Hotels near Hartsfield-Jackson Atlanta Airport

Cons: The parking situation was extremely inconvenient.

Pros: The property itself was very modern and nice. Amelia made sure I had the best view possible and she was very accommodating. I will definitely come back.

Cons: The parking situation was not too convenient. No valet due to covid and parking garage is not attached to hotel. You will have to inconveniently walk a distance to get to your vehicle. Not to mention parking is $30 a day

Pros: Modern

Cons: The parking is horrible. No valet after a certain time. The parking deck is on the side of the hotel and no door for side entrance. You have to walk all the way back around to the front door in the dark, and in my circumstances the pouring rain. And it’s $30 a night for parking that’s literally around the corner!

Cons: No valet due to Covud but I understand

Pros: Check-in staff and manager were very prompt and friendly.

Cons: My room was not cleaned. Couch had dirty condoms.

Pros: Front desk staff and another African American, short hair cut, lady upfront were very delightful, professional, and helpful.

Cons: The parking is a bit high for the garage to be behind and not even attached. Its a inconvenience the way its set up

Pros: The proximity to the airport but it was also very beautifully decorated and extremely clean

Cons: The food options at the bar were a little disappointing but still I was very happy with my stay

Pros: bed was comfortable.

Cons: when booked.. i should have looked closer. 30 dollars to park! and parking was in a garage 400 plus yards away and it was cold! bad knees. no water in room. no amenities. internet - not free. not enough space to cont..

Pros: Really cute hotel very clean

Cons: Late check-in. One staff member at the check-in. He could log in to check us in. It took 30+ minutes! Hotel was 4 star rating, but I wouldn’t rate the hotel 4-star. I was very disappointed with my 4 Star Renaissance by Marriott experience.

Pros: Nothing

Cons: They was very rude. System went down and couldn’t check in until 11pm at night and still charge 30 a night parking so accommodations at all. 1 towel in the room with double beds. Try to tell me they couldn’t find my name in the system when I

Pros: Close to the airport

Cons: Check in was slow. Only one person with 8 to 10 checking in. Slow

Pros: The friendliness of the staff . Along with how accessible everything was .

Cons: The parking fee which was 30$

Pros: Nices, most convenient hotel in and out of Atlanta airport.

Pros: Great Hotel. Easy experience.

Pros: Location was convenient

Cons: Customer service terrible

Pros: It was nice hotel, convenient location.

Cons: Hotel charges for parking and internet

Pros: The hotel is right next to the convention center and its convenient to walk. Its very beautifully decorated and the hotel staffs were all very nice. Room was very clean and nice. In room dinning was delicious too.

Pros: Very clean, ornate, very modern, and excellent customer service. We loved the swing chairs too and FOOD!!!

Pros: Everything!

Cons: Nope!

Pros: Comfortable beds

Cons: Dirty floors and shower

Pros: Very nice and courteous.

Pros: food excellent, well appointed, good small meeting spaces in lobby

Cons: signage to get to the hotel from sky train.

Pros: awsome service loved the view

Pros: It was very clean.

Cons: The most unexpected and disappointing issue with this hotel is they charge 18 dollars a day that is not included with the price of the room. This is like selling someone a dinner and charging you extra for the plate and utensils.

Pros: I loved the shower!!!!!!

Pros: Staff was very welcoming.

Cons: Called the day before to set up shuttle and was advised that it came every hour. Got to the Airport and waited in the rain with my one year old and no shuttle service available. Got to the hotel and there was food on the floor from the previous guest...

Pros: Location, restaurant & quietness

Cons: Stains in comforter, furniture aged, toilet similar to what’s on a cruise ship

Pros: Everything

Cons: Excellent experience

Pros: The room was nice and smelled clean when we arrived. The bed was very low and very firm.

Cons: The floor outside the elevators was very sticky and my shoes were sticking. The floors were dirty going to the outside doors. I thought it was ridiculous to have to pay for parking.

Pros: Friendly front desk staff. Hotel/room were spotless.

Cons: Weird set-up for the bathroom...no bath mat, so the floor got wet after showering. Limited counter space to put towels/toiletries/other junk.

Pros: The location was close to where we needed to be, and the young lady that checked us in was exceptional even during the time she was having computer issues.

Cons: The room was dusty and during the time of a pandemic, I would like to see the room has been thoroughly cleaned. The sight of dust tells me it has not been properly cleaned.

Pros: Allows big dogs without an extra cleaning fees. Also were very welcoming to the dogs.

Cons: Bathroom setup might not be great for those traveling for long periods with more than one person.

Pros: The room was very comfortable.

Cons: There was no ice machine or soda machine. When I asked about the machines I was told if I wanted a soda I would have to go to the bar. I was not feeling well and did not want to be sitting in a bar . . . deal breaker.

Pros: Very cool looking rooms

Cons: Not enough lighting in restroom area, movable mirror was a little too high. There were m&ms on the floor and my dog ate them.

Pros: The room and building have interesting architecture.

Cons: Gym was sorry. Pool was closed. Front desk service was poor. Have to ask for the wi-fi information. You have to call the hotel just for the front desk. The sheets were ripped and the room had a weird odor. It took forever to be let into parking lot.

Pros: Cleanliness

Cons: No

Pros: It was secured and very clean.

Pros: It was quiet. You didnt hear neighboring rooms etc... Check in was quick and easy and the employees were all kind and respectful.

Cons: The bathroom is not seperated from the main room so there is little room for privacy. My kids had to actually leave the room while we would get ready. It was really weird. Also the breakfast parfait was extremely hard,and tasted awful.

Pros: Location

Cons: Open bathroom

Pros: very nice, staff was very nice and polite

Cons: the only things I didnt like was that the hotel restaurant was closed, there was no microwave in the room, the fridge was very small.

Pros: The modern room.

Cons: My wall behind glass nightstand had some substance that had not been wiped, so I wiped it.

Pros: It was close to the airport which was nice and the staff was very friendly and helpful.

Cons: The room could use a little tlc, some minor maintenance issues. No one restocked the coffee caddy so we didnt have coffee in the morning, or tea.

Pros: It was overpriced, no room service or cleaning of the rooms in between days stayed.

Cons: Everything was closed, Pool, sauna, and you have to pay for parking & I was charged an up charge for a room with a tub. I wish when booking I could see that there is or isn’t a bathtub. It’s false advertisement when it says there’s a

Pros: the front desk team was extremely friendly and made my stay comfortable. They were very attentive and provided me with a great experience.

Pros: How the building design.

Cons: People took over the handicap parking,I check in on a Friday was not told we had to requested linens to be change the bedspread was dirty on one side I still can't believe I slept under that,housekeeper was very apologetic bathroom was a closet.

Pros: Giving it a 1 star due to zero not an option. Slow releasing incidental fee hold, after check out. Still waiting! My bank asked for receipt showing zero that this overpriced small rooms hotel could not provide stating "the paper would just be blank."

Cons: Giving it a 1 star due to zero not an option. Slow releasing incidental fee hold, after check out. Still waiting! My bank asked for receipt showing zero that this overpriced small rooms hotel could not provide stating "the paper would just be blank."

Pros: Price was about right.

Cons: Hotel is a bit older, next to Porsche and has a Porsche theme. Ok hotel. Restarant was closed when I needed it.

Pros: Loved the room

Cons: Yes the rooftop bar and the pool was closed

Pros: Clean, convienant

Cons: Yes, I was waiting for the shuttle for about an hour, after several calls, they told me to take a cab and they would reimburse. I get to the hotel and the deny that anyone told me to do that. It was more about the principle than the $20 I spent for the ca

Pros: Location for a layover is excellent.

Cons: A bit pricey

Cons: Other guests were very disruptive. Some people partying late at night and returning in the early hours ruined a restful night. However, the hotel staff was very responsive

Pros: The view of the Porsche track

Cons: The place seemed like a converted office building with a low renovation budget. I was in a one bedroom suite with a tiny couch that didn’t pull out The master bath was just weird. Ordered room service at 11pm that never came.

Pros: the waitress in restaurant is amazing Hotel Styling Beds

Cons: Valet only parking Ice machines only on odd floors Roof top bar closed due to previous rain (poor design)

Pros: Great rooftop restaurant and bar. Hotel is modern and has beautiful clean modern decor taste.

Cons: Room air conditioner did not work, tried lowering it to 66 F. By aprox 4:00AM we were still not able to sleep as room was so hot. We did not report the issue since it was already too late. Hotel treated us for breakfast, not enough for a sleepless night

Pros: It was clean, close to Porsche head quarters, and the rooftop view was beautiful. I also liked seeing people of color on staff.

Cons: This is a weird hotel. I am a gold elite member of ihg so I'm kinda spoiled with HI express and Staybridge. Incidentals were $100, no breakfast, over priced strange food, and bathroom was only separated by divider.

Pros: Very friendly and professional staff!

Pros: EVERYTHING AND EVERYONE.

Cons: THERE WAS NOTHING I DID NOT LIKE.

Cons: The room was so big

Pros: Great location and amenities. Enjoyed our stay here overall.

Cons: Bathrooms were a bit cramped and oddly done. Hard to maneuver and do much of anything.

Pros: Everything! Love this location, have been staying here for years and won't stay anywhere else.

Cons: Was near the elevator and heard everyone all night

Pros: Breakfast Happy Hour Dinner Staff

Cons: Yes, I was bitten over 15 times by bed bugs I woke at 1 am to find bed bugs, unable to sleep in any room at this hotel. After 2 hours of fitting in the lobby, the staff allowed me too sleep in a chair in a conference room.

Pros: Staff was very friendly! Loved that they figured a way to still offer hot food for breakfast and their 5:30 Kick Back.

Pros: Everything

Cons: No

Pros: The staff and the meals.

Cons: None.

Pros: Staff was excellent! Specifically the people serving food to a somewhat rowdy group of semi mask wearing folks. And the lovely front desk person that was extremely helpful and pleasant.

Cons: Lots of people LOTS. Many not wearing masks in common areas despite clearly being asked to.

Pros: The staff were very friendly. They provide a complementary breakfast and dinner. Really good service.

Cons: The toilet seemed not well cleaned.

Pros: Next to the freeway, easily access gas stations bars and restaurants.

Cons: The airport shuttle does not run and it left me stranded at the airport for 1.5 hours and when it was time for me to depart.... I missed my plane because again no shuttle ever came. Also no one ever came to clean this room and it smelled like weed.

Pros: It was very clean and peaceful

Cons: I didn't like that it was none smoking building

Pros: Leaving it

Cons: Too small, lousy elevators, lousy parking, noisy guests smoking weed.

Cons: I didn’t like the way it smelled like marijuana... it was loud at night when your trying to sleep.....the door you entered to get to the elevator was blocked with people standing in front of it.... it was just different and I wouldn’t return

Pros: Very convenient location. Nice free breakfast

Cons: Pool was smaller than I imagined-- it was also over crowded. Rooms need updated

Pros: Very nice location & very clean. My family & I enjoyed our stay.

