Car rental at Santo Domingo Las Americas Airport

Car rental at Santo Domingo Las Americas Airport

Search hundreds of travel sites at once for car hire deals at Santo Domingo Las Americas Airport (SDQ)

Santo Domingo, Dominican Republic - Las Americas
15 Aug — 22 Aug
Same drop-off
Santo Domingo, Dominican Republic - Las Americas
Mon 15/8
Noon
Mon 22/8
Noon
Driver's age:

Cheap car rentals in Santo Domingo Las Americas Airport

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
People mover
Passenger van
SUV
Commercial
Pick-up truck

Santo Domingo Las Americas Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
5.4 Okay (70 reviews)
1 location in Santo Domingo Las Americas Airport
Alamo
Locations in Santo Domingo Las Americas Airport
  • 5.9
  • 5.5
  • 5.2
  • 5.2
  • 5.4
Recent reviews
2.0 Mediocre31 Mar 2022
the type of vehicle waiting for me based on the number of suitcases was not acceptable. Just because my flight was delayed. They dont have nice size vehicles as advertised on their site . I would not use this site again or ALAMO . Customer service sent us outside of the airport and we got a compact car when I paid for a full size SUV, I was delivered a day later a nissan X trail and no one could fit on the third seat ... My vacation was not enjoyable due to the type of vehicle I was stucked with . I expected a full size SUV and I got a mini SUV we could not visit all the places we wanted to .
8.0 Excellent9 Jan 2022
Everything ok
10.0 Excellent18 Oct 2021
Great costumer service, great price also.
10.0 Excellent7 Oct 2021
Employees are very courteous and very professional. Benjamin and Ramona were great. Facilities are outdoors for pickup and drop-off. It is uncomfortable for clients and employees. Airport authorities must invest in proper facilities in a country that is otherwise geared for tourism and other business.
2.0 Mediocre25 Mar 2020
I didn’t like anything.., When I got there, they told me that they didn’t recognize the insurance that I paid before I got there. Then, they increased the car prices and wanted to get the insurance from them for a lot of money, then another $500 down in case something happened... My question was how they can make people pay all that money for a liability insurance
2.0 Mediocre15 Feb 2020
Nothing, the customer service sucked! My reservations were canceled due to time difference that I was not made aware of when booking plus they did not problem solve were very dismissive and said they had No cars at all.Customer service could have advised about the time difference plus the hold of vehicles. I should have been guided to other rental companies that would have given me a better deal. I had to figure it all out by myself. They guys there suck big time.
2.0 Mediocre10 Feb 2020
We have paid but didn’t get a car! They rented out from under us. We were a day late due to a reschedule implemented by American Airlines. When we called to tell them when we would be picking it up, the lady hung up on us twice, we couldn’t get thru several times and finally we got a hold of someone who told us they rented it and had no more cars available. We need this rental credited back to us. Thanks
2.0 Mediocre6 Feb 2020
Nothing!!!!!! They have no cars available, in any class or shape. No notification was made to me about this prior to arrival. We had no vehicle and they offer no alternative. Had to use another company on my own and ended up paying almost double for a rental. Horrible service! On the Dominican Republic all they care is about money! The level of satisfactory customer service is zero!!!!!!
2.0 Mediocre27 Jan 2020
NothingThe car could have been available
4.0 Okay22 Jan 2020
When I arrive they only have two cars the one I rent and a biger suv mine DID NOT HAVE LIGHTS YES HEAD LIGHTS BURN ON ONE SIDE insted of gave me the upgrade they release the car like that it cost me more than 150 us dollars as i was stop twice by police not counting how dangerous was driving like that
Rated no. 2
Economy Rent a Car
4.3 Okay (39 reviews)
2 locations in Santo Domingo Las Americas Airport
Economy Rent a Car
Locations in Santo Domingo Las Americas Airport
  • 4.5
  • 4.5
  • 4
  • 4.7
  • 4.2
Recent reviews
10.0 Excellent23 Jul 2021
Customer service was amazing I was treated like a queen, they even fetch me some snacks while I was waiting for my rental. The only thing I didn't like was to wait for almost 2 hours to receive the car after a long flight with my 8 yo kid.
4.0 Okay3 Jun 2021
Do not book with this company. Not only did I not get the car I requested I had to pay extra 570 dollars for a beat up gigantic fan that they held 3,0000 US dollars in credit card deposit. They said they would replace the car the next day but we spent a LOT OF MONEY on gas for the one they didn’t exchange. Do not get ripped off as we (and other people did who were being helped by another attendant.) You can’t get through to customer service either. Don’t let them direct you to this company. Stick with Avis or budget especially if you don’t speak Spanish!
4.0 Okay19 Mar 2021
Tried to force me to pay $300 more for liability insurance that was "required by law." I stood my ground and they relented, but not after wasting hours of time going back and forth.Car smelled like cigarettes
2.0 Mediocre18 Mar 2021
NOTHING!! IT WAS A COMPLETE RIP-OFF!!! DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY! Wouldn't rent to me unless I bought liability and collision insurance, for which they wanted $840 on top of the $198 rental fee for the car for 13 days. I refused, and we went through a 2-hour haggling process where I kept refusing...mainly because I had ALREADY purchased the Allianz collision and liability protection online, when i booked the car. Their justification: A small line in the online reservation that said (approximately) "There may be various local charges which must be paid at the point of rental.' From that, they justified charging criminal prices. Ultimately, we couldn't argue with them forever. We finally skipped the collision coverage entirely, and received a 'discounted rate' for liability insurance of 'only' $240. RIP-OFF PRICING TACTICS!! i kept refusing the insurance, and polled several other rental counters...but they were all supporting each other by claiming cars were unavailable or asking outrageous prices. DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY!An honest quote with fair pricing would resolve this problem entirely. DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY! Classic bait and switch pricing tactics.
