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Reno Airport car hire reviews and directory
Rated no. 1
National
Best rated
9.4 Excellent (12 reviews)
1 location at Reno Airport
╳
National reviews
Car hire locations
National
Locations at Reno Airport
2001 E Plumb Ln
+1 844 996 0648
| Monday | 07:00 - 23:59 |
| Tuesday | 07:00 - 23:59 |
| Wednesday | 07:00 - 23:59 |
| Thursday | 07:00 - 23:59 |
| Friday | 07:00 - 23:59 |
| Saturday | 07:00 - 23:59 |
| Sunday | 07:00 - 23:59 |
All National reviews
National reviews at Reno Airport
Rated no. 2
Alamo
9.1 Excellent (255 reviews)
1 location at Reno Airport
╳
Alamo reviews
Car hire locations
Alamo
Locations at Reno Airport
2001 E Plumb Ln
+1 844 996 0649
| Monday | 07:00 - 23:59 |
| Tuesday | 07:00 - 23:59 |
| Wednesday | 07:00 - 23:59 |
| Thursday | 07:00 - 23:59 |
| Friday | 07:00 - 23:59 |
| Saturday | 07:00 - 23:59 |
| Sunday | 07:00 - 23:59 |
All Alamo reviews
Alamo reviews at Reno Airport
Recent reviews
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car was clean
get the car
car available
pick up and drop
staff was friendly
great service
great price
customer service
great experience
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10.0
Pros: Ease of pickup and drop off. No issues at all. Very clean car
review from
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10.0
Pros: Drop off and pick up were easy. Great, clean, new car.
Cons: I found the rental a bit expensive.review from
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10.0
Pros: Car very close to terminal. Fast and easy pick up. No upselling of insurance products
Cons: Cant think of anythingreview from
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10.0
Pros: great customer service. great vehicle, return was fast, efficient. especially at 530 am
review from
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2.0
Pros: No
review from
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10.0
Pros: Staff super fast and efficient!
Cons: The high beams on that car only work sporadically, I forgot to mention. Please get them checked!review from
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10.0
Pros: Great value for a very nice full-size luxury SUV. Far better than the competition. XM satellite radio activated, unlike some of your competitors that are having problems with XM. Noissues with the car over a 2 week period.
Cons: Could have been cleaned better before we picked it up. Some trash from prior renters in the car still.review from
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10.0
Pros: Staff at the Reno airport was super friendly and efficient. Car provided was awesome and very clean. The pick-up and drop-off process was very smooth and easy.
Cons: Only comment was the temp tag (paper taped on dash) expired three days before car return (no temp plates on the front or rear of vehicle). While we did not encounter any issues, peace of mind on paper tags would have been ~better~, though I acknowledge the 2021 vehicle was brand new and tags may not have been available. Otherwise, seamless rental, 10/10, very pleased!!review from
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10.0
Pros: Was given an Cadillac Escalade
Cons: Nothing.review from
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9.6
Pros: drop off was very easy and smooth
review from
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10.0
Pros: Great customer service and the car was clean
Cons: Everything went as expected.review from
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4.0
Pros: Pick-up and Drop-off went smooth and fast.
Cons: Car was weak, first off I chose a suppliers choice from priceline a gamble that cost me. I could have rented same car for $30 less but rolled the dice and lost no convertible for me just a weak small car that struggled in the mountains. I learned my lesson.review from
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8.0
Pros: Staff was very friendly and drop was easy
Cons: Nothingreview from
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7.2
Pros: The car itself was nice.
Cons: The car had some trash from previous renters. It would be nice to know it was clean, particularly with Covid.review from
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9.6
Pros: Great options for cars, given a solid vehicle. Very pleased.
Cons: Nothing, flawless experience.review from
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10.0
Pros: Yes, all super easy.
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10.0
Pros: Yes
Cons: Awesome service . Friendly staffreview from
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9.2
Cons: A lower price
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9.2
Pros: Very convenient pickup and drop off.
Cons: Would have liked the Tahoe vs the armada we were given. Armada was a little smaller interior than the Tahoe we booked.review from
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10.0
Cons: Nothing
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4.4
Pros: They did not give me an SUV with 4 WD as I requested since I was going skiing in the Tahoe Mountains. So I was stuck (snowed in) and unable to drive my car for 3 days
Cons: Alamo could have provided me an SUV with 4 WD as they promised in my agreement via Kayak.review from
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6.4
Cons: I was charged $150 cleaning fee for a car that was immaculately clean
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8.4
Pros: Staff knowledgeable and helped save money on rental.
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9.2
Pros: Helpful pick up
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8.0
Pros: Friendly staff, quick and easy process.
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9.6
Pros: Helpful staff, fast checkin and checkout, able to modify reservation after it was made. Good car
Cons: Was a bit more expensive than I thought it would be to check in laterreview from
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8.8
Pros: The staff was friendly and helpful. Great location
Cons: Better vehicle for 8 people. Though a new van, just did not drive well thru the mountains.review from
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10.0
Cons: Nothing , great speedy and efficient service I spent less than 10 mins from arriving at the counter and driving off with my car.
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10.0
Pros: Staff was very professional and courteous.
Cons: Nothingreview from
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9.6
Pros: New beautiful car
Cons: Chains in the trunkreview from
Rated no. 3
Enterprise
9.1 Excellent (58 reviews)
1 location at Reno Airport
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Enterprise reviews
Car hire locations
Enterprise
Locations at Reno Airport
2001 E Plumb Ln C/o Reno Arpt
+1 844 996 0650
| Monday | 07:00 - 23:59 |
| Tuesday | 07:00 - 23:59 |
| Wednesday | 07:00 - 23:59 |
| Thursday | 07:00 - 23:59 |
| Friday | 07:00 - 23:59 |
| Saturday | 07:00 - 23:59 |
| Sunday | 07:00 - 23:59 |
All Enterprise reviews
Enterprise reviews at Reno Airport
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get the car
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car was great
great service
great price
staff was very helpful
pick up and drop
great experience
airport location
customer service
great customer
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10.0
Pros: The pick up and return was quick and simple and the staff was friendly and helpful. Upon return I pointed out a spot on the rear seat where a prior occupant had dropped chocolate on the seat and they gave me a credit for having to drive a dirty vehicle!