Cons: There was a dirty sock on the tv stand when we walked in, to start off. Secondly we booked the room just to swim and relax there were over 30 kids in this one small pool area belonging to one family. I’m sure not everyone had a room.

Pros: Conveniently close to airport.

Cons: Rooms had definitely been smoked in. Hair stuck to the towels. Pool water was nasty. Definitely not a three star hotel.

Cons: I don't understand why nothing was done about the extreme amount of guests smoking marijuana. In the parking lot, by the pool, in the rooms... absolutely NO WAY tbe staff was unaware of what was going on.

Pros: Everything

Cons: I loved everything

Pros: The Customer Service from all the employees except for the GM of the hotel she caught an attitude one morning but I let it slide.

Cons: I had to keep plunging my toilet my whole stay at the hotel & on my last night is when I was offered another room.

Pros: The pool was open and they provided dinner!!!

Cons: No

Pros: The room was large, well decorated, and the location was perfect...steps from the airport

Cons: The elevators were not always available. Entering the hotel to go to my room, there were dirty diapers and trash outside. No ice available in the ice machines. Staff could’ve been more helpful

Pros: Breakfast and Parking

Pros: The friendly staff and the kick back

Cons: The bath tub had someone hair in the tub and on the shower wall.

Pros: One of the first hotels where the room actually got cold.

Pros: everything, wonderful stay and accommodations, my first time and I was pleasantly suprised

Cons: Variety of hot snacks at happy hour

Pros: Location to convention center and airport

Cons: Not enough food choices, not enough staff, long Ed at Starbucks, very limited hours at Champions and Starbucks. Lobby very crowded, no social distancing practiced

Pros: Convenient to the convention center and THAT WAS ALL!

Cons: First of all the hotel was over booked. When checking in the hotel representative tried to change our room type because “they were over booked and were in need of some guest to change from a queen room to a king room”. The only incentive was a “free” roll away bed for your comfort. Not much of a benefit for a room that had been booked for months. Needless to say we turned down the worthless, inadequate “free” perk of an uncomfortable roll away bed. I addition thee lobby was extremely loud all the times of the day and night. There was also no place to eat at the property, only one coffee place with a 2 hour plus wait. Parking was an absolute nightmare, not enough parking spaces for quest staying at the hotel, pretty much forced to valet park. Which we didn’t want to do nor due to experience we had last year staying at this same hotel. Took over an hour to retrieve our car from valet parking. Staff extremely rude with a “I don’t care attitude” and “we are not here to make your stay comfortable”. We travel to Atlanta 3-4 times a year for volleyball tournaments and always try to stay as close as possible to the convention centers the tournaments are taking place and are willing to pay more for that convenience. This was not our first bad experience with this property but will definitely be our last.

Pros: Always convenient, clean, and safe. Big cheerleading convention in town and they were able to move me to a top floor since I was there for work.

Pros: So convenient to the airport. Staff was very nice. Got a great cyber Monday deal, otherwise it would have been out of my price range

Cons: No

Pros: The staff was very helpful and friendly. Also, the hotel was very clean.

Pros: Location

Cons: 30 dollars a day parking and no microwaves in rooms

Pros: Location

Cons: Parking fees, housekeeping didn't give fresh towels and no microwaves in rooms

Pros: Clean Hotel/very nice Great location to airport

Cons: Parking $30 per night to high Food options were bad/ only a coffee shop for breakfast (no fresh food) went to restaurant for dinner, all food was served in carry out box, in plastic bag, FOOD did not match 4 star hotel (Quality and Service)

Pros: It was a great place to stay

Cons: No

Pros: This was the most sanitized hotel I have ever been in my life. Also the best housekeeping team I’ve had at a hotel. The front desk person was also very helpful and great at her job.

Cons: There was a large red stain in my room when I arrived. Also the front desk staff seemed very understaffed and the front desk manager was rude.

Pros: Location & staff friendliness

Cons: No breakfast or room service

Pros: It was spotless

Cons: It was a 9 outta 10 so I have no complaints

Pros: towel bag they left you the next day so you didn't have to ask

Cons: the price of water and Gatorade 13.50 for 4 drinks is high

Pros: Great covid protocols. Staff super friendly & helpful. They even made sure to find us a wheel chair so a member of our party wouldnt have to walk around the cheer event all day with a torn MCL

Cons: More staff needed for shops with cheerleading event held at convention center

Pros: spacious

Cons: parking over $35/not not advertised in a remote area is ridiculous location not even downtown.taken advantage during covid scam

Pros: Proximity to the airport and paid parking garage. Very comfortable king size bed, contemporary and industrial furniture, large flatscreen. Clean.

Cons: Unaware of $30 parking fee, which increased my daily rate. Parking fees should be displayed prior to booking so that a customer can make the best decision for rental. Also I was overcharged for incidentals.

Pros: The hotel is up to date and clean.

Cons: I was highly surprised that this hotel charges $30 per night for parking.

Pros: The best thing about my stay here was the free 2 minute ride to the airport on the sky train.

Cons: The parking fee is too expensive and I returned to an unclean room after being out all day.

Cons: Champions was awfull across the board Food really bad

Cons: There was no microwave, they also charged to use the WiFi and the fee to park your car was expensive $30 a night

Pros: The location

Cons: Previous stays had better room

Pros: The room was really nice and location great.

Cons: The parking fee is excessive. Definitely will NOT stay there again.

Pros: The hotel appeared clean overall and one of the front desk staff was very polite.

Cons: The $30/night for parking was awful! The staff didn't say anything about COVID precautions or restrictions when I checked in - I found out on my own that the pool was closed and the restaurant hours were limited. The room was smaller than I expected.

Pros: It was nice and clean

Cons: Parking fees are ridiculous! $30.00 per night. This should be mentioned on the page where you book the room. I didn't see anything on the page about these parking fees. Had I seen it, I would not have picked this hotel!

Pros: Proximity to airport

Cons: Not sure why it's rated 4 stars. Just a regular hotel. The Marriott a few miles away is actually nicer.

Pros: The hotel was closed for business and has been for weeks.

Cons: The hotel was closed for business and has been for weeks.

Cons: They charged an extra $30 for parking.

Pros: Location was cool.

Cons: This was the first time that they wouldn't give me a king bed.

Pros: The decor was very nice and it was in a great location.

Cons: The parking is to expensive and the Valet staff had very bad attitudes and customer service skills.

Pros: Nothing it sucked

Cons: The employee at the desk not telling me about a parking charge and I find out after I left that they charges me for parking and I wasn’t made aware of it!

Pros: Proximity to airport and restaurants a definite plus. Beds are incredibly comfortable

Cons: Gym not well equipped, parking too expensive, very crowded while I was there

Pros: Big rooms, soundproofing. Couldn't even tell you were staying near the airport! Front desk staff were outstanding, and very accommodating for us.

Cons: Hallways and elevators were strangely warm... probably 80° Probably 80° throughout. We did not get housekeeping the whole time we were there, never knew why. Trash, glasses, etc. were left throughout the building, it appears that trash, glasses, etc. were left throughout the building, it appears that housekeeping is either understaffed or just not doing a very good job. would have appreciated some complementary breakfast options, or even just coffee. Meals were very expensive.

Pros: Very nice hotel. With friendly staff. Excellent restaurant and bar downstairs.

Cons: No complimentary in room wifi

Pros: Room very nice

Cons: Continental breakfast not included Not informed in advance of $18 parking charge

Pros: Very clean, convenient to airport. Good restaurant on property.

Cons: This hotel was closed when I was dropped off there. A note on the door was there only communication to me

Cons: The hotel was closed and I had to spend an additional 2-3 hours sorting out accomodations elsewhere.

Pros: The bathroom and the bed

Cons: They didn’t serve breakfast

Pros: Khadijah was helpful

Cons: I booked at springhill but upon arrival they directed everyone to go next door to the Renaissance. I had to pay 30 dollars a night to park which I never had to in all my stay at springhill. No Ice machine was available on my floor (7th) or microwave. Had to go to the 2nd floor to use it. Normally I would have an ice machine on my floor if I had stayed at springhill like i was supposed to and I would have a microwave in my room as well. Totally not satisfied. If I was told at booking that i would have been redirected to this hotel, i would have went to Fairfield.

Pros: Walked to free tram straight to the airport.

Pros: I love the cleanliness of my room and the knowledge of the front desk agent, Tiffany... My room's decor and furniture are modern and that's what confirmed the value for my money... I also enjoyed my visit to the market in the lobby... Lol!

Cons: I hate that the card used to reserve the room online has to be present upon checking in or any other card to actually pay for the room.. I guess it's the scammers caused this.. And the Background IT works with the room which includes turning off the TV and the power card to actually give the room its power took me out upon entrance! I am pleased!

Pros: The bed was extremely comfortable and the room was spacious and clean. The night staff was very friendly and made our check in after a long international flight smooth and easy. The hotel is also very close to the airport and easy to get to through the sky train. Would definitely recommend to anyone needing a place to stay by the Atlanta Airport.

Cons: Everything was perfect.

Pros: The location to the convention center was extremely helpful. The room was clean and spacious. The staff was friendly.

Cons: The a/c unit being over the door was different. Since it was far away from the beds, it seemed to take a bit of work to get the temp right. Not bad enough to knock the hotel though. There could be more hooks in the bathroom for hanging towels. Parking fee

Pros: Easy to get to and from Airport via Tram

Pros: Everything was amazing. Thank you

Cons: Non- working room keys to enter hotel and access for gate.

Pros: Location was across the street from the venue we were at

Cons: The pull out bed did not look real clean it had crumbs and hair on it. Easily brushed off and covered with the sheets

Pros: The separation of the shower and toilet area was great; The space and layout of the room was absolutely wonderful and we LOVED the location. The staff was very nice and approachable. I will definitely go back to this hotel.

Cons: There were no issues with this hotel.

Pros: LOVED the room, wish I was staying longer! Very convenient to the airport and rental center.

Pros: The staff and checking men at front desk were phenomenal

Cons: Na

Pros: Loved location and very clean. Roomy

Cons: Bird poop on car

Pros: Beds were comfy. Location was great because we were going to the airport. The parking was very reasonably priced

Cons: The toilet was leaking the food was overpriced the air conditioner did not work.

Pros: Friendly staff

Cons: Wi fi not working Cable constantly going out Napkins in breakfast room moldy smelling

Pros: Very pleasant staff

Cons: Price increases at desk , never same price that is shown online.

Pros: The view of the Atlanta airport was amazing. The balcony set up was great as well!

Cons: The tenth floor ice machine was not working. There was a note left to call the front desk. I was already on the way downstairs so I decided to approach the counter. The receptionist there said just go to the floor below us.

Pros: Staff and the hotel and how close it was to the airport

Cons: no mini bar, loud but expected.

Pros: Quality, well-known hotel with a good reputation.

Cons: Somewhat difficult location to access by foot. Needs better sidewalks/well lit paths to walk to local connivence stores and resturaunts.

