Pick-up location | Punta Cana |
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Car types | |
Hire locations | 40 |
Airport locations | 25 |
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Pick-up truck |
One location in Punta Cana
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Reviews
2.0 Poor
Oct 2022
4.0 Mediocre
Aug 2019
Pros:
NothingCons:
Being more understanding with personal issues and offer solutions, I’ve never use the car because my flight was changed and I wanted modified the pick up date and was not possible so I pay without using the service.7.2 Good
Apr 2019
Cons:
The car itself was full of dents and scratches and halfway through the trip started rattling badly. Also had really bad cup holders and storage in the drivers area.2.0 Poor
Mar 2019
Cons:
car was not ready2.0 Poor
Mar 2019
Pros:
Nothing. There is no one thing which I likes.Cons:
They ripped me off. Overcharged. Used our poor language, threatened us, made us sign paper without explanation under pressure. They said ALL THIS HAS TO BE ON CONTRACT. BY later in their email they said it wasn't necessary. We pay over $600 more. The Allianz insurance wasn't legit for their policy.2.0 Poor
Mar 2019
Cons:
We didn't took the car...there was an extra charge more than double of the announced price we paid for the rental!One location in Punta Cana
3 locations in Punta Cana
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2.0 Poor
Jun 2017
Cons:
My flight was delayed. Alamo was aware of my flight number because it was notified by reservation and they are at the airport. Alamo closed and I left without transportation at the airport. I will never book again. I had a bad time and I was distressed to stay without transportation in a country that did not know anyone. I had to settle with another company.4.0 Mediocre
Jun 2017
Pros:
Decent carCons:
Got completely ripped off. Alamo did not honor the price I signed up for and forced me to to pay over $400 when I signed up for a car that was supposed to cost $1372.0 Poor
May 2017
Cons:
I did not rent the car because when we got there and we showed the rate we had the guy keep saying that is impossible you have no insurance he wanted to charge us insurance for 3 days $175.00 and the car rate $43 for the 3 das we thought it was outrages and decided to take a cab to the resort which was only $35.0010.0 Wonderful
Feb 2017
Pros:
Easy pick up and drop offCons:
Nothing2.0 Poor
Feb 2017
Pros:
NothingCons:
My rate for a rental in DR was surprisingly affordable when I booked online. I went ahead and purchased the insurance made available during booking. When I arrived at the rental counter, additional insurance was required with the rental, regardless of the policy I'd purchased (mistakenly believing it was part of Alamo's a la carte options). So I had a useless insurance policy and the required Alamo insurance more than doubled the online quote. Bastards.5.2 Fair
Jan 2017
Pros:
Exterior of vehicle delivered was not cleanedOne location in Punta Cana
2 locations in Punta Cana
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2.0 Poor
Jan 2017
Pros:
Absolutely nothing.Cons:
The fact that when we arrived they had no vehicles. Literally none and did not even try to help us find one. And we arrived ahead of our scheduled pick-up time to be safe. Horrible customer service and horrible company. Not what one wants to deal with when they arrive to a foreign country. Unacceptable.2.0 Poor
Jan 2017
Pros:
I would be capable to disband Kayak from the Internet.Cons:
They promised us to bring the car in Bavaro although, in the very first day they invited us in Punta Cana Aiport. After we made more than 5 phone calls, on European roaming, calls consisting of: wait a second, wait a second, and we were discussing with many, many operators, calling us on Terminal A, afterwards on Terminal B, and again on A and B, we found out that they didn't even have the car we ordered. We had to pay 70 USD taxi, round trip and also 282 USD insurance for no car. It was a disaster that destroyed our holiday. It's a huge mistake to have them as your franchisors. They don't speak English, it's a huge waiting time, no car, and the services are a disaster!5.2 Fair
Nov 2016
Pros:
NothingCons:
Bait and switch on prices. My rental before arrival was around 270 dollars and at the airport it turned into 597 dollars. Apperantly they do not accept the rental insurance I have bought thru Kayak (which Kayak recommended) so I was forced to buy their insurance which turned out to be more than the rental itself. Horrible rental company and I am not happy with Kayak that offered me insurance. So pretty much I got screwed. Never again am I booking rentals thru a website.One location in Punta Cana
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2.0 Poor