4.0 Okay8 May 2019
Nothing at all There not profesionalism at all, in the wedside said a price and when I got there to pick the car was a drama and bullshit There wasn't explanation about how everything work. At the time to return the car a nother problem they dnt even return my money backEverything
10.0 Excellent14 Mar 2019
VERY professional and friendly to me.I just don't like how the liability insurance always changes each time we rent.
2.0 Mediocre3 Mar 2019
Refused to accept credit card’s CDW, stated it was the law. Once convienced otherwise, refused to mark stone chips on windshield. Car not rented.
2.0 Mediocre1 Mar 2019
After I reserved when I got to santo Domingo they daid they dont have any car available very bad I was traveling with 2 kids.
3.2 Mediocre28 Feb 2019
Que no abusen tanto con los precios demasiado caro la aseguransa
4.0 Okay5 Feb 2019
The actual price paid was 5 times the force i bookedit at. They only told me on the day that liability insurance was mandatory.Full disclosure of all costs upon booking.
Rated no. 3
Sixt
4.1 Okay (41 reviews)
1 location in Santo Domingo Las Americas Airport
Sixt
Locations in Santo Domingo Las Americas Airport
  • 5.1
  • 4.5
  • 3.7
  • 4.1
  • 3.8
Recent reviews
1.9 Horrible30 Sep 2021
The car insurance was higher than the cost of the 4 day rental. The Allianz insurance I purchase through you was rejected. “It doesn’t cover us.” The staff was purposely deceitful about the prices by phrasing and purposeful omission. The car was booked for 5 days, but since they were not open until after my returning flight, it was returned a day early. The rental day was not reimbursed, “because I booked in advance and not there in person.” So I was forced to pay an extra day of rental and insurance. There were angry customers around me complaining of a similar experience. I now understand why. Needless to say, I will never rent a vehicle through them again.
2.0 Mediocre23 May 2021
The car was nice and comfortable.Upon our arrival we had to wait about an hour to be seen. The only person working was handling two transactions, a return and a rental. The car was given dirty on the outside so the scratches were hard to see. We didn’t realize the windshield had a crack in it until a few days later. Luckily I took a video of the car so we didn’t end up being liable for the damage. When we took the car back they said not to worry about it because I had the video. Once there, they told us the temp tags were expired, mind you we picked up the car on 5/2 and it expired 5/3. Why would they give a car with temp tags about to expire the following day? Our car rental was for 20 days. They said they kept trying to call us, I asked to what number and they said your US number, why would they call our US number when we’re in a different county. There was no excuse because they had all of our local information. They said someone would be by the following day to take the new temp plates. We waiting all day, no one showed up and no one even bothered to call. We tried calling them all day even to their emergency number and no one responded. How reassuring is that if we did have some sort of vehicle emergency and we couldn’t reach someone on their emergency number. Not until 2 days later after we kept calling that someone actually picked up and said someone would be by within the hour. We asked for a credit for the inconvenience and all they said was that the card had already been charged and that they couldn’t issue a credit. I work for a University and I handle payments, partial refunds can be issued if they wanted to. It was the most annoying experience ever. Wasted time and days waiting around so that we wouldn’t be stopped by the cops for expired temp plates. When we went to return the car the day we were leaving at 7:00am apparently they didn’t open until 8:00am. How do you have a car rental company where you don’t have someone on site 24 hours a day? After waiting a while a person finally showed up. Then he weren’t the one to process the lift of the $3,000 hold it was another person who wouldn’t be there until about an hour later. Considering our flight was at 10:00am we couldn’t wait around.
2.0 Mediocre25 Feb 2019
i had pew booked and prepaid my rental. When I got there they said it was mandatory to add their insurance despite having my own. Then there were extra fees. In total they tried to charge me almost 50% more than what I had already paid.
3.2 Mediocre19 Oct 2018
Not worth the low price. Insurance is a jokeCar was clean.Sixt are not very competent people. They say there is a "mandatory" insurance in the country. Funny how the other 20 rental car companies didn't do that. It also took them like an hour to figure out our rental. I saw like 3 other people go to the place next to us and out the door before us. In short, you haven't heard of Sixt because they won't be around long. Go to somebody you have heard of.
4.0 Okay29 Aug 2018
Theeee WORST customer service EVER!!The only positive thing was that they waited for me when I arrived. It was a headache with all the “fine print” and extra money that I had to put down to get the vehicle...On my way to the airport I was in a small fender bender & when I got to the airport I webt to check in, the receiver said he would be there waiting for me to sign. When I got back he was gone. The young lady that came to help me called the sup or mgr but she was no help either as they made me miss my flight, didnt accomadate me with anything, then said I could get another car for the day but I have to pay for it. Then I just noticed that the SUPER overcharged me for the fender bender. Something that here in the states would be a couple hundred, they took almost the entire deposit of the $1100 I put down for the car... the worst experience ever...
