Hotels near Atlanta De Kalb/Peachtree airport

Pros: Everything was lovely,the location and surrounding areas. I would like to give a shout out the the front desk worker Jamahal for everything he was wonderful 😊

Cons: Nothing

Pros: I love the rooms size and cleanliness of the entire hotel.

Cons: Breakfast was free, however I wish it was more fruit and turkey choices for guess that doesn't eat pork.

Pros: The staff on all shifts were very pleasant. The breakfast was very good and amply provided. Breakfast attendants very pleasant too.

Pros: Looked very clean.

Cons: Didn't have a sitting area

Pros: The staff was amazing!!!

Pros: Cleanliness and decor

Cons: They only offer pork for breakfast.

Pros: Our initial room was facing a restaurant playing loud music and staff graciously moved us to another room away from noise. Great service.

Cons: None

Pros: The staff was helpful and friendly.

Cons: The location was a very high traffic area because of the Mall nearby.

Pros: Everything was perfect no problems and everyone was super friendly

This hotel is perfectly located just off of I-285 and across from Perimeter Mall. There is plenty of onsite parking. The hotel serves a good breakfast starting at 6:00 a.m. in a very large space with plenty of seating. There is also a Corner Bakery just steps from the front door of the hotel. My hotel room was very clean and well-maintained.

Pros: Cleanliness, the location, amazing staff

Cons: No

Pros: Only one hiccup. We had two rooms and the second room didn¿t get cleaned the first time, but they were quick to fix it and other than that a great hotel

Pros: Close to restaurants, mall, interstate. Very clean and modern

Cons: No microwave in room

Pros: The location,It was near a mall.

Cons: One of our rooms had a bed covering that had multiple blood stains on them. We discovered this after we had already been in the bed for a time. For us this was an horrific incident and pretty much made us feel unconfortable, unsafe, and dirty our entire

Pros: The location.

Cons: The room was not cleaned properly in the middle of a pandemic. There was food left in my original rooms mini fridge from the previous guest. They then moved me to a suite and the water pressure was not good. I was totally inconvenienced the entire time!

They are not equipped enough to handle multiple handicap accessible rooms. I needed a room with a roll in shower they only had one. Couldn't take a shower. I had to wash up. Smh.

Pros: Loud. Insanely loud. Walls are paper thin. Floors echo in the hallway. Worst night of sleep I’ve ever had.

Cons: Loud. Insanely loud. Walls are paper thin. Floors echo in the hallway. Worst night of sleep I’ve ever had.

Cons: Due to checking in late the room I paid for was unavailable so instead of having two beds we had to fit four people into a king size bed.

Pros: Location

Cons: Feather pillows

Pros: Location near family

Cons: Toilet clogged somewhere in system at 1:30am; had to use bathroom in lobby until we left

Pros: Good breakfast, clean room, large HD tv, comfortable bed, and friendly staff.

Cons: My shower setup was a bit strange; no sliding door just a stationary half glass. Setup can be a little messy with splashing water. All in all it was manageable.

Pros: Close to shopping and restaurants, easy access to the interstate for going elsewhere in the city. The area around the hotel is well maintained, clean, and nice. The hotel was modern and comfortable & well laid out. The indoor pool wasnt too hot or cold (the jets were cool!) and had enough room that multiple groups could be in the room at a time and it was not cramped.

Pros: This hotel is wonderfully designed with modern and clean decor. Complimentary breakfast and beverages (coffee and tea) were great. The pool was nicely heated (although lacking a whirlpool). The area feels safe and free parking readily available.

Cons: Though I normally like firm bed, the mattress here was so hard it was like sleeping on a fitness pad. Some may find the mattress desirable but no one could sleep with the EXTREMELY loud temperature control fan that the hotel staff couldn't help but notice

Pros: Bathroom

Cons: The entire floor carpeting was drenched as if it was steamed cleaned. When I called to inquire, they acted as if it was not a big deal and could not tell me why the floor was drenched. I was puddled it was so wet.

Pros: Staff was excellent and the room amenities were great

Cons: When I purchase this room i didn't realize that it was connected to another room. The residents next door partied the entire night. I am a very easy going person but this continued until 2:30 am. I had to call down stairs to ask them could they keep it down. The staff came up immediately and ask them to keep the noise down. I could still here them til about 4am. It was an awful night for rest.

Pros: convenient location. Walking distance to Phipps Plaza. Our flights were canceled twice and we were able to extend our stay easily, keeping the same room

Pros: Welcoming & Friendly front desk staff. Clean rooms. Excellent restaurant next door!

Pros: The location.

Cons: We didn’t get housekeeping to fix our room eve when requested for it.

Pros: I like the location

Cons: There is no housekeeping everyday

Pros: The location is great and the lobby is very nice.

Cons: There was a bug in my first room so I immediately had to switch rooms. The second room they switched me to was completely different which I wasn¿t made aware of. The bed an pillows were absolutely horrible! I woke up with my back & neck killing me.

Pros: Great location and nice newer building. Very friendly and informative staff at both check-in and check-out. Highly recommended!

Cons: N/A

Pros: Customer Service and Cleanliness

Pros: AC Hotel never disappoints. The breakfast they serve is so healthy & well done!.

Pros: New, clean room and location

Cons: Paid parking

Pros: clean room, professional and kind staffs

Cons: Staff was kinda rude, room had a pungent smell, there was hair on the pillows when we checked in. Stains on bed sheets. Coffee maker was dirty and dusty.

Pros: It was spacious. I had a corner room.

Cons: Nothing in particular

Pros: Great location and the standard king room is very big.

Pros: Everything

Cons: NO

Pros: The hotel exterior looked much better in real life than in the photos, and the lobby was beautiful and well-designed. I assume it was renovated pretty recently. Great value for the price and we were happy with our stay and would stay there again. The hotel is next to a big park but we didn't get to explore it. The bed was comfortable, the room was clean. I appreciated the customized welcome message on the TV. Daily touch-up room service was great considering covid.

Cons: Parking fee, but it's common for Atlanta. The parking garage itself is convenient and has an elevator that takes you to the lobby. Facial tissue wasn't refilled (there was 3-4 left when we got there,) don't believe we ever got a floor towel, there wasn't enough towels provided for 4 guests, no plastic bags in the trash cans, no trash can on the floor. Just little details that could improve, wasn't a deal breaker for us, because the cleanliness was good.

Cons: the bathtub was plugged a little bit

Pros: clean . decor was very nice

Cons: n/a

Pros: The Entrance & Hotel front office

Cons: Cleanliness

Pros: The price was amazing for the type of hotel it was.

Cons: Upon arrival there was a little confusion regarding the room type however once we went back downstairs to the desk they took care of it.

Pros: The front desk personnel when I checked in and throughout my stay were awesome. Thanks

Cons: The high price I paid to self park.

Pros: Nice environment in general. Clean room, courteous staff.

Cons: Lack of calorie counts on or utensils for fresh food in market; missing ironing board in room.

Pros: Staff Awesome Customer Service

Cons: Food Preparation, Cleanliness

Pros: Didn¿t have to pay for internet, breakfast, and had microwave in room.

Cons: Breakfast and room costly for the quality provided.

Pros: Staff

Cons: $90 per day deposit is ridiculous!!! Then they charge you $16 per day parking! Are they in bankruptcy and need to make money fast? If I new about this nickel and dime policy ahead of time, I would have picked the Sheraton 100%. $50 flat rate deposit.

Pros: I liked the location the best.

Cons: There were a few stains and a blood spot that I found on the counter. The overall cleanliness was poor.

Pros: The cleanliness.

Cons: Room keys didn't work and I had to return to the front desk multiple times to request new key cards. My wife and I, who had been waiting in the hallway with our luggage for 20 minutes was very upset as it was her birthday. We finally got into another roo

Pros: Location.

Cons: One staff member was unprofessional. I will fire the director of house keeping for illegally entering my room and lying that he knocked and lying about I had head sets on. Fact is he did not knock & I was not wearing headsets. Violation of privacy !

Pros: Convenient to everything, very attractive lobby and bar area, rooms were spacious and clean, updated look and feel, staff was very helpful.

Cons: Parking was expensive.

Pros: Serene environment

Cons: None

Pros: Nice respectable place that seems well kept!

Cons: I don¿t like the fact that members have to pay to park!

Pros: The location is great. it is directly across the street from the Perimeter Mall.

Cons: I did not like the smell of Marijuana in the underground garage. Apparently, that is where the employees go to take a break and smoke this substance. I could also smell Marijuana while in my room. The person next to my room must have been smoking.

Pros: It was clean and the views were nice. Great location.

Cons: Horrific customer service. $90 incidentis.

Nice place to stay.

Nice place to stay.

Pros: It was close to my families home

Cons: Yes...they charge you for parking everyday. That wasn't disclosed prior to renting the room. There was a $100 pet deposit, I was charged $90 a night for incidentals that never occured

Pros: Location

Cons: Wasn¿t pleased about the cleanliness of the room

Pros: Location to stores and restaurants. Love the bar and food.

Cons: Room could be cleaner and my television was broken.

Pros: The people were nice.

Cons: My toilet broke and the tube wasn¿t braining properly .

Pros: Nice people.

Cons: Flea infestation. No refund.

Pros: Nothing special, predictable ok-ness

Cons: I stayed 6 nights. They could have upgraded me but chose not to.

Cons: Driving the whole day from DC with my family and the hotel's valet guy didn't allowed to park in the porte-cochere to check in. it was at night, pouring , and we had to drive to the garage, drag all our luggage a very long distance to get to the lobby

Pros: the room was clean

Cons: yes the 90$ incidental fee was told to me however they didn¿t divulge it was daily and are holding more funds on my car for incidentals than the cost of the room. it¿s important the staff informs customers before swiping card the fee is daily not st

Pros: Proximity to airport

Cons: Old, ripped sofa bed stood out as soon as we walked in. Property has made attempts to update, but falls short. Musty smell permeates the floor we stayed on.

Pros: I like the garden and leaving

Cons: The hotel service and security was extremely bored that hotel. I have a multitude of examples that I will not bore you with here. But I would avoid this hotel at all cost. Drugs were everywhere. Not a family hotel.

Pros: Sadly the price

Cons: The self park garage was absolutely disgustingly filthy, have never been in one that dirty. It took an act of God to get clean towels and the restaurant was sooooo slow. I will also say that the valet was extremely rude once realizing we were self parking

Pros: The rooms were clean and nice.

Cons: Additional fees that weren¿t outlined and amenities that were not available at the hotel.

Cons: I could hear noise in the lobby until 4:00 in the morning, both nights of my stay.

Cons: Room was clean but it was a slight smell

Pros: Location was nice. I was close to everything!

Cons: You guys need to hire security. My rental car was broken into at least 4 times during my week stay at the hotel.... Car was always left locked. My rear view mirror was moved all the way to the left. Seats were adjusted. compartments left open. Not safe.

First trip to Atlanta and the Crowne Plaza Ravinia was a perfect 10/10! We had a car and there was a designated underground parking garage for easy in/out access. The location was 20-25 minutes away from downtown tourist attractions like World of Coke and the Georgia Aquarium. It also had a very inviting atmosphere with nature trails and greenery surrounding the property. I’d stay there again!

Pros: Experience was bad and so very little to like

Cons: The room was warm and AC was malfunctioning. Made staff aware and they did not respond until a second reminder after 12 hrs. Since it was 11 pm their maintenance couldn¿t do anything. No one addressed it again. Also did not receive room service

Pros: Location Valets were exceptional professional & polite.

Cons: Front desk staff was awful, rude, just ridiculous. I ask for a towel & was told to bring the old towel to the front desk to get a clean one. Sheets @ pillowcase had blood on it.

Pros: Clean

Cons: Music playing all night in the lobby. You can hear it in the room. Why is that necessary? $16 parking???.