Pros: Convenient and the staff I spoke with were friendly.

Cons: Was the worst shower I've ever used. Lots of gritty residue in bottom of shower. Hotel store items were way over priced. Staff NEVER informed me that I would need a room key to exit the parking lot after checkout. A few others had the same issue

Pros: The balcony view

Cons: Didn't have a microwave in the room and you have to pay to park.

Pros: The hotel is updated, clean and close to the airport

Cons: Price for parking for one night. Customer service was horrible. I would also recommend the check in clerk be more open with how to get around the hotel. The clerk was very unfriendly.

Pros: Very nice hotel. Room and balcony view was GREAT!

Cons: Only thing that I did not like was when trying to exit the gate I did not bv have my room key as I left it in room as I was checking out and the gate would not let me out without key.

Pros: I love everything especially the balcony. This is my husband and I little getaway while still at home. This is our 3rd stay at this hotel. When we want to get away but not travel we just come here for the weekend.

Cons: Need stand up shower with glass door

Pros: Staff was good

Cons: The windows could use some cleaning

Pros: Tv and room

Cons: Too many extra charges. $33 fees. $23 parking fees. $4 kind bars for food.

Cons: Soundproof windows weren't really soundproof!

Cons: I was charged unexpectedly for parking Internet access was not free unless you joined a "club" no microwave in room

Pros: Location And clean sheets

Cons: Old. Wallpaper peeling. Stains on daybed furniture and separate chair. needs updating.

Cons: Kinda of pricey

Cons: Do not order food

Pros: Friendly staff. Everyone was super nice. At the airport and safe location.

Cons: Limited choice of healthy dining options and no on-site coffee shop. Limited food for vegan and limited gluten free optionPoor quality of brewed coffee without any option to order a latte in the morning. No alternative dairy free milk options for coffee.

Pros: Location and cleanliness.

Cons: Business room should stay open 24 hours

Pros: Staff was awesome

Cons: Location details and how to get there from airport needs improvement ! Went to three Marriott hotels before getting to right location at 130am

Pros: Very nice and clean. Housecleaning didn't come every day, which was a downside to me. Parking was a reasonable price, considering the location and easy access to the airport shuttle.

Pros: The room was recently redone. The bed was comfy.

Cons: It is a loud hotel. I was on the 9th floor and I could hear music being played at an event on the first floor at 10 PM. I could hear people walking above me. I am not a light sleeper, but I had to use a white noise app on my phone.

Pros: So much to like!! Runway views, spa, restaurant, concierge lounge, room comfort, kind and helpful staff.

Pros: Excellent, friendly service from all teams here. The meeting spaces were accommodating and pleasant. The glass elevators were fun and swift. I felt like I was in a more down-to-earth Marquis. Rooms were clean and nicely appointed. We had an airport-facing view with balcony. Note the windows and door were sound-insulated, but you’ll still hear the louder engines. I think it was worth it. The bathroom is comfortable, with one official towel hook on the door for a standard king room.

Cons: If you’re a light sleeper and don’t care to watch the fascinating hustle and bustle of ATL, you’ll want to ask for a quieter room. I say that without dinging the hotel. For many, including me, that’s a plus, but it might not be for you if you are a weary travel that just wants to faceplant into a bed for some rest. The bed was OK. I should have gotten a few extra pillows to make up for the mattress, which is a bit stiffer than I was expecting or used to. I didn’t check, but I’m pretty sure there’s no pillow or euro top. Other reviewers seem to like the bed, so tastes may very. I woke up several times to a sore, crooked back or arm, needing to adjust position for comfort when I’m usually down the whole night. The linens were lovely. Our standard king had four feather pillows.

Pros: Hotel absolutely beautiful, close to the airport that we didn’t need to rush to catch our flight. Rooms are spacious and very comfortable.

Cons: Check in staff slightly rude, and argumentative.

Pros: The runway view rooms provide a perfect perch from which to watch all the planes come and go from ATL, a dream come true for my enthusiast son. Sound deadening is excellent, so things are very quiet. Delta flight museum is within walking distance. Staff is professional, friendly and accommodating. Restaraunt and room service, both great.

Cons: I asked a lot Of times to have the room clean and it wasn't and the crew was not nice about it

Pros: Staff was very helpful and efficient. The hotel is beautiful and clean. Room was comfortable.

Cons: Could only find one plug, not enough to charge our devices.

Pros: Clean and comfortable. The staff was friendlier and more service oriented than last time. Betty and Vanessa in the restaurant did a great job.

Cons: Why would a higher-end hotel like this not have the local paper (Atlanta Journal) available for sale? They did not have it six months ago either. $15 Internet for 24 hours is a bit much. But the wired speed was very good.

Pros: The check in was fast and friendly he put our parking on a key and charged it to my room so I wouldn't have to mess with that the next day! The room was cozy and comfortable. The bed was soo comfortable I fell right to sleep. I had a view of the airport but didn't hear not the first plane take off, I was worried about that from reading reviews. No worries cause I slept through the night! It definitely had a luxury feel to it which was nice. Breakfast the next morning was great. It was well stocked and the entire staff was super friendly and willing to help with whatever you wanted. The shuttle service to the airport was fast and efficient. The hotel driver was extremely helpful with were we needed to go. When we finally checked out that was quick and effortless. The entire experience was a win/win! I got a luxury hotel for a non-luxury price! I enjoyed myself and had fun. Definitely recommend and will stay again!!

Cons: What I didn't like is very minimal and the good of the experience far out ways my "bad"....the PARKING LOT, we arrived at 1 AM and didn't do Valet parking, we cruised the parking lot for probably five to ten minutes looking for a parking space. We found one but it had a sign in front of it (not handicap, Renaissance Ambassador of the Year) that clearly stated we shouldn't be parking there. Upon checking in the staff told us it was fine and not to worry, we were "Ambassadors for the night" but we did get the very last parking spot in the parking lot. Overflow parking is across the street, which at 1 AM would not have been fun! Also, when I booked the hotel I knew I was going to have to pay for parking but the website said $12 a day and $16 for valet but it was actually $16 a day and I'm not sure about valet. BREAKFAST, it was a tad more expensive than I was wanting to pay BUT the quality and the quantity of food at the buffet does make it ok. If you visit the buffet multiple times then it is definitely worth the price but if you only go once I think it's a little much. On four people we spent $56 and one person didn't get the buffet, only oatmeal. The drinks were included but really the kinda should be. The food was great though and the wait staff was super friendly. STAFF MEMBER, we needed to use the shuttle service to take my son to the airport and the one that was being loaded was obviously full and no one else was going to get on that shuttle. We asked the Staff Member when the next shuttle was going to be along and he told us 45 minutes. That wasn't going to work for us! So we start to the parking lot to take our car instead and we see another shuttle bus pull up so we head back and indeed he's going to the airport. The shuttle driver made up for the other gentlemen but it was irritating. When we got back I noticed that they have shuttles almost one right behind the other, so I don't understand why we were told 45 minutes. It worked out so it's ok.

Pros: Good room, great check in and check out, great food.

Pros: Great airport view, comfortable room.

Cons: Breakfast buffet not well refreshed although there were plenty of staff and few customers, ice machine on my floor not working, not marked as O/O. No Saturday newspaper available.

Pros: It was very well decorated, clean and overall looked like a four/five star hotel. Staff was friendly and accommodating.

Cons: It's literally 500 feet from the airport runway. You can hear planes taking off and landing as you walk through the hotel. I had a room facing the runway and could hear the planes taking off as though I was at the airport. I switched to a room on the other side of the hotel and it cut down on noise considerably until about 1 a.m. when I heard a train passing through. If you're a light sleeper I would not recommend staying here.

Pros: Comfortable bed, polite and helpful staff, clean and spacious room, clean bath tub with good water pressure, no charge for printing out boarding pass

Cons: Terrible restaurant - slow and nasty tasting food. Room looked out on airplane runway but since hotel is close to the airport I guess that couldn't be helped.

Pros: The location is perfect from where I was going. I love the extra security at night, which I understand. Especially with everything that has been going on.

Cons: No

Cons: When we initially checked in and was sent to the room that we can prepay for to find out once we arrived at the space that it was a complete mess. The bed was a mess, and towels littered the floor. It

Pros: Good price, not much of a breakfast selection but overall good place to stay

Cons: Staff was friendly and the room was clean and comfortable

Pros: This was only my second time staying and the services were great!!! Front desk workers were very friendly and made my stay great. Will be staying here when I come in town for leisure and/or business!!!

Cons: The entering and leaving the premises.

Pros: The location was perfect

Cons: We had to wait for wash clothes for 4 hours. The fire alarm kept going off in the early morning people were smoking in the hotel

Pros: For the price it is unbeatable for an Atlanta Airport Hotel. I’ve used several and this one will be my go-to in the future if all remains the same. A Ruby Tuesdays is within walking distance, and it is a bit more than an almost straight-shot trip to the airport.

Cons: No onsite extended parking.

Pros: Front Desk was very polite and professional. You can see was genuinely happy to help.

Pros: Free Continental breakfast daily.

Cons: I discovered that our beds were made with blood stained bedding. Instead of offering an apology the front desk agent opted to offer an investigation and to change our rooms. Made no sense at all. I told her changing the beddings would suffice. no apologie

Pros: The Staff. Extremely friendly. I really enjoyed their attentiveness and their humor. I read some good reviews and some not so good reviews and my experience was definitely in line with the good reviews.

Cons: The only improvement needed is the breakfast- better pastries needed. But probably due to COVID, they may have been limited in what they could do. This is minor, because overall my experience was great.

Pros: I only stand that night but from the time I walked and checked in the hotel clerk was nice and helpful.to the time I left was the best place I have stayed still I came back to Atlanta. Great job and the pictures I was what this hotel looked like.🥰

Cons: No but if their hiring .call me.

Pros: The location was absolutely perfect for the airport. It was easy to find, and I enjoyed that you had to have a key card to access parking.

Cons: Because of COVID-19 there was no breakfast. They had paper bags with an apple Danish, cereal bar, and tiny water. It was very disappointing. I don't eat those things, and there were no other options. Everyone in my group had the same items and flavors.

Cons: Very noisy room

Pros: Nothing

Cons: Noises in hallway

Pros: Location and cleanliness

Cons: No

Pros: The room set up.

Cons: The cleanliness

Pros: The staff and rooms were perfect for just the two of us. Loved the big bathroom.

Cons: Just the location.

Pros: Location put us a few min's from airport

Cons: Hotel employee was not friendly. The fact that we arrived around 11:30 pm on 2/4 from a late flight seemed to be a burden to her. She was too busy joking/laughing with what seemed to be another female employee from maybe the maintenance dept. Bad impressi

Pros: The cleanliness. Free breakfast from 6am-10am

Cons: They have a deposit of 50$ if using credit and a deposit of 100$ if using cash. I feel the deposit is unnecessary.