2.0 Mediocre2 Aug 2018
Unexpected $17 per day "Mandatory" insurance even though I am covered by my MasterCard. This would have almost doubled my bill. I ended up not taking the car.
4.8 Okay2 Jul 2018
Added Fee that doubled the priceNo one, not Kayak or Sixt, told us that the Dominican Republic apparently has a law that requires you get 3rd party liability insurance. It doubled the price of our rental and caused us to waste time trying to figure it out.
5.2 Okay13 Jun 2018
Not renting again from SixtThe pickup and drop off process was smooth.The car I got was beat to hell and the front bumper was missing clips so it kept coming off. The inside was dirty and when I asked to get a different one they told me that’s all they had. They also charged me for a $19 dally mandatory liability insurance, which is fine but needs to be clear at the time of reservation. I will not be renting from Sixt again.
2.0 Mediocre30 May 2018
Total SCAM!After paying in advanced and as arrived to pick up the vehicle I was asked to pay an additional $68 to cover some other insurance. I decided to cancel, but was instructed to do it online where I was unable to cancel because I need some security code that was not provided booked the rental. In short, avoid this rental company at all cost!!!
6.0 Good24 May 2018
Good fuel economySteering wheel controls will not user-friendly and difficult to operate and see
Rated no. 4
NU Car
9.5 Excellent (8 reviews)
1 location in Santo Domingo Las Americas Airport
NU Car
Locations in Santo Domingo Las Americas Airport
  • 9.5
  • 9.5
  • 9.5
  • 9.5
  • 9.2
Recent reviews
10.0 Excellent28 Nov 2021
Johny was very helpful with accommodating the return of the vehicle at 04:00 AM as our flight was at 06:00. Thank you Johny
8.0 Excellent21 Nov 2021
Yes just be war the car pick up if off site and you will need to be looking for your pick up van when you arrive at the airport. A little confusing but not a big issue if you know how it works
10.0 Excellent21 Sep 2021
I like the Service👍
10.0 Excellent27 May 2021
Full insurance is a bit high
8.0 Excellent3 May 2021
Nothing.. everything was quick and easy!!
10.0 Excellent27 Apr 2021
Well is excellent people, all car cleanOf course!!
Rated no. 5
E-Z Rent-A-Car
8 Excellent (4 reviews)
2 locations in Santo Domingo Las Americas Airport
E-Z Rent-A-Car
Locations in Santo Domingo Las Americas Airport
  • 8
  • 8
  • 8
  • 8
  • 8
Recent reviews
2.0 Mediocre10 Dec 2018
NothingThey don’t honor kayak reservation
Rated no. 6
National
6.5 Good (5 reviews)
1 location in Santo Domingo Las Americas Airport
National
Locations in Santo Domingo Las Americas Airport
  • 6
  • 6.4
  • 6.4
  • 7.6
  • 6.4
Recent reviews
2.0 Mediocre18 Jun 2019
Unfortunately National gave no reasons to like. Simply because they didn’t have any car available. Or so they said.Pretty much everything. For starters they should have car available if it was booked and confirmed... So I don’t stay empty handed and rent somewhere else last minute for twice the price. Yes, that would be better.
Rated no. 7
Avis
6 Good (22 reviews)
1 location in Santo Domingo Las Americas Airport
Avis
Locations in Santo Domingo Las Americas Airport
  • 6.4
  • 6.1
  • 5.9
  • 5.8
  • 5.8
Recent reviews
8.0 Excellent13 Jun 2022
Cars show some were and tear. Agents try to sell you premium insurance that can be considerably costly. Be sure to as what coverage is needed outside of CDW coverage that your credit card provides.
6.0 Good19 Mar 2022
Had to walk a long way in darkness to the office to get my car. Slow service. Beat up car, full of scratches and dents. Broken down radio. EXPENSIVE insurance! Slow return! Nothing like Avis in USA.
2.0 Mediocre27 Feb 2022
Waited 2 hours to pick up car from the desk in the airport--got really confusing info about shuttle to pick up car; car was given to me with almost zero gas!
10.0 Excellent21 Feb 2022
All good their Office is right inside the airport.
10.0 Excellent7 Jan 2022
The staff was very friendly and helpful
1.9 Horrible16 Aug 2021
Experience was horrible. I reserved many days prior to my arrival only to find out the car I reserved wasn’t available. They wanted to give me 2 cars instead of the 15 passenger car that I reserved. The only solution they gave me was a 12 passenger car for the same price of the 15 passenger. Also I had to pay $300 for extra insurance even though on my reservation full insurance was already quoted. The personal must revise the reservations they handle online and have all the cars they offer available because they are just publishing fraudulent announcements to get you to rent with them cars that they don’t have.
3.9 Mediocre26 Jul 2021
The agent was really into selling me insurances and telling me that I couldn’t decline the CDW insurance even though I had auto rental Insurance with my Credit card. They charged me for gas refill and I returned it on same level I received it. Not renting from the airport anymore.