Pros: Very nice staff,

Cons: Self parking fee,

Right across from Perimeter mall

Pros: Location

Cons: I wasn¿t able to check in to my hotel after driving 12hrs to get here with a newborn baby and I wasn¿t able to check in until 6pm...very unsatisfactory!

Pros: The location was convenient to 285 and the mall

Cons: The room was not well cleaned- I found hair in the towels and in the tub. The elevator floors were sticky from uncleaned spills.

Pros: Lobby

Cons: There wasn¿t a shuttle even though it was listed

Cons: The bed was horrible!!! Sheets felt like sandpaper, bed felt like cardboard!

Pros: You can walk across the parking lot to the "subway" station to get to downtown also there is a shopping center near by.

Cons: The room was dusty. I was the only person occupying the floor and I was traveling alone so that made a little awkward. Also, since I was the ONLY guest on that floor the hotel had turned the hot water off so I had to take a cold shower the first day.

Cons: It was not what I wanted and you guys cheated me.

The pandemic caused room service to not clean rooms until after check out.

Pros: Clean and safe

Cons: Undisclosed parking rate and no refund for 3 nights I didn’t stay.

Pros: The rooms were great!

Cons: The parking deck is very sketchy. It’s dirty, cramped and no cameras for security. We witnessed a car getting hit in the parking deck, told security about it, and they didn’t seemed concerned at all. They informed us no ca

Way more than online even with the taxes and fees explained online that we would’ve paid. Front desk wasn’t the best at all view is gorgeous but overall not the best

The hotel was clean and the staff were friendly - the rooms were fine

Not reasonable

Pros: Tv didn’t work. Ac didn’t work

Pros: Location

Cons: I didn't like that guest was getting arrested and screaming and making an excessive amount of noise between the hours of 2-4am

Pros: Location

Cons: Services seem to be declining.

Pros: The hotel is amazing beautiful clean and love the private garden. The location was great right across the street from the mall.

Pros: Beautiful layout, waterfalls in lobby. Expansive grounds and trails.

Pros: The rooms are extravagant - especially for the rates!!!

Cons: I would like to have had complimentary breakfast available. More importantly I don't understand why a 5star hotel didn't have at least one microwave available for client usage!!!

Pros: bed was excellent, very cozy, i liked the fact that it was right across the street from perimeter mall. The inside and outside garden was very beautiful. They also had a Starbucks! 12:00 check out time.

Cons: No complimentary breakfast, air condition could have gotten a little colder, bathroom tub could have been cleaner…i saw a few strands of hair.

Pros: Beautiful facility.

Cons: I would have preferred that the two beds be queen size instead of standard. I am used to having a little more room to sleep in.

Pros: ease of check-in. Friendly staff. Overall stay was great

Pros: Very nice hotel visually. The bed was comfy. The water was nice and hot. I had a very lovely view and a clean room!

Cons: The customer service was extremely rude and aggressive (very shocking for 3 different women but the same attitude)... They showed no empathy for the long unnecessary wait as they talked amongst each other. Talked as if they where not happy to be there. Everytime I called down to the front desk either no one answered or someone answers then puts me on hold til I hang up. Then I had to go downstairs just to see them talking. The room service was terrible. $34.00 for 4 pieces of cold moist cod and fries+ terrible coleslaw. 8 buffalo wings that dry and not to taste. What a waste. We ate pizza after. And why is there only one small trash can in the room and it in the restroom? They tried to charge me for the complimentary breakfast. No one informed me that I needed a ticket. I was there 2 days. The breakfast presentation was great! But the service once again was terrible I had to track some one down for water and service. Both mornings the unorganized maids knocked on my door between 8-9 waking me up thinking I was not in the room charging in the room to clean or whatever. I was sleep and half naked. That's not how a person wants to wake up. I just can believe such a beatiful looking place would have such an awful experience.

Pros: About 10-15 minutes from every activity and shopping areas in Atlanta. Fairly close to a Walmart and Target. Service was fine, average.

Cons: Very OLD fixtures in the bathroom. Had trouble stopping the tub to bathe. Toilet took awhile to flush. Charged me $40 extra as a "deposit" and had no knowledge of this. Parking was tight in a underground garage. Fairly old hotel.

Pros: The hotel was in a good location. Plenty of stuff to do. Great, safe, clean, family friendly mall within walking distance. Covered parking, with elevators to hotel lobby.

Cons: We could not turn down the heat in our room, unit on wall broken. Had to turn unit totally off. Needless to say, one stuffy restless night. The pool was really , really nasty. Water was very cloudy, couldn't even see the bottom of the pool. There was all kinds of dirt, hair, film floating on top of water. Parking garage is very tight.

Pros: I literally just slept there during a very busy two day event, so I don't have much to base service on. It was very clean, professional looking. The staff were very friendly.

Cons: The parking garage was a bit tight and difficult to get out of when others were trying to get in. I suspect it was constructed long before mammoth SUV roamed the world.

Pros: Beautiful views

Cons: We could not check in early. Our group arrived at approx 10:30 am; we did not check in until after 2:00 pm No complimentary coffee.

Pros: everything was perfect

Cons: I love everything

Pros: Location and atmosphere

Cons: no

Pros: The cleanliness and hospitality. The hotel manager provided excellent customer service.

Pros: The hotel was super clean and staff was super nice! They were really helpful and made sure our stay was great.

Cons: Nothing

Pros: Everything!

Cons: No!

Pros: Request for the room to be cleaned and there was a miscommunication. The hotel offered to take care of the parking fees and offered to switch rooms.

Pros: The view and the lobby were beautiful.

Cons: There was hair lots of hair in my bathroom and bathtub.

Pros: The Hotel is beautiful, my room was very clean and staff was pleasant!! hotel employee was very nice and accommodating, I will be stay again for sure. Thank you and the breakfast lady got us right lol, thank you!!

Pros: Front desk and dining room staff were friendly, helpful, and made myself and my family feel welcomed.

Cons: Nothing. It was a great experience.

Pros: Convenient, awesome room great restaurants in area.

Cons: No

Pros: Beautiful room and hotel, and amazing customer service and hospitality! All of the staff were super informative and friendly. Thanks to all, and especially hotel employee!

Cons: Too good! Wish I lived there!

Pros: The bedroom was fine.

Cons: Sold as an airport hotel. It¿s 40 minutes from the airport and Uber ride was $40. Pool was closed and restricted menu.

Pros: Staff was nice, bed comfy, great food, room spacious.

Cons: Dingy, scuffed, old. Not sparkling clean as described or posh as promoted. Breakfast was $22 per person, had to pay $10 for crappy wifi and it is so far from the airport the Uber cost almost as much as the room. Will not stay here again.

Pros: The location

Cons: The smell. It smelled like mildew and I found a press-on nail in my bed.

Pros: Hotel is in a safe location, nice lobby and restaurant area. Excellent service from front desk staff. Very comfortable bed.

Cons: The room and bathroom needs updating, the furniture is worn. The main issue is that the hotel room wall was thin, I could hear guest in adjacent room clearly talking on the phone, coughing, etc.

Pros: Location was convenient

Cons: The room I was assigned initially smelled of urine. The hotel did allow us to change rooms, but I accidentally left a pair of shoes in the old room. I called a couple of hours later and the shoes were gone and the room had new guests already.

Pros: Love the location as I have stayed there a few times before. Requested a special view of the courtyard, fountains, etc. Did not happen, had to change rooms, again did not happen. Will not stay here again, stay indifferent!

Cons: Requested a special view of the courtyard, fountains, etc. Did not happen, had to change rooms, again did not happen. Will not stay here again, stay indifferent! First room, to much perfume remained, second room they still refused to give requested view!

Pros: the hotel rate was very good

Cons: room location right behind the elevators. sticky carpet, loud fridge, phone head set broken.I didn't realize that parking wasn't free.

Pros: Available

Cons: Definitely not a 4 star hotel more like a 3 star in need of a little fixing up. Carpets in hallways upstairs ragged and stained. Rooms clean but nothing special, bare minimum!

Pros: Location

Cons: It was two hotel taxes prices 16.05 and 5.00 I was charged twice for both days and some other 14.00 dollars charged. To many taxes charged on my credit card. I will not stay at this hotel again

Pros: Decent location with safe neighborhoods

Cons: Definitely not a 4 star hotel. Dated rooms. Stained bed coverings. Awkward fixtures. Wedding/room noise permeated hotel.

Pros: N/A

Cons: The food was not worth the price considering it's taste. Room was average with view of an empty abandoned pool.

Pros: It was clean

Cons: WiFi was only free in Lobby, you had to pay for its use in the room. Parking was 14$ a night¿¿

Cons: The pool was drained

Pros: Nice decor

Cons: Lousy shower pressure, ac did not work properly, breakfast was very limited and expensive. Service was horrible. Pool was down for maintenance. Definitely not to Westin standard

Pros: Location

Cons: I choose this hotel as an overnight trip for my 5 year old granddaughters birthday trip to Atlanta. The main reason it was chosen was location and the pool. We got all changed and went to the pool for the evening and it was under repair.

Pros: Convenient to our destination and beds were comfortable

Cons: The website did not include the hotel Pool was under constructional that was a disappointment. Breakfast buffet was 22.00 per person. Some people had breakfast vouchers, we did not. Had to walk through really loud bar to get to dining area, no separation.

Pros: Perfect location & a great stay for a day away!

Cons: The pool was closed under renovation. Highly disappionted that no one disclosed this.

Pros: I liked the location the best. It was near everything I wanted to do.

Cons: I do not like that they do not come clean the rooms while staying (I¿m not expecting deep cleaning but picking up the trash and fresh towels during a multi-stay visit would have been nice. I had to complain several times just to get clean towels.

Pros: The room looks nice, we booked a lake view that was below expectation. The hotel has okay amenities. Hotel management reached out due to my complaints.

Cons: No privacy! paper-thin walls, there was loud noise from adjacent rooms that woke us up multiple times. Internet is NOT free inside rooms, you gotta pay for it. Who still charges for WiFi! There is no drinking water to buy anywhere, need to drive off.

Pros: The hot water and great water pressure

Cons: Unstable table, no microwave

Pros: I feel as though I¿ve stayed in better hotels

Cons: The staff was not friendly at all I didn¿t even get a warm welcome the lady pretty much processed my payment gave me my rooms keys and sent me on my way when I asked for the luggage carrier she said it was down the hall she didn¿t even take me to it

Pros: Location of the hotel

Cons: The receptionist was very rude (i dont remember her name). 1st, one of the bedside lamps didnt work and she grudgingly changed my room.Next, room was stuffy, insufficient towels etc. But when i checked out, hotel employee attended to me and he was wonderf

Pros: Clean

Cons: Hidden fees (parking) and very expensive food. 2 bagels, 2 coffees, $24 that’s CRAZY

Cons: I had a water leak in my room. I was placed in a double when I booked for a king. Also room service did not visit my room once my entire stay. There was no towel replacement or no taking out of the trash. This is the worst the experience I've had.

Pros: Due to COVID-19 I do not like the cleaning serviceAs a parking $15 a day and the complementary breakfast that we were told

Cons: Internet service Was a Mess It took 30 minutes to get hot water

Pros: No caffè in the room so want down to have one charge me 5.25 if you pay 130 dollars at least a coffee

Cons: Avoid $ 14 for parking and $5.25 for a caffè

Pros: Goodn location, pretty quiet

Cons: No valley parking because of covid so the make you pay $14 a day to park yourself which is horrible. There is so much free space there the hotel was just being greedy. I won't stay there again.

Pros: Nothing , it was out dated and really disgusting

Cons: I didn’t like anything about it. It was very noisy and I could smell the bathroom from the room next door it was horribleeeeee

Pros: The location was good.

Cons: This was a basic hotel for the price. I was expecting a little more upscale accommodation, but felt like I was at any 3-star hotel. The staff that checked me in was not versed in professionalism. Also, the lake view room was not worth it - just a muddy br

Pros: Location

Cons: I was told it will be 2 rooms and was only 1

Pros: How clean it was

Cons: Yes the fact that i still haven't got my $100 incidental fee back.