Cons: Absolutely nothing!review from
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9.2
Pros: The staff was super on-point. The car was new and clean.
Cons: The dropoff process was pretty straightforward, but having never rented a car before, the after-hours dropoff was a little baffling until I called them.review from
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9.6
Pros: Drop off was super easy and very friendly, even at 5am! I needed an AWD vehicle and received a Suburban, which was much larger than the Standard SUV that I had reserved. This ended up being very appreciated as it handled the heavy snowfall very well. Loved the heated seats, too!
Cons: Pickup was a little slow. It took over 15 minutes before someone helped me.review from
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10.0
Pros: Easy Drop off
Cons: Better communication on drop off procedures and signage and point of drop off. Thanksreview from
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7.6
Pros: Car was nice, clean and comfortable. Service was great and friendly.
Cons: We did not inspect car thoroughly before leaving and damage was found on return.review from
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10.0
Highly recommend
Pros: Quick pick up and quick drop off. Friendly, polite employees.
Cons: Nothingreview from
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8.4
The Good and the Not So Good
Pros: Service by representatives was excellent.
Cons: Exterior of car was not very clean. The seats inside were not comfortable.review from
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10.0
Good experience
Pros: Friendly agents. Prompt service even though they were busy during pickup on Friday evening.review from
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10.0
Pros: Friendly and efficient!
review from
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10.0
Pros: new car, great condition, friendly staff
review from
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6.8
Some unnecessary confusion during pickup lowers rating
Pros: The car we received was good, clean and met our needs well.
Cons: When we arrived, they tried to give us a 15 passenger (hugh) vehicle in lieu of the 8 passenger vehicle we rented. At the last minute, the rep says he "forgot" about another option - an 8 passenger car that was wheat we had rented in the first place. Once we are on our way, all was good again.review from
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10.0
Pros: All the enterprise worker is very friendly
Cons: The price tooreview from
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9.2
Limited Selection, But Great Value
Pros: The price ended up being a little less than originally anticipated, which was a real plus.
Cons: The vehicle we drove fit the profile, but it was a bit underwhelming. It's not an Enterprise issue, but the hands-free sync was a nightmare.review from
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10.0
Faster counter service
Pros: Fast and friendly. Enjoyed the servicereview from
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10.0
Great Service
Pros: Service people at both reception and drop off were both professional and helpful - thanks again!review from
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8.8
Pros: Easy and accessible.
Cons: I called the location directly to ask about snow/winter tires and was assured by a woman that all the SUV's were equip as we were traveling through the mountains. When I arrived, I found that they were all season tire and chains were not provided. All seasons are not good for snow, ice and cold.review from
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10.0
Pros: The customer service was awesome a definite 10
review from
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10.0
Pros: People at airport were helpful and car was there.
Cons: No comments.review from
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10.0
excellent every time
Pros: Every February we ski Tahoe, and Enterprise always provides a fine AWD vehicle, usually in new condition, at a great price.review from
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6.0
Cons: They didn't have the vehicle type we reserved however they did credit me a day of rental after I called them and haggled for a while.
review from
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8.0
Pros: Value and convenience.
Cons: Still waiting for final receipt or confirmation of car returned.review from
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10.0
for my dad
Pros: My dad doesn't understand technology well. I booked him his car for an emergency, one way, from Reno to SLC, on very short notice. He spent 130 something on Kayak, which is awesome after being quoted over 400 dollars at the Enterprise counter, thanks.
Cons: Nothing, it was perfect.review from
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10.0
Awesome and easy
Pros: I like the car and also the price
Cons: Everything was perfectreview from
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8.4
good price, but slow pickup and drop off process
Pros: Understaffed for the number of folks lined up at car pickup area especially. Counter checkin process was quick inside at airport counter in contrast to the actual car area.review from
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9.2
Cons: Backing out of the space in the parking garage was difficult for me. I was probably distracted and definitely unfamiliar with the setting and the angle of the car was in.
review from
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10.0
Outstanding experience
Pros: Pick up and return were so easy and auto was a new model.review from
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2.0
Don't accept debit cards!
Cons: I reserved a car through Enterprise, stood in a long line in Reno, went through proper paperwork -- only to find they would not accept my debit card. I am a previous Enterprise user and always had a good experience. I was forced to go with another rental agency at twice the price.review from
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10.0
Pros: I was upgraded to a Jeep Cherroke as it needed to be transported to a better climate as it was not a 4-Wheel drive. The decision on the part of the company was a wise one because when I returned to the Reno area on the following Monday in a 4-Wheel drive it was snowing through the pass on 80.
review from
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5.6
Not the normal Enterprise experience.
Cons: My mid-size SUV wasn't there. I had to take a giant pickup truck and listen to my golf clubs and luggage rattle around the back for the one hour ride to my destination. Getting the car required a 30 minute wait with a bunch of others standing around wondering where the staff was.review from
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4.8
Car wasn't available when I arrived.
