Guest reviews
Overall rating
8.7
Excellent
Based on 6,502 reviews
Cleanliness
5.5
Comfort
5.3
Pickup/dropoff
4.5
Value for money
5.0
Pros
"car was clean, good milage."
(in 426 reviews)
"Super easy and friendly staff"
(in 1775 reviews)
"Fast service and great car."
(in 4640 reviews)
Cons
"Long line yo pick up car."
(in 58 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up the car
great car
easy drop
friendly staff
great service
great price
car was great
great experience
car available
drop off the car
picked up the car
great value
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2.0
Pros: Nothing
Cons: They had no car available! And they refused to help arrange alternate transportation to the hotel, like a taxi, even though I was willing to pay for it!
review from
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2.0
Pros: No staff. Could not contact them
Cons: We arrived at scheduled time on Delta. No one to be found. Tried calling. Other people there tried contacting them. Nothing. Tried 1-800. Nothing. No real people. Disappointed !!!
review from
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5.6
Pros: Good value
Cons: Pick up and drop off process very slow and not helpful
review from
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3.6
Cons: The staff at the Punta Cana airport were horrible. They didn’t wanted to give me a car just because I didn’t paid much for my reservation online they only had cars if I was willing to pay more than 250$ US. With my reservation they said they don’t have a car and I have been charged on my credit card
review from
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2.0
Cons: Even though I had a reservation they told me That they didn’t have car for me
review from
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2.0
Cons: I reserved with Alamo more than 2 weeks ago and when I arrived at the Punta Cana airport the Alamo agent Luisa told me that they have no cars due to overbooking! Other travelers were told the same! Alamo promised to call me the next day at the resort but never did! I had no car the entire week!
review from
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2.0
Cons: Waiting at the Alimo counter where nobody works at in Terminal B, then placing a wasted international call to Alimo Asking people at other car rentals wheres Alimo, then walking all the way around to Terminal A, only to find out its an additional $80 for the not-so optional car insurance. What a scam, This happens everyday so Beware your coming to an island Full of Corruption.
review from
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10.0
Pros: Pleasant staff
Cons: Need to fill out to many forms at counter
review from
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3.6
Cons: took 1hr and 20 min waiting for one family in front of us to get a car.
review from
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2.0
Punta Cana
Pros: I was able to go where and when I wanted to
Cons: Price was not honored. Wasn’t the vehicle I ordered. Had to negotiate a price . Had to negotiate insurance . Wasn’t helpful to make reservations with Alamo.!not a pleasant experience when beginning a vacation
review from
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4.4
Willing and capable staff with terrible resources and facility.
Pros: The staff at counter and car pick up and drop off were excellent.
Cons: The type of vehicle being rented was not available in a timely fashion. The vehicle once supplied was terrible. Bald tires, noisy engine a poor performing vehicle.
review from
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2.0
My flight was delayed. Alamo closed and I left without transportation.
Cons: My flight was delayed. Alamo was aware of my flight number because it was notified by reservation and they are at the airport. Alamo closed and I left without transportation at the airport. I will never book again. I had a bad time and I was distressed to stay without transportation in a country that did not know anyone. I had to settle with another company.
review from
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2.0
Pros: Nothing
Cons: They had no car available! And they refused to help arrange alternate transportation to the hotel, like a taxi, even though I was willing to pay for it!
review from
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2.0
Pros: No staff. Could not contact them
Cons: We arrived at scheduled time on Delta. No one to be found. Tried calling. Other people there tried contacting them. Nothing. Tried 1-800. Nothing. No real people. Disappointed !!!
review from
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5.6
Pros: Good value
Cons: Pick up and drop off process very slow and not helpful
review from
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3.6
Cons: The staff at the Punta Cana airport were horrible. They didn’t wanted to give me a car just because I didn’t paid much for my reservation online they only had cars if I was willing to pay more than 250$ US. With my reservation they said they don’t have a car and I have been charged on my credit card
review from
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2.0
Cons: Even though I had a reservation they told me That they didn’t have car for me
review from
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2.0
Cons: I reserved with Alamo more than 2 weeks ago and when I arrived at the Punta Cana airport the Alamo agent Luisa told me that they have no cars due to overbooking! Other travelers were told the same! Alamo promised to call me the next day at the resort but never did! I had no car the entire week!
review from
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2.0
Cons: Waiting at the Alimo counter where nobody works at in Terminal B, then placing a wasted international call to Alimo Asking people at other car rentals wheres Alimo, then walking all the way around to Terminal A, only to find out its an additional $80 for the not-so optional car insurance. What a scam, This happens everyday so Beware your coming to an island Full of Corruption.
review from
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3.6
Cons: took 1hr and 20 min waiting for one family in front of us to get a car.
review from
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2.0
Punta Cana
Pros: I was able to go where and when I wanted to
Cons: Price was not honored. Wasn’t the vehicle I ordered. Had to negotiate a price . Had to negotiate insurance . Wasn’t helpful to make reservations with Alamo.!not a pleasant experience when beginning a vacation
review from
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4.4
Willing and capable staff with terrible resources and facility.
Pros: The staff at counter and car pick up and drop off were excellent.
Cons: The type of vehicle being rented was not available in a timely fashion. The vehicle once supplied was terrible. Bald tires, noisy engine a poor performing vehicle.
review from
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2.0
My flight was delayed. Alamo closed and I left without transportation.
Cons: My flight was delayed. Alamo was aware of my flight number because it was notified by reservation and they are at the airport. Alamo closed and I left without transportation at the airport. I will never book again. I had a bad time and I was distressed to stay without transportation in a country that did not know anyone. I had to settle with another company.
review from
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Where can I find Alamo hire cars in Punta Cana?
Bavaro Punta Cana Intl Airport, Alamo car rentals
Address
Bavaro Punta Cana Intl AirportPhone
+1 809 959 0434FAQs about hiring a car from Alamo in Punta Cana
How many car hire locations does Alamo have in Punta Cana?
Alamo has 2 car hire locations in Punta Cana. Take a look at our Alamo hire location map to find the best car hires near you.
Does Alamo have a car hire location at the airport: Punta Cana Airport (PUJ)?
Yes
Does Alamo offer shuttle or airport pick-up services from Punta Cana Airport (PUJ)?
Yes