Pros: The staff was very nice and welcoming!

Cons: To be a Westin. The hotel was very dated. The floors need to be taken up in every hall (carpet) The pool has seen much better days. It’s very dated. We went to the pool and walked back out. It’s dirty and old. The bitten is r

Pros: The hotel was beautiful and staff friendly

Cons: You could hear everything in the next room conversation and tv

Pros: Price

Cons: While in king room 611, Dog barking in room 613 Switched to 9th floor but was given double bed room. Room 912 did not have an iron in the room. Loud music and partying on 9th floor. Couldn’t sleep Pay for parking

Pros: The staff

Cons: Yes the room was not clean and there was an issue with the shower and carpet. It absolutely was not up to expectations for a Westin hotel.

Pros: It was clean and organized

Cons: There were people hanging out, the hallways smelled like marijuana.. good marijuana, and THE ELEVATOR DID NOT WORK!! I was on the 4th Floor. It was a 60 booking though.

This hotel lacked from beginning to end. Location was nice, checking in was lengthy, the room was simple and would have been adequate if the beds had been made properly and it had been cleaned properly. Furniture showed wear. Also, we could find no way to contact the front desk from our room so each time we needed something we had to go downstairs to the front desk. We requested fresh towels at the front desk, were reassured they would be sent to our room in 15 minutes. An hour later we went in search of our own towels. We had a problem with the tv, again front desk said someone will be there in 15 minutes- they never showed. This hotel claims to be a 4 star - it is 3 at best.

Pros: Ok location

Cons: Out of water in work out room There was poop in my bathroom when I first got to the room Overall the room was not very clean There were water rings on the furniture

Pros: They re-charge me for the room some 900.00 dollars and the have yet to release it two week latter.

Cons: Them taking my money and Immediately refunding it.....

Cons: The bathroom in the room was covered in mold & mildew.There was nothing they could do during my stay because it was underneath the caulking and tile. That tells me the mold and mildew has been there for quite some time & has continued to grow & build.

Pros: Typically we love the pond and the pool.

Cons: The pool was broken and they would not refund our money.

Pros: Kind staff, cleanliness of hotel, central location, comfy beds,

Pros: Dissatisfied

Cons: Employees were unprofessional and rude. They did not meet any of our expectations. We asked for room service more than once and we were ignored.

Pros: Location

Cons: Bar had only one server and about 50 of us with wedding group. It took hour to get one drink. Really need to focus on that. You guys lost lot of revenue.

Pros: The overall stay was absolutely great

Cons: Charged for every little thing.

Pros: Westin staff took us in early and immediately when we were passing through. Matt and Michael especially were excellent helping out the family.

Cons: Not having microwave in the room

Pros: Friendly service and great bar and amenities. I love the in room dining too!

Pros: As is almost always the case for a Westin, the hotel was clean and well-appointed. We had a corner jr. suite with a wonderful view of a small lake and a beautiful picture window. The only reason for the lower rating is that the mattress was one of the most uncomfortable on which I have ever slept. One of the things I love about hotel mattresses and bedding is that you seem to always feel like you are sleeping on a cloud because the bedding is so plush. The sheets at this hotel were scratchy and the mattress was much to firm. I tossed and turned all night and woke up with a sore arm and neck. Also, there was a rumbling sound all night that sounded like planes flying overhead (which is odd because we were nowhere near an airport), but it went on literally all night. I have not had this issue at a Westin before. Perhaps it was just our room as the hotel itself was wonderful.

Pros: I liked the beautiful entryway downstairs and the view of the water

Cons: Smelled like weed as soon as I arrived onto the property. Also, the rooms look very dated and could use an upgrade

Pros: Liked the healthy meal choices in room although limited they were tasty

Cons: Room service extremely slow

Pros: The bar/restaurant was great! The staff was awesome!!!

Cons: Some of the furniture needs updating and the concourse pool/pond need to be cleaned badly!

Pros: I was in town for a weekend events during booked it late. Most hotels in the area were charging upwards of $200 a night. friendly and courteous staff, great amenities, great value for the location. I paid about half from comparable hotels and was still close to downtown.

Cons: Television remote volume was stuck so whenever I'd turn it in, the volume would continually increase. Additionally, I tried calling the front desk about it and the in-room phone wouldn't work. It was a minor inconvenience. I didn't spend much time in the room during the weekend and didn't watch TV.

Pros: Great staff, other than the TV everything was pretty modern and updated, very comfortable beds.

Cons: TV model was rather dated, volume very limited, channel/menu guide not great. Chip crumbs from previous guest around bed area upon arrival, shower left something to be desired, also had some loose hairs around the toilet upon arrival.

Pros: The beds are always comfy!

Cons: There aren't any microwaves in a nice hotel as this! When I contacted staff to bring one up it took 35 minutes before I called and just cancelled the request because I was trying to hurry and eat before my meeting. I just ate my food cold. Also the second layer of sheets had old stains on them as if it was strategically placed in that order to hide them. I thought that was pretty disgusting and cheap! If you can't get them out, THROW THEM AWAY! At between 0830-0900 the cleaning lady comes banging on the door asking if I was getting ready to check out (check out is at noon). I was just getting out of the shower and half dressed.

Pros: Rooms was spacious and floors were clean. The staff we met were helpful and courteous.

Cons: The bedroom pillows and linens smells were not clean smells. The carpets in the hallways were old and worn. The decor is aging and in need of updating. Would say the hotel was more like a 3 star hotel rather than a 4 star.

Pros: The location and hotel lobby are beautiful. The views from the room are nice

Cons: The bedroom pillows and linens smells were not clean. I asked for new ones. Never got them

Pros: excellent staff, very clean room, nice and quiet.

Cons: room device and restaurants too limited. Starbucks closed at 11:00 am. no coffee maker in room so west coasters sc@&$d for an coffee.

Pros: Yes

Cons: The adjacent elevator to our room was terribly noisy and prevented us from receiving a good night sleep and comfortable stay.

Pros: The view from the room was amazing. The guy at the front desk was friendly.

Cons: The bartender. I ordered an Old Fashioned and he gave me a maraschino cherry. What supposed 5-star hotel uses maraschino cherries for Old Fashioneds? He seemed startled when I told him (he thought I was dumb) and scurried off to correct his failure.

Pros: Location

Cons: For a 5 star it was just ok

Pros: Clean room, nice view

Cons: The phone to call room service and valet service was not working. The staff used alot of profanity when speaking with one another in front of guests which was entirely unprofessional. Also parking was not complimentary which was a surprise.

Pros: The staff are personable and give exceptional service

Cons: The hotel is old

Pros: location

Cons: small bathrooms

Pros: I was charged twice

Cons: I was charged twice

Cons: I was charged 45.00 at check in. And I see a 16.48 charge also.

Pros: Friendly helpful staff!

Cons: courtesy car out of order & unavailable, took several minutes for hot water to reach our level.

Pros: the water at the bar was dirty

Cons: Staff

Pros: Location and downstairs restaurant and bar

Cons: Cost of valet parking

Pros: The staff was very accommodating to my need upon checking out.

Cons: I didn't like the city view room which I expected to walk into a suite with a broad view of the room which was sought of small for a city view room.

Pros: Everyone was excellent except the cleaning staff. My wife left a brief case after we checked out. Contacted the hotel. They stated they said the room we had was occupied, and the cleaning staff was still cleaning. No one has called us since.

Cons: Bedding was to small for the mattress, and pillows were not characteristic of a 4 star hotel

Pros: Staff were friendly and professional. Comfortable room.

Cons: It was a very nice hotel, but it did it seem 5-star. Still, I would stay there again as it was comfortable, clean and convenient.

Pros: The location is the best part of this hotel. It is a nice hotel in a nice area and attached to the mall.

Cons: I would say the bed and pillows were not very comfortable. The bed was very firm and the pillows too soft.

Pros: Staff was amazing-hotel was great-beds you can sleep in for days!!

Pros: The location, staff and room was amazing!

Pros: The staff was extremely helpful and very mice. The waiter in the dining was exceptional and attentive.

Cons: My last dat, when I was looking for an earring, I flipped over the large pillows amd discovered they were soiled and one dye all on it. There was dust on the desk and floor lamps.

Pros: The staff was superior!

Cons: I raised a bait and switch complaint. The website, the hotel mgmt. and the Marriott Bonvoy Rewards all lost the hotel as a 4-star, but I express booked a 5-star hotel. There was no spa service and the rooms had double beds. I expect a refund of h

Pros: Convenient location

Cons: We¿re not as friendly to solo travelers as large groups

Cons: Hotel is fine but not great. I don¿t see how it can be rated 5-star. It¿s 4-star in my opinion, based on overall amenities. In particular, food options are limited and quality is ordinary. Hours are restricted more than I¿d expect.

Pros: Very bad experience

Cons: Nothing the bed wasn¿t made up , also I order room service and it never came ¿

Pros: ROOM WAS 4 STAR

Cons: Experience was scary. We arrived in the middle of a shouting match between a lady & hotel staff. 2 minutes after we got in to our room someone tried coming in. we could hear them talking to someone on the phone. We felt unsafe & left right away in the am.

Pros: The gym

Cons: Air conditioning did not work properly

Cons: got to the hotel at 2:30am and were so tired and just wanted to check in. the front desk guy said the computer was running an audit. We had to stand and wait for almost 15 minutes. Then they told us there was no king available. Hot tub was so gross

Pros: The valet and the view were nice. Front desk was also very nice

Cons: Yes I didn¿t like that there was old food in my mini fridge and my couch was filthy

Pros: location and staff

Cons: The carpet was stained. My first room smelled of cigarette smoke though the room was supposed to be "non-smoking". The staff didn't hesitate to move me. The bed was just okay, but not at all what I would expect from a 5 star rating.

Pros: Our view

Cons: There was more we disliked than liked. The indifferent attitude expressed by the staff was a cold water reminder that customer service is dead.

Pros: It was ckean

Cons: Very noisy to the room beside me. They were up until 4 in the morning Friday and Saturday night

Pros: centrally located buckhead location

Cons: hotel employees and most guests were not wearing masks or wearing masks incorrectly. no adherence to elevator capacity limits (especially horrible when people without masks came in).

Pros: Decor and our upgrade! EV charger right at the parking deck entrance!!

Cons: Was there in room coffee?

Pros: Room

Cons: Valet staff terrible, hotel overcharged my card $--

Pros: The location was great!!

Cons: I was not told that I had to request maid service and as a result my room was not cleaned. There was supposed to be a letter in the room instructing this but my room has no letter. I asked for an extra blanket and was sent up sheets. I was very disappoint

Pros: The pillows

Cons: $42 valet parking, everybody with there hand out expecting tips.

Cons: The complimentary shuttle was not in operation on the day of my stay. Also, the phone system was not working, and we had no way of communicating with the front desk other than going down to the lobby.

The rooms, staff and food were all over the top wonderful. Thank you

Pros: The customer service was exceptional

Cons: The smell of the room and hallways was off putting and the pool and hot tub area really needs cleaning

Pros: Clean

Cons: Our room didn't get cleaned during our stay and parking prices were not disclosed.

Pros: Now my favorite hotel in Atlanta and one the best hotels I have stayed in a while at. Staff are excellent, among the most thoughtful and caring I have met in a while. Clean and spacious rooms. Gym is excellent. Location very good.

Cons: One of the best hotel stays I have had in a while.

Pros: everything

Cons: you have to pay for parking

Pros: always the same people working there year after year

Pros: Extremely personal service even with having more than 300 rooms. I used the concierge services with great results (Thank you , Angelica!). The car service was prompt and efficient. (Thank you, Richard!). We will definitely stay again and highly recommend this outstanding hotel.

Pros: BEAUTIFUL ROOMS AND A VERY KIND AND ACCOMMODATING STAFF,

Cons: ENJOYED MY STAY.

Pros: Valet was pleasant.