2.0 Mediocre30 Mar 2021
nothingThey force you to pay more than the price booked, contrary to sixt car rental who keep the price. They charge un DOP but i Receive a receipt in USD. all wrong
4.4 Okay6 Jan 2019
Sub-par car and extortionate insurance policiesFunctional SUV in a country where even the main roads can be sketchy, friendly and reasonably professional service.SUV felt poorly maintained, with sloppy steering, a glitchy transmission and numerous dings and small broken parts that we didn’t discover until on the road (a broken windshield wiper for example). The worst part was that my online quoted $360 weekly rate ballooned to over $1300 when all the local BS nickel & dime fees were factored in (including mandatory insurance when I was told on arrival that my third party Allianz policy which I’d already paid for was not valid in the Dominican Republic, even though I’ve used that company everywhere from Tanzania to Thailand). It’s very hard to maintain a rental fleet on a Caribbean island with limited resources - I get that. However, I felt like I was hustled/extorted, and should’ve been informed in advance that I had to buy ‘local’ insurance in order to drive my car away. Shame on Avis.
5.6 Okay3 Sep 2018
The car wasn’t on its best conditionsIt had a strange smell inside, it had a plastic piece that flew off while we where driving, the suspension had some issues
Rated no. 8
Budget
5 Okay (25 reviews)
1 location in Santo Domingo Las Americas Airport
Budget
Locations in Santo Domingo Las Americas Airport
  • 5.5
  • 5.5
  • 5
  • 4.9
  • 4.5
Recent reviews
6.0 Good28 Feb 2022
The reception staff terrorize you if you’ve taken out Allianz insurance as offered through the Kayak/Expedia platform (as it happens, it would have been cheaper to purchase coverage on site) but we found that experience very unpleasant. The AC was in and out, but otherwise, everything was fine.
2.0 Mediocre20 Dec 2021
Price quoted was half of price charged.
1.9 Horrible20 Aug 2021
The shuttle took almost 40 minutes to pick us up. Each time we asked via phone we were told it was on its way and would get there in less than 5 minutes. Later we find out that pick up facility was a short walking distance and we could have saved more than 30 minutes by just walking. The vehicle was not ready and we were provided with a dirty substitute.
4.0 Okay21 Jun 2021
We were charges $49us per Day for insurance .we were expected a $13 a Day insurance. They Say they dont see IT and onliné its thereAlly Price they advertise online
2.0 Mediocre16 Feb 2020
They don’t accept the insurance you offer and I pay for another insurance so I need my money back
7.2 Good3 Apr 2019
The facility is very close to the terminal but the agent helpfully dropped me off in front using the same car I was returning.The car's air conditioner was not up to the task of cooling the car during the sunniest, hottest parts of the days--this was true over several hours while cruising at highway speeds. Also, the suspension was pretty worn out. The car bounced around a lot over rough road surfaces.
2.0 Mediocre10 Oct 2018
Get ready for an insurance scam...It was not great.When we got to the airport, 3:15am, there were no representatives to tell us where to go. When we found the office, they told me they couldn’t use my credit card because “it doesn’t have numbers on the front”. After a 35 minute argument the guy finally caved and managed to “fix the system” that prevented him from completing the booking. I had declined insurance bc my travel card covers it and they were trying to get me to buy insurance. Anyways, just keep your wits about you. If they try to get crazy call the corporate office for budget...a little tough if you don’t have service though
5.2 Okay10 Oct 2018
Auto limpio.Cobro de seguro indebido.
2.0 Mediocre19 Sep 2018
False advertisingNothingDidn’t like anything, the guy was hell-bent on selling me an insurance package worth $200 for a rental cost 52 but during the time of booking He was threatening and trying to scare me on what’s going to happen if the car gets hit. Ended up having to leave without a vehicle and take public transport Beware!!!!
2.0 Mediocre30 Dec 2017
Car was not thereCommunication
Rated no. 9
Hertz
4.6 Okay (23 reviews)
1 location in Santo Domingo Las Americas Airport
Hertz
Locations in Santo Domingo Las Americas Airport
  • 4.8
  • 4.6
  • 4.6
  • 4.6
  • 4.3
Recent reviews
10.0 Excellent10 Jun 2019
Costumer Servise excellent
4.0 Okay15 May 2019
MediocreThe insurance rate was ridiculous. The rental car company holds you $1000.00 in your Credit Card as a surety. Unacceptable
2.0 Mediocre3 Jan 2019
I paid for the car and insurance on-line. When I got to the airport, I was told that the insurance was no good and that the car and mandatory insurance would cost $950....double what I was quoted on-line.
3.6 Mediocre1 Jan 2019
efficient car return at Santo Domingo airportI booked 2 SUVs for my family vacation to DR and when got to Santo Domingo airport I was told there were no SUVs but they could offer us 2 small cars. When I protested I was met with a shrug and told “it’s the holiday season. There are no SUVs”. It’s clear that there was never an intention to rent us SUVs and it felt like we were lured into renting from Hertz. We ended up paying close to the SUV price for the small cars we got instead. There are beach roads in DR that need SUVs. We had to avoid those. I previously rented SUVs from Avis in Santiago DR during this exact same holiday week with no issue.
5.2 Okay12 Nov 2018
Old Van with lots of damage and wear and tearStaff were friendly and efficient. Pick up and drop off were relatively fast and easy.The van was in a significant state of disrepair, the seats were torn and stained, the van had not been vacuumed out (there were cookies laying in the back luggage area, the vehicle had damage on pretty much every corner and side of the vehicle, the window tinting was pealing off. The insurance that kayak is selling on the website does not work in the Dom. Rep. Felt like a bait and switch where they charged 5-6 times as much money for insurance in the country that was was sold to me online (about $400-500 for 9 days), I had to cancel the online policy because it was not accepted in the country of the rental (it shouldn’t be offered!).
