Pros: The service from Diloné at the pickup location in Punta Cana was excellent, he was very cordial and attentive.
Cons: It really seems that regular wear and tear on the appearance of the vehicle is what gets considered as "damages" to the vehicle. Dings and scratches smaller than the size of a dime are all considered damages. There was a minor, hardly noticeable crack in a taillight that was being considered as damage done by me at dropoff; fortunately I had taken pictures and videos of the car at pickup and was able to proof that this hard to see crack was there when I picked up the car. That still cost me valuable time at dropoff or could have also cost me quite a bit of out of pocket cash.
Pros: I didn't like that it was a very misleading experience. I booked through Kayak.com at a price and when I got to Hertz they said that they couldn't give me the value I was offered on the website and charged me double of what I expecting to pay.
Pros: Convenience, dropped it off at a different location
Cons: The insurance we reserved was a joke. It was 10 dollars a day on the Kayak site only to find out when we got to the Hertz facility they wanted to charge more for insurance than the entire car rental price. We had 2 dents on the car that I told the hertz guy about. He saw them and agreed, but didn't add them to the damage sheet! So, at the other end, they are trying to charge us for dents that I have pictures of on my phone! The language barrier was a joke. If I have to pay for damage that was already on the car, I'll be coming back to Hertz for this.
Pros: Honesty upon return
Cons: Was quoted a price and when I picked up the car I was downgraded to an suv that was not close to a “Tahoe or similar vehicle”. I was forced to sign into multiple types of coverages that according to the rep were mandatory. Price more than doubled from quite. Rep on return advised none were mandatory
Poor rental car and service. Typical DR service
Pros: Did not charge my spouse to drive
Cons: No windshield washer fluid. Car dirty when delivered an said it was due to rain. It was due to being lazy. Thrifty car when we rented a Hertz. No cruise control.,, come on in 2018??? Screwed us on the insurance by requiring it even though we had an Alliance policy that was sold through you but they made us buy their policy. Totally poor and won’t ever do it again!!
Cons: Booked one month rental on line for $518. Local Hertz operator wanted $2200 when I went to pick up the car. They sited “insurance” as the reason, even though I had insurance and Amex insurance. I informed Hertz and rented from a private party for $1000/mo.
Cons: Be. Careful. I went with a reservation and my total amount doubled.
Awful. Don’t ever use them. They’re thieves.
Cons: They didn’t honor the price I had on kayak. It was awful. Rude and mean people. Don’t use them.
Pros: Car was there, got an SUV as requested. Tank was full, car was clean.
Cons: Upon arrival I was informed of new charges which I was supposedly obligated to take, and would come off the deposit amount at the vehicle return. Once the car was returned I was informed I was never obligated to take such insurances/extra charges and I was given wrong info. It was too late to remove such charges. Payed about double the price.
car rental with Amerirent
Pros: since hurts did not provide me the Car that I reserved with over 1 month in advance I had to go to another agency called AMERIRENT. They were very helpful. When I returned the car rental was far away from the or report and they drove me to the terminal.
A complete ripoff
Cons: It was more than double the price of what I agreed to... the service was horrible and they tried to take advantage of me
Hertz has 2 car hire locations in Punta Cana. Take a look at our Hertz hire location map to find the best car hires near you.