7.9
Pro: The rental staff was very friendly and efficient. I was thankful they staff member was there an hour after the office closed as I didn't see anywhere on my reservation that the office closed at 5:00 PM on weekdays and I arrived about 5:30-5:45. I also discovered that if I missed picking it up that day, I would loose the rental sale price. Did I say the checkout staff was very kind and efficient? Con: see above. Please include information on the reservation details (hours) and what happens if your flight is delayed or rescheduled. Please include a copy of any prior noted damage when the car is picked up. I took pictures but was not sure the company was aware of prior damage until I returned the car. Since the office was closed right after I received the keys, I could only take pictures and hope for the best. I called about how to get to the offsite AVIS office and was told I could take a lightrail and walk two blocks. I got a ride and saw it was way more than two blocks and through an area that I was told was not safe. After returning the car to the offsite office, we took an Uber back to the airport (15 minutes).Reviewed 24 Jun 2021
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8.0
Pros:Felix at downtown mpls avis was greatReviewed 16 Sep 2020
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10.0
Totally adapted to our needsPros:They were able/willing to adjust our vehicle when the one we had reserved was not meeting our needs.Cons:Personnel were very value added.Reviewed 24 Jul 2018
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8.4
Pros:Upgrade in car. Friendly staff.Cons:Car was not fully clean. Maybe because it was an upgrade and had just been turned in? Guy cleaning cars was working real hard in heat.Reviewed 26 Jun 2018
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10.0
No worries!Pros:What you pay for is what you get. I was worried that at the end of my trip they were going to charge extra on miles or come up with something but not at all. Picked up the car with no problems and dropped off took 5 minutes. Will definitely use again!Reviewed 10 May 2018
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2.0
Cons:Cancelled the reservation because u charge .25 each mile over 1,050. Went to hertz, no extra chargeReviewed 8 Nov 2017
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6.4
Return experienceCons:I didn't like the time it took to rerurn the car. It was too longReviewed 20 Aug 2017
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10.0
Pros:the car was great, it was like drive something from outerspace. It was a great car.Reviewed 12 Aug 2017
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4.0
Cons:Issues with the first car. upon return of the second car, Avis is trying to charge over 2 times the original rate.Reviewed 10 Aug 2017
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9.2
Cons:Unhappy with the excessive fees and taxes associated with airport rentals.Reviewed 29 Jul 2017
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2.8
Long, long wait and smoke-smelling car!Cons:- Long wait at counter and only 2 agents helping people - If you don't bring back the gas receipt, Avis will charge you for an entire tank of gas, even if you filled up the tank!!! - Car reeked of cigarette smokeReviewed 2 Jul 2017
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10.0
Quick TripPros:Service was quick and friendly.Reviewed 12 Jun 2017
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