Pros: The car itself was ok
Cons: When I arrived at the airport, within 30 minutes of my expected arrival time, I was told they overbooked and the only thing the could give me was a pickup truck instead of the car I had ordered. I don't like driving a truck and would be traveling from Reno to Sacramento that week, so I had to decline the truck. It was late and we had to get alternate transportation to our hotel since I was told other agencies were also out of cars. We wasted another couple hours and $$ going back to the airport the next day to get our car. I was extremely disappointed and have never had this experience with other rental agencies.review from
Rated no. 4
Hertz
8.4 Excellent (178 reviews)
1 location at Reno Airport
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Hertz reviews
Car hire locations
Hertz
Locations at Reno Airport
2001 E. Plumb Lane
+1 775 785 2554
| Monday | 08:30 - 23:59 |
| Tuesday | 08:30 - 23:59 |
| Wednesday | 08:30 - 23:59 |
| Thursday | 07:30 - 23:59 |
| Friday | 08:30 - 23:59 |
| Saturday | 08:30 - 23:59 |
| Sunday | 07:30 - 23:59 |
All Hertz reviews
Hertz reviews at Reno Airport
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car was clean
pick up the car
car available
rented a car
friendly staff
pick up and drop
customer service
credit card
great experience
location was closed
never rent
wrong location
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4.0
Pros: Staff was friendly. Short wait time.
Cons: Felt like I was a victim of a "bait and switch" scheme. Signed up for a "manger's special" and when I went to pick up the car i was told the only available "car: was a full size pickup truck - when I balked, miraculously, there was a mid-sized car made available to me for an up charge of over $100. Not an honest way to operate.review from
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8.0
Pros: friendly staff, clean large car
Cons: one way rentals are super expensive. At least 3 to 4 times the weekly rental rates. Seems quite excessivereview from
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10.0
Pros: Staff was great
Cons: The car drove a bit slow on the highwayreview from
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2.0
Pros: Nobody told me I needed a credit card to pick up my car with the rental agency, so I laid for my rental but never got to take the car because I didn’t bring a credit card with me
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2.0
Cons: You did not notify me that the insurance didn’t go through so I had no coverage and had to use my own personal I stand it was a business trip. That’s not acceptable.
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10.0
Pros: Staff was friendly and car was awesome
Cons: Last time I order Compact or economy car and I get SUV it will be great if I get same car I orderedreview from
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6.8
Pros: everything ok
Cons: they did not mention wich sort of gasoline to put in so we could'nt make the full tank and they charge 100 dollars for it worthing 30 dollarsreview from
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9.6
Pros: Dropoff was easier than expected, especially since it was around 4 AM. A staff member was there to take the keys.
Cons: Signage indicating where the pickup area is located within the garage could be a bit more obvious.review from
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10.0
Pros: In and out. Thank you very convenient
review from
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10.0
Hertz is one of the best...!
Pros: They offered me an upgrade we could not refuse...! A convertible for the 4 days was perfect for the last few days of summer in Tahoe.review from
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4.4
Hertz loaded on extra coverages without my approval
Cons: I booked a Hertz rental car via a "special rate" of $394.91 through Kayak. I was then charged $881 - $486 dollars more than the rate. My contract was loaded up with every possible charge including: - $192 damage waiver - $131 liability insurance supplement - $48 personal accident insurance - $56 fuel purchase option - $78 concession fee recovery - $10 vehicle license fee - $24 customer facility charge I was not provided an opportunity by the agent to decline these coverages. And was not aware these had all been added to my contract until I returned the vehicle, moments before my return flight. When I called Hertz customer service, I was told that Hertz automatically matched my Kayak reservation to an old Hertz Gold Plus account (which I did not use to book this rental). And that 6-year old corporate account triggered all these extra charges. The customer service rep would not refund my money paid for these extraneous charges. Nor would the customer service manager. Both said they would either refund $175 or nothing at all. So I'm stuck with paying an extra $311 for coverages that I did not request or approve. Both customer service reps blamed me for not catching Hertz mistake. I have always thought of Hertz as the gold standard for rental cars. I was confident that when presented with Hertz own error, it would willingly refund my money for the erroneous charges in a professional manner. Instead, I was lectured as irresponsible and brushed off. I won't rent from Hertz again. They owe me $311 and an apology.review from
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10.0
A Good Experience
Pros: Pickup and drop off were simple and uneventful. The car was clean and brand new, with only a few hundred miles on the odometer. Rental was prepaid through KAYAK, so there were no surprises on costs.
Cons: I can't think of anything that I didn't like about this rental.review from
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10.0
Easy in Easy Out
Pros: It was very simple to pick up the car and return it. Also, it was a very new clean car and drove well.review from
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10.0
Very Happy
Pros: Hertz price included taxes and all the staff was very friendly. The 3 day rate with a few extra hours was very competitive.review from
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10.0
Pros: Easy pick-up and drop-off, short lines, the agent was helpful and got us a lovely upgrade for a reasonable additional cost.
review from
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10.0
Pros: Pick up and drop off were simple and easy. Rental rate was better than anywhere else in the area.
Cons: Nothingreview from
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9.6
Pros: Customer service rep was very helpful
Cons: I still don't understand why more of the check-in process can't be done online to speed up time at the counter. The last thing I want to do after travelling all day is to wait in line with all my bags signing more formsreview from
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10.0
Simply a Great & Easy experience!
Pros: Ease of check in and not being hounded to upgrade or add insurance I did not need. Had a Chevy Tahoe. Clean, ran great and felt safe in the Mountains of Northern Nevada. Will indeed rent from Hertz again!review from
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6.0
2018 FORD FUSION IS TRASH
Pros: BUT WARMERS AND FUEL EFFICENCY
Cons: The car has little trunk space and is more for 2-3 full sized adults, Heaven forbid you get 4, 6-foot adults in this car, y'all will be in hell for road trips. the seats are soooooooo uncomfortable! like you really need to prep yourself to drive this care for long distance.review from
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8.8
Pros: Easy check in and out
review from
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10.0
Excellent customer service.
Pros: Fast, smooth, no problems. Excellent experience.
