Excellent
10.0
Pros:
I love how it smells clean when you walk in. The friendly staff and the location.
Cons:
I didn't like that one of the housekeeper came into my room without knocking first. She didn't even say hello first just to see if someone was still in the room, she just walked in.
Okay
5.0
Pros:
The bed was incredibly comfortable.
Cons:
Noisy neighbors. Couldn't keep noise of clientele down to a reasonable level.
Mediocre
3.0
Pros:
It was close to the airport and had a shuttle to and from as well.
Cons:
The updates from what I assume are from a recent remodel looked nice but right from the lobby you can tell it's just filthy. The room was disgusting. The headboard was full of grease, the floor in the bathroom was sticky, black goop on rags... Just nasty
Poor
1.0
Pros:
Staff not friendly.
Cons:
Police was called twice people were fighting didn't feel safe with my daughter.
Poor
1.0
Pros:
The hotel was nice and comfortable
Cons:
I booked the room through booking.com. My receipt said $100 but I was overcharged by $15.
Poor
1.0
Pros:
Nothing. Not worth the money. Go anywhere else. Front desk is so rude. They hide their shuttle fee so their literally is no reason for staying here.
Cons:
Customer service is nonexistent. Rooms are dirty.
Excellent
8.0
Pros:
The African lady at the front desk was helpful and nice.
Cons:
Breakfast wasn't very appealing. Coffee was watery.
Excellent
8.0
Pros:
The African lady at the desk was sweet!
Cons:
Sad the breakfast was bagged. Yuck.
Excellent
8.0
Pros:
Awesome staff with the exception of one. Clean. Great location.
Cons:
I was awoken at 3 am in the morning by a ¿staff member¿ who just entered my room with key access because they had made a mistake and thought I had not paid to be there that night. Very intrusive, invasive, No knock, no call. Disturbed and ruined the sta
Excellent
10.0
Cons:
How they¿re already making allot of money of people staying there. Then they want to charge you $10 a day for parking at an extra fee.
Poor
1.0
Pros:
Old dirty and previously used with long hairs remaining on the bed, never change nothing for my whole 6 nights stay even after complaining to the front desk.I like 0 thing about it
Cons:
There was nothing good:old dirty and previously used bed sheet and blanket with long remaining hair all over the shee and blanket, never change nothing during my whole 6 nights stay even after complaining at the front desk
Okay
5.0
Pros:
Omg the housekeeping staff was awesome
Cons:
The lady who checked me in made me feel very uncomfortable with her comments. I understand you all have a procedure for when you check in and what to say to the guest. She said that I smelled like marijuana and I do not smoke marijuana. Unacceptable
Excellent
8.0
Pros:
Location
Cons:
WiFi was weak
Excellent
9.0
Pros:
Location and clean rooms. Room service is a problem though.
Cons:
I don't like the fact that they charge $10 a night for parking. That is too much an the room is already over $ per night.
Excellent
9.0
Cons:
Staff knocked on our door twice thinking we were gone.
Mediocre
3.0
Pros:
The location
Cons:
The lack of cleanliness especially amidst this COVID19 pandemic. The bathroom was filthy upon arrival and they never made up the bed.
Excellent
9.0
Pros:
The late check out and check in are convenient.
Cons:
There was no tissue in the bathroom. It was only upsetting because I was already in need when I realized it.
Okay
5.0
Pros:
The staff was very friendly and they were attentive to our needs.
Cons:
The elevator was very slow and unclean.
Excellent
9.0
Pros:
The first night I stayed, everything went well and my room was a King bed on the 6th floor and it was perfect. Based off my first night, this place should've been rated a 4star.
Cons:
My 2nd room had a very slow drainage in the sink and the toilet kept running after I flushed. You had to keep shaking the handle.
Excellent
8.0
Pros:
Location
Cons:
It fit the bill
Excellent
8.0
Pros:
Location was excellent
Cons:
It took too long to check in
Poor
1.0
Pros:
Horrible experience
Cons:
Smell, the hotel was not clean
Mediocre
3.0
Cons:
Smelled of smoke, local party hangout apparently..