Pros: Front desk April was very helpful. Airport shuttle drivers were friendly.

Cons: There were paint smell in the hallway, but I guess it is better to redo paint than leave it looking old!? The hallway carpet made it hard for me to roll the suitcases.

Pros: The staff were very, very friendly, even family like. Very clean, neat and well located.

Pros: Room was clean and the bed was comfortable and the lady at the desk was very nice.

Cons: The showers were a little scary looking.

Pros: The wonderful staff at front desk

Cons: Not every room has a refrigerator

Cons: There are no fridge in the rooms. Have I known, would I book this hotel room? No.

Pros: The smoking area and the room overall.

Cons: My card was charged the next morning, because the last up front said I was listed as a no show. So she charged my card but I was already in my room the day before!!!

Pros: Nice staff.

Cons: The room was tiny.

Pros: N/A

Cons: HOTEL NEVER GAVE ME A ROOM BECAUSE THEY SAID "RESERVATIONS AREN'T GUARANTEED, EVEN WITH A CONFIRMATION NUMBER." WAS FORCED TO FIND ANOTHER HOTEL AT A MUCH HIGHER RATE!

Pros: The newer styling used.

Cons: The fact that the Shuttle drivers were trying to say they couldn't take us to the international airport side because it was too long of a drive due to traffic was lights and speeds.

Pros: The staff at the desk and in the restaurant were friendly and accommodating. The bed and pillows were perfect. Very quiet with the fan on. Did not hear any jet noise from the airport.

Pros: Didn't stay for breakfast was stuck here from a layover

Cons: Customer service could be better. Gentleman at front desk was not welcoming and kind of rude

Pros: Room was small,no microwave, and the one microwave they do have its a college microwave because it was so darn small

Cons: Staff was rude from the time I walked until I left...never again, would not recommend

Pros: Very convenient location to the airport and the staff is very friendly and helpful. Enjoyed my stay!

Pros: Convenient

Cons: Staff was unpleasant

Pros: The customer service was great!

Cons: The room had been cleaned but was still dirty in some areas (bathroom, kitchen area) Every comforter we’ve received had stains on it. The sheets were fine though.

Pros: Close to the airport.

Cons: Key card for the room did NOT work. The staff finally had the maintenance person gain access to the room after 5 trips back to the reception desk from the 4th floor. Then when I entered the bath I discovered what appeared to be black mold in the bathtub

Pros: They have a restaurant in the lobby which is cool and was much better to go down instead of going out & have a mini store by the front desk which was also good for me to not leave the hotel & waste gas.

Cons: The key would sometime not work and it gets very annoying

Pros: Nothing

Cons: Tub water did not go down when showering, Microwave in the hall by the ice machine not in the room Large bug crawling around the ceiling Hotels room was not modern older hotel

Pros: It was nice and very friendly staff

Cons: No complimentary breakfast. No smoking facility.

Pros:  shuttle driver, was very informative about where to go and what to do while in Atlanta. He ordered great eateries, handled our luggage, and directed hotel employee upon arrival o the hotel. Hotel employee checked ion our late reservation, offered me

Cons: I checked the room before settling and asked to be moved to another one.

Pros: Very convenient for airport

Cons: No

Pros: The room was really nice and the staff were really helpful.

Cons: The location was kind of far from everything

Pros: The bathroom shower was very nice. Overall nice hotel and loved it.

Cons: The tv. I wish it was better upgraded.

Pros: Very clean

Pros: Will NEVER stay again i’ll couple was fighting physically next door all night long I got no sleep people were banging on doors all night long on the floor we were on they had no more room when we got there when we checked in yeah it was miserable

Cons: I did not like the way the front desk handle the situation once I told him what was going on all night long I just looked at me and said sorry

Pros: The location to the airport is good. The staff was really good at resolving a reservation problem.

Pros: Close to the airport

Cons: You have to pay to park in the hotel parking lot

Pros: The location

Cons: hotel website stated that there was paid parking of $12 a day on-site, and off site parking in rear of hotel with no charge. Upon arrival the front desk clerk stated that there was only paid parking and had no idea of what was clearly written on the web.

Pros: Closeness to the airport.

Cons: $12 per night for parking was too much. I understand the hotel is close to the airport so it would be expensive but $12 for each night of parking in a regular outdoor self park parking lot is too much. Holiday inn needs to change that policy.

Pros: The price of the room was reasonable. The security was also a plus.

Cons: the hassle of my card not working on several attempts to use it to access anything like the the elevator, the doors to come inside, my room, or the entry or exit with my vehicle. Plus they only give 2 towels and 2 washcloths and that got old fairly quick.

Cons: It's the first time a hotel didn't let me extend check-out time to 1 pm. I really needed it as I had an interview call at 12:15 (I had to have the video call in my car). Room service actually knocked on the door at 10 am. They want you to leave asap

Pros: Very decent hotel for the price staff was very friendly and let me check in early after a long flight

Cons: Sheets had dark stains on them :(

Pros: Nothing to like

Cons: One elevator. The whole hotel is hot. No amenities. It's not worth the price

Pros: Did not clean! Loud and unruly ppl in hallway. We had to walk down to get towels by ourselves because cleaning crew left receptionist there by himself!

Pros: leaving

Cons: everything

Pros: The restraunt that was attached.There staff was alot more helpful and pleasant.

Cons: The staff told us nothing about the parking situation when we checked in.They told us nothing about how house keeping would be handled due to covid.And the pool was warmer then the jacuzzi.

Pros: It was a good clean room If you have a flight in the morning it’s a great hotel otherwise go somewhere else

Cons: No where was it listed I would be charged $12 to park in the hotel lot. Not located near any restaurants.

Cons: Front seat people are obviously overworked during this time, they had attitudes but I completely get it having to work in these circumstances.

Pros: Is there a charge for everything security was good but they charge for everything wasn't really impressed with this hotel.

Cons: I didn't like that I had to pay for everything. The room could be better.

Pros: Great price,but a complimentary breakfast Or just coffee, would have been nice ,paying parking especially with everything that’s going to that should have been waived but hotel employees was AWESOME BEST CUSTOMER SERVICE !!!!!

Pros: It is very convenient to the airport. The morning shuttle driver is a lot more helpful than the evening shuttle driver (she just sat in her seat when picking up guests at the airport). The room was a bit dated although the bedding was comfortable.

Cons: It would be nice to have some refreshing fruit water in the lobby, like a lot of other hotels do. The walls in the room were very thin and we heard next door up until 300am. Based on this I would probably pick the hotel next door next time.

Pros: Breakfast was great. Location to the airport cannot be beat.

Pros: We were given a corner room which was huge!

Cons: Expensive parking. Mold in the shower.

Pros: Convenient proximity to the airport and complimentary shuttle

Cons: The bed had no sheets on it when we checked in. This was 11 pm, after a delayed flightWe called the front desk and were told that someone would be right up to make the bed. After 20 minutes, we gathered our belongings and went to the desk to change rooms.

Pros: Great location. Very close to the airport and local restaurants.

Pros: Tiffany was over the top amazing.

Pros: Friendly staff, good food, shuttle to airport and clean accommodations. Would definitely stay here again.

Cons: I have nothing negative to say about this hotel.

Pros: I liked the location of the hotel. The lobby was very inviting. Parking was good.

Cons: I didn't like that I paid for breakfast when booking but didn't have a choice off the menu. Also on our last day we weren't able to get breakfast bc the individual who prepared wasn't there & we had to be at our designated place by 7:30 a.m.

Pros: Low cost parking

Cons: No problems

Pros: It was great mrs Nikita has great customer service I will be back

Pros: Clean

Cons: Toilet was stopped up no balcony

Pros: The flooring... and the shower

Cons: Elevator wasn’t working when we checked in

Pros: staff was friendly and helpful

Cons: only one elevator was in service the gym TV's needed to be fixed (did not work)

Pros: the room

Cons: They didn't clean room as often and I had to pay for parking

Pros: I appreciated the interior design and convenience of access

Cons: The restaurant was open for takeout only even though there was enough space in the seating area to accommodate social distancing.

Pros: Friendly Staff

Cons: We chose this hotel because it was listed as "exceptionally clean" it was not. Very dusty and dirty marks on walls broken lamp shade,dust piling up on the HVAC unit.

Pros: The room was cool

Cons: That there was no stores near there and they chrage to much for sodas and candy

Pros: The rooms were nice

Cons: The restaurant was a bit of a let down

Pros: Rooms are really nice, loved shower design.

Cons: Nothing negative stood out during my stay.

Pros: Location

Pros: Customer service was excellent

Cons: N/A

Pros: Nothing

Cons: The lady at the check in was very rude yelling dont touch the glass when I was know where near it and i know what a Corona sheild is and secondly the first room they gave me was dirty and the the second room was incomplete. Hotel indigo never again

Pros: Late check in and overcharged for my stay

Pros: The front desk staff was great. I had to call ahead because we were arriving late. The room set up was great, but not as clean as it should have been.

Cons: The shuttle service from the airport is not reliable. We were told the depart on the 15 and 45. Go out to the pick up area at 38 and were not picked up until the 25, almost an hour later. Had to call the reservations desk more than once.

Pros: Spacious room beautifully furnished and decorated.

Pros: easy access to highway

Pros: The breakfast was great, staff was very friendly

Pros: The location is excellent and the rooms are very nice.

Cons: The restaurant was experiencing huge challenges. Took almost an hour to get a burger.

Pros: Perfectly located for me. Most staff very genial. I like the contemporary decor.

Cons: Room/bathroom never fully stocked. 1stday Keurig wouldn’t work: staff brought new one-didn’t work. I left 2nd at front desk, brought my own pot. “Wood” floors often gritty. Strange restaurant. Housekeeping erratic. Parking lot

Pros: Nothing

Cons: The environment

Pros: Room

Cons: Service

Pros: The room was nice,

Cons: Yes at 3am the night of my stay 05/31/2019 I was awakened from my sleep by the fire alarm and then it stopped i called the front desk they said it was a test the alarm came on again i called the desk he told me let them test there system third time out

Pros: Quaint place on the creek, good value for the money. Friendly staff

Pros: The shuttle service in the morning to the airport on 3/14

Cons: The door of our room banged and shook everytime someone in our hallway opened and or closed their door. No bath tub!!! No breakfast included or morning coffee available No fridge in the room. Had to specially request one to store medications

Pros: Nice property with decent in room services and direct tv.

Cons: The restaurant was limited and service was a bit slow. The WiFi was slow and struggled with some surfing and streaming. Breakfast was not included in the room rate.

Pros: Service was phenomenal. The architecture of the building itself is beautiful, and the location is wonderful - convenient proximity to a lot of great dining and shopping

Pros: Very close/walking distance to MARTA station. The shuttle was very handy, running every 30 minutes/24 hrs. The drivers were very nice and helpful as well.