Cons: Under-staffed and over-booked - best bud and his 12 year old son were bumped. Room was not cleaned the first day. No mini-bar. Very low water pressure in the shower. Overall, very average hotel but is priced to complete with the Ritz and Four Seasons.

Pros: We loved the staff they were all very helpful and attentive. The ambiance was nice and it was great that Lenox mall was connected to the hotel and Marta was literally accross the street.

Cons: My only complaint is that the room didn't have a fridge or microwave and the pillows are too firm.

Cons: This is completely out of your control, but the traffic & amount of people walking around was what I did not enjoy. I didn't realize this hotel was attached to a mall, or I would not have booked.

Pros: The location to my provider.

Cons: The staff couldn't speak English, so there was a language barrier when requesting items. Also, on the last night, they allowed a patron to house their dog in the hotel and it barked most of the night even after we complained about the noise.

Pros: The hotel was clean and in a good location. The staff was excellent and I had a really comfortable stay. I would stay here again if I visited Atlanta.

Cons: I had absolutely no issues besides they didn’t have any face rags available when I went down to request them my last morning at the hotel.

Pros: The beds were very soft

Cons: The extra fees not mentioned in the booking. $50 deposit for each night. $14 Parking each night and absolutely no breakfast (even though breakfast is offered for $15 per person each day). Ants in the bathroom Stayed 2 nights..no extra towels and no one came to clean the rooms. No microwave in the room (For the price you would think the room would come with a microwave) Wouldn't stay here again.

Pros: Nice and clean hotel!!

Pros: Ambiance, parking cleanliness and tv size.

Cons: Very surprised there was no microwave, we had to go down hall to find and thankfully it was on the same floor

Pros: 1st of all when I entered the hotel it smelled amazing. Fresh and clean. The staff were warm and friendly. The room was very nice. My husband and I thoroughly enjoyed our stay!

Cons: Nope

Pros: Checking in with the staff she was very understanding of our situation!

Cons: The room was not clean as it should have been, we were unable to use our fridge, no microwave, i ended up catching an eye infection due to unclean pillows

Pros: Rooms clean, quiet and staff very professional.

Cons: No breakfast, wanted to charge for coffee, muffins. All very Pathetic. Seems he had a problem this morning. Late opening and aggravated, as if he didn't want to be of service. Said he "I am late so you don't have to pay for coffee, get it yourself."

Cons: $-- for one night and there was no microwave in the room. And The tv did not work . Not worth what I paid .

Pros: The location and view

Cons: The carpet was not clean Abe there was heavy presence of dust behind furniture. Also, there were hair on carpet that was not mines!

Pros: Location

Cons: You could hear the people in the next room through the vent. No microwave and ice machine was on one floor. Rock hard pillows and uncomfortable bed. A/c could not get the room cold. No free parking $14 a day.

Pros: Cleaness

Cons: Nothing was open no room service nothing I expect what I payed for

Pros: The people was nice room was clean

Cons: The pool was not open the hotel was not safe over 200 people there in the lobby with no mask did not feel safe and had stay there for 5 day

Pros: Location

Cons: Nothing

Pros: Clean friendly

Cons: No

Pros: The nice rooms and the building cleanliness

Cons: No

Pros: friendly s

Cons: Location--lack of maid service--no food service

Pros: How clean and nice the staff was and very helpful

Pros: The area

Cons: The rooms need to be updated

Cons: They don¿t clean the room even if you¿ve stayed more than 3 days. The room had luke warm water for showers. They only have direct tv with no way to stream or hook up your laptop.

Pros: The location

Cons: The cleanliness of the room. The bathroom could have been cleaned better as well as the bed. I found hair in the bed. I also didnt get my free breakfast

Pros: The room was nice and we had a great view of the city lights.

Cons: Our bathroom was not clean and the toilet seat was dirty. During these times house keeping needs to be on top of keeping things clean, especially bathrooms.

Pros: The location

Cons: The parking garage was small and I couldn¿t gain access one of the nights

Pros: The view trough my window

Pros: Good location

Cons: The bathroom sink was cloaked and then they tried to fix it which resulted in disgusting gunk all over the bathroom, then the ask me to move to another room at 3 am. They promised a refund but they never did. Not using Hyatt again.

Pros: Price

Cons: Charge for selfpark when there is no where else to park that is free. The AC wasn’t working when we got there. They sent maintenance up to fix it and then we couldn’t turn it off or up to a comfortable temperature. The hot w

Pros: Location

Cons: Paid for high floor room which was extra and ended up on lower floor. The bathroom was dirty and had to complain to front desk regarding noise from other guests throughout the night. Overall bad experience

Pros: The staff is friendly.

Cons: VERY DISAPPOINTED! No room service offered during my stay. TV not working! Pillow had red stains! Shampoo and body wash was not enough for 3 nights stay! Sound insulation was SOOOO BAD! WILL NEVER COME BACK!

Pros: The rooms are comfortable and well appointed.

Cons: Severely understaffed.

Cons: Customer service was very slow. House keeping never came. We ended up finding a roach in the room so checked out after the 1st night. Hotel also overbooked so it was some guest trying to check in but couldn’t because rooms were sold out. Ve

Pros: The location was convenient.

Cons: The room was very hot. I did not want to change rooms or have maintenance coming in and out during a pandemic.

Pros: Location

Cons: No amnesties at all and still paid full price. No one cleaned our room the entire stay! I had to go get our own towels.

Pros: There was no Ac working at all The Meal Plan that was Purchased was a Hoax because. No food was being served at all because of COVID-19 The sink was stopped up the whole time it was a awful experience period and I want a full refund.

Cons: There was no Ac working at all The Meal Plan that was Purchased was a Hoax because. No food was being served at all because of COVID-19 The sink was stopped up the whole time it was a awful experience period and I want a full refund.

Pros: Dirty floors, hair in showers, and NO AC!!! HORRIBLE EXPERIENCE!!

Cons: Dirty floors, hair in showers, and NO AC!!! HORRIBLE EXPERIENCE!!

Pros: Hotel staff was not consistent with safety protocols and procedures on handling emergency situations relating to unauthorized room entry, providing room keys without proper identification for the protection of their guests, and inability to assist

Cons: Inconsistency of staff treatment with their guests and inability to perform their job capabilities

Pros: I picked this hotel for its location. I loved the landscaping and peaceful setting, we could not hear the highway.

Cons: Our room was not clean enough; One bed smelled of old cigarettes; surfaces were dirty The table in the hallway of our floor had the same spilled drink on it 2 days. Trash was everywhere in the parking garage. We did not feel safe in this time of covid.

Pros: Location is definitely newer and in an extremely quiet portion of the area. Likely meant for business travelers rather than family or couples. Checkin was speedy (maybe too fast - had to figure out elevators myself). Room was clean and TV ultra large.

Cons: It can be understood that services are limited (pandemic) but there was a cold feeling, no room service and hotel is isolated from most eateries. Since all amenities are closed; it would have been nice to get the blazing fast 5MB wifi without a $10 fee.

Pros: I enjoyed the area. Sat nicely up in a wooded area, beautiful scenery. The rotunda was beautiful as well, very nice, elegant and clean.

Cons: The room was not what was like it was described on its site. Did not include all the amenities. Said it would be a shower/tub combo and it was only a shower. Room was dirty. Sheets hadn't been changed nor had the fitted sheet been cleaned in months. Disap

Pros: Location

Cons: Lack of hostility and accommodation from the staff.

Pros: No amenities because of covid. Ridiculous price to park. Not in walking distance to the mall but nice room

Pros: The hotel appearance was nice, location was nice.

Cons: Our room smelled so bad when we got there. The bathroom especially smelled like wet dog. We had this issue through our entire stay,

Pros: The elevators worked.

Cons: There was mold in my room, stained walls, a tag in my bed, stained dressers. This really looked like a 1 star hotel.

Cons: The mattress on the bed was too hard

Pros: convenient parking

Cons: no services were offered during covid-19. Therefore, at least microwave should be available. Cleanliness was sub par

Pros: Location

Cons: Air condition not working, giving wrong time key to an occupied room, key door card not working. No amenities available such as breakfast or pool access.

Pros: Pretty decor and nice staff.

Cons: Cleanliness, changed rooms 3 times, the only microwave was old and terrible which was downstairs in the lobby.

Pros: The location. The age.

Cons: Eyelashes left by the previous guest on top of the water glasses in the bathroom. With COVID 19 it gives me pause to think if the room was thoroughly cleaned when something that obvious was over looked when people drink out of the glasses.

Pros: nice room and beautiful hotel

Cons: Location is awful due to traffic.

Pros: The hotel is located in a good area close to the interstate and mall.

Cons: I could hear every conversation going on in the next room all weekend. The walls must be paper thin !! One morning a family wakes me up at 6 am to their laughter that lasted until at checkout time for them I stayed an extra night and was awakened at 3am t

Pros: Location met our needs.

Cons: Shower leaked onto floor every time we used it. Really frustrating. Room itself was fine.

Pros: Good location, friendly staff, modern facility. Close to shopping and restaurants.

Cons: Pool area needs a bit sprucing up. Area is lush and green with nice landscaping. This is a rooftop pool and the potted landscaping could use some attention. Also, no towels were available though, we were told there were.

Cons: You over sold the rooms. Needed a double queen bed. Got checked in walked up to the room, it was a single bed. Staff never told me when I checked in "we're all out the room you reserved and came here for". We had driven 10 hours. It was 1:30am.

Pros: The lake area was nice.

Cons: The parking was terrible. Not handicap accessible.

Cons: Everything was fine except when we called for the bellhop to pick up our bags and valet to pull up our car the message didn't get passed to the appropriate people and we were half an hour late leaving. We just barely made it to the event we were attending.

Pros: Staff was excellent

Cons: Nothing, all good

Pros: Great aesthetics and friendly staff.

Cons: Once off the elevator, the hallway leading to the room had a weird smell, as if there wasn't proper ventilation throughout but once inside the room there was no strange smell.

Pros: Loved the service, the employees were extremely polite

Pros: I arrived late, parking easy, check in efficient, room clean and well appointed. Bar tender was smart a efficient. Easy for business travel.

Cons: A little tricky to find - without the GPS I would have struggled.

Pros: Hotel was beautifully decorated and quiet. Parking was free and the location was perfect. Most.of the staff was attentive and professional.

Cons: Communication between front desk staff was lacking. They could also be heard discussing a check in difficulty at the desk that involved my room. This was overheard by my traveling companion (mom).

Pros: Staff exceptional; helpful. Room very clean.

Cons: Parking was very tight

Pros: it was clean and the furniture and fixtures are modern

Cons: The staff was beyond rude and disrepectful. there was also no manager on premises as I was told he was on a "grocery shopping run" We were woken up 4 times by the housekeeping staff after getting late check out the night before. She told us that we were "supposed to be gone" already. Called down to front desk who confirmed the late check out and the house keeper still knocked 2 more times! Insufficient parking!

Pros: Rooms were spacious and very clean. Staff very nice and welcoming. Would definitely recommend this hotel.

Pros: The room was very clean and modern. The staff was very helpful and courteous. The restaurant was excellent.

Cons: Unfortunately we had a group of disrespectul guests on our floor. They were very loud and rude. We did not complain so I assume the staff was unaware. I would stay at this hotel again.

Pros: I liked the convenience.

Cons: N/A

Cons: The restaurant on-site was understaffed and out of many things. However, this isn’t unexpected these days.

Pros: clean, comfortable, and excellent friendly staff

Cons: all good

Pros: Room was nice and clean

Cons: Restaurant was not open for lunch. Starbucks was closed on Saturday all day. Service was horrible in restaurant for dinner.

Cons: My only complaint is that at times it was loud. I was woken up in the middle of the night a couple times because of noise.

Pros: Clean and comfortable.

Cons: Don't understand why a person needs to pay for parking . If you are staying there.

Pros: Cleanliness; soft white towels

Cons: Laminate floors; charges for WI FI; Charges for parking; pillows are too soft (need three to sleep well).