Cons: None.review from
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10.0
Overall feeing of satisfaction.
Pros: Ease of checking in and pickup of car.
Cons: Price for a rogue Nissan seemed high.review from
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10.0
Hertz
Pros: Vehicle was clean and rental process smoothreview from
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8.8
Easy and convient
Pros: Drop off was just that, leave the key in the car and go, just what you need when you have a flight to catchreview from
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10.0
Pros: CAR WAS ROOMY FOR 5 ADULTS AND ENOUGH BAG SPACE
review from
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10.0
Kind Staff. Clean and Efficient Vehicle.
Pros: The staff were genuine and customer focused. I felt valued.review from
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10.0
QUALITY!
Pros: Speed, clarity, ease of check-in/out
Cons: nothingreview from
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8.0
Nice clean car but had issues with the overall process
Pros: Clean car
Cons: The website did not say (or if it did it was buried in the fine print) that the driver needed to have a CREDIT card in their name and that a DEBIT card would not be acceptable. I was paying for the rental but would not be traveling in the car, so I had to use my credit card and be listed as the primary driver and the intended driver would be a second driver - at an additional charge. I thought this was deceptive since we were not aware of that at the time of the online booking. Also, the rental car company had no record of the purchase of third party insurance made at the time of booking, so that required more questions and paperwork.review from
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10.0
Pros: Pick up and drop off was very fast and easy, with no surprises.
review from
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3.6
Locals not welcome
Cons: If you are a local you are not allowed to use a debit card. They don't disclose that to you until you are there trying to pick up your vehiclereview from
Rated no. 5
Dollar
8.2 Excellent (152 reviews)
1 location at Reno Airport
╳
Dollar reviews
Car hire locations
Dollar
Locations at Reno Airport
2001 East Plumb Lane
+1 866 434 2226
| Monday | 08:30 - 23:59 |
| Tuesday | 08:30 - 23:59 |
| Wednesday | 08:30 - 23:59 |
| Thursday | 07:30 - 23:59 |
| Friday | 08:30 - 23:59 |
| Saturday | 08:30 - 23:59 |
| Sunday | 07:30 - 23:59 |
All Dollar reviews
Dollar reviews at Reno Airport
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car was clean
get the car
car i reserved
rented the car
great price
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customer service
great experience
credit card
great value
never rent
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4.0
Cons: Impossible to get on the phone; no attendant at check-in and check-out. Miserable service. Wrong type vehicle given to me.
review from
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10.0
Pros: Good car. Easy return.
Cons: At pickup, the Hertz computer system was down. They were doing everything by hand. Good people, but it took a very long time to get a car.review from
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10.0
Pros: Staff super friendly got me in and out quick
Cons: The vehicle was an older high mileage vehicle with a few bumps and bruises on it , but did the job.review from
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8.0
Pros: Easy check in/out process. Employee was very friendly and helpful.
Cons: The A/C did not work. The only reason it was bearable was because we went up the mountain and had the windows down with the cool breeze. But it was very hot /sweaty with the windows up and in Reno without the colder air outside.review from
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10.0
Pros: Our rep at the counter was helpful, cheery, and a great experience was had from the start. Loved the proximity to the airport. Pick up and drop off we’re a breeze!
Cons: Nothing.review from
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10.0
Pros: Easy process
Cons: Nothingreview from
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6.0
Cons: I wasn’t explicitly told I would be paying twice as much since I was a driver under 25. Because of the time of my reservation and when I was made aware of this, I had no other option except to accept the additional charges.
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8.0
Cons: Open earlier. Process faster.
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2.0
Pros: No refunds
review from
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10.0
Pros: Car Rental was close to terminal, got a small SUV Nissan Rogue for a super reasonable price.
Cons: Wish all car rental experiences could be like this. I've had hidden fees that were more than the car rental cost. This one was the price quoted online.review from
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10.0
Pros: The price of the car was low, as the accommodations were what I wanted. Moreover, the drop off/pick up was straightforward.
Cons: I think that directions to picking up the car should have been more evident, and larger signs are to be used to identify the spot where the car is parked. Other than that, the whole experience has been wonderful.review from
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2.0
Pros: can someone call me to discuss i was treated unfairly
Cons: the return was a disaster please call need to solvereview from
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10.0
Cons: Everything was great.
review from
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10.0
Pros: Yes the staff at pick up gladly worked through the 3 multiple bookings I had made, one a repeat, and a third for a different larger vehicle. They were able to provide either vehicle without issue, cancelling the other reservations, again without issue. I really appreciated it, where someone else may have given me a hard time about it. The representative at the counter was able to take care of everything efficiently and with all decision making capabilities available to him.
Cons: You know, there were a number of people in line during this COVID-19 time with likely consolidation of service counters and the recent parent company Hertz news, but I thought they worked the situation well, giving the customers in front of them their undivided attention. I thought it was respectful customer service for which they should be proud.review from
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6.4
Pros: Price adjustment was made as promised.
Cons: The check in process.review from
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2.0
Cons: Please let people know about the “young drivers” fees if you are under a certain age. The rental ended up being 150$ extra
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10.0
Cons: Nothing comes to mind
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9.6
Pros: Easy Peasy
Cons: Wished weekends weren’t more in price but over all greatreview from
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10.0
Friendly and new car
Pros: Got my choice of car
Cons: Car was new!review from
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10.0
Pros: Jardine is a nice counter person
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10.0
Great iinifity new car !
Pros: Airport on-site pickupreview from
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10.0
Friendly and efficient
Pros: Nice petiole, no hassle
Cons: Signs for location of rental agency weren’t existent, waze took us the wrong way and as I mentioned there were no signs at all, literally, it took us half an hour and asking a few people for directions to find it. The listed phone number for this branch just kept ringing.review from
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6.0
Initially overcharged by airport agent
Pros: On returning the car 4 days later I stopped by the counter and another agent was able to quickly correct the incompetence of the first one, so the end price was satisfactory.