3.6 Mediocre19 Jul 2017
rip offThe van we rented was good!They make you buy their rental insurance even though we had bought our own before renting. This doubled the price. Then when I got the final charge it was even more!
2.0 Mediocre18 Jul 2017
Worst experience in my life!Absolutely nothingI booked my car for a 7 passenger and when i arrived they told me that they no longer have that category. Then told me that the insurance i purchased wouldnt work, which it did because ive rented with hertz all the time. So ended up no renting and stayed stranded for a day because what i booked for 7 passengers for $330.00 now they wanted almost $700.00. Hertz i will never rent with you guys and will make sure to let everyone know how bad i was treated.
10.0 Excellent15 Jul 2017
They were very professional and helpful to the process
6.4 Good25 May 2017
Price for the car: 60$ for a day. But!! 42$ For insurance!!! + 18%!! Vat!! Even you are a tourist! + 10% tax! It's unbelievable!! Very disappointed!
2.0 Mediocre23 Mar 2017
I purchased insurance from your site and the hertz dealer in Santo Domingo wouldn't accept it and made me buy their expensive insurance before giving me a car.
Rated no. 10
Dollar
4.3 Okay (17 reviews)
1 location in Santo Domingo Las Americas Airport
Dollar
Locations in Santo Domingo Las Americas Airport
  • 5.6
  • 5.4
  • 4.1
  • 4.3
  • 3.5
Recent reviews
8.0 Excellent21 Apr 2022
I DID NOT LIKE THE DROP OFF FEES
2.0 Mediocre19 Apr 2022
Nothing. When I went to pick up the car they told me the cost was 3 times what my booking quote said it would be. I went to another rental company. I won’t use kayak or carrentals.com again.
6.0 Good11 Jan 2022
The extras were presented as part of the basic deal. The car was not very clean and super basic. No good price quality ratio.
2.0 Mediocre4 Jan 2022
Booked a rent for 81$ ended up paying 267$. Zero transparency of the company when calculating your booking fees.
2.0 Mediocre31 Dec 2021
Horrible experience. They did not have a car available, after we went all the way to the airport to pick it up. The staff was not helpful at all, they didn’t care or provide an explanation.
2.0 Mediocre23 Dec 2021
Priceline gave me a quote for $82 dollars and the place ended up charging me $256. By that point it was too late to make other arrangements.
6.0 Good3 Apr 2021
Had to pay for DR insurance as opposed to the insurance I already paid for. If I used the 3rd party, they were going to put a hold of $1500 on my card. I didn’t want to later on them charge my card for those $1500 so I used their insurance so I paid another $100 plus a hold of $200 then I did when I booked.
4.0 Okay28 Apr 2018
Watch Out for the Insurance Rip OffThe rental web site offers insurance. The rental agency does not accept the insurance you purchase on the rental web site, and requires you to purchase another, much more expensive, policy before renting the vehicle: no locally purchased policy, no rental! The rental agency suggested calling (international) the insurance company which provides the insurance offered on the rental web site to cancel the policy - not very practical. A rip off coming and going. Dollar and Kayak should be more transparent in what is offered through their services.
2.0 Mediocre26 Nov 2017
Efficiency, value, appropriatenessWe were checked in for a car that was clearly too small. We canceled when we got to car and took taxis. Check in took 40 mins with a screaming child. Paperwork was excessive.
8.0 Excellent27 Jul 2017
The car was good, clean, and new.the mandatory $10 fee for insurance that i was told about when i arrived.
Rated no. 11
Ace
4.3 Okay (20 reviews)
1 location in Santo Domingo Las Americas Airport
Ace
Locations in Santo Domingo Las Americas Airport
  • 4.7
  • 4.8
  • 4.1
  • 4
  • 3.8
Recent reviews
4.4 Okay21 Mar 2020
The person in charge attitude was awful, he didn't listen or responded to anything I said or asked him, he also wanted to charge for an insurance I declined the whole time. when I did the reservation over Kayak, the rental cost was gonna be under 300 dollars and the man wanted to charge me almost 1000 dollars because an insurance I was needing to have in order to rent the vehicle. he also told I was not forced to rent the vehicle with them.
2.0 Mediocre22 Jan 2020
They suck, and don’t rant there
2.0 Mediocre2 Jan 2020
NOTHING..I WAS ROBBEDDO NOT RENT AT ACE IN DOMINICAN REPUBLIC
2.4 Mediocre16 Mar 2019
The staff was helpful, even though we ended up canceling the rental.The name of the company was different which was not helpful. Our flight was delayed and came in late the lights in the rental place was turned off. Which was discouraging. They turned it on when we approached the door. Our car was gone, they did not take the insurance that I purchased thru Kayak.
2.0 Mediocre5 Mar 2019
This is the fourth time that they don’t have ANY unit available (even though that reserve was made 3 weeks before). Don’t rent from ACE or Nelly Rent A Car (same company).
2.0 Mediocre26 Feb 2019
They didn't have a car when we got there and didn't even make any effort to find a car for us and blamed on me that I made a reservation too late. They shouldn't have accepted the reservation if they didn't have enough cars.
2.0 Mediocre18 Feb 2019
NothingAce doesn't exist. They did not have our car. They had no cars available. Staff surly and unhelpful. Never again.