Pros: They did come through in the end, but I had to complain. Our initial experience was subpar. Asking for room cleaning, extra pillows and the like - I had to ask multiple times initially. After I complained, the manager made it right.

Pros: Great room. Very clean. Convenient location.

Cons: The entrance to the parking lot was confusing. Didn't care for $12 parking.

Pros: It was convenient, and a good price for a late night up to Atlanta/early check out.

Cons: Our first room didn¿t have properly working air conditioning. The staff moved us quickly to the room next door.

Pros: Clean and great location for my trip

Cons: The parking lot could have had more lighted spots and more active security

Pros: Hotel is nicely decorated and very comfortable beds with lots of premium cable TV stations for viewing. Hotel staff is always very friendly and willing to help with my questions/concerns.

Cons: A parking gate has been implemented into the hotel parking lot and a $12 parking fee is charged per night that I am not a fan of and could be a deciding factor in the future of my staying at this hotel or one of its competitors. WIFI charge!!

Cons: I ended up checking in late due to a bad accident on the highway once I arrive to the hotel I was told that my reservation was canceled I've been had to pay at the front desk at 5 a.m. I paid $--- and check-out was at 11 I paid twice for 5hr stay

Pros: clean, quite, great beds, great shower products and above all, great staff. Business takes me to Atlanta 2 days a week. I've tried every hotel in the area and I won't stay any place else.

Cons: nothing, its a great home away from home.

Pros: stay here often, home away from home, perfect every time

Cons: nothing

Pros: Nothing

Cons: Everything was wrong with the room. The room was dark, dirty and ugly. No view and the floors were dirty and sticky. The bathroom was small. The towels were dingy and dirty. Upon entering the room the previous people had smoked and they left a body odor.

Pros: It was a clean, affordable hotel in a great location, until they find every way to cheat you out of a little more money.

Cons: I was charged for parking even though I did not park at the hotel. When I asked to get reimbursed the manager ultimately told that I was lying and they refused to return my money. This hotel lacks ethics and moral standards. I will not return.

Pros: Nothing, definitely will not be staying with Marriott anymore..

Cons: Everything, it was dirty, smelly, was drunk people in the parking lot someone even damaged my parked vehicle there.. stay away.. booked a double queen and got a king.

Pros: Staff Clean room

Cons: Add safety bar in shower even if it's not an ADA room Provide list of top 10 restaurants near by as selected by your staff

Pros: Rooms are pretty clean

Cons: I¿ve never been to a hotel that required you to make an appointment for housekeeping. Wifi wasn¿t actually free because you had to be a member of the hotel to get the wifi, otherwise there is a daily cost of using it.

Pros: The hotel itself was very clean.

Cons: harassment frm staff. As we checking in I left the kid in the car they called the cops (i understood as mandated reports) not a problem. But After the incident they kept harassing us- calling the room, sending people by when we weren¿t in the room- wei

Pros: People was on the 9th floor dropping water down on us at the bottom floor my stay was. Terrible

Cons: The staff didn¿t tell me about a deposit staff didn¿t tell me about check out time I ask for toothpaste and never got it it was a chicken bone on the floor people dropping water on us from the higher floor

Pros: I always have a wonderful experience with the hotel. Excellent customer service and staff!

Cons: I don’t why the room was so unclean this time around. It usually is very clean. I am concerned because we have this pandemic going on. Cleanliness is absolutely necessary at this time. There were stains ion the comforter and the furniture.

Pros: I liked the hotel location.

Cons: The hot water took over ten minutes to get hot. I was standing on the shower and the water was all the way hot. The front staff acted as though it was a bother to check me in and when I checked out, I was not asked how I stayed.

Pros: room size, bathroom decoration and overall appearance of the hotel. Front desk personnel was also very nice.

Cons: reuse the towels if we are ok with it but bathroom has only 1 hook to hang towels. Breakfast service time: not clear and gave me the impression I was rushed to finish while I thought I had at least 30 min. Few items were already cold.

My fiance and I stopped here on our way to the airport for my buisness trip. It was a little far, but he didn't want to pay for parking at an 'airport hotel' so we opted for this. It met our needs and the beds were comfortable. We would definitely stay here again. The staff was very accommodating.

Pros: The hotel was very clean with a modern look. The staff at the front desk was friendly and spoke upon entering and leaving.

Cons: - The outlets on the sides of the bed did not work - On one day, the person did not come to clean the room until after 4 pm and that was only after calling the front desk for clean towels - The door stuck and it was difficult to own at times.

Pros: Staff were very friendly. Rooms were modern and functional.

Cons: This hotel is VERY noisy. All of the room doors slam, and the way the interior is designed "in the round" means that noise carries. This made it a less-than-ideal hotel for us with our infant.

Pros: It was the hotel where the conference was held and had a nice restaurant and a Starbucks in it.

Cons: My room was extremely noisy. It was right at I-85, with intense road noise. It was also very close to the hotel's restaurant, so the conversations went straight to my room. The AC unit malfunctioned and woke me up 2:30AM with a continuous alarm-like noi

Pros: Executive lounge. Modern decor.

Cons: Very noisy hotel...pipes in wall moaned all night.

Pros: The cleanliness and the amenities like the bar, restaurant and store.

Cons: The front desk clerk. When checking in the lady didnt seem too knowledgeable and when asked a question she didn''t know she would just reply with an I dont know rather than let me find out for you.

Cons: Fitness center was listed. It was under construction and not useable. Lobby was also under construction and hotel very noisy early on a Saturday.

Cons: The aircondition sounds like a loud truck. Cant sleep with it on

Pros: The location is good and the room was very nice.

Cons: Renovations made the stay unsatisfactory. The entrance was moved to the side and moving luggage into and out of the hotel was extremely difficult. Getting coffee was a pain. Had we known the state of hotel we would not have booked.

Cons: Lots of construction ... noise, etc.

Pros: The room was clean and the bed was very comfortable.

Cons: The "walk in" shower allowed water all over bathroom floor creating a mess each shower. Construction was inconvenient and loud. And wi-fi was pay only even though website said basic wi-fi was free.

Pros: Location

Cons: Hotel is under renovation. I was not notified about this at booking. Hotel room shower did not drain

Pros: Comfortable room and convenient location

Cons: This hotel is under extensive renovation and should be closed for the duration. We had no hot water while trying to get ready for a wedding. Restaurant could not serve 3 entrees at the same time. Staff seemed overwhelmed. Fitness center was closed.

Pros: Location. Room had been remodeled and was pretty nice.

Cons: Construction/construction dust everywhere. Fitness center closed. Full parking lot the first day. Hot water issues. Dirty dishes sat in hallway for 12+ hours. Restaurant served meal one by one with long waits between the arrival of each person's meal.

Pros: Location is OK, and the room was excellent.

Cons: Lots. They're under construction, and there was no warning ... so, it smelled, the exercise room was closed, as was the pool ... again, no warning ... the restaurant was understaffed, service slow, food cold, beer warm. Not good.

Pros: Pretty nice hotel!

Cons: For this to be the flagship property for the Marriott chain, it did not live up to expectations. With the exception of one customer service representative , the service and attitude was below standards, i.e., missed wake up calls, wi-fi service,

Pros: Starbucks inside the hotel

Cons: I wish it would have been known that this hotel is under major construction. AND I was placed in a room right above the floors that were being worked on. No sleeping in this weekend!

Pros: N/A

Cons: The hotel had construction going on but there was no notice of that until check in. My room was on the Interstate side which made it very difficult to rest well. Then room was worn and not what you would expect from a Marriott with a 3.5 star rating.

Pros: The areas that are redone look nice.

Cons: They are under construction still and they begin work at 9 am. I also had issues with the shower door not shutting completely which resulted in it opening through out my shower.

Pros: Location was the best option.

Cons: Staff was rude and I got the wrong key to my room and went up to find someone was already in that room. Told the front desk rudely she said they are having problem with the lock and sent us back upstairs with security. Security confirm the room was taken.

Pros: Nothing

Cons: This hotel is in desperate need of a makeover

Pros: The location was the only good thing about this hotel.

Cons: The staff was very unprofessional and rude.

Pros: Location

Cons: TV did not work, made repeated requests to fix from check-in to 1 hr before departure. Free INTERNET only in the lobby, wanted $15.00 in-room Coffee - 2 adults, one-regular coffee & one-decaff

Pros: The time I spent at the pool.

Cons: Yes, they are in serious need of some work/updates to be a 3.5 star hotel. We had to get 3 refrigerators before one would work. Our remote control didn't work, the shower dripped, there were tears in the curtains, I heard cars driving all night. Boo!

Pros: was given one king bed instead of two queen/full beds. Since we were late to checkin (had called in to inform us coming late) there were no housekeeping to make the pullout bed. The security personnel offered the bare bed and no sheets.

Cons: service. management offered to refund first night stay but later went back on their word. We didnt sleep until 2:40am that night.

Pros: I liked that I could grab a coffee quickly in the am.

Cons: Didn't have control of guests staying there. 1st nite kids screaming/yelling in common area outside room doors. Asked to be moved to another area. Was told the entire hotel was like this. 2nd nite called desk at 1am for security to handle situation.

Cons: Room was leaking from the ceiling, and I was transferred into another one, in the middle of the night. The second room was not clean, it had a horrible smell.

Pros: That it had aparking lot.

Cons: Rude staff, car alarm going off all night, highway noise, cloudy/smelly pool, had to drive around parking a while for a spot because of an event, door didn't shut properly, intermittent warm water in shower, ice machine and tv/remote broken. Could go on.

Pros: good staff and location was great..attractive hotel on the outside and inside was nice and modern.. really a great place I have already started to recommend it to my friends ..

Cons: nothing

Pros: Always enjoy my stay

Cons: Your desk staff at night she was very rude and sarcastic.

Pros: I felt very comfortable and welcome. The staff were very helpful and the room was clean, the bed comfortable and the shower was great.

Cons: I didn¿t like the traffic noise. Maybe it was the room location, on the other side of the hall may not have heard all the traffic noise but for us it was so loud.

Pros: Everything Location, not bad. Close to just about

Cons: Scenary was disappointing. Nothing to see outside.

Pros: Staff was very friendly and helpful

Cons: I was not able to do work for my job that I brought along because the hotel did not have a secure network.

Pros: Cleanliness and personnel attention

Pros: The location

Cons: The night shift male representative, provided awful customer service when presented with a room issue - the tone of the response was unacceptable!

Pros: Location, free parking & breakfast. The room was clean and spacious, bed was very comfortable.

Cons: No bar soap to use when washing hands, bathroom vent was extremely loud when light is turned on.

Pros: Big room and good location

Cons: Gym machine are broken

Pros: Ongoing construction in the lobby

Pros: The location worked for me.

Cons: They were remodeling (they should have closed instead of staying open), it was musty smelling in my room, and very noisy even at midnight.

Pros: Clean, budget hotel. Staff always friendly.

Cons: Doing minor repairs in the lobby but noise was never an issue.

Pros: Location was great

Cons: It wasn¿t the same type of Holiday Inn Express like we usually stay. No sleeper sofa!

Pros: Location

Cons: Making it easier to access staff when you arrive. For example, when I arrived, I had to yell out to get someone to check me in. There was not a bell to ring to get the attention of the attendant on staff, this is during the stay as well.

Pros: Staff

Cons: Prices

Pros: Waay comfortable bed - slept great! Very well-lit room. Great staff - very friendly and ready to assist with anything you need to make your stay great!

Pros: Extremely clean and professional. Took care of us well. One of the top 3 in Atlanta from my experience. Big rooms, soft beds, and it was an excellent stay.

Cons: I had no issues at this hotel.

Pros: great

Cons: Amazing

Pros: The man at the front desk was kind and helpful. We had an issue with getting the tv working, and he came to our room to fix it. However, the next morning, we could hear construction workers doing work on the building, so it was too noisy to sleep in.