Cons: On arrival the agent charged me about twice what my reservation had indicated and refused to answer my questions about the difference. I was sleep deprived and elected not to pursue it at that time, but of course it added to my stress level unnecessarily.review from
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8.8
Easy Rental Process
Pros: Very quick pick up experience Upgraded vehiclereview from
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5.2
Cons: The guy was pushing a kid size mid size as a full size... Then gives me the run around to upsell the full size SUV... Still had to put one seat down to fit two boards, three suitcases.,. Now it doesn't fit 5 people!!
review from
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6.4
Cons: They did not have the car we reserved
review from
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10.0
Pros: It was ready when we arrived, it was the price quoted . No surprises . Great !
review from
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8.8
Hard sell on upcharges
Pros: Nice car, easy pickup and drop-off, good price
Cons: They employed scare tactics to try to get us to rent a more expensive vehicle and take various upchargesreview from
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10.0
Easy, great service
Pros: Ready to go, no hard upsell, car was immaculate, On return they gave car a once over inside and found an important item I had dropped. Personnel very friendly and helpful.great value for the price- compared d it to several other offers.review from
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10.0
Pleasantly Surprise
Pros: Was much better than I expected/have experience with other car rental companies in the past. Drop off was so easy and the attendant was super nice The car drove perfectly and fit all of our needs
Cons: Pick up was a long process, delaying the start to our day in San Franciscoreview from
Rated no. 6
Thrifty
8.1 Excellent (144 reviews)
1 location at Reno Airport
╳
Thrifty reviews
Car hire locations
Thrifty
Locations at Reno Airport
2001 East Plumb Lane
+1 877 283 0898
| Monday | 08:30 - 23:59 |
| Tuesday | 08:30 - 23:59 |
| Wednesday | 08:30 - 23:59 |
| Thursday | 07:30 - 23:59 |
| Friday | 08:30 - 23:59 |
| Saturday | 08:30 - 23:59 |
| Sunday | 07:30 - 23:59 |
All Thrifty reviews
Thrifty reviews at Reno Airport
Recent reviews
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car was clean
get the car
car available
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per day
great price
customer service
pick up and drop
credit card
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4.0
Cons: They should’ve had the vehicle I signed up for in advance ready and available for me. Also there were too many add on fees when I arrived to pick up vehicle.
review from
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4.0
Pros: Better mileage than expected
Cons: Pick up: disaster. Despite having RESERVED a mini-van class car, there was none available when I arrived. What's the point of a reservation? Instead they "upgraded" me to a CRV, which has half the storage space. Extremely unhappy because I planned to move across the country in the larger car, not a tiny CRV.review from
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6.0
Pros: Everything with the exception of below.
Cons: Only two counters open and had to wait 45 minutes just to get to a counter.review from
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2.0
Cons: I tried canceling this booking less than 24 hours after paying, due to the California wildfires. I was told I could cancel since it hadn’t been 24 hours yet, but weeks have gone by and not one worker is willing to help issue a refund...
review from
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7.2
Pros: The staff was friendly and the car was fine
Cons: Allow a customer to cancel a reservation that is no longer neededreview from
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2.0
Cons: I booked and paid for this car. Had to change my trip due to COVID and could not change or modify do I lisf th Ed money I put down when I cancelled. In what way was this okay. Will NEVER NEVER NEVER book with Thrifty again. Money mongrels.
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10.0
Pros: friendly staff, easy pick up
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8.0
Pros: The staff and car and process was great
Cons: I was charged twice. Once at booking and then when I picked up the carreview from
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10.0
Pros: Very good return person
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4.0
Pros: I didn"t like it
Cons: it needs service improvementreview from
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10.0
Cons: More American manufacturers
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2.0
Pros: Nothing
Cons: Everything can be done better. COMPLETE SCAMreview from
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5.6
Pros: Drop-off was easy and quick.
Cons: Car warning light for low tire pressure came on within 10 minutes of leaving airport. No instruction on car features provided. Had to put air into tire several times.review from
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4.4
Cons: The heat in the car barely worked. I’d occasionally get a draft of warm air. The attendant who received the car when I returned it even said the heater didn’t work. I also couldn’t get a straight answer from anyone when I called about being able to return the car before 6am. When I pulled up at 530 to wait, the attendant at Hertz said she could take the car. Better communication by phone would’ve been appreciated. And nobody told me just go into the parking garage and take the car. I expected there to be some vehicle check out process where I looked the car over for damage before leaving as I have with other rental companies.
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8.0
Pros: Great pickup/drop off location. Very efficient process
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10.0
Cons: Nothing it was great
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6.4
Cons: The pickup process took over an hour. While there may have been one problematic customer, the staff had trouble getting vehicles ready in a timely fashion.
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2.0
Pros: There was a defect in the rental car maintenance. Gasoline filler port and gasoline tank are not connected. Calling the car rental company and the police to solve it is ruining the trip. I'm really upset.
Cons: There was a defect in the rental car maintenance. Gasoline filler port and gasoline tank are not connected. Calling the car rental company and the police to solve it is ruining the trip. I'm really upset.review from
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9.6
Pros: the staff was great.
Cons: the windows needed cleaningreview from
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7.6
Pros: We were quoted and paid for a mid size care (their choice) However, when we got to the rental place we were told all they had for us was a huge 5 seat truck. We had to pay quite a bit more to get a car on top of what we had already paid.
Cons: Funny that for the discount price we had secured , the only thing we could get was a huge truck. They said that was the only vehicle they would give us to honor the price we had been quoted. Obviously this was a ploy to get more money. We had to double the price in order to get a car.review from
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7.2
Pros: I will never select a Malibu, the absolute worst for comfort
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8.8
Pros: We were able to use a debit card and the drop off was easy.
