2.0 Mediocre13 Jul 2022
It took over 1 1/1 hours to get the car. There was only four people in line Employees at the counter seemed to be contract employees for Thrifty, dollar and hertz. They took hertz customers first During check in there was no one there you just left the car in the line
2.0 Mediocre14 Jun 2022
Waited in line 90 minutes, then was told after getting checked in it was another hour wait for my vehicle. Finally got called to go to pick up my vehicle and got to a 2nd counter in the rental ramp, only to be told there is no vehicle, and that they were all reserved....confused because I also reserved a vehicle, I asked why did I have to wait an hour just to be told there was no vehicle, their response was "we were hoping a return would have been made in that time, try renting from avis". So went up a floor, stood in line another hour, and while I was in line I reserved, paid for and checked in for a car, and once reaching the front of the line, was confirmed and sent on my way. The fastest part of dollar was getting my rental voided. Avis was much better than dollar.
6.0 Good13 Dec 2021
I was charged for the insurance even though I said no.
2.0 Mediocre30 Nov 2021
We reserved and paid for a 7 passenger SUV. They gave us a 5 passenger car. It took three times of us going up to the car on the airport parking garage and back to the counter inside to get it right and then they forgot to give us the correct ticket to scan to leave the airport. It took over an hour to get the act picked up and leave the airport because of this.
6.0 Good29 Nov 2021
Rental counter had a wait, only one issuer - and we weren’t explained how to retrieve the car. Also expected to pay the price listed but weren’t told airport fees, other fees and mandatory insurance costs prior.
10.0 Excellent20 Oct 2021
There was only one person working the counter and it took around 40 minutes to get checked out.
3.9 Mediocre13 Sep 2021
The car had multiples dents and blemishes all around it. When I asked a Dollar employee to document the dents, she told me that they don't do that any more. Said I should just take pictures of each and then show them to Dollar if they try to say I caused the dents. Putting the burden on me to prove I did not do something after the fact when I am telling them about it ahead of time is wrong. And since I don't get anyone to check in the car upon return (you leave the car and they mail you a receipt later), again the burden is upon me to prove I did not do something after the fact.
10.0 Excellent30 Aug 2021
had to wait-out of vehicles, did a pre drive walk around and did not look at the drivers door-got to first stop and noticed dent, had a sticker on it but wanted to contact your lovely Asian CSR-what a nightmare just to contact the MSP airport division to verify-absolutly shameful! Anyway Miriam the original MGR to see us out was nice enough to scratch the fuel charges as we waited 2 hrs to get a vehicle! All good in the end-see you next year! Todd Kimmes tjkimmes@msn.com
10.0 Excellent25 Jul 2021
Great service and reasonable upgrade which really helped. The online reservation system was super buggy and required multiple attempts to get the rental confirmed.
10.0 Excellent30 Jun 2021
I got lost in the parking garage at the Austin airport. Didn't have a specific area to be picked up. I had to go to the arrivals to get picked up. I got my steps in that's for sure. All in all it was a good experience. No problem with the vehicle at all. It served it's purpose.