Cons: The room next to me had a child that started jumping up and down at 7:30 am and never stopped.I called the front desk and mistakenly told him it was the room above me. Front desk came up to investigate and didn't know where it came from. Overall annoying.

Cons: It was in the middle of construction with no prior warning while booking the stay. No breakfast - when asked they said due to COVID. Again, no prior warning that there is no breakfast. Very disappointing - especially that was one of the reasons to book

Pros: The staff were very friendly and very helpful. They addressed any questions i had. They were very patient and helped out a lot.it was the best part of the stay. free breakfast was ok too.

Cons: for the price i paid, it did not meet my expectations. Building had holes in walls. i also saw some bugs. The carpet and furniture looked outdated but most importantly, THE ROOM HAD A SMOKEY SMELL AND IT WASN'T FRESH. the whole building had an old smell.

Pros: Clean, convenient, nice staff

Cons: No working hot water in my room in the morning. Unable to reach anyone at the front desk, I had to get dressed & walk down. Had to take a shower in a different room. So stressful, and the hotel didn't comp me anything in exchange.

Cons: Noisy

Pros: Cleanliness and staff were so great and helpful with all offered

Cons: Had maintenance o water system and water didn't clear and remained brown all day

Pros: Good staff

Cons: The bathroom needed major renovation, but I was told this is already scheduled.

Pros: Hotel employee at front desk was very helpful...so was cleaning lady.

Pros: Breakfast and fitness room

Cons: Leaking sink

Pros: We had a problem with the television not working properly. My son was unable to connect a gaming system. We were moved from room to room for the first 2 days of our trip. Would not recommend this hotel very highly. Friendly staff.

Cons: See above.

Pros: Nothing

Cons: Did not get a reserved king bed, t v had no connection, waited for another room for a half hour, was originally placed in a room 10 feet from the elevator, poor water pressure in shower. Wont use again.

Cons: There was a stain on the comforter and a mound of pubic hair in the bathtub.

Cons: Facilities and room seemed 'old'

Cons: staff

Pros: Everything was great

Cons: Everything was clean

Pros: Pretty much everything. Staff was friendly & cool.

Cons: No microwave & early morning check out, those were the only cons of the trip.

Pros: Room is good, clean and there is wide table along wall. There was trash cans in front of elevator. It was almost full. Location is good for us, it is just 10 min for Japanese restaurant of Shoya.

Cons: when we tried checking in, no one was at front desk. We had to stay about 10 minutes.

Pros: Great customer service

Cons: The water did not get hot an the hotel was sold out

Pros: Location

Cons: Hotel needs renovation. Had to change rooms due to dirty sheets, next room had dirty sheets, stained couch, water damage in closet and shower head coming off post.

The location was good. The hotel was nice on the eyes. When we got to our room it was visible clean. As we stayed in our room our allergies started to become active. I'm sure there was mold in our room. We ended up leaving sooner than we wanted because we couldn't rest comfortably. The only mold I could see was in the window seal. And the air filters needed to be changed. Our allergies are usually calmed with benedryl however when we took medicine it still didn't work. Something in that room had our allergies on 100. I liked the facility but the room was not good due to allergens unseen. Not sure I would recommend anyone to stay here.

Pros: Modern spacious room,comfy bed. Easy checkout. Free self parking. The staff are a pleasure; efficient and courteous.

Cons: Check in time is 4 and your booking info said 3. The breakfast was not free. The shower door would not stay closed. We had to put a wash cloth in the track to keep it closed. This did not seem like it is listed in the correct star category.

Pros: The location

Cons: I had to go and buy towels to take a shower with from Walmart to use and I paid 400 for a room that has no towels and the front desk staff was really rude and very short with me.

The manager at the reception was not nice.

Pros: Bed was very comfortable. Staff was nice and accommodating.

Cons: The smell of marijuana being smoked was definitely a turn off. Carpet in the hall smelt like it needed to be cleaned.

Pros: Free parking

Cons: N/a

Pros: Nice clean comfortable room. Nice property! Professional and friendly front desk staff.

Pros: It was a clean hotel.

Cons: The a/c didn¿t work in our room. It was very hot. Check in was easy but we weren¿t offered the usual chocolate chip cookies. We booked multiple rooms and all the other rooms were in order, just not ours.

Pros: The location

Cons: The heat did not work in my room. There was a large stain on the carpet my the night stand. This is unacceptable for a hotel like this.

Pros: Staff were excellent, Hotel lobby and other areas are very clean

Cons: looks old and outdated. Some handtowels were dirty. parking was cramped in the front of hotel and we found out the next day that they have plenty of parking in the back

Pros: The ladies at the front desk were so nice, professional and friendly. The hotel is beautiful. The room was nice, comfortable, and clean.

Cons: I wish the room had a microwave.

Pros: It was an average stay.

Cons: Needed better lighting. I had to turn on all the lights in room. The one by the door should be brighter.

Pros: Not much

Cons: No

Pros: The Bar

Cons: No it was cool.

Pros: N/A

Cons: Housekeeping never serviced our room, we had to take used towels to the front desk just to get new towels. Linen for let out couch was dirty. Could not contact front desk or room service unless we went to lobby. Parking lot was like a party every night.

Pros: The friendliness of the check-in clerk. He was extremely helpful!

Cons: There was one clerk in particular that wasn't so friendly.....

Pros: The view was beautiful

Cons: The staff at the front desk was rude

Pros: The location of this hotel is great and the staff are always pleasant.

Cons: The only thing, which seemed to be a fluke because cleanliness is usually not an issue, the bathroom had a little bit of mildew and mold one the walls.

Pros: THE POOL AND THE MIRROR IN THE LOBBY RESTROOMS

Cons: NO

Cons: I reserved a 2 room suite but was not given that room. The Manager told me the room was unavailable. I received a regular room. This extra room was for a wedding party to get ready and it was completely ruined. I will never stay her again.

Pros: AC worked very well

Cons: At check-in i was given a double instead of king as i reserved. I had to go back to front desk to get the correct room reservation. The location was behind a gas station kinda hard to get in and out. Also the exterior was dated.

Pros: The location.

Cons: The hotel is nice and stylish. Unfortunately our room was not clean. Stains on comforter. Stains on towels. Toilet seat was loose. I tightened it myself. Toilet bowl was stained. Air vents was very dusty. Wouldn't stay here again.

Pros: Updated and modern, comfortable bed

Cons: Too noisy, several rooms near us were constantly slamming doors at all hours of the night. Kids were running down the hall late into the night. We did not get a good night sleep due to all the commotion.

Pros: The cookies are a great touch. My room was very clean. The staff that checked me in was very polite and friendly.

Cons: I requested a late checkout when I checked-in. Despite my do not disturb sign on the door and my request for a late check-out the cleaning staff disturbed me multiple times. That was very frustrating given that I really needed the extra rest.

Cons: Had to change rooms due to a broken thermostat that they were unable to fix Second room also had a bad thermostat and the room was cold all night. Finally worked the next day. Closet bathroom door never closed properly in room 125. Very unhappy overal

Pros: The look

Cons: The food was not good for the price and the room, lobby and halls were hot.

Pros: Convenient location, helpful staff.

Cons: A fancy look, but they obviously do not keep up with regular maintenance. There were loose bathroom fixtures, a torn seat cushion, and the toilet seat would not stay up without me holding it during use. And breakfast much too expensive. Loud lobby crowd

Pros: Nothing... worst $--- spent for one night. I asked the staff for a few cups to make sure my kids can get a some OJ after going out for breakfast and the guy said he cant give me no more than 2 paper cups. Smh... we had our kids with us on this trip

Cons: The walls in our room were scratched up with black skid marks. The comforter on one of the beds had red spots that resembled blood. The doors at the back of the hotel leaving out where nasty. I pushed the door handles to get out my hands were skicky.

Cons: Ceiling texture was falling off onto the bed.

Pros: The shower was nice, housekeeping comes daily, free parking, the bed was comfortable

Cons: They tried to charge me a smoking fee after I had already checked out I discovered this charge when I got home I was never made aware of this. It took two days but I did get my money back because no one was smoking in the room,

Pros: The room was clean

Cons: House keeping started knocking on the door 45 minutes before check out then went to eat breakfast and they were taking the food while we were trying to get something to eat

Pros: Nothing

Cons: Yes our room and we got stuck in elevator.

Pros: Nothing

Cons: Location The front desk lady was very rude Panel coming off the wall in the room.

Pros: Generally clean. Very comfortable room (beds, chairs).

Cons: No breakfast included with room and no advance notice. No microwave oven in room and none available in the lobby or breakfast area. Both lobby elevators were out of order so I had to use stairs to 4th floor. Toilet would not flush completely.

Pros: I Liked that fact that there were lots of stores close by. The staff was very nice also.

Cons: There was not enough parking. No complementary breakfast. Rooms were too stuffy. Housekeeping did not come enough to clean the room. When returning to our room one evening there were stacks of towels and sheet, no explanation from management about it. Etc

Pros: I love the location

Cons: The lighting in the room is very bad...we could hardly see our makeup or anything. It snowed and the tv was out for hours.

Pros: Bar and live music was great

Cons: The hotel was not clean and the phone in the room did not work. Also, the power went out on Sunday 11/5/16 at 11AM while i was taking a shower and we did not get a warning that it was going to be out. There was no sign in the lobby about it at all.

Pros: The location.

Cons: The bathroom sink kept backing up, the shower water temp kept changing, difficulty controlling the water temp in sink, iron leaking while in use and housekeeping knocking on doors at 8:30am and vacuuming in front of my room door.

Pros: The temperature in the room would not go below 77 until early morning. I could not get anyone to answer the guest line for 3 different calls.

Pros: available late chenk-in

Cons: More like 2 star hotel

Pros: Good location , most of the staff did a good job.

Cons: The third day when I came back in the evening (I had been out since early)the door had not been pulled in shut and the door just pushed open. I complained about that to management.One of the employees said the hotel was sold and will close in November.

Cons: The hotel been rated as 3 star should have at least microwave in the rooms. Its not always feasible to use the microwave from the gift shop each and everytime...

Pros: The front desk staff was quite nice each time I spoke with them. The hotel lobby area was well kept.

Cons: I supposedly had a refurbished room. The drywall anchors holding the towel bar were nearly pulled out of the wall. The toilet paper holder was wobbly and looked like it was about to fall down from the vanity. The tub didn't drain well. Noisy A/C fan.

Pros: Nothing

Cons: We were given keys to 2 rooms that's already had guest in them. Walking in on a family getting dressed with my kids looking on was not the best experience.

Pros: Nothing! Not sure how this hotel is a 3 star. My room was terrible! The carpet in the room and public areas was outdated and had an odor. The tub had a rust ring on the drain and their was a hole in the drywall behind the thermostat (room #111).

Cons: After checking in I went to my room to find a person that had checked in three hours earlier. This hotel needs major renovations!

Pros: Was close to work

Cons: Very little for breakfast.

Pros: The Location was perfect for me. I had business engagement 1 miles away.

Cons: TAfter travelling for 5 hours I needed to get to the bathroom quickly, only to be told at the front desk that there was no public bathroom in the lobby, and the only way for me to use the bathroom I had to be a guest. I confirmed that I was a guest and proceeded to asked to use the bathroom again. That completely went over her head as she continued to ask for ID and Credit Card. I had already paid for the room online. By that time I was not able to hold it in. And two Nice gentleman let me into thier room to use theirs. Very insensitive and not accommodating. Both beds were lopsided and the pillows were terrible. My back, neck hurts ALL OVER. I couldn't Sleep.

Pros: The location was close to my job.

Cons: To much going on in the area.

Pros: very good value for money. I like to eat on my own, so this works. The staff was outstanding, the room was very clean. Nearby grocery. They had a set of cooking and eating supplies but (luckily) I brought spatulas and a few cooking implements. Also, be aware that Atlanta traffic is crazy with a lot of lane switching, right entrances, left exits. I saw at least 2 accidents on every trip downtown or back.