Cons: The room cleanliness needs improvement - due to our late check-in, had to ask for sanitizing wipes to clean the counters and all surfaces since housekeeping wouldn't be back until morning. Not a lot of dining options nearby, and when we wanted to order room service for breakfast we were told they couldn't deliver due to lack of staff, even though the menu offered room service during the breakfast hours.

Cons: Cleanliness of room needs improvement

Pros: Close to the airport

Cons: We arrived very later after a canceled flight to find out that the room we had reserved online was not available. It seemed there was only one person in the entire hotel that night who was responsible for all of its occupants. She was not able to find us another room anywhere in the area.

Pros: The hotel itself is very nice.

Cons: Nothing very close in terms of restaurants etc.

Pros: Super cute environment, great service at the bar. Loved it!

Pros: I love how it smells clean when you walk in. The friendly staff and the location.

Cons: I didn't like that one of the housekeeper came into my room without knocking first. She didn't even say hello first just to see if someone was still in the room, she just walked in.

Pros: The bed was incredibly comfortable.

Cons: Noisy neighbors. Couldn't keep noise of clientele down to a reasonable level.

Pros: It was close to the airport and had a shuttle to and from as well.

Cons: The updates from what I assume are from a recent remodel looked nice but right from the lobby you can tell it's just filthy. The room was disgusting. The headboard was full of grease, the floor in the bathroom was sticky, black goop on rags... Just nasty

Pros: Staff not friendly.

Cons: Police was called twice people were fighting didn't feel safe with my daughter.

Pros: The hotel was nice and comfortable

Cons: I booked the room through booking.com. My receipt said $100 but I was overcharged by $15.

Pros: Nothing. Not worth the money. Go anywhere else. Front desk is so rude. They hide their shuttle fee so their literally is no reason for staying here.

Cons: Customer service is nonexistent. Rooms are dirty.

Pros: The African lady at the front desk was helpful and nice.

Cons: Breakfast wasn't very appealing. Coffee was watery.

Pros: The African lady at the desk was sweet!

Cons: Sad the breakfast was bagged. Yuck.

Pros: Awesome staff with the exception of one. Clean. Great location.

Cons: I was awoken at 3 am in the morning by a ¿staff member¿ who just entered my room with key access because they had made a mistake and thought I had not paid to be there that night. Very intrusive, invasive, No knock, no call. Disturbed and ruined the sta

Cons: How they¿re already making allot of money of people staying there. Then they want to charge you $10 a day for parking at an extra fee.

Pros: Old dirty and previously used with long hairs remaining on the bed, never change nothing for my whole 6 nights stay even after complaining to the front desk.I like 0 thing about it

Cons: There was nothing good:old dirty and previously used bed sheet and blanket with long remaining hair all over the shee and blanket, never change nothing during my whole 6 nights stay even after complaining at the front desk

Pros: Omg the housekeeping staff was awesome

Cons: The lady who checked me in made me feel very uncomfortable with her comments. I understand you all have a procedure for when you check in and what to say to the guest. She said that I smelled like marijuana and I do not smoke marijuana. Unacceptable

Pros: Location

Cons: WiFi was weak

Pros: Location and clean rooms. Room service is a problem though.

Cons: I don't like the fact that they charge $10 a night for parking. That is too much an the room is already over $ per night.

Cons: Staff knocked on our door twice thinking we were gone.

Pros: The location

Cons: The lack of cleanliness especially amidst this COVID19 pandemic. The bathroom was filthy upon arrival and they never made up the bed.

Pros: The late check out and check in are convenient.

Cons: There was no tissue in the bathroom. It was only upsetting because I was already in need when I realized it.

Pros: The staff was very friendly and they were attentive to our needs.

Cons: The elevator was very slow and unclean.

Pros: The first night I stayed, everything went well and my room was a King bed on the 6th floor and it was perfect. Based off my first night, this place should've been rated a 4star.

Cons: My 2nd room had a very slow drainage in the sink and the toilet kept running after I flushed. You had to keep shaking the handle.

Pros: Location

Cons: It fit the bill

Pros: Location was excellent

Cons: It took too long to check in

Pros: Horrible experience

Cons: Smell, the hotel was not clean

Cons: Smelled of smoke, local party hangout apparently..

Pros: The overall stay was great. The bed was super comfortable and cozy, wish I was able to take it home with me. The location is great, everyone was friendly.

Cons: The only thing I didn’t like is the fact that I couldn’t find anything wrong with this hotel.

Pros: Big room

Cons: Staff not really friendly. Wasn't aware that you had to pay to park until check in

Pros: Rude staff. Dirty hotel. They advertise a breakfast bar but you end up with a muffin in a brown bag. They don’t change beddings or towels. COVID 19 is their sad excuse for lack of service

Cons: I contacted their headquarters but they sent an email advising it is because of COVID 19. This is a sad excuse. I’ve been to other hotels that provided a full services

Pros: The bed was AMAZING!

Cons: There was a lot of noise. A couple over us argued loudly all night. Then in the hallway lots of people loudly talking

Pros: Close to destinations

Cons: Having to pay for parking. My room had trash on the floor. Staff was rude and disrespectful. One front desk member had a sarcastic attitude and I was okay with that but the other 2 women were not good. Felt like I was bothering them by asking questio

Pros: nice room, friendly staff, good location

Cons: room was very cold when we arrived--air conditioning rather than heat was on. Also, there was no regular coffee in the room, only decaf And our requested wake-up call never came. Had I not awoken myself we would have missed our flight. I reported this.

Pros: The location was great, there were nice restaurants nearby, only 10 minutes from Midtown and three miles from the airport.

Cons: The elevators and the hallways to the room were very dirty. My room had to many bugs and i was very uncomfortable trying to sleep.

Pros: The staff was helpful

Cons: The modernness , cleanness

Cons: Toilet seat covers need to be replaced immediately!

Pros: Decor

Cons: Dirty room and roaches

Pros: Nothing

Cons: There was no customer service. I was told that because I was only staying for 3 days I didn't qualify for room service.

Pros: The location of this hotel is close to the airport and a number of eating establishments and the interstate. There were no loud airline noises to deal with. The room was fairly clean.

Cons: Once you get past the smell of marijuana in the corridor of my floor and in the bathroom from the vents, its a nice hotel. Of course, I encountered multiple persons entering the elevators without masks on, so I was regulated to taking the stairwell.

Pros: That it was a great location. By gas station. Had parking. Restaurants very close and the Expressway was right there.

Cons: First the floors were very dirty.The elevators hasn’t been clean and I was there for 4 days.My room didn’t have towels. Nor ice buckets. The other rooms were loud when I called they staff hung up on me. Nobody wore a mask. Dirty . Felt unsaf

Pros: Nice and clean

Cons: The pool was closed. And u have to pay to park ur car there

Pros: The room is ok for the price

Cons: Yes! The 2nd floor where my room was located the entire floor stinked of cigarette and marijuana smoke! I asked about the smell and the front desk said there was nothing they could do and the didn't have another room available. This in a smoke free hotel!

Pros: The staff manager did not refund my money for a stay I pre-inform that I would because I would be flying out. She was aware that I checked in on the 29th and paid.

Cons: No hot water. Room was not clean. Hair everywhere. Pillows smelled like smoke. Worst experience. Management was very poor services.

Pros: The location to the airport

Cons: We were placed on the first floor next to elevators, entrance, ice machine, etc.but we only stayed from 8 pm-4 am. It was clean but tiny.

Pros: I did not like much about the hotel other than the fact that I had no problem checking in.

Cons: The heating and cooling unit did not work, the room was not clean or sanitized. There was a bunch of suspect activity taking place throughout the hotel. I was not at all happy with the overall experience.

Cons: The hotel had plumbing issues. The hallways smelled like smoke and the staff was not helpful.

Pros: The Manager was nice

Cons: Yes, I got there early morning and had to switch room 2 times because the overnight staff was very unorganized

Pros: Somewhat clean

Cons: Had to pay to park, not able to change to a King bed instead of 2 queen

Pros: Friendly customer service.

Cons: Roaches in room

Pros: The location was great.

Cons: Covid does come in to play however, I have stayed in 5 different hotel chains in the past 3 months so I do know what is possible during these unprecedented times and this chain falls short.

Pros: The hotel was 7 minutes from the car rental center of ATL. The hotel was near this AWESOME restaurant called Lickety Split, with a gas station very close also. The hotel had 24-hour water/coffee.

Cons: Pool was closed, there were loud noises all through the night (not the hotel's fault as they called security twice), daily cleaning service was suspended. Bed was surprisingly uncomfortable.

Pros: The room view

Cons: The feont desc was a problem to me at first they never wanted to give me a key to my room and I had to wait but after they gave it to me.

Pros: The staff was excellent! Everyone very polite and sweet.

Cons: Yes, I wish the hotel would have pre-announced that; - No house keeping, they only clean the rooms every 4-5days, “Because of Covid-19 “. Pool closed because nobody to clean it! Just disappointed!

Pros: The room itself was pretty clean and the lobby smelled like freshly cleaned as well

Cons: You could hear people screaming until 1AM. I attempted to get a shuttle when arriving at the airport and I was on hold a total of 30+mins with no resolution. I had to order an Uber.

Cons: The ‘free WiFi’ did not work and was never corrected. The airport transportation was 20 minutes late to take us back to airport. The hotel had children running up and down the halllways, on the stairwells, and elevators. I complained, nothing

Pros: It was close to my job,a staff member  was the ABSOLUTE BEST and very helpful.

Cons: Getting off work from 3rd shift,i expected to go to my room,shower and sleep. But the air conditioning wasnt working. So my fiancee and i left the room,sat in lobby for 4hrs while the manager fixed it. No IM SORRY or COMPENSATION or anything.

Pros: Location from the airport, shuttle service to and from the hotel and walking distance to restaurants near by.

Pros: Location was close to everything easy to get around very close to the airport.

Cons: I did not like the cleanliness of the hotel room. We did not receive any housekeeping services the entire stay, I saw several bugs throughout the room & towels and wash cloths were not changed.

Pros: The bathroom was clean

Cons: Did not seem to be cleaned thoroughly. The sheets seemed yellow and not cleaned.

Pros: Close to airport

Cons: Lots of commotion and loud guests in the lobby area throughout the night. Staff did not discourage or asks the guests to leave the area. Shuttle service did not advise of restricted drop off at airport and failed to offload all of our luggage.

Pros: This hotel has the most comfortable bed I've ever slept in away from home. I brought my own pillow (everyone knows hotel pillows are awful) and slept 9 hours straight--unusual for me as I've suffered from insomnia for over two decades. The staff is very friendly and accommodating. Rooms are clean and spacious.

Pros: The staff was very welcoming and courteous.

Cons: Nothing to dislike on this visit.

Pros: Very friendly and helpful staff

Cons: The sausage and eggs for the (admittedly free) breakfast could use improvement.

Pros: Excellent Value, the fact that there was a shuttle running from ATL, rooms were roomy and bed was very comfortable.

Cons: The breakfast offerings. The coffee could have been better quality.

