Country Inn and Suites in Beaufort S.C. (the management there gave us a room with little water pressure but it beat sleeping in the car because we couldn't drive on the spare Thank Goodness for them) So I ask what is the $4.99 per day Trip saver fee when I am told to call my own triple AAA.
8.0 Excellent
12 Jun 2017
Pros: Good car at a reasonable rate.
Cons: The wait for the checkout was quite long. It seemed like the process was not nearly as automated I'm used to.
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Car hire locations
Sunnycars
Locations in Syracuse
1000 Colonel Elieen Collins Blvd
147 travellers who rented a car in Syracuse gave the car agency they used an average rating of 6.5
Car hire locations in Syracuse
When to book a hire car in Syracuse
Average daily price per month
Car hire prices as pick-up date approaches
-1 day
-2 days
Top tips for renting a car in Syracuse
- It is highly recommended that visitors of Syracuse rent a car, as the city is much more easily navigated in a private car than via public transportation, especially because public transportation options are fairly limited and the city was designed primarily with private vehicles in mind. For instance, if you would like to go from downtown Syracuse to the Lakefront then it is 3 miles away, or a mere 7-minute, but if you were to take public transport it would take upwards of 30 minutes.
- Is picking up the hire car step one of your trip to Syracuse? If so and you are landing at Syracuse Hancock International Airport, you will find the hire car counters in the main terminal of the airport.
- In the area surrounding Syracuse University, jaywalking by pedestrians is particularly common and should be looked out for. This is partly because of the high density of pedestrians and also because of the many tiny streets in the area. It is not too big of an issue, but just make sure to keep your eyes open for any people suddenly walking across the street.
- Rush hour in Syracuse, while not as bad as neighboring New York City, is worth avoiding at its peak hours. The morning rush hour usually lasts from 6:00 a.m. to 9:00 a.m., while the afternoon rush hour goes from 4:00 p.m. to 6:00 p.m. As far as congestion goes, I-81 is one of the worst affected during rush hour and, unless your commute requires it, it should be avoided.
- Book your rental car in Syracuse at least 1 week before your trip in order to get a below-average price
FAQs about hiring a car in Syracuse
What is the best rental car company in Syracuse?
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Syracuse are Alamo (8.7, 6526 reviews), Enterprise (8.5, 12883 reviews), and Avis (7.6, 2272 reviews).
How can I find car rentals near me in Syracuse?
Take a look at our extensive car rental location map to find the best rental cars near you.
What type of car is recommended for driving in Syracuse?
Syracuse is one of the more historic cities in the United States and, as such, many of its roads and streets harken back to the pre-automobile era. These streets can often be on the narrower side, so smaller vehicles such as compacts, sedans and coupes are recommended to visitors renting a car in Syracuse. If nothing else, a larger vehicle could be difficult to fit into streetside parking spots.
What's the speed limit in Syracuse?
Residential speed limits range from 25 to 45 mph, while urban areas typically range from 35 to 55 mph. Additionally, highways and freeways feature speed limits of 65 mph in rural areas and 55 mph in urban areas.
How are gas prices in Syracuse?
Petrol prices are on average about $2.50 in Syracuse, which is on the upper end of petrol prices in the United States. However, this is slightly cheaper than the average price seen in nearby New York City, which is around $2.60 per gallon.
Where are the best places to park in Syracuse?
If you plan to visit the downtown area of Syracuse, your best bet for finding parking is at one of the various parking garages dotting the downtown area. Streetside parking is also an option but it can fill up quickly in the more popular areas, so if you don’t get there early, all the spots may be gone already. However, parking is amply available in the garages so you should experience no issues finding parking.