Cons: Just be aware that this is not a fancy place. Breakfast is wrapped sweet rolls and coffee. They could add on all day coffee and tea without much expense.

Pros: The cleaniness of the room

Cons: No my stay was excellent

I definitely recommend Extended Stay America Suites on Clairmont in Atlanta, GA. Nothing is perfect however the professionalism of management (Mr. Tall) & staff is evident in reassuring the guest's stay is comfortable & accommodations are met. Thank you for the hospitality!!! See you next time around.

Great room. Always clean. Good business..

Friendly staff ! Amazing customer service ! Nice rooms !

Pros: No good

Cons: No good

Pros: At extend stay

Cons: Walk too far to the room

Pros: Most horrible experience at a hotel period! This is a huge stay away from place,men dressed as women all over,n men in and out the hall,them chasing vehicles in parkin lot, TRUCK WAS STOLEN OUT PARKIN LOT,NO HELP FROM STAFF.NO CALL FROM PROPERTY INSURANCE

Cons: Nothing worked in my room stove, vent n light 1ST WEEK BUT HAD TO PAY horrible overpriced whorehouse and a joke no contact info given for property owner for theft ..cameras dont work so didn't see my truck being stolen! POLICE THERE ALOT FOR INCIDENTS.

Pros: Location

Cons: Top floor hallway overwhelmed with smells of dog excrement.Notified manager, multiple times with no resultant changes in odor

Pros: It's up the street from my job ...and keeps my boys close by...since he has breathing problems

Cons: Not really ...usual happenings of hotels...

Pros: The location

Cons: The phone, tv, and toilet didn't work

Staff are rarely at the front desk, and rude to guests when they are

Pros: Front desk

Cons: Everything. Dusty, outdated for the price

Pros: There isn't really much to say about what I liked best about ESA The best thing about the hotel was the extreme comfortability of the well made /surprisingly clean bed & sheets .

Cons: There are many things I dislike about this Hotel . Here's 4 things I DIDN'T like. Front fest staff extremely rude way to much attitude No water for 2-3 hours upon arrival Could use restroom,water ran dark brown for awhile, was a major inconvenienceform

Pros: The room was very nice.

Cons: There were no cups in the room

Pros: I had a smoking room!

Cons: Lukewarm water on the third floor instead of Hot.

Pros: Everything

Cons: No

Pros: Front desk staff

Pros: The lady at the front desk when I checked in and the guy when I checked out we're very nice

Cons: No conditioner in the bathroom didn't look like Housekeeping did a very good job but it was all right and it would have been nice if it cost a little bit less

Pros: location.

Cons: The satellite has been down or not working for over a week now. We do not get channels in our room - maybe 5 channels and that is all. It would be nice to be able to relax in the evenings with a show to watch instead of a broken satellite feed.

Pros: The rooms were clean, quiet and chexk in qas a beeeze

Cons: Nope

Pros: The staff was great and location

Cons: Vending machine was priced high.

Pros: Conscience, price and staff

Pros: The bed was comfortable.

Cons: The TV only had 4 channels,the toilet didn't flush, and the toilet leaked all over the floor.

Pros: location

Cons: the hotel smells like smoking room!

Pros: Close proximity to where I needed.

Cons: Not clean, smelled bad, didnt offer do not disturb sign because didnt clean the rooms during your stay

Pros: Good location

Cons: The bed sheets and towels were a little stained. Also the night manager was not fully aware of my booking arrangements and had told me on my way driving into Atlanta from NC that if I didn’t make it to the hotel by 1am I would lose my room.

Pros: The staff was generally very friendly.

Cons: My room had bedbugs, and they wouldn''t refund my money.

Pros: Location to Atlanta..14 minutes.

Cons: Rooms not clean. The breakfast is a joke. In Lobby hallway.....not even juice. Totally lacking. Should not advertise breakfast. A nutrition bar and muffin in a plastic wrapper.

Pros: Poor hotel

Pros: Convenient to the event we were attending.

Cons: Some of the other guests and the neighborhood was a bit questionable.

Pros: The only positive about this hotel stay was that the staff was friendly. That's about it.

Cons: The room was nasty. There were brown/burn marks on the toilet and counter. The inside drains of the sinks had rust stains. The white blanket over the bed had stains on it. The Worst part is there were bed bugs!! My entire body was covered with bites.

Cons: Cheap

Pros: Location

Cons: Room was dirty. All the faucets leaked & they have bed bugs.

Pros: Location

Cons: Smelled, toilet didnt work properly room felt dirty and unsanitary

Cons: They overbooked the hotel and we were unable to get a room despite having a reservation. And they were unable to find other accommodations at a sister hotel. It was the middle of the night and I had my two month old with me.

Pros: Location only

Cons: AC kept turning off and never cooled the room. Towels were stained. Not really convinced the room had been cleaned. Door jam was bent so far 1) you could see straight into the kitchen and 2) you could jimmy the door open with any old card!

Pros: Staff was excellent,

Cons: Hallway lighting must get better, hotel is in need of a makeover, beds very well used, did not feel clean in room or hallway.

Pros: Cost and location

Cons: All ok

Cons: We were told there would accommodations for two adults. There was one bed. No other beds, no other rooms available, no roll away beds, not even a couch in the room. The front desk staff we were trying to work with were curt, and gave no options.

Pros: Staff and location

Cons: Cleanliness and smelled bad

Pros: The staff that checked me in was really helpful. Although the hotel had been over booked, she was able to accommodate me.

Cons: The towels had been used or never washed. There was trash under the cover

Pros: Nice area, very clean rooms.

Cons: There was no hairdryer in the room, and the front desk said that they were out. He later found one from a maid's cart about 15 minutes later. Breakfast was a grab and go as advertised, but was still disappointing in selections.

Pros: Friendly staff.

Cons: Room looked old and dingy.

Pros: Location

Cons: Free breakfast was only oatmeal and grits packets. Nothing else. Not even water.

Cons: Bed sheets wasn't clean and went to desk took news but still stains on sheets and pillow covers

Pros: quiet.

Cons: Things were broken in the room and dirty. Furniture is old and chipped. Carpet and bedding should be replaced. Very inconvenient that I had to go to the front desk for a hair dryer and dishes/cutlery for the room. Guess they don't trust their guests.

Pros: It has a kitchen

Cons: Loud, smells, no pots pans dishes or utensils, and there were both ants and roaches!

Pros: Na

Cons: Loadness

Pros: LOCATION

Cons: THERE WAS AN ODOR IN THE HALLWAY

Pros: It was close to where i needed to work for two days

Cons: Absolutely dirty. Hair still in shower, dresser drawers and sheets. Stains on sheets, dead bugs in one of dresser drawers. Filthy room thats been skimmed over by a lazy maid to look like it was cleaned. For what i paid for 2 days - unacceptable

Pros: Near my event

Cons: Not an Extend Stay. No utensils,plates,cooking implements,etc. Unkempt.

Pros: Staff

Cons: Not sure if sheets were cleaned, woke up in the morning w a cold sore. I had to ask for a blow dryer, i thought it should have been in the room. I had to ask for everything. Something made me sick...

Cons: Got a single bed when I booked for a double

Pros: Location

Cons: Walking outside to the room

Pros: Terrible

Pros: Staff and location was great

Cons: Traffic

Pros: price and quality

Cons: nothing

Pros: Rooms are very spacious and neat and the front desk staff was very kind and accommodating.

Cons: Not much I didnt like. Very nice establishment

Cons: Extremely uncomfortable bed.

Pros: When I showed the desk clerk pictures of the room he was helpful in getting us another room and said he would deduct some of the price.

Cons: Our first room had a hole and stain on the couch, the legs of the desk had been chewed up, the bath tub was peeling, the laminate on the vanity was peeling off and had mold, and the kitchen drawer was coming apart. Our second room was a little better but there was no chair at the desk, 2 lamps had no light bulbs, stains on the couch and carpet,, and there was no coffee maker. The room next to us had a barking dog and the occupant kept yelling at it. All the furniture was old and worn out, the towels were thin.. The entire hotel looked dingy and dirty. One of the staff said they hadn't had maintenance in a year. When we arrived and saw the condition we cancelled the third night. The only reason we stayed was the location was right by the relative we were visiting.

Pros: The room was spacious and we liked the kitchenet.

Cons: The room was not clean. The room was very noisy for the hotel being located next to the "Metro". The A/C did not work to cool off; it was only warming up, for which we had to turn it off for the night. The "breakfast" is a joke to call it so.

Pros: Rate

Cons: Key Card kept having to be recharged.

Pros: THE LOCATION WAS ON POINT! NEAR METROTRAIN FOR EASY ACCESS TO THE NEARBY CITIES AND ATTRACTIONS. EATERIES AND SHOPPING IN WALKING DISTANCE. I WILL BE BACK!

Cons: THE GRAB AND GO BREAKFAST COULD USE AN UPDATE. THE MUFFINS WERE STALE AND COFFEE WAS OUT BY 8AM. MAYBE OFFER FRESH FRUIT AND DANISHES, JUST TO SWITCH IT UP.

Pros: Nothing

Cons: I came home with over 200 bed bug bites

There's a clicking sound coming from the refrigerator that's annoying, keeps waking me up, sounds like someone knocking at the door, There was also a shooting at the hotel that felt unsafe.

Me and my husband came to fix some paperwork that needs to be done and we never expected to find such a good place to rest and sleep love it

Pros: Roaches, toilet and bath stopped up the whole trip it wasn¿t from us..

Cons: Ended my stay early and didn¿t even get my full refund because they charged me for the whole stay..

Pros: Location and convenience

Cons: Requested kitchen utensils, but staff told me I had to wait until the next morning. Rooms were cleaned only on certain days. Room was not cleaned during our stay. Sofa bed mattress had crumbs on it. Stairwell was not clean.

Cons: I accidentally dropped my key card down drain in parking lot and they could give me another one

Pros: The staff was awesome. During my check in, one of the Male staff (wish I knew his name) went above and beyond my check in. Awesome customer service The room was clean with no odor and quiet. The bed, OMG so.comfortable. The.location allow you to.enjoy t

Pros: Location

Cons: As Soon As I Pulled My Covers Back, My Sheets & Quilt Were Fulla Blood They Wanted Me To Change My Own Sheets.. I Will Not Be Staying Eva Again

Pros: Very understanding and friendly. Helpful staff.

Pros: The fact that each staff member has positive attitudes, kind words, very attentive if I need anything always a helping hand & great vibes all the way.

Cons: Great Experience 100%

Pros: Clean environment, positive attitudes from staff . Well behaved guest

Daily cleaning of the room is required

Pros: everythjijng was adequate as ususal

Cons: police presence

Pros: Room was clean and A/C worked. In addition, the room was quiet and I did not hear the train or roadway traffic.

Cons: The hotel has no lobby or room to have breakfast. The so called free breakfast was a joke. The only thing to eat were granola bars and oatmeal packets. There was no milk for the oatmeal. It was the skimpiest free breakfast I have seen. Coffee was good.

Pros: The location was great.

Cons: Two things really stood out. One was that the television was not clear; there were lines across the screen on every channel and it was very dim. The second thing was the air conditioner. Every time it came on it sounded like a freight train coming in.

Pros: It was in a great area and was reasonably priced!

Cons: The room had an odor. The bathroom fan didnt work. There was a drawer and shelf broken in the bathroom (I did not care about the drawer or shelf). The linens were not the cleanest.

Pros: Its clean and the staff is amazing

Cons: No

Pros: It's clean and has an amazing staff. Walking distance from whatever u meed

Cons: No. I love it

Pros: The quietness of my room and the convenience to everything around me.

Cons: No

Pros: Managers and staff were superb.

Cons: Not enough cable channels

Pros: The location

Cons: The bed, the bathroom, and the lobby. I’ve stayed at the location on Clairmont Rd in Atlanta, and its way better than this location.

Pros: The hotel was reasonably priced for that particular holiday.