Cons: The front desk clerk was a little slow and after a long day of traveling it could have been a lot smoother. Our debit card is pretty old and worn and he had to check with a manager to use it and asked a lot of questions and everyone else was getting in and out and it took well over twenty mins or soreview from
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6.8
Pros: Vehicle super clean, staff was nice, quality vehicle for price
Cons: As usual, a bait and switch was tried. I chose "standard" SUV, suggested example was Jeep Patriot. I needed to fit four pairs of skis, definitely doable in a Patriot, by experience. They offered a Rav4, which is definitely not a similar vehicle. At the end of the day, they got me straight, thoughreview from
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4.0
Cons: Audi A4 or similar was the description. I got a choice of a Malibu or Altima. Neither are similar. False advertising.
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8.8
Pros: The car was clean and tidy, and in real good condition.
Cons: I was not notified at time of rental that the side mirror adjust switch was missing. Luckily I had no issues moving around to see out of the mirrors.review from
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6.8
Not the price I agreed on
Cons: I was quoted 100.14 and i was charged 105.17. Their machine system was completely down as well. so everything was done via paper.review from
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2.0
RENO Thrift won't accept debit card without proof of a departing fligh
Cons: When I was making my reservation, I selected the option to pay at the counter. So early Saturday morning before my trip when I went to pick up the car, I unexpectedly found out that Reno Thrifty won't accept debit card unless you have two forms of ID and proof that you're flying out of Reno. So I guess they trust travellers more than people who live there? Needless to say Kayak should have said something in the confirmation for people who don't have credit cards. Very frustrating and I just got turned away.review from
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8.4
Return rental car at Reno Tahoe Airport is DIFFICULT
Cons: On the website, the Thrifty Rental car return at the Reno-Tahoe Airport (RNO) is designated as Villanova Way in Reno. This is not correct. The GPS maps suggest south of the airport on National Guard Way. Again incorrect. Finally a competitors employee suggested I find Thrifty inside the parking garage, where indeed after a long drive I found the helpful Thrifty employee. Please solve your address difficulties on website, Google Maps, and airport signage. Mahalo!review from
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10.0
Pros: Went well thanks
Cons: I wish it were cheaperreview from
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10.0
Pros: We dropped the car off at the Reno airport and it was very easy and fast.
Cons: There was nothing to complain about dropping the car off. It took very little time giving us plenty of time to get our bags checked and make our flight.review from
Rated no. 7
Budget
7.9 Good (93 reviews)
1 location at Reno Airport
╳
Budget reviews
Car hire locations
Budget
Locations at Reno Airport
2001 East Plumb Lane
+1 775 785 2409
| Monday | 07:00 - 23:59 |
| Tuesday | 07:00 - 23:59 |
| Wednesday | 07:00 - 23:59 |
| Thursday | 07:00 - 23:59 |
| Friday | 07:00 - 23:59 |
| Saturday | 07:00 - 23:59 |
| Sunday | 07:00 - 23:59 |
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8.0
Pros: Great service
Cons: Pricing was a bit high for the vehicle we had Car smelled like cigarettesreview from
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6.0
Cons: Arrival was awful. Huge line and only one desk person. Then we went to get car and that took 25 minutes. Car arrived filthy as car was was not working. Pretty lousy service for a long time Budget person.
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10.0
Cons: !27.00 for a compact SUV was a bit pricey in my opinion
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9.6
Pros: Fast and smooth
Cons: There was a ding in the windshield when I picked it up. I had to fill out paperwork on that chip when I returned the car.review from
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10.0
Pros: Clean car, very comfortable.
Cons: Pick up line was a bit long.review from
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8.0
Cons: It was good
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7.2
Cons: Staff recommended a switch to AWD. Price went from about $ 250 to $950.
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4.8
Cons: Waited over an hour to pick up because only 2 employees were working to help customers from Budget and Avis. One of the employees was also helping the ‘fast track’ line. Poor management.
review from
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4.8
Pros: Pick up staff was pleasant
Cons: Get rid of the hidden fees!! Nobody likes hidden fees. Nobody! Just tell us what the real price is online.review from
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3.6
Cons: Horrible service, challenging return
review from
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9.6
Pros: Drop off at lake tahoe was expensive, but worth it.
Cons: Unknowledgable staff - did not know drop off hours for lake tahoe location. They were sure I could drop it off anytime before 8am the next day, but 5pm was the latestreview from
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2.0
Cons: I reserved a 4WD SUV with snow tires so I could drive to Tahoe through a blizzard. Budget didn't have one available. So I went next door to Hertz. Never use Budget again.
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6.0
Pros: friendly staff
Cons: they don't answer the phone at the reno location. there is no manual in the car. beware that there is an early drop off fee. thank goodness i read the fine print. before renting i called budget and was assured the SUV;s were AWD only to find out at check in they weren't, adding another $500.review from
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6.0
Pros: the staff was very friendly
Cons: i called budget before i rented the car to make sure the small SUV's were AWD and was assured they were, only to find out on check in they weren't so there was another $500 added to my rental fee. beware of early return fees. also they don't answer the phone at the reno airport location.review from
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9.2
Great, no hassle experience!
Pros: Great, no hassle experience!review from
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10.0
Its very good
Pros: I like so much experience wellreview from
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8.0
Good service
Cons: Not muchreview from
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9.2
Pros: No problems with early p/u or early morning return.