6.0 Good5 Feb 2019
Nothing workers was trying to play meDon’t change the price when ready to pick-up the car
4.4 Okay27 Jan 2019
The entire transaction was a giant headache. They did not have the car I reserved. I had to pay more for a different SUV because that was the only vehicle in inventory.
2.0 Mediocre8 Jan 2019
NO CAR!!!Major scam - They did not hold our car for us one hour despite knowing our flight info and that we were delayed by one hour. When we got there our $335 car was not available and the only thing they had to offer us was $1000+. This is a scam! Our friends were in the same boat. I suggest - use uber!
Rated no. 12
Enterprise
4.1 Okay (12 reviews)
1 location in Santo Domingo Las Americas Airport
Enterprise
Locations in Santo Domingo Las Americas Airport
  • 4.3
  • 4.3
  • 4.1
  • 4.1
  • 3.8
Recent reviews
2.0 Mediocre21 Oct 2019
I didn’t like anything. We were told when we got to Santo Domingo that they didn’t have a van for us. They had the reservation but no van available to us. We asked when would they have one available they said nothing for the next week. So we ended up paying double the price for the rental. My question is is this a hustle from Kayak and enterprise or just kayak?Have honest people work for kayak
9.6 Excellent6 Jul 2019
I had issues in the past at DR about the rental Carrara reservations. This time with Enterprise at SDQ airport was very easy and efficient. Pick-up and drop off was very easy. They did not play games like some other companies. Staff were friendly and quick. Thanks for the good service...I think ,they should place proper signs after the airport exit to show where the rental cars pick-up area and drop-off area.
2.0 Mediocre19 May 2019
Staff ignored me and my reservation. Period.Maybe they could honor Kayak's reservation system?
2.0 Mediocre3 Apr 2019
I arrived and they told me they over booked and had no cars. So I had to rent a car from another company and pay more then twice as much.
2.0 Mediocre25 Mar 2019
The company did not have a car for me despite reservation.
10.0 Excellent7 Mar 2019
Nothing. I didn't get a car. I noticed this was a trend in the Santo Domingo rental car pickup. Kayak needs to do a better job of warning people that Santo Domingo's rental car companies are difficult to work with. I rented from 3 different places and none of them had cars.Everything. I didn't get a car because the guy at the counter said they didn't have any. This also happened at Alamo and Avis. How does Kayak not have a grip on this? Is this a scam that the rental companies are running out of Santo Domingo? Or is Kayak's inventory system flawed? I'd love to know.
2.0 Mediocre22 Jan 2019
Although we had a reservation, no car was available when we arrivedReservation in advance obviously doesn’t mean anything at this location - don’t understand what the point is of making one if a car won’t be available when we arrive.
2.0 Mediocre11 Dec 2018
NothingUnprofessional no cars and they are rude
2.0 Mediocre29 Nov 2018
No car available!!Nothing!Everything! Made reservation weeks in advance, purchased rental car insurance. Got to airport counter and NO car available! I was in a 3rd world country!! What was I supposed to do? I didn’t know the public transit system (there really isn’t one).
10.0 Excellent22 Oct 2018
Rental for a 3 Hour ride.Surprises: There is a charge for fault collision that added another $10 US to the daily cost. No, the credit cards don't cover this. Accepted it for the peace of mind. A little slow at the SDW Airport counter upon arrival, but it's DR and normal. Lol The Versa that was rented was awesome. It was economical and comfortable for a 3hr ride plus day trips. Good thing since gas is about $6 US ltr. Checking back in for departure was very smooth and fast. Overall was very happy with the experience. Rich SAll good.
Rated no. 13
Europcar
4 Okay (14 reviews)
1 location in Santo Domingo Las Americas Airport
Europcar
Locations in Santo Domingo Las Americas Airport
  • 4.5
  • 4.2
  • 3.8
  • 4
  • 3.7
Recent reviews
2.0 Mediocre30 Dec 2020
I reserved a mid-size sedan but they gave ma sub-compact. ThenEurocar forced me to buy their CDW insurance, an expense that was not clearly stated when I made my online reservation and doubled the stated price, and then they told me I had damaged the car and wanted more money, but finally agreed to no extra charges
7.6 Good4 Feb 2020
Car upgradeCar not available at pick-up. Insurance more than the rental car price
2.0 Mediocre1 Jan 2020
Would have been better if they had honored my reservation. They “had no cars”. What a joke. This seriously compromised my vacation. And Kayak should provide support for this issue.
2.0 Mediocre4 Nov 2019
The personal she was acting like she did want to work really nasty !!!They need to be train for a better customer Sevice !!
2.0 Mediocre7 Jul 2019
They could not meet our reservation despite their confirmation.Only give reservations that they can actually rent to customers
2.0 Mediocre7 Jul 2019
We rented a car in Santo Domingo, DR a month in advance. When we arrived they did not have our car but their good friend next door had one (3 times the price though). I will NEVER even spell the word EUROPCAR again in my life.
4.4 Okay9 Apr 2019
The car was in good condition.The pick up took over 2 hours, which would have been understandable; however, there were only 2 people waiting for cars. Additionally, there was mandatory insurance and this was not disclosed up front.
8.0 Excellent14 May 2018
Great Staff and helpfulHelpful staff, fast check in, great service.My reservation was $292.00 and increase $488.00 with insurance. Not accurate to first estimated.
