Car rental at Reno Airport

Pros: Rental agent helped me to rent at another company, she was incredibly helpful and accommodating

Cons: Would not rent to me because I only had debit cards, no credit card

Pros: Drop off was fine.

Cons: Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.

Cons: Picking up the vehicle took about 40 minutes which seems a bit too long.

Seemed understaffed at pickup, and under-equipped at return

Pros: Employees were friendly and courteous.

Cons: At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.

Pros: That they refunded part of our $

Cons: The agent who rented us the vehicle was not knowledgable about the care or what we as a customer needed. She flat out lied to us. The vehicle was horrible smelling; so much so I put my jacket on the back seat and it smelled so bad I had to plastic baggy it to pack in my suitcase and was without a jacket. We drove around in freezing temps with the windows down because it was so bad, for the 3-4 days we had it. I febreezed it and they didn't even help! The entire experience was bad. They refunded part of our $ but doesn't make up for having to go to my own wedding in a smelly dress and jacket. Won't rent from them again. Totally ruined my trip.

Pros: La agente de alquiler me ayudó a alquilar en otra empresa, era increíblemente servicial y complaciente

Cons: No me alquilaría porque sólo tenía tarjetas de débito, sin tarjeta de crédito