Cons: Car was a little dirty in spots, but didn't matter. It was brought back dirty all over after the rental.review from
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4.0
Pros: Nothing really
Cons: We were charged more then the final price we were quoted online. The car was so dirty in and outreview from
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2.0
Ridiculous Airport Rules
Pros: They won't let you rent a car one way with a credit card that says "debit" on it. All of my bank cards say "debit" on them right above the visa/mc logo but can be run as a credit card. Because I had no credit cards on me that don't say debit on them, I couldn't rent a car. And since all of the other car rental companies were sold out in the city, ALL of them, I had to take a freakin' Greyhound home. This policy is ridiculous and if it continues to be enforced YOU need to tell people about it ahead of time so they don't get screwed at the airport.review from
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10.0
Loved the New Beetle Turbo!
Pros: The car was comfortable and happy. Driving from Reno to Lake Tahoe up the mountain with curves and elevation changes was a treat.
Cons: I have become so accustomed to the control layout in Japanese cars, the German philosophy of putting the wiper stock on the right and the cruise control/lights on the left was confusing. However, the set up for Bluetooth was very easy and worked well.review from
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7.6
Pros: The car was great. Went for the upgrade and wasn't disappointed
Cons: Overall they just took way too long with checking people in. The lines were milsabled and confusing. There were two separate lines labeled different car rental places but the same guy kept going back and forth between the two. Seems like they were understaffed.review from
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8.0
My bill was higher than expected by $100 ?!?!
Pros: My bill was higher than expected by $100 ?!?!
Cons: My bill was higher than expected by $100 ?!?!review from
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10.0
Budget went above and beyond with a 15 passenger van rental
Pros: The staff was extremely hospitable and the vehicle was in awesome shape. We originally signed up for a 12 passenger van but a 15 passenger is what we really needed and Budget came through. The van was in awesome shape and drove like a beauty.review from
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9.6
Pros: The Budget employees in Reno were great - friendly, knowledgeable, helpful.
Cons: We had a problem with the low-light beams on the car that made driving at night in the mountains difficult. We pointed it out to the staff upon returning the car - think the beams were maladjustedreview from
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6.8
Good car rental but sticker shock
Cons: I was charged $10 for 'late return'. I returned the car within 24 hours of renting it (for a one day charge) but I guess since I estimated the return time as earlier I was charged more.review from
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7.2
Cons: The person that I checked in with at the counter tried to upsale me in a way that implied the vehicle I reserved that morning was not available. It's perfectly okay to offer a bigger (more expensive vehicle) but be clear, don't try to trick someone into it. this experience may prevent me from renting from Budget in the future
review from
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4.8
Terrible value
Pros: Pick up was straight forward.
Cons: $102 to drive a Nissan versa 218 miles??? What a rip off. Charges and surcharges everywhere.review from
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5.2
ended up costing 2x what I had expected
Pros: nice truck
Cons: endless fees brought the total cost to 2x what I was originally expectingreview from
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4.8
Cons: Changed me for an extra full Day for being 59mins late.
review from
Rated no. 8
Payless
7.8 Good (171 reviews)
1 location at Reno Airport
╳
Payless reviews
Car hire locations
Payless
Locations at Reno Airport
1395 Airmotive Way
+1 775 324 0164
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
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Payless reviews at Reno Airport
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car was clean
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2.0
Pros: I can’t rate a company for which I never received a car from
Cons: Everything. Starting with being present to provide the car in which I reserved instead of sending me on a wild goose chase to another company to have it fulfilled.review from
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2.0
Pros: They didn’t have an employee at the counter. 50 people didn’t get their cars. Sent to Avis and Budget for cars, or to other vendors. They are involved in a bait and switch.
Cons: Avoid them completely.review from
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9.2
Pros: Yes very much so!
Cons: Place has seen better days...review from
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10.0
Pros: Pickup and dropoff were very easy
Cons: Communication about the location of pickup deskreview from
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10.0
Pros: Friendly staff, knowledgeable
Cons: N/areview from
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8.8
Cons: my rental car was NOT clean. skum on exterior of windows; inside not thoroughly vacuumed. hey RAC agencies ....those scenters you leave in cars don't overcome a lousy cleaning job
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10.0
Pros: Friendly staff, fast service
Cons: Nothingreview from
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9.6
Pros: Excellent price on short notice, plus I was upgraded for no extra charge.
Cons: They seemed understaffed.review from
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10.0
Pros: Easy in and out. No bullying of extra insurance or their gas!
review from
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10.0
Pros: The staff was friendly and the car was clean.
review from
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9.6
Pros: Easy pick up and drop off and the staff was extremely friendly,
Cons: Maybe more options for the cars.review from
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10.0
Pros: Ease of process checking out and back in
review from
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6.4
Pros: Clean maintained car
Cons: We couldn’t drop the car at the airport had to drop it off sightreview from
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6.0
Pros: Good price. Problem was they rented me a front wheel drive car to go into the mountains in February. I was sliding around quite a bit and with the 'anti slip' feature almost got stuck a couple of times. Unfortunately on the last night there was a winter storm and I could no longer drive the car.
Cons: When I had to call road side assistance several times to setup a tow I really had some bad experiences with their customer service. There was no empathy for my situation and if I didn't call back several times the car would still be in the garage...review from
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10.0
Pros: Staff was so friendly and fast!!
review from
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10.0
Pros: The car was in good condition , great features and good gas mileage
Cons: Nothingreview from
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7.6
Pros: Good service from staff.
Cons: Offsite location.review from
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10.0
Pros: The price was the best, shuttle arrived in a timely manner plus their facility is about 5 minutes from the Reno airport! So worth the cost savings from those other guys! The driver was very nice & the shuttle was warm. When I was dropped off, in front of my car, the heater was on so I didn't have to get into a frozen car! I really appreciated that! The driver directed me to the freeway ramp which was sweet. When I dropped the car off the same driver greeted me to drive back to the airport. I was there for my brothers funeral & he remembered...The cost of the rental was the best deal the customer service was great. I would rent from Payless again in a
review from
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5.6
Office Closed Without Contacting Me?