2.0 Mediocre6 Jan 2018
Absolutely TerribleI've rented cars in foreign countries and never had a horrid experience like this. Unbelievable.Tried to charge me on the front end even though they didn't have the proper vehicle we reserved. On the back end, would not allow to review a copy of the contract I SIGNED after trying to upcharge me. Seriously, DO NOT USE THIS COMPANY OR LOCATION. NO. Seriously. You will regret it like I did. The streets of DR are not meant for these little all-white vehicles.
2.0 Mediocre15 Apr 2017
Bad serviceNothingRequirements to rent the car change by the minute. They try to force you with different tactics to purchase their insurance even when your credit card covers insurance. They lie to your face to make you purchase their insurance. Then backout when you are able to meet their high requirements for not getting their insurance by lying.
Rated no. 14
Payless
3.4 Mediocre (13 reviews)
1 location in Santo Domingo Las Americas Airport
Payless
Locations in Santo Domingo Las Americas Airport
  • 3.8
  • 3.5
  • 3.2
  • 3.5
  • 3.2
Recent reviews
2.8 Mediocre30 Jan 2020
NothingEverything
4.4 Okay11 Mar 2019
nothing, the price was not honored and the insurance was forced upon you with no choice..everything could of being better.. they don't honor the rate that is booked on the website and when you fight for your rights they force you to take an insurance that is four times the cost of the rental.. they make up their own rules as it goes along.. I really dislike the rental process in the DR
2.0 Mediocre4 Feb 2019
The car wasn’t available... no car was available... there was NO CAR we spent $155 on taxis to and from the resort instead. Beyond disappointed
2.0 Mediocre3 Feb 2019
Horrible. Do not rent from any vendor at the airport. Walk out the door and down the street to local friendly rental car businesses. Less than half the price and no BS.
2.0 Mediocre29 Jan 2019
The entire experience was poor. It appears the rental car companies at SDQ airport collude to push insurance sales and rentals that are 3x the price secured through the KAYAK site. It was completely disappointing.
2.0 Mediocre1 Jan 2018
Once we got there, we were charged $400 more for taxes and fees.Nothing.We were charged more than double what we were quoted, the car had major transmission problems, and the employees were NOT helpful.
2.0 Mediocre28 Nov 2017
The car we received was older and kinda of beat up, also we over chargUnfortunately there was not much to likeAs aforementioned, we were charged significantly more the are reservation rate we were falsely told that he had to take 3 additional insurances , even though we were covered by our insurance company, and again by the credit card we used. We ended up turning the car in a week early and renting from Avis whom provided a much newer car, and did not mandate insurance that doubled the price.
2.0 Mediocre24 Nov 2017
This is a scam, check BBB postings on Twitter firstFirst they made me cancel the insurance that Kayak sold me and then sold their own. They charged full amount, and a sizeable hold, and get this - they didn't have any cars, and asked me to wait an hour after taking more than 30 minutes for the paperwork.I asked them to cancel and it took longer than the rental period to get the money back
2.0 Mediocre9 Jan 2017
They dont honor the priceBe prepare to pay double your reservation. I had to cancel and took uber instead
2.0 Mediocre26 Dec 2016
Price doubled when our flight was delayedWe arrived a day late because our flight was cancelled and called Payless to tell them. Since we would be taking the car for 6 days instead of 7, the agent informed us the rate would double! we ended up finding another car with another company, but not nearly as good a deal as our Payless reservation because we had to book at the last minute.
Rated no. 15
Thrifty
3.2 Mediocre (8 reviews)
1 location in Santo Domingo Las Americas Airport
Thrifty
Locations in Santo Domingo Las Americas Airport
  • 3.5
  • 3.7
  • 3.2
  • 2.7
  • 3
Recent reviews
2.0 Mediocre28 Apr 2022
Thrifty Never rented the van to me because they did not have available when I got to Santo Domingo. Finally I rented with Nelly Rental Car. It was the worst experience with a rental car. Thrifty did never accomplish with my reservation. The employee was Billy Pérez. The supervisor, Jose Garcia, did never get to the terminal counter and did not talk to me.
2.0 Mediocre6 Jan 2021
NothinThat they hove the car i rented
2.0 Mediocre11 Jul 2017
Rip-off We cancelled the reservationNothingWe were trying to be sold extra insurance even though we purchased extra insurance through Alianz- they said that coverage was not accepted in the Dominican Republic- SCAM
4.4 Okay8 Jan 2017
Worst experience ever. Not using them again and wiCar was ok. Clean and responsive. Didn't have any issues while I had it. No mechanical problems.When I got there to pick up the car I was told that I to pay a different price no with exceptions. So I reserved the car from home for a set price because it was what I could afford only to end up having to pay twice as much once I picked up the car. Also when I went to pick up the vehicle I had to wait forever because the attendant was nowhere to be found. The receptionist who attended me with the paperwork had to get out and get the car herself after I kept coming back to tell her that I was still waiting. The gentleman who was assigned to get the car was practically only a few feet from me sitting on a chair sleeping and pretending he didn't work there.. Horrible service. Just horrible. As for the car it was scratched all over with many dents all around including the at the hood as if someone beat it with a baseball bat. Also had horrible paint job on the back. You can see the yellow stains protruding from the original white paint and the windshield was cracked. But at least the car did its job to take me from point A to point B without any problems..