Pros: NOTHING

Cons: Hotel was dirty hair in bed bathroom dirty I did not stay I asked for money back I didn¿t get it I stayed somewhere else customer service was horrible and police were all in front

Pros: The mini bar

Cons: Some of the staff were kind of rude upon arrival but they made adjustments.

Pros: One Drink cost a lot.

Cons: Cost of alcohol,

Cons: Its covid so I understand

Pros: Big rooms and clean.

Cons: Everything is old

Pros: Location was close to the airport and other attractions

Cons: Front desk staff on first night was nasty

Pros: Everything

Cons: Not at all

Pros: I did not like this hotel and I actually wanted a refund it was not clean the plumbing was not working correctly the handle on the toilet was broken and it was hair in the bathtub everywhere. Will never stay here agsi

Pros: The staff was amazing.

Cons: There were components of the bathroom that did not work properly.

Pros: Everything.... This is my favorite hotel I love staying there

Cons: No

Pros: It was close to the airport and car rental

Cons: The carpet was dirty as well as the couch. I did not feel comfortable placing my items on the couch. We had to pay $12 a da for parking. I was not impressed.

Pros: The mini fridge and the separation from the bed and the sofa area

Cons: That it did not have a dresser or a bigger closet. Also the bathroom was a little small

Pros: Nothing Refrigerator Didn't Work Large Roaches In My Room From The Time I Entered The Property No Staff Available Staff Started Automatically Trying To Itemize Everything From Early Check-in When I Already Paid In Advance Charged For Parking When It's Fre

Cons: Free Never Ever Looked At My Reservation Just Started Automatically Trying To Itemize Everything No Hello No Nothing Wouldn't Honor My Hyatt Regency # or Status Terrible.

Pros: Breakfast opened at 6 AM and coffee was earlier

Cons: Charged to park car overnight. UNEXPECTED

Pros: Happy

Cons: Thankful

Pros: Very friendly staff, convenient location, nice pool, breakfast... great rooms! A+ experience

Pros: the bed clean

Cons: cleaning and poor maintenance

Pros: The hotel was clean

Cons: For the price I paid for a week (almost $---) it was not worth it at alll. The bathroom very small!! The tv very outdated !!

Cons: The lady at the front desk was very rude and locked us out of our room. She could not see we had booked an extra night. Treated us like criminals. Very nasty

Pros: Close to the airport.

Cons: The hotel was very outdated and the rooms were dirty. I’m very surprised Hyatt allows this. Is not consistent with the Hyatt Brand at all. Smells terrible throughout the hotel. Would definitely not stay here again.

Pros: Size of room has a lot of space. Comfy room.

Cons: I didn't like the fact housekeeping lied about a outlet hole in the wall and said I punched a hold in the wall and the hotel tried to blame me. Funny thing it was a simple outlet hold that needed a plug. They should have checked inside of taking her word.

Pros: Area

Cons: My room was dirty and couldn’t sleep people were fighting and getting high in the room next to me

Pros: Not much

Cons: Three or four years ago this was a fairly nice hotel. Certainly not the same now! If they don’t take hold pretty soon it will be like 90% of the hotels in Atlanta. Normally considering the demographics hotel get pretty run down in three or four ye

Pros: The manager and staff were very professional and provided a great experience.

Cons: The only thing to note was the original King suite we walked into upon arrival had what looked like puke or spilt food on the floor(Appeared like vomit with some noodles around it. The replacement room was clean but had a strong odor of marijuana.

Pros: Very comfortable.

Cons: Failing repair in ceiling over shower was a bit tacky.

Pros: Close to airport

Cons: Dirty, smelly room. Toxic, chemical type smell in lobby. Cigarette smoke smell in bldg from ppl smoking in the hotel. A vile hotel made worse by the even more repulsive and unprofessional management and some staff. The worst Hyatt property ever stayed at.

Pros: It was centrally located

Cons: everything i got on the elevator it smells like Marijuana

Pros: The location was conveniently located outside of Atlanta. It was great to avoid traffic and would be perfect if you were traveling from Atlanta International.

Cons: The hotel was dated and the room left lots to be desired. The room was musty with lightbulbs not working, had mold all over the shower, the A/C unit had dust caked, and the TV barely worked. There was also an overwhelming smell of marijuana on our hall.

Pros: Shuttle service was on time and fast

Pros: The staff were great providing information and answering questions.

Cons: No cleaning service until 3rd day of stay, but you could leave trash outside of door and towels to get clean ones and trash emptied. Trash in garbage near elevator always running over and with a bad odor. Soda purchased from front desk was $3.51 for 20 oz

Pros: Location, free parking.

Cons: The microwave used to heat up the breakfast sandwich was absolutely dirty, looking at it from the outside. I told one of the staff about the coffee being empty. She thanked me. Yet, when I came back later for the coffee, it still had not been refilled.

Pros: Roaches, stains and burn holes in couch and flooring. Stained walls...Roaches came out at night I packed my bags and left didn't even stay the entire reservation.

Pros: There were no bedbugs. That’s the nicest thing I can say. Everything else was dingy and dated. Oh the location to airport was good and there’s a shuttle.

Cons: This place feels like a Howard Johnson that was renovated in the 90s and rebranded as a Hyatt.

Pros: The location and free shuttle to the airport.

Cons: They put a $30 pending charge on my debit card and when I got home I saw a $247  pening charge on my debit card. I called them and they were unable to do anything because of the banks timeframe for refunds. But the hotel were able to rectify

Pros: Clean

Cons: I paid $--- for the room. The staff billed me an additional $500 and are making ot difficult to resolve the matter. Horrible people!

Pros: The Double bed room

Cons: The King bed room was not what I expected. The room looked older and the bed was very low to the ground.

Pros: Free Parking

Cons: Shower in bathroom was not attached correctly.

Pros: It was clean.

Cons: I dont understand why i was charged $170. It was never explained to me what that amount was for. I dont appreciate hidden fees. Will not be returning to this specific location as a result of the staff being of no help.

Pros: When you spend a lot of time in Hotels you really only need a few things to be satisfied: - comfortable bed - reasonably quiet room - internet access so you can work/ play Sadly this hotel could only fulfill one of these. I won't be back

Cons: No internet access, no one seemed to care about trying to fix it or move me to a room that worked. And it worked in other parts of the hotel so I feel like I was shined on.

Cons: The room AC/heat unit controls were not working properly. It would be IDEAL if there was a thermostat on the wall.

Pros: The registration staff was helpful. The room was clean and comfortable.

Cons: Cleaning staff did not make sure the frig was empty. Hotel was listed as being "downtown" but really was a little ways from town and not within walking distance as anticipated. It should not be referred to as a downtown Chattanooga Hotel.

Pros: Staff was very friendly

Cons: Breakfast was cold and over cooked, coffe and tea was not replenished in the room. Not a lot of things near hotel

Pros: The staff was very friendly.

Cons: Sink plunger didn't work. Told staff, assured would be fixed while at vball tourny for 7 hours. Returned at 11 to find it wasn't and that shower was broken. Water only a trickle but scalding. Daughter showered in teammate's room, wife and I didn't shower

Pros: Close to airport Quick Check In

Cons: Room was run down A/C/Heat was noisy Bed was Fair

Pros: Breakfast; the young man, in charge of arrangements for making the breakfast a success, was simply outstanding. He truly understands the importance of what he does, and didn't hesitate to go beyond doing the minimum. I recommend he be "fast track"!

Cons: Parking charges; and the front desk staff.

Pros: Breakfast

Cons: My room smelled like mildew

Pros: It was a clean hotel. Breakfast was good.

Cons: Pool was closed. The bathroom was not updated like Hyatt Place North. North has an updated bathroom with glass showers.

Pros: breakast

Cons: restrooms too small

Pros: It was very close to the airport.

Pros: The location

Cons: rooms not that clean

Pros: Bed and couch were comfortable

Cons: Advise all fees prior to completing checking in. Guest should not have to stand outside their room for 5-10 minutes trying to open their door even after the keys were rekey. We should be able to access all doors when entering from the outside.

Pros: Great staff. Good transportation, room layout, breakfast.

Cons: Water pressure was a litle weak.

Cons: Parking charge. I requested an AARP discount and was told I had to request at the time of booking.

Pros: The hotel was clean and the room comfortable. The staff was professional and friendly.

Cons: I was very surprised and disappointed that there were no microwave ovens available for the guest. A staff member told me the only microwave was on the first floor but after I dressed and went to the lobby, I had to ask a member of the cleaning crew to warm my food because the microwave was in the hotel's kitchen. This was very inconvenient . We also didn't realize we had to pay $8 per day to park.

Pros: Nice breakfast. Having a bar and snacks available at night.

Pros: I enjoyed my stay. Comfortable room and good breakfast.

Cons: I didn't like that on the floor that I was staying smelt like cleaner. It was a very potent smell and was unpleasant going from the elevator to my room.

Pros: The view was my absolute favorite

Cons: Please fix the running toilet in the rooms

Pros: Location was near the airport👍

Cons: Nothing.

Pros: The Staff and my room.

Cons: It was only 1 rag and 1 towel and breakfast was in a bag.

Pros: I liked the size of the room, & the view

Cons: The toilet in our bathroom ran for 12 hours at a time literally, when we called to make a complaint it was stated that housekeeping couldn’t come in our room before check out at any time due to COVID-19. Also we were told we’d have a option of hot OR cold bagged breakfast it was all cold. There was only one clean towel in my room & I went to get more we were told laundry had just started and we’re given a hand towel instead

Pros: Good location staff friendly

Cons: The way you pull in the hotel if it’s a car in front it holds up the other cars and no towels had to keep asking for towels then will only bring little ones and two nights

Pros: Hotel charged my accounts twice for the room and couldn’t fix there mistakes. Very unprofessional and manager was very arrogant and naive and tried to over talk me. I’ve always stayed Hyatt but this last time was a bit disgusting and the room had alcohol bottles in the sofa from a party they had.

Cons: Customer Service Errors Hospitality

Pros: Staff was very helpful and nice

Pros: The night audit clerk was really nice. It was very close to the airport and restaurants.

Cons: It was a bit dated. The pillow sheets were yellow-ish, the elevator was hanky, the paint was peeling off in the shower.

Pros: Friendly staff

Cons: dirty, rundown and out of date. stains on the bedding, carpet and furniture.

Pros: Check in person was very nice

Cons: I waited over 45 mins for the shuttle to pick me up at the airport

Pros: Nice, clean, quiet room.

Pros: The only thing I was impressed about is how the manager handle the situation.

Cons: Cleanliness was not one point and they were no keys left for each room. I did not get a key to my room until 3:17 AM

Pros: It’s was very clean overall!

Cons: There were a few hairs in the tub when I went to shower, so I got cleaning supplies and cleaned it myself. The remote to my TV did not have any batteries when I arrived- the cable box never came on. 2 nights- no tv

Pros: How the hotel handled COVID: Rooms sanitized with seal on the door. Restaurant closed. Breakfast is open, but all food items are behind the counter (6-8:30am M-F). Front row blocked in the shuttle van. Pool and gym open, must make reservation to use.