Excellent
10.0
Pros:
The overall stay was great. The bed was super comfortable and cozy, wish I was able to take it home with me. The location is great, everyone was friendly.
Cons:
The only thing I didn’t like is the fact that I couldn’t find anything wrong with this hotel.
Okay
5.0
Pros:
Big room
Cons:
Staff not really friendly. Wasn't aware that you had to pay to park until check in
Poor
1.0
Pros:
Rude staff. Dirty hotel. They advertise a breakfast bar but you end up with a muffin in a brown bag. They don’t change beddings or towels. COVID 19 is their sad excuse for lack of service
Cons:
I contacted their headquarters but they sent an email advising it is because of COVID 19. This is a sad excuse. I’ve been to other hotels that provided a full services
Okay
5.0
Pros:
The bed was AMAZING!
Cons:
There was a lot of noise. A couple over us argued loudly all night. Then in the hallway lots of people loudly talking
Good
7.0
Pros:
Close to destinations
Cons:
Having to pay for parking. My room had trash on the floor. Staff was rude and disrespectful. One front desk member had a sarcastic attitude and I was okay with that but the other 2 women were not good. Felt like I was bothering them by asking questio
Good
6.0
Pros:
nice room, friendly staff, good location
Cons:
room was very cold when we arrived--air conditioning rather than heat was on. Also, there was no regular coffee in the room, only decaf And our requested wake-up call never came. Had I not awoken myself we would have missed our flight. I reported this.
Okay
5.0
Pros:
The location was great, there were nice restaurants nearby, only 10 minutes from Midtown and three miles from the airport.
Cons:
The elevators and the hallways to the room were very dirty. My room had to many bugs and i was very uncomfortable trying to sleep.
Okay
4.0
Pros:
The staff was helpful
Cons:
The modernness , cleanness
Good
7.0
Cons:
Toilet seat covers need to be replaced immediately!
Good
6.0
Pros:
Decor
Cons:
Dirty room and roaches
Poor
1.0
Pros:
Nothing
Cons:
There was no customer service. I was told that because I was only staying for 3 days I didn't qualify for room service.
Okay
4.0
Pros:
The location of this hotel is close to the airport and a number of eating establishments and the interstate. There were no loud airline noises to deal with. The room was fairly clean.
Cons:
Once you get past the smell of marijuana in the corridor of my floor and in the bathroom from the vents, its a nice hotel. Of course, I encountered multiple persons entering the elevators without masks on, so I was regulated to taking the stairwell.
Poor
1.0
Pros:
That it was a great location. By gas station. Had parking. Restaurants very close and the Expressway was right there.
Cons:
First the floors were very dirty.The elevators hasn’t been clean and I was there for 4 days.My room didn’t have towels. Nor ice buckets. The other rooms were loud when I called they staff hung up on me. Nobody wore a mask. Dirty . Felt unsaf
Okay
5.0
Pros:
Nice and clean
Cons:
The pool was closed. And u have to pay to park ur car there
Mediocre
3.0
Pros:
The room is ok for the price
Cons:
Yes! The 2nd floor where my room was located the entire floor stinked of cigarette and marijuana smoke! I asked about the smell and the front desk said there was nothing they could do and the didn't have another room available. This in a smoke free hotel!
Poor
1.0
Pros:
The staff manager did not refund my money for a stay I pre-inform that I would because I would be flying out. She was aware that I checked in on the 29th and paid.
Poor
1.0
Cons:
No hot water. Room was not clean. Hair everywhere. Pillows smelled like smoke. Worst experience. Management was very poor services.
Good
7.0
Pros:
The location to the airport
Cons:
We were placed on the first floor next to elevators, entrance, ice machine, etc.but we only stayed from 8 pm-4 am. It was clean but tiny.
Poor
1.0
Pros:
I did not like much about the hotel other than the fact that I had no problem checking in.
