The staff from the nice guy at the counter, the girl in the booth and the friendly return guy were all fantastic. The car itself had dings all over it. It was missing paint on the driver's door. It didn't have any floor mats. Carpet was ripped or slashed on the passenger side and messed up on the driver's side as well. We were running late for a dinner appointment when we arrived or I would've never drove off in that vehicle. On the plus side, it did get us from point A to point B.Reviewed 26 Nov 2023
review from
10.0
.Reviewed 26 Oct 2023
review from
10.0
Pros:Drop off and pick up were easy. Great, clean, new car.Cons:I found the rental a bit expensive.Reviewed 19 Apr 2021
review from
10.0
Pros:Car very close to terminal. Fast and easy pick up. No upselling of insurance productsCons:Cant think of anythingReviewed 14 Mar 2021
review from
10.0
Pros:great customer service. great vehicle, return was fast, efficient. especially at 530 amReviewed 9 Feb 2021
review from
2.0
Pros:NoReviewed 21 Dec 2020
review from
10.0
Pros:Staff super fast and efficient!Cons:The high beams on that car only work sporadically, I forgot to mention. Please get them checked!Reviewed 10 Dec 2020
review from
10.0
Pros:Great value for a very nice full-size luxury SUV. Far better than the competition. XM satellite radio activated, unlike some of your competitors that are having problems with XM. Noissues with the car over a 2 week period.Cons:Could have been cleaned better before we picked it up. Some trash from prior renters in the car still.Reviewed 3 Dec 2020
review from
10.0
Pros:Staff at the Reno airport was super friendly and efficient. Car provided was awesome and very clean. The pick-up and drop-off process was very smooth and easy.Cons:Only comment was the temp tag (paper taped on dash) expired three days before car return (no temp plates on the front or rear of vehicle). While we did not encounter any issues, peace of mind on paper tags would have been ~better~, though I acknowledge the 2021 vehicle was brand new and tags may not have been available. Otherwise, seamless rental, 10/10, very pleased!!Reviewed 9 Nov 2020
review from
10.0
Pros:Was given an Cadillac EscaladeCons:Nothing.Reviewed 24 Oct 2020
review from
9.6
Pros:drop off was very easy and smoothReviewed 10 Oct 2020
review from
10.0
Pros:Great customer service and the car was cleanCons:Everything went as expected.Reviewed 10 Sep 2020