Cons: The room was clean up until I turned on the bathroom lights roaches were hanging out around the toilet bowl.

Pros: The person who checked me in called to ask if I needed anything immediately after I got upstairs. The location seemed safe.

Cons: At the edge of the area I selected. 'Free breakfast' = coffee, packets of instant oatmeal, Chewy bars, inedible packaged muffins, a few oranges & apples Bathtub had mold! Bed was uncomfortable, with a dip in the middle. Staff were unavailable.

Pros: Cheap, location.

Cons: Noisy, dirty, hair everywhere with really bad smell. I asked to change my room and they change it for me but still dirty and smelly. Very limited breakfast choices. Better to pay more to get another CLEAN place. NEVER again.

Pros: We like the kitchen area in the room. we hate to eat out.

Cons: The kitchen is not ready to go, you have to ask for the wares/supplies

Pros: Room área and bed.

Cons: No breakfast same price , .

Pros: room was clean

Cons: hair dryer was in pieces. something that could jot be overlooked by housekeeping. they know it’s broken so fix it. let’s discuss in room coffee. told that the way you do the coffee is just put the filter pack down in your cup and run the hot water over it. ahhhh it doesn’t work like that. it’s called to cheap to buy filter packs with the slide in holder for your packs

Pros: the man who checked me out was very nice.

Cons: fire alarm had no battery,toilet seat loose,button on toilet gets stuck,and roaches ran across table. I had booked 3 nights but only stayed one . and only one towel in bathroom.and there is no hot breakfast like their web site says.and none to go bag

Pros: I liked that I felt comfortable in the location while we stayed there.

Cons: I did not like that it was a used condom rolled up in the chair wheel. I also had property that was thrown away during their cleaning process. I also did not like that it said breakfast included on the website got there no breakfast.

Pros: Nothing! The staff had nasty attitudes and the rooms were not clean! Roaches in the bathroom and dead bugs on the walls. I used disinfectant spray and wipes to clean myself. Tv remote didn't work, phone didn't work, coffee maker didn't work! Floor and carpet felt damp and smelled of mold!

Cons: Everything!

Pros: Nothing.

Cons: There was sewage in my room.

I love the environment, quietness, and friendliness of the staff. The room is good size, clean, and the bed is big and comfortable.

Pros: Safe parking and mins away from interstate

Cons: Bed could¿ve been better and everything seem outdated

Pros: Location

Cons: It reminds you of a whole in the wall hotel. Appearance is horrible. Construction makes it look even worst. The pool is HORRIBLE. EVERYTHING is old and outdated.

Pros: The layout of the room is good.

Cons: The bed duvee was torn. The room was smelling rotten smoke They wrote breakfast included in website but to our disappointment we dressed and got down and heard that there is no breakfast. That was so annoying ¿¿. We packed our things and left.

Pros: Clean room

Cons: Area hotel located in.

Pros: Smoking rooms available

Pros: Convenient

Cons: No

Pros: I like how I could lock my room. The Breakfast was good. I liked they had cameras. The hotel and staff was awesome.

Cons: I got woke up at 3:30 am from someone drunk trying to get into my room. They could not remember their room.

Pros: Front desk staff. Breakfast.

Cons: No.

Pros: Nothings

Cons: This was the WORST hotel I have EVER stayed in! There were bed bugs in the bed & when I told the manager he refused to refund my money! Worst experience EVER!

Pros: The staff was very helpful and the room was in excellent shape. I would have given this hotel Five Stars based on the price. I mean it's not the Hyatt downtown but the price is very reasonable for the quality and service.

Cons: They had a wedding event there which was pretty loud but they shut everything down at 10 which was great and overall that didn't make the experience bad at all.

Pros: Breakfast was above average and bed was comfy.

Cons: Our TV remote was missing batteries, and the man who came to fix it barely spoke to us and attempted to just trade our remote with a different one. The pillows are also very small for a king bed. Also, our first night there someone tried to open our door in the middle of the night, it was very unnerving. Check out times were inconsistent every time information was given.

Pros: Very peaceful & quiet. The hotel was close to full yet I was't disturbed by any noise at all. Breakfast was quite good (hot scrambled eggs & sausage, bagels & pastories, waffles, cereal, etc). ***9am seems kind of early for it to end breakfast

Cons: Rooms are 2 star calibre but helpfulness of the staff makes you feel like royalty.

Pros: Nothing

Cons: There are many complains: TV was not working Phone was not working No internet connection There was additional door which was not locked properly In No Smoking room there was smell Room does not look clean I NEED MY MONEY BACK.

Pros: It was a place to get off my motorcycle and take a shower...

Cons: Where do I start? - there was an event going on in the courtyard on the backside of the hotel, and staff failed to even warn me. - I was given a room right next to said event - event was allowed to play very loud music until 0200-0230AM - when I complained to the front desk they said "we don't tell people about the event. You can see the chairs and tables." Except you can't until you're on the backside of the hotel, at which point I was already checked in. - When asked why the event was allowed to disturb other guests until 230AM, Sanjiv Patel merely shrugged - dingy/dirty - sink and/or toilet had leaked everywhere - nonsmoking but smelled of smoke - cigarette burns in the comforter - Pool was not maintained. I had booked a place with a pool to relax after 8.5 hours on my motorcycle, but it was so dingy and had green algae or something growing in the pool, so I decided not to chance it.

Pros: Hotel is dated but redone and very nice. Staff is excellent.

Pros: Bed was comfortable and things to do close by.

Cons: Breakfast was cold when we arrived.

Pros: yes

Cons: no

Pros: The bed was so comfortable, the room was spacious and clean, and the vibe was safe.

Pros: .

Cons: It had roaches in the bathroom and hair on the pillow cases.

Pros: The room was clean enough and the bed was comfortable. The staff was efficient and courteous at the front desk. Parking very easy. Room was well equipped to have a small fridge and microwave.

Cons: The eggs and sausage at breakfast were truly inedible. I have never tasted anything approximating eggs and sausage like it. I would have much preferred nothing at all. Normally if there was one thing that was "meh" I wouldn't mention it, but there were several little things so I feel compelled: The ice machine near us was non-functional, there were light bulbs out in the room, the outlets (only one available in an awkward place) were so worn out our cell phone charger wouldn't stay in the wall. The grounding (third wire) on the microwave was defeated and plugged into a 2-prong extension cord that didn't appear to be anywhere near rated for a microwave (discovered on my outlet odyssey). The TV was an old tube, fuzzy, well worn, and the remote buttons barely worked - had to press real hard. Didn't complain as with this many shortcomings I couldn't be troubled.

Pros: Staff was very friendly

Cons: Pool was filthy ..

Pros: No breakfast was given

Cons: Bugs

Pros: The size of the room.

Cons: Getting locked out of my room and dealing with a Drunk host. She wouldn't let me in my until 3am in the morning. The place was full of roaches and the washer and dryer was too limited.

Pros: very clean management (manager Ann) fantastic all around runs around all day checking rooms behind house cleaning she’s assertive yet very soft spoken professional extremely knowledgeable helpful her attitude was consistent, upbeat positive always in a delightful mood it seems. You can tell share cares about the upkeep of the property and all it intel’s . The other young ladies are awesome! helpful good attitudes … All of them w/the exception of the night shift young lady. To put her in the simplist of words I’d say she’s lazy and not the least bit helpful. Some ppl just don’t have that thing for customer service . However she does enough I assume to maintain … The rooms are as pictured . exactly spacious (I’m n a double bed room w/kitchen) (2 eye stove top /attached big microwave Full refrigerator sink, no oven of course) I stayed 2 1/2 weeks. Comfy bed clean linen from start to finish Clean pillows , protector covered for them as well and when stripped pillows look semi new) wooden floors 32 inch flat (mines seemed pretty Dim n color in & out ) but wasn’t that bad free wifi or u can pay for faster speed I didn’t but you could it worked fine (2 devices free) Vending machine/ washing area /clean halls/ quiet && must use key to get past the entrance no key, no entry Period I LOVE THAT office closes 8pm SHARP check in early if you can and when I say early am for 6 pm Bc like I said , the night shift girl … bah humbug hmm I think that’s all hope my review helps (:

Cons: as clean as they try to keep it (: once they can get the pest control in order this place would be superior! I had a couple of roaches crawling on the walls here n there I hate those things but yes there were a couple here n there

Pros: The area was nice and convenient

Cons: The staff was very unfriendly they didn't have washcloths or towels they're infested with roaches and it has a really bad smell in the room as if someone has smoked a whole pack of Newport 100 it's more like a apartment complex

Pros: Good location and good price. Room was clean.

Cons: Staff was always out, so had to wait for checking in and requesting towels, etc.

Not clean. Bed bug u will have to throw everything away. A loss.

Cons: Two roaches in room.

Pros: Great location from Downtown and free parking. The staff was friendly and honest. I was so tired I gave more money which he gave back. The bed was comfortable but not with any bedding

Cons: There were some roaches and the vinyl floors were slippery. The outlet near bed closest to the door only worked if you kept the light /switch on.

No-smoking room has the stench of cigarette smoke. Wrong toilet seat doesn't fit. Shower enclosure broken where the grab bar was supposed to be. No elevators. Double charged my credit card.

Everything is close, Uber Eats is a godsend, Staff is responsive and courteous

For the price

Pros: The view

Cons: There isn't anything that I don't like

Pros: I appreciated that the staff wore facemasks and adhered to social distancing during the pandemic. It was in a location that was convenient for a trip we needed to take to the Chamblee area.

Cons: Unfortunately, the bathroom was not very clean. The toilet did not flush properly and small bugs were visible on the floor at night. The rest of the room seemed fine, but the bathroom needed some work.

Pros: Never in my life did they give us the offer that they told me in the application I told the person who attended us to look for the confirmation number and he did the one that he could not, it was 12 midnight and I needed a place to sleep I had to pay 155 per room that is not fair and you are not trustworthy people

Cons: I said it in a single text

Cons: Woke at 2am with a large roach running across my head. Spotted 3 more. Couldn't sleep after that.

Pros: Breakfast was not served because of covid but price wasn’t adjusted

Cons: Clerk was unable to process my card

Cons: The bed, no sleep, very very uncomfortable.

Pros: This was the worst stay of my life, the smell of marijuana was invading the parking lot, the linen smelled like tobacco, hardwood tiles were coming off, the bed was squeaking all night long, the loud people loitering in the hallway and the bathroom was horrible, room #162, first time with super 8 and the last one for sure.

Cons: update the hole place and perhaps have someone making sure guests have some rest which is the reason why I needed a hotel, it would have been better to sleep in the car.

Pros: Hotel was absolutely terrible! We Didn’t even stay! When we walked in the Employee was so unbelievably rude! The room was cold in tank, the bedspread was dirty, there was hair in the sink, in the bathtub was dirty! I would not recommend this hotel

Cons: Hotel was absolutely terrible! We Didn’t even stay! When we walked in the Employee was so unbelievably rude! The room was cold in tank, the bedspread was dirty, there was hair in the sink, in the bathtub was dirty! I would not recommend this hotel

Pros: The restaurants near this hotel are amazing.

Cons: Bathroom was very small. The non-slip mat slipped out from under my fiance. They advertised cable TV but no guide or anything. The AC and heat didn't work very well. Most of the lights worked but didn't stay up right. The staff would knock and then enter if you didn't get to the door instantly. The staff keys unlocked the deadbolt. And they double charged me for the room and I still haven't gotten a refund. And it costed more than booking.com said it would.

Pros: Bed was soft

Cons: Outside lighting was not working properly

Cons: The hotel over charged me the initial amount by 20.00 then proceeded to charge me the full wrong amount 3 times and tried blaming it on booking.com. They have refused to refund my money and ruined my mini vacation for my birthday. The hotel manager and front desk staff were very rude and refused to let me speak to the hotel manager. The shower drain was clogged, the walls had black mold on them and because of the over charging i was unable to stay at another hotel.