Cons:
The heating and cooling unit did not work, the room was not clean or sanitized. There was a bunch of suspect activity taking place throughout the hotel. I was not at all happy with the overall experience.
Poor
1.0
Cons:
The hotel had plumbing issues. The hallways smelled like smoke and the staff was not helpful.
Poor
1.0
Pros:
The Manager was nice
Cons:
Yes, I got there early morning and had to switch room 2 times because the overnight staff was very unorganized
Mediocre
3.0
Pros:
Somewhat clean
Cons:
Had to pay to park, not able to change to a King bed instead of 2 queen
Good
6.0
Pros:
Friendly customer service.
Cons:
Roaches in room
Mediocre
2.0
Pros:
The location was great.
Cons:
Covid does come in to play however, I have stayed in 5 different hotel chains in the past 3 months so I do know what is possible during these unprecedented times and this chain falls short.
Good
7.0
Pros:
The hotel was 7 minutes from the car rental center of ATL. The hotel was near this AWESOME restaurant called Lickety Split, with a gas station very close also. The hotel had 24-hour water/coffee.
Cons:
Pool was closed, there were loud noises all through the night (not the hotel's fault as they called security twice), daily cleaning service was suspended. Bed was surprisingly uncomfortable.
Okay
5.0
Pros:
The room view
Cons:
The feont desc was a problem to me at first they never wanted to give me a key to my room and I had to wait but after they gave it to me.
Okay
4.0
Pros:
The staff was excellent! Everyone very polite and sweet.
Cons:
Yes, I wish the hotel would have pre-announced that; - No house keeping, they only clean the rooms every 4-5days, “Because of Covid-19 “. Pool closed because nobody to clean it! Just disappointed!
Good
6.0
Pros:
The room itself was pretty clean and the lobby smelled like freshly cleaned as well
Cons:
You could hear people screaming until 1AM. I attempted to get a shuttle when arriving at the airport and I was on hold a total of 30+mins with no resolution. I had to order an Uber.
Mediocre
3.0
Cons:
The ‘free WiFi’ did not work and was never corrected. The airport transportation was 20 minutes late to take us back to airport. The hotel had children running up and down the halllways, on the stairwells, and elevators. I complained, nothing
Good
6.0
Pros:
It was close to my job,a staff member was the ABSOLUTE BEST and very helpful.
Cons:
Getting off work from 3rd shift,i expected to go to my room,shower and sleep. But the air conditioning wasnt working. So my fiancee and i left the room,sat in lobby for 4hrs while the manager fixed it. No IM SORRY or COMPENSATION or anything.
Good
6.0
Pros:
Location from the airport, shuttle service to and from the hotel and walking distance to restaurants near by.
Excellent
10.0
Mediocre
2.0
Pros:
Location was close to everything easy to get around very close to the airport.
Cons:
I did not like the cleanliness of the hotel room. We did not receive any housekeeping services the entire stay, I saw several bugs throughout the room & towels and wash cloths were not changed.
Mediocre
2.0
Pros:
The bathroom was clean
Cons:
Did not seem to be cleaned thoroughly. The sheets seemed yellow and not cleaned.
Mediocre
2.0
Pros:
Close to airport
Cons:
Lots of commotion and loud guests in the lobby area throughout the night. Staff did not discourage or asks the guests to leave the area. Shuttle service did not advise of restricted drop off at airport and failed to offload all of our luggage.
Excellent
10.0
Pros:
This hotel has the most comfortable bed I've ever slept in away from home. I brought my own pillow (everyone knows hotel pillows are awful) and slept 9 hours straight--unusual for me as I've suffered from insomnia for over two decades. The staff is very friendly and accommodating. Rooms are clean and spacious.
Excellent
10.0
Pros:
The staff was very welcoming and courteous.
Cons:
Nothing to dislike on this visit.
Excellent
10.0
Pros:
Very friendly and helpful staff
Cons:
The sausage and eggs for the (admittedly free) breakfast could use improvement.