Cons: None

Pros: Location

Cons: No

Pros: Very warm reception from the minute we step up to the front desk ,vey friendly and receptive. After checking in ,staff informed us that is complementary coffee ,tea and juice at the he welcome station .Also it was great having breakfast in the A.M

Pros: Very close to the airport

Cons: Attitude from staff Hallways look old with thick carpet

Pros: Staff at the front desk

Cons: Lack of working ice machines

Cons: Understaffed Staff not wearing masks properly Room walls dirty, chipped paint Broken faucet Someone’s fake nail left on table

Pros: Great area and great price

Cons: Other people kept blocking the one way parking but not too big of an issue

Pros: Nice and roomy.

Cons: Nothing

Pros: Near food

Cons: Not safest location. Poor service right when I walked in. Nasty packaged breakfast.

Pros: I liked the location

Cons: The staff was very rude. The pool was closed and when asked if pool was available the staff responded w a rude snicker.

Pros: The room was very clean

Cons: Not exactly what I was expecting. The room was clean but outdated. While researching hotels I was looking for free parking. When I arrive parking was $15. Hotel is located in a busy area.I would recommend for one or two night stay.

Pros: The spacious room.

Cons: SUPER NOISY!!! Not only other guests but staff as well.

Cons: Worst breakfast of any Hyatt Place ever! Poor selection, closed early and dirty! Maintenance issues in room. The sink drain stop was broken and rigged with a tie wrap. Poor Direct TV. Channels were often blank and did not work.

Pros: It was close to the airport.

Cons: The room was hot, even with the air conditioning on. The temperature in the hallway was 82 degrees. However, the temperature in the lobby was cool.The furniture needs to be upgraded. The bed frame was dirty and was ripped on the edges.Carpet was stained.

Pros: location

Cons: The hotel was non smoking but the room smelled like cigarette smoke horribly and the AC did not work well or provide good ventilation.

Pros: It was clean and comfortable

Cons: The staff was rude, incompetent, talking about their complaints in front of guests, and all around lazy and slow not helpful as I had an infant with me.

Pros: I love the friendliness of the staff, cleanliness, and location

Cons: Beds were a little small and hard

Pros: Close to airport. Provides shuttle.

Pros: 24 hr food, bar until 1am, big rooms with nice features, great free breakfast.

Cons: Hit me with a 25 surcharge after I checked out

Pros: Everything was great. Great access (and even free shuttle service) to the airport. This was our second stay but not our last.

Cons: Food and drinks on site are a bit pricey.

Pros: Comfortable beds, great food, and great staff!

Cons: Somewhat loud from the interstate but not unbearable. Airplanes weren't a problem, though.

Pros: The staff is very friendly and helpful.

Cons: The breakfast buffet was rather over run and not enough tables so we left and found somewhere else to get breakfast.

Pros: Comfortable bed and quiet at night

Cons: Staff complaining loudly at breakfast dining room regarding schedule and hours. Which made me feel uncomfortable enough to leave room

Pros: When we arrived we were greeted by a very friendly and pretty lady that checked us in and gave us a brief tour of the breakfast area and the amenities. She made some personal suggestions and was very helpful and pleasant. The room was clean and everything appeared to work. We didnt have any issues with hot water or anything. The sitting room and kitchenette was a nice feature that i seldom have in rooms I book. Breakfast in the morning was good, much better than i expected honestly. I would definitely stay here again

Cons: One of our keycards didnt work. im sure we could have gotten it replaced but we never bothered to.

Cons: The staff was not courteous. The cleaning crew was still cleaning at 6 pm with music barring that cost be head down the entire hall. My food order was forgotten about and the iron in my room stained my clothing. The replacement iron given to me was supposedly checked by staff. It would not even turn on. When I went to check out to complain there wasn't an employee to be found.

Pros: The staff was incredibly friendly and helpful. The rooms were spacious and clean and for a great price. The hotel was quiet and easy access to restaurants and the interstate.

Pros: Great breakfast

Cons: I paid extra for a double room and they only had king's available

Pros: I like how they have info in the room about how they clean with lysol. They promptly brought us extra towels and complimentary waters.

Cons: The pool was closed. I booked this hotel because they have an indoor pool for the kids but it was not open. I wish the website included that info about it being closed.

Cons: Front desk staff was horrible during the day very unprofessional!!!! We had no tv service the first night the cable box was behind the stand. The refrigerator did did not work we call the front desk place a order no one showed up to fix the refrigerator.

Pros: Slept through breakfast so I ordered out.

Cons: Everything was great

Pros: Your front desk worker . He was extremely polite, friendly, and professional. I've traveled a lot and I wish every hotel had employees like him. You are extremely lucky to have such a wonderful staff member.

Cons: The only complaint I'd have is there was a dirty wash cloth in the bathroom when we arrived. I did not complain about it do to the wash cloth being on top of the shower curtain and I noticed it was easily unnoticed. But overall I have no real complaints.

Pros: The property was located conveniently close to the airport and that was a plus.

Cons: The construction around the project was a little distracting.

Pros: Room was clean. Morning staff was pleasant and courteous.

Cons: Restaurant; not open, a cold paper bagged breakfast is the breakfast included with our stay. Bar is not open. Airport shuttle, limited to early morning and late afternoon, all are listed as part of the package for this hotel. Not a good experience.

Pros: Location

Cons: Parking

Pros: Friendliness of staff even the housekeeping department are very curteous

Cons: The boxed breakfast had expired food in it and the receptionist was not wearing a mask!!

Pros: Enjoy my stay Beautiful hotel & rooms nice clean staff so great kind pleasant helpful great customer service

Cons: I love the hotel and staff were great Pleasant courteous great customer service the manager on duty &  were great

Pros: Beautiful hotel rooms nice clean staff so great kind pleasant helpful manager on duty & staff and king were great kind pleasant courteous very helpful excellent customer service

Cons: No complaints overall everything was great

Pros: Location

Cons: When I booked parking was included as being free it was not. $14.00

Cons: The listing said that parking was free but when I arrived I was charged for parking.

Pros: Very Clean and Not crowded.

Pros: Not much.

Cons: This was supposed to be a handicap accessible room. There was a bar on the bathtub but the toilet had no handicap aids at all. Alarm clock did not work, you could not set it. The television remote did not operate the television.

Pros: The staff was super friendly and helpful

Cons: No

Pros: The staff was most excellent

Cons: This was a three star hotel and yet the fee structure of $--- was way more than it should have been. There were three other hotels within walking distance all three star and they were all in the $--- range. What is up with that I wonder...

Pros: The appearance of the Overall Hotel

Cons: Parking in the back

Pros: The cleanliness and the staff was great thank you.

Cons: No

Pros: Room was clean and well maintained

Cons: There was a HUGE wedding reception scheduled at this hotel when we arrived. There were 20-30 people under the front awning, the lobby and front areas were packed, and there was NO PARKING for paying guests. Most of the people were drunk and we felt unsafe

Pros: I enjoy the hot breakfast and the snacks at the end of the day. That area was a great place to congregate after a long day with colleagues.

Pros: Location. Room size.

Cons: 1) Staff. 2) Broken TV. 3) Faulty lamp switch. 4) They sold my prepaid room because "Diamond trumps everything" causing me to have to find another room at 3am since my flight got in late.

Pros: Absolutely Nothing!

Cons: Yes. Management Stole my Money and Refused to Return it Back to Me after Stating Otherwise! They were Horrible Liars and I plan to Report them for What they did to me! I am Angry & Appalled that they would lower their Standards as a Service Industry!

Pros: quiet, good bed

Cons: Called hotel at 10:45pm; notifed we would arrive after 2:00 AM per flight delays. Was assured was ok. Finally arrived at hotel at 4:45AM; told we did not have a room, no reservation. Explained I had called in to confirm; was suggested I hadn't done that.

Pros: The room was absolutely amazing. Sidney, Ellie, Kay, Joy, and Carolyn were a blessing! Will definitely be staying here again.

Cons: It would have been nice if breakfast would have been included.

Pros: The location was ideal. I enjoyed both the indoor and outdoor pool.

Cons: I arrived to the hotel,I was told that my room was not ready and that I'd have to wait for one I asked for more towels,I was told that they didn't have any. I had to go to walmart to buy some so that I could shower that night. Emphatically disappointing.

Pros: The staff were really helpful and friendly. I felt very safe here.

Cons: Nothing

Pros: Everything

Cons: Nothing bad to say

Pros: The staff has a great attitude. After checking in, I only came in contact with the staff early in the mornings. The room was clean and equipped with everything I needed for my stay.

Cons: The parking for the size of the building is not adequate.

Pros: Great location, room price was good, beds are comfortable, and couldn't hear other guests through the walls. The staff are excellent.

Cons: We slept in and didn't get to try the breakfast. No complaints about our stay.

Pros: Lady at front desk very kind.

Cons: Biker convention. Partying inside and outside - loud talking, music, revving bike engines - until 4am and security did nothing about it.

Pros: Nothing! This is an awful hotel.

Cons: When we arrived at the airport I called the hotel and told them that we were there and wanted to get a shuttle. They told me the shuttle only runs until 11am in the morning then starts back up at 3pm (which it actually doesn’t start back up until 4pm). We waited in the airport for 3 hours and called again to have the shuttle pick us up. They never came. We waited 30 mins. in the freezing cold for the shuttle. Finally, another shuttle took us to the hotel. We got to the hotel and the bed had an obvious dip in it, even with it being made. The TV was on in the room. It looked like someone was taking a break in our room before we got there. There was pretzels and Reece’s pieces on the floor. The room was moist and smelled. The bathroom had mold in it and the shower curtain wouldn’t even close because the rod was so curved. It looked like The location would have been ok but there was a motorcycle gang in the parking lot all night. Probably about 30 motorcycles there blasting music and drinking.

Pros: Location in reference to the airport. We chose this hotel because we wanted a quick trip to the airport.

Cons: Our room had ants on the bathroom floor, tub/shower area cracked and pealing caulk, shower drain corroded, patches of mold on the shower walls, the toilet was loose, bed uncomfortable. Approached by beggars asking for money at gas station 1 block away.

Pros: How big the room was

Cons: I was not made aware of the deposit hold when I checked in.

Pros: The woman at the front desk was nice and helpful.

Cons: Room was dirty upon arrival. Hair that wasn’t ours was in the bathtub and on the counter. Housekeeping kept coming to our room to see when we were leaving well before check out time, then lied to us that check out was at 11 when it’s at 12 t

Pros: Clean room and nice staff. I felt very welcomed when I checked in. And who can forget the lady who makes the breakfast! She was very friendly and made our stay even better.

Cons: Nothing really.

Pros: Great location and value. Staff members friendly and helpful. The hotel offers a great variety for breakfast.