2.0 Mediocre4 Jan 2017
More Expensive
2.0 Mediocre30 Dec 2016
not a full sizeThere's no way a hunday accen can be categorized as a full size
3.6 Mediocre4 Oct 2016
Watch out for insurance fees and class of car reseThe car was in good running condition. They just got a new fleet of 2016 cars so I was fortunate to grab one of the newer cars.The rental agent insisted on me getting collision and 3rd party insurance after I told him that I did not needed the additional coverage due to my credit card protection and additional insurance I bought through Kayak. After about an hour discussion, he then tells me that it is a new law that just went into effect last month and that I had no choice but to buy the insurance from them. When that didn't work, he then tried the scare tactics to try to convince me to buy the insurance that was twice as much as the actual rental cost. Then came the class of car that I was paying for. I reserved a full size car, but I ended up with a compact car instead. When I complained about the size of the car, I was told that I had to pay more because the larger cars were considered premium class. Nowhere else would someone consider a Hyundai Accent to be a premium car. After another 45mins argument, he agreed to give me an Accent instead of the sub compact car he originally was trying to give me for the price of the larger car. After spending 10 hours flying and an additional 2 hours at the rental desk, I still ended up paying an extra $20 from the reservation price. Not exactly sure why, but I was not willing to spend another hour arguing over the extra $20.
8.0 Excellent19 Aug 2016
Best car rental in SDQFriendly staff who were not pushyDid not like the fact that they didn't have a car for me at the time that I had reserve and didn't offer me an upgrade to compensate for it so I had to wait a couple of hours until somebody returned a car.
Rated no. 16
Firefly
2 Mediocre (1 review)
1 location in Santo Domingo Las Americas Airport
Firefly
Locations in Santo Domingo Las Americas Airport
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 Mediocre7 Sep 2018
Drop offReally quick checkout, very pleasant and helpful crew.
MEXRENTACAR
2 locations in Santo Domingo Las Americas Airport
MEXRENTACAR
Locations in Santo Domingo Las Americas Airport
Recent reviews
Sunnycars
2 locations in Santo Domingo Las Americas Airport
Sunnycars
Locations in Santo Domingo Las Americas Airport
Recent reviews
America Car Rental
1 location in Santo Domingo Las Americas Airport
America Car Rental
Locations in Santo Domingo Las Americas Airport
Recent reviews
Apex
1 location in Santo Domingo Las Americas Airport
Apex
Locations in Santo Domingo Las Americas Airport
Recent reviews
Final Rentals
1 location in Santo Domingo Las Americas Airport
Final Rentals
Locations in Santo Domingo Las Americas Airport
Recent reviews
FlexWays
1 location in Santo Domingo Las Americas Airport
FlexWays
Locations in Santo Domingo Las Americas Airport
Recent reviews
Goldcar Rental SP
1 location in Santo Domingo Las Americas Airport
Goldcar Rental SP
Locations in Santo Domingo Las Americas Airport
Recent reviews
INTERRENT
1 location in Santo Domingo Las Americas Airport
INTERRENT
Locations in Santo Domingo Las Americas Airport
Recent reviews
keddy by Europcar
1 location in Santo Domingo Las Americas Airport
keddy by Europcar
Locations in Santo Domingo Las Americas Airport
Recent reviews
L&M Car Rental
1 location in Santo Domingo Las Americas Airport
L&M Car Rental
Locations in Santo Domingo Las Americas Airport
Recent reviews
U-Save
1 location in Santo Domingo Las Americas Airport
U-Save
Locations in Santo Domingo Las Americas Airport
Recent reviews
Zezgo
1 location in Santo Domingo Las Americas Airport
Zezgo
Locations in Santo Domingo Las Americas Airport
Recent reviews
322 travellers who rented a car in Santo Domingo Las Americas Airport gave the car agency they used an average rating of 4.8

Car rental locations at Santo Domingo Las Americas Airport

Good to know

Most popular car type

Economy

Top tips for renting a car at Santo Domingo Las Americas Airport

  • Car hire at Santa Domingo Las Americas Airport (SDQ) is a very fast and efficient way to reach the capital city, Santo Domingo. With it taking about 25min, it is generally a more efficient method of transport than waiting for a mode of public transport such as a bus. You can also drive to motorway 3 in about 4min, which gives you access to many more resorts along the coast including Punta Cana.
  • Not only does car hire at Santa Domingo Las Americas Airport provide you with the flexibility to get to destinations across the country, but it also provides you with flexibility in other forms. For example, if you opt for a vehicle with Thrifty, you will be able to benefit from unlimited mileage, which means that you won’t have restrictions on how much you drive. In addition, you will also get a free cancellation policy, providing you cancel at least 6h before you are due to collect the vehicle.
  • Before you decide which Santa Domingo Las Americas Airport car hire agency to use, it is suggested that you check the return policies as they are likely to vary from agency to agency. For example, if you hire a car with Europcar, you can return your vehicle around the clock to the branch as it is open 24/7. Whereas, if you are returning a car to SIXT outside of office hours, you will have to pay an additional charge to do so and put the keys in the key box.
  • You can do your bit for the environment when you get a car hire at Santa Domingo Las Americas Airport and opt for a more eco-friendly car, such as a hybrid which runs on both petrol and electricity. For example, if you hire a car with Europcar, you know you are helping to reduce your carbon footprint as you will be part of Europcar’s Green Programme, which has certified commitments to ensure a more sustainable future.
  • Book your rental car at Santo Domingo Las Americas Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Santo Domingo Las Americas Airport