Cons: The Payless office is supposed to be open until 11:30 pm every day. I went to drop off my car at 9:30/10:00 and the building (which is not in the airport terminal) was completely shut down. There was a note on the door that said "sorry we closed early today - feel free to go to our sister company over in terminal 1". Thank god I showed up an extra 45 minutes early, because that's exactly how long it took to clean up their mess. How about a phone call to those who have reservations and flights when hours of operation change??review from
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2.0
Does Payless even have employees or is it a self-service rental?
Pros: Nothing at all was good, I will never use Payless again.
Cons: When I arrived at the airport in Reno, the Payless counter was closed with a sign posted to call the home office, which I did 5 times with no answer. Every other rental company had a represent working at the time, Payless was the only company closed. Then when I returned the car and needed to check out, once again the Payless counter at the airport was closed. All other rental companies were open. My checkin and checkout experience were awful and took WAY too long to find someone to help with my reservation.review from
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8.0
Cheap rental
Pros: Cheap and comfy. Drove wellreview from
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10.0
Pros: I appreciated being upgraded to a bit larger car.
review from
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2.0
Review of Car rental
Cons: Gave us a dirty car interior and exterior, asked for a different car and was not given any options. Poor attitude at counter.review from
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10.0
Pros: Very clean newer car, great ride, thanks.
Cons: Small gas peddle but it's not too smallreview from
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8.0
Pros: Pick up at airport. Fast shuttle back to airport.
Cons: Car was a little small.review from
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6.4
Drop off
Pros: I liked the car.
Cons: I did not like that I had to rent the car from Avis/Budget because Payless was closed when my flight got in and when I went to drop off the key was told I did not drop it off in the right location, since I didn’t actually get the car from Payless I was not told where to drop it off.review from
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9.2
Early Flight Suggestion
Cons: I have one suggestion that would help future customers. If a note can be included when the car is booked that includes the hours the shuttle is available, along with letting people know they need to call a cab, if their flight is early morning before the shuttle runs, that would be helpful.review from
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6.0
Good deal, but a bit of stale smoke.
Pros: Nice folks, cheap car. Shuttle was quick and prompt and close.
Cons: Car had previously been smoked in. It was cleaned but still stinky.review from
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10.0
Very Good value
Pros: R asonable pricing and excellent service both picking up and returning.review from
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10.0
Pros: The car had applecar so I was able to plug in my phone and have the navigation work through the car
review from
Rated no. 9
Avis
6.3 Good (16 reviews)
1 location at Reno Airport
╳
Avis reviews
Car hire locations
Avis
Locations at Reno Airport
2001 East Plumb Lane
+1 775 785 2727
| Monday | 07:00 - 23:59 |
| Tuesday | 07:00 - 23:59 |
| Wednesday | 07:00 - 23:59 |
| Thursday | 07:00 - 23:59 |
| Friday | 07:00 - 23:59 |
| Saturday | 07:00 - 23:59 |
| Sunday | 07:00 - 23:59 |
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Avis reviews at Reno Airport
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2.0
Pros: We rented a convertible for my son's graduation since it was a drive through due to covid. And we're going to cruise around town and just enjoy the day. I rented the convertible weeks before. We get there the day of graduation and the gal proceeds to tell us there are NONE avaliable. I was so upset for him since this end of the school year was such a bummer. It was just a huge let down.
review from
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2.0
Pros: Rental agent helped me to rent at another company, she was incredibly helpful and accommodating
Cons: Would not rent to me because I only had debit cards, no credit cardreview from
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5.2
Pros: Drop off was fine.
Cons: Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.review from
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10.0
Pros: The process was super easy
review from
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6.0
Cons: Picking up the vehicle took about 40 minutes which seems a bit too long.
review from
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4.0
Seemed understaffed at pickup, and under-equipped at return
Pros: Employees were friendly and courteous.
Cons: At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.review from
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10.0
Cindy is the greatest
Pros: My Avis agent in Reno, Cindy went above and beyond to make my experience perfect. She helped me find the best car for my needs and made sure I had all I needed and More.review from
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2.0
Pros: That they refunded part of our $
Cons: The agent who rented us the vehicle was not knowledgable about the care or what we as a customer needed. She flat out lied to us. The vehicle was horrible smelling; so much so I put my jacket on the back seat and it smelled so bad I had to plastic baggy it to pack in my suitcase and was without a jacket. We drove around in freezing temps with the windows down because it was so bad, for the 3-4 days we had it. I febreezed it and they didn't even help! The entire experience was bad. They refunded part of our $ but doesn't make up for having to go to my own wedding in a smelly dress and jacket. Won't rent from them again. Totally ruined my trip.review from
╳
Car hire locations
Eagle Rent A Car
Locations at Reno Airport
Reno airport
╳
Car hire locations
Easirent
Locations at Reno Airport
Reno/Tahoe International Airport
| Monday | 00:01 - 23:59 |
| Tuesday | 00:01 - 23:59 |
| Wednesday | 00:01 - 23:59 |
| Thursday | 00:01 - 23:59 |
| Friday | 00:01 - 23:59 |
| Saturday | 00:01 - 23:59 |
| Sunday |
╳
Car hire locations
Rent-A-Wreck
Locations at Reno Airport
295 Gentry Way
+1 775 826 7676
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 15:00 |
| Sunday |
Car rental locations at Reno Airport
Good to know
Most popular agency | Alamo |
|---|---|
Most popular car type | Intermediate |
Average price | $57/day |
Good deal | $57/day |
Top tips for renting a car at Reno Airport
- 25% of our users found rental cars at Reno Airport for $56 or less
- Book your rental car at Reno Airport at least 1 day before your trip in order to get a below-average price
FAQs about renting a car at Reno Airport
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