Excellent

Mar 2018

10.0

The overall stay was absolutely great

Charged for every little thing.

Excellent

Mar 2018

10.0

Sudden stop with sick family

Westin staff took us in early and immediately when we were passing through. Matt and Michael especially were excellent helping out the family.

Excellent

Jan 2018

10.0

Not having microwave in the room

Excellent

Feb 2017

10.0

Amazing every time!

Friendly service and great bar and amenities. I love the in room dining too!

Excellent

Dec 2016

9.4

Excellent hotel, but still not a good night's slee

As is almost always the case for a Westin, the hotel was clean and well-appointed. We had a corner jr. suite with a wonderful view of a small lake and a beautiful picture window. The only reason for the lower rating is that the mattress was one of the most uncomfortable on which I have ever slept. One of the things I love about hotel mattresses and bedding is that you seem to always feel like you are sleeping on a cloud because the bedding is so plush. The sheets at this hotel were scratchy and the mattress was much to firm. I tossed and turned all night and woke up with a sore arm and neck. Also, there was a rumbling sound all night that sounded like planes flying overhead (which is odd because we were nowhere near an airport), but it went on literally all night. I have not had this issue at a Westin before. Perhaps it was just our room as the hotel itself was wonderful.

Excellent

Sep 2016

8.8

Liked the healthy meal choices in room although limited they were tasty

Room service extremely slow

Excellent

Feb 2016

9.4

The bar/restaurant was great! The staff was awesome!!!

Some of the furniture needs updating and the concourse pool/pond need to be cleaned badly!

Excellent

May 2015

8.8

Great stay

I was in town for a weekend events during booked it late. Most hotels in the area were charging upwards of $200 a night. friendly and courteous staff, great amenities, great value for the location. I paid about half from comparable hotels and was still close to downtown.

Television remote volume was stuck so whenever I'd turn it in, the volume would continually increase. Additionally, I tried calling the front desk about it and the in-room phone wouldn't work. It was a minor inconvenience. I didn't spend much time in the room during the weekend and didn't watch TV.