Cons: I was unable to utilize the airport shuttle for check in. I understand that because of the pandemic service is limited.

Pros: great staff, friendly, helpful

Cons: bathroom could have been a little cleaner. More of a bother for my wife than me

Pros: Free breakfast still being served.

Pros: The free shuttle to the airport

Cons: The room was dirty. The bathtub surround was coming off the walls. The paint was chipped off the walls. The room smelled funny. I was utterly disappointed in the stay

Pros: Everything

Cons: No

Pros: The room was clean.

Cons: The mattress was hard and the carpet sound the hotel was not as clean as I wish.

Pros: Great location.

Cons: Food not that great.

Pros: The staff were very pleasant and helpful. The breakfast buffett had a lot of choices and all of them were excellent.

Cons: The entire 3rd floor that my family stayed on smelled like marijuana smoke. The guests across the hall from us got into an altercation in the hallway and threatened to shoot each other. One of the men went into his room and actually brought his gun out.

Pros: Location and pretty clean

Pros: The staff was amazing and very helpful. From the front desk to the kitchen server to the room attendant. So nice courteous and professional i sulfas definitely recommend to anyone.

Pros: Nice people

Pros: Everything the hotel is very comfortable nobody bothers you everybody is respectable I love this hotel I go to this hotel every week

Cons: You know it wasn't everything that makes but taken

Pros: It was close to restaurants and gas stations

Cons: It was 4 guests in the room, but they only left towels for 3. When we asked cleaning lady for 1 more set. She claimed that she only can give us 3???? We had to go to the front desk to get another set. This is unacceptable. Won't stay here again.

Cons: Vent did not work no water in sink does not work

Pros: The room was fine. The bedding was decent. Plenty of parking.

Cons: When I got there, they had given my room to another person. It took over an hour to find a room and they almost sent me to another hotel.

Pros: Location and breakfast

Cons: Need renovations, especially in the rooms

Pros: The staff was extremely friendly, helpful and hospitality was remarkable!

Cons: The room itself wasn't the cleanliness especially the bathroom. The hair was everywhere.

Pros: The parking lot and the location.

Cons: We attempted to check-in early but was told the system was down,we should be able to check-in at 3:00.We were not able to check-in until 3:45 p.m.Another thing I did not like was I chose this hotel because you all had a spa but it was broken.

Pros: Location

Cons: The pictures looked better tan what it was in reality.

Pros: Proximity to airport, seemed to have beautiful decor and a nice extensive breakfast in the pictures.

Cons: I tried three rooms in this hotel and each one smelled terrible. I settled for the one that smelled of chlorine (from the indoor pool) because it was less bad than the moldy ones. When I asked another guest how their room was, they said it smelled bad too. There is a massive problem in this property and I feel cheated that this information was not presented upfront. I would have never chosen this place, especially when paying extra to treat myself to something a little nicer. Super disappointment.

Pros: breakfast

Cons: the water was shut off city wide

Pros: Staff were friendly. Breakfast bar we excellent.

Cons: Rooms are in ruin!!! Broken chairs. Old appliances in rooms. Bathroom tub and floors were disgusting! !!

Pros: The staff was nice. Breakfast area was clean.

Cons: The ad said they have heavenly beds, but this bed was very hard and uncomfortable. The pillows were very small. There was hair from the cleaning staff or previous guest on the sink and tub The water was shut off causing me to be late for my class reunion.

Pros: Proximity to the airport

Cons: My room was not very clean. There were long hairs all over the floor of the bathroom and the carpet felt damp. Even with the air running the room was humid. The bed and pillows were uncomfortable. I was glad it was only a one night stay.

Pros: location

Cons: Desk clerk had attitude. Room wasnt ready...carpetswet/apparently a fire occured...whole first floor was beingredone. New room had carmel cornonfloor...fridge was dirty on outside...very unappealing to use breakfastroom wasnt up to your normal standard

Pros: location near airport, clean and comfortable.

Cons: I had questions whether the sheets had be changed. Sheets were wrinkled like they had been slept on.

Pros: close proximity to the airport for our next day flight

Cons: the rooms were a bit undersize & small for a hotel.

Pros: Location near the airport, yet we weren't bothered by airplane noise either night. Breakfast included fake eggs and limp bacon, but there were plenty of other options (waffles, yogurt, oatmeal, fruit) to put together a meal. The pool and workout room were big reasons we chose this hotel. Though small, the pool is big enough to do some laps and stretches.

Cons: The wi-fi was useless in our room, #214, perhaps because it was near the elevator? We didn't need to surf much, but this would have been a major problem if we needed to get work done. There was a thermostat on the wall but it wasn't hooked up, so heat was controlled on the window unit- either it was blasting hot air or blasting cold air. It was hard to keep the room at our preferred temperature. Down pillows were too flat; other pillows were too lumpy.

Pros: Staff was very accommodating and pleasant. Coffee station was delicious. Great selection of creamers!

Cons: Breakfast didn't taste very good. Potatos had bad flavor. Eggs were watery. Fruit tasted as if it had been cut up the day before because each type of fruit tasted the same. Danish was stale. Room coffee was gross. Tastes weak, old and stale.

Pros: Service, rooms were cozy, restaurants close by, complimentary breakfast and cookies, tv channels, flat screen, ac unit, front desk, friendly people and shuttle.

Cons: Internet was not all that great but it was good enough and beds needs comforters. They made my back hurT. Microwaved eggs but breakfast was pretty good.

Pros: The hotel staff were very nice, and very helpful. The complimentary breakfast was great. My room was clean, and the decor looked good.

Pros: Not really anything good to say regretfully. A very sketchy area. While the reception area looked passable not all that tidy. Difficult to find a place for food other than McDonalds orcRuby Tuesday. Room was not as booked but sufficed. It wasn’t super clean re the carpet. AC so exceedingly loud it actually shook. We finally turned it off and slept without ventilation. Towels were clean and look sanitized

Cons: See above

Pros: Employee services in Breakfast very nice

Cons: No variety in breakfast

Pros: The location was awesome

Cons: Check in time is 3pm we arrived at 2:45pm and was told no rooms were available and we had to wait which ended up being 2hours and the group being separated. They asked to trade out one of our doubles for a king and refused to price drop for the inconvenience. Love the hotel chain but this location needs work.

Pros: The staff was very friendly, my room was nice and clean everything was working in there. The bed was comfortable. I would recommend this place to my friends and family to stay there on they visit to Atlanta.

Pros: No breakfast

Cons: return my deposit great but still waiting on my deposit

Cons: The only thing I had a problem with was when I first arrived. The young lady name Key had an whole attitude and wasn't helpful at all. I gave her my reservation number and she said you don't have an reservation here. Mind you I just got off a flight from Houston. I asked her to check again and her attitude was in full effect at this moment. I told her I booked it with booking.com. Her: we've been having problems with them, so you going to contact them. She didn't even attempt to find a solution or get a phone number for me and another lady to contact. I'm in panic mood n upset. Shift change and another lady came in and it was her who help with find a solution and even gave us a number to contact booking.com. They found my reservation and everything after that ended up great. All other stuff was great in attitude n professional. Room was clean.

Pros: Location and especially the staff.

Cons: Hallway carpet was a little dirty and soiled.

Cons: THEY WILL KNOCK THE SH””t OUT OF YOUR DOOR AT 8AM!!!!!!! I SHOULDVE NEVER BOOKED., Room WASNT CLEAN MICROWAVE WAS ALSO DIRTY AND THE FRIDGE. NO HOUSEKEEPING. IF YOU ASK THEM TO CLEAN YOUR ROOM THEY WILL TELL YOU ITS B4 9am every other DAY LI

Pros: Price

Cons: A few areas were missed when vacuuming ex. under tables, near base boards.

Pros: Dirty

Cons: Cleanliness

Pros: The process was fast and easy ! Staff was great and friendly.

Pros: Location

Cons: Paying for parking is ridiculous No hot water for a day of my stay. Maintenance had to come in for 30 mins to fix

Pros: The location and the fact the they clean the rooms with lysol.

Cons: I was very upset because the staff and the guest didn't wear their mask properly or didn't wear one at all,cdc guidelines were not met. One of the elevator was broken and everybody tried to fill up on one elevator. The coffee maker and phone didn't work.

Pros: The suite was nice

Cons: I didn't like they wasn't giving no room service and room wasn't clean enough, I couldn't sleep bc someone was smoking and I thought it was a non smoking area

Pros: Friendly front desk staff

Cons: Lobby was old and outdated

Pros: The cleanliness and the location

Cons: The complimentary breakfast/ No breakfast service

Pros: Location was very close to the airport.

Cons: No shuttle service and was too noisy with all the young crowds that we’re staying there.

Pros: Everything was great

Cons: Like I said everything was excellent I truly enjoy myself

Pros: Very friendly staff.

Cons: The only bummer was there was no safe.

Pros: Location was nice and lobby looked great. They are updating the rooms (unfortunately, I had one of the older ones).

Cons: Room is a bit outdated but upgrades are coming. Did not like the bright, bluish-green light bulbs in room - much prefer the softer light bulbs - more professional looking (and not as cheap looking).

Pros: Staffs were all wonderful. Complimentary breakfast was a plus. Everything was served hot and fresh with many options.

Cons: Hotel is a bit outdated.

Pros: Location

Cons: It needs updating, bathrooms look very used. Not the same quality I am use to from Hampton Inn

Pros: The young lady that he checked us in was so friendly and helpful!

Pros: Location

Cons: Tired

Pros: Staff, convenience of shuttle to the airport and frequency.

Cons: Carpet was not clean.

Pros: Location next to airport is good. Hard to get in and out of the parking lot. It has a dangerous blind corner at the entrance.

Cons: Staff is awful. Plumbing is bad. The door to the bathrooms is a painted steel warehouse type door.

Cons: I have stayed at several hotels near Atlanta Airport. Usually you get what you pay for. We have stayed at several very nice hotels in area for $---- range. Sadly in this case $---- for a room left us very underwhelmed. We felt ripped off. Sorry!

Pros: Good location for the airport

Cons: Poor service for breakfast. Only one worker and couldn't keep up with the demand, waiting too long. Also, we needed the free shuttle service advertised but unfortunately the driver never showed up and the hotel staff couldn't reach him by cell phone.

Cons: We were woken up around 2:30 am, by another guest who was given a key to our room. 10 minutes later, we receive a call from front desk asking who we were. Needless to say, we didn't get back too sleep. To their credit, we were refunded for the stay.

Pros: Convenient to airport, clean and comfortable.

Cons: There seems to be a big disconnect in communication. I had a hard time understanding the staff I spoke with over the phone. They sent me a credit card authorization form so my kids would not have to use their credit card, I emailed it back along with my photo I.D., they couldn't find it and my son had to use his credit card for incidentals. Not a disaster, but I went through the effort printing, scanning, and emailing personal information for nothing.

Pros: How the staff was nice on booking a room in May.

Cons: When the family walking in room, a wall of smoke smell hit you in face.