Jan 2017
Pros:
Reservation made sept 2016 for the ONLY vacation I get all year at Christmas. Confirmed six times - even before leaving LAX! Arrived and was told "sorry lady we have no cars". Without all the horrible details here's a f ew: - 3.5 hours begging/crying at counter they did not care although my reservation was acknowledged. - Christmas day, traveling solo and disabled, they did not care. - Supervisor got on phone, he did not care. - I had nowhere to go and NO transportation. - 3.5 hours later "we found a car it will be $800" THIEVES AND LIARS. I witnessed FIVE other renters on either side of the Thrifty rental counter told the same thing.Cons:
Learned from MANY locals, "they do it all the time". - my reservation was for 16 days $300. I would NEVER give that country one dime out of my own pocket although the USA has given them HUNDREDS OF MILLIONS of dollars to rebuild. Their culture is deplorable. They need to be delivered from the rampant "deception with a smile."2.0 Poor
Jan 2017
Pros:
NOTHINGCons:
I have rented cars for a little over 10 years now and this was the worst car experience. I rented a car in Punta cana for 13 days and when I got there around 2 pm when I go to pick my car up there wasn't any available. Not even that, before I left for my trip I confirmed it and they told me my car was available. Don't know how that works?? And to end the story short they triple the price? Worst car rental in the caribbean!!!! DONT RENT THRIFTY IN PUNTA CANA.2.0 Poor
Jan 2017
Cons:
They overbook and dies not have a car for me , the supervisor said that my reservation was "expired" becaude i arrive 2 hours late. They try to look for an indepent car rental that charge me 700 usd, when i book for 250 usd. Horrible experience5.2 Fair
Dec 2016
Pros:
The car drove nice, but was a stiff ride in the back seat for two adults. We were able to get four adult and 6+ bags. The air conditioning worked well. It had enough power to manuver when needed.Cons:
The Hyundai Accent is a small "Full size" car. Very short leg space in the back seat. The outside of the car was clean enough, but the inside of the windshield was very bad. Refracted the sunlight to the point we had to stop and find water and towels to scrub the inside clean. I expected the required liablity insurance to be extra, but the required ups and extras almost doubled the original quoted cost. I was very nervious driving, fearing someone might hit me and we were warned of the consequences.4.4 Mediocre
Oct 2016
Pros:
Car was fairly new and clean. Upon return rep drove us to our terminal in the car and helped us manage our luggage.Cons:
There were surprise extra charges and they insisted on putting a $1500 hold on my credit card because I declined their insurance. The car was smaller than what I reserved and there were no other options so we squeezed in and didn't have a very safe situation. There were several stickers partially removed from the windshield that obstructed the view.2.0 Poor
Feb 2023
2 locations in Punta Cana
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4.0 Mediocre
Jan 2019
Cons:
confirmation email with return of $200 deposit missing since yesterday2.0 Poor
Mar 2018
Pros:
Pickup is convenient to the airportCons:
Get ready for a surprise when you arrive at the checkout counter to discover mandatory insurance, $1000 credit card holds, and lots of other fees in excess of what Kayak quoted you.2.0 Poor
Mar 2018
Pros:
Got to budget, and no 7 seaters available. Budget guy walked me over to National, where I was forced to pay double the reservation price to get the same vehicle I reserved.Cons:
Got ripped off. Won't use this again.8.8 Very Good
Feb 2018
Pros:
Was cheapest deal at the airport rentals. Would rent again hereCons:
The car battery died if you turned the lights on without the engine running, for 5 minutes. Literally 5 minutes to a dead battery. Had to have it jump-started twice and wish we would have been warned about that.9.2 Wonderful
Apr 2017
Pros:
The car was clean, new, and in good working order.Cons:
The cost of the insurance was twice the cost of the rental charge2.0 Poor
Apr 2017
Cons:
The car was not ready when we got there and we had to be shuttled to another location to pick it up. I had purchased additional insurance on Expedia that I was then told when I arrived at Budget that that insurance was not valid for Budget nor in the Dominican Republic at all, so then I had to purchase another whole insurance. The person assisting me was rude and argumentative. He had me signing papers without even telling me what I was signing for nor what the price was going to be that I was committing/signing to. When I asked him the price he pitched a big fight and acted very immature and like I was an inconvenience. The car I got had tons and tons of dents all over it so I then had to make sure that they saw every single one so that I did not get scammed even more.One location in Punta Cana
