Book Hertz hire cars in Reno

Reviews for Hertz in Reno

Recent reviews

Traveller rating

Excellent

64

Good

20

Okay

27

Mediocre

42

Poor

0

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pick up the carwrong location

car was cleancustomer service

rented a cargreat experience

car availablecredit card

pick up and dropnever rent

location was closedcar was dirty

friendly staff

8.4

Pros:Customer service was very good. The car was clean and ran very well. It had great gas mileage.Cons:The car rental location was off-site and only offered transpiration 'back' to the airport. We had to fend for ourselves in getting 'to' the car rental location.Reviewed 30 Apr 2017

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2.0

Pros:Nothing they stole my money and didn’t give me a carCons:They could have actually honored our agreement and provided me a car. Or not stolen my money.Reviewed 24 Jul 2019

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2.0

Store was closed when I arrived shortly after my reservation time.Cons:The store was closed when I arrived within an hour of my reservation time. There was nothing in my reservation to indicate that the store closed so early (noon on a Saturday!) When I called, customer service was unapologetic and unhelpful. I had to be the one trying to come up with suggestions. I asked to transfer the reservation to another location, and they said they couldn't--that they had to cancel my reservation and I would need to make a new one, and that the alternative location only took a credit card, which I do not have. This is rediculous because I had already paid for my car. I would have missed the event if another company, Thrifty rental cars, didn't come through for me with a car in less than ten minutes. Needless to say, Hertz was the worst customer service experience I've ever had, and I would never consider doing business with them again.Reviewed 21 Sep 2018

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2.0

Will never rent from a Hertz againCons:Service was horrible. Asked for a walk through of the car, the associate points through the window and says 'its that car and no its fine'. Asked for a different car and he states no other cars available. Car sounded horrible thought it was going to break down, rented the car with no washer fluid in the middle of winter. Called to try and change drop off to another place a mile away and they guy was rude and stated he would charge me $45. At drop off I asked for a receipt, women states all 3 printers are broke, asked for her to email me receipt which she states she will but I of course never receive. HORRIBLE SERVICE!!!Reviewed 16 Jan 2017

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9.6

Pros:Customer service rep was very helpfulCons:I still don't understand why more of the check-in process can't be done online to speed up time at the counter. The last thing I want to do after travelling all day is to wait in line with all my bags signing more formsReviewed 21 Apr 2018

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10.0

Great ExperiencePros:No wait in line to check in at rental car counter. Provided with an upgraded car at no extra cost. Keys given at the counter and I was in the car and on my way quickly. The vehicle was in excellent condition and overall great value for the cost of my reservation. No line to return the car either. A very smooth experience from start to finish.Reviewed 8 May 2017

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8.8

Definitely more in "taxes and fees"Pros:2016 Kia was comfortable, reliable, clean, and just a great experience.Cons:Originally charged $437 at time of reservation here, and total charges ended up being $760 at time of pickup.Reviewed 24 Jun 2016

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2.0

No car availableCons:On vacation and decided to rent a car to get around for a couple days. Booked through kayak and walked over a half an hour to the car rental place. They did not have the inventory for us and told us they have been attempting to let kayak know all day. Very disappointing service on part of kayak.Reviewed 11 Feb 2017

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2.0

Worst car rental experience everPros:NothingCons:Tried to rent car for two days for ski trip, when arrived at rental car place no cars available, ruined first day of trip, they said maybe one available later that day, 4 hours later absolutely nothing, when I reached out they said can't fulfill prepaid reservation and suggested I rent elsewhere, ended up wasting a whole day dealing with this and then renting from enterprise last minute for over twice the price. Absolutely worst customer service and experience I ever had with a car rental. Will never ever again try to rent from them.Reviewed 4 Mar 2017

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10.0

Cons:Was easy and great value.Reviewed 24 Jun 2017

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8.8

Pros:Easy check in and outReviewed 23 Jan 2018

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8.0

Nice clean car but had issues with the overall processPros:Clean carCons:The website did not say (or if it did it was buried in the fine print) that the driver needed to have a CREDIT card in their name and that a DEBIT card would not be acceptable. I was paying for the rental but would not be traveling in the car, so I had to use my credit card and be listed as the primary driver and the intended driver would be a second driver - at an additional charge. I thought this was deceptive since we were not aware of that at the time of the online booking. Also, the rental car company had no record of the purchase of third party insurance made at the time of booking, so that required more questions and paperwork.Reviewed 17 Sep 2017

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• What is the most popular car hire from Hertz in Reno?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Hertz in Reno.

• How many car hire locations does Hertz have in Reno?

  Hertz has 4 car hire locations in Reno. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Reno airport (RNO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Reno airport (RNO)?

  Yes