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2.0 Poor
Jan 2022
One location in Punta Cana
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Reviews
2.0 Poor
Sep 2022
2.0 Poor
Aug 2022
2 locations in Punta Cana
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Reviews
2.0 Poor
Mar 2020
Pros:
I didn't like that it was a very misleading experience. I booked through Kayak.com at a price and when I got to Hertz they said that they couldn't give me the value I was offered on the website and charged me double of what I expecting to pay.3.6 Poor
Jan 2020
Pros:
Convenience, dropped it off at a different locationCons:
The insurance we reserved was a joke. It was 10 dollars a day on the Kayak site only to find out when we got to the Hertz facility they wanted to charge more for insurance than the entire car rental price. We had 2 dents on the car that I told the hertz guy about. He saw them and agreed, but didn't add them to the damage sheet! So, at the other end, they are trying to charge us for dents that I have pictures of on my phone! The language barrier was a joke. If I have to pay for damage that was already on the car, I'll be coming back to Hertz for this.4.0 Mediocre
Jul 2019
Pros:
Honesty upon returnCons:
Was quoted a price and when I picked up the car I was downgraded to an suv that was not close to a “Tahoe or similar vehicle”. I was forced to sign into multiple types of coverages that according to the rep were mandatory. Price more than doubled from quite. Rep on return advised none were mandatory2.0 Poor
Oct 2018
Cons:
Be. Careful. I went with a reservation and my total amount doubled.2.0 Poor
Feb 2017
Pros:
Nothing2.0 Poor
Feb 2017
Pros:
The car was large enough to fit 3 people and all the luggage comfortably.Cons:
I was given a price of $202 when I rented the car.I spoke to a Hertz Club Gold booking agent and they confirmed the price. Once I arrived at the Punta Cana airport: 1.) We waited over 45 minutes for someone to help us. There was nobody at the counter for 30 minutes. Then someone was who was helping another customer walked up, completely ignoring us. She was extremely slow and looked very inexperienced. Another Hertz representative showed up about 15-20 minutes later. 2.) The representative that helped us said that the price we received from the Hertz Club Gold member was just to reserve the car and the price of the car is actually more. I showed him my email receipt and he still said that's not what it shows on his screen. After that, he started adding all of these additional charges including insurance, gas option and a 28% tax. I told him I wanted to decline the insurance and gas options and he said that I could not an that I had to because it's a law in the Dominican Republic.I told him that none of this was ever communicated to me and I would have changed my travel plans to not use a rental car if I knew this was the case. I was stuck at this point and needed to pay for the car which now has cost me around $300 additional to the $202 I originally reserved. 3.) The car I was given was in terrible shape. Not only were there dents on the exterior but the inside was dirty and there were stains all over the seats. The driver side floor mat was not meant for the car. It partially covered the gas pedal and made it dangerous to drive. on top of all of this, the tires were bald and the car slide many times when I was braking. I have pictures of the dents in the exterior, floor mat and tires as proof. Additionally, I was only given the key to the car and not given the keyless entry module. This was absolutely the worst experience I've ever had renting a car and I was expecting much better service and vehicle since I was renting through Hertz. Also, the website and Hertz Club Gold representative should have explained the insurance and tax scams before renting the car. I will not be using Hertz in the future due to this experience.One location in Punta Cana
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2.8 Poor
Sep 2018
Pros:
Like how easy it was to dropped off.Cons:
I was given one price online and at the counter I had additional charges that no one could assist me with. I had to paid an additional $60 for dropping it off at the same location I had reserved it for but was told that it was not included in the price of reservation, I was force to use their insurance for an additional $20 otherwise they would not release the car even though I had my own insurance.2.0 Poor
Jul 2018
Cons:
The quotation was way to different from what the company charged me, plus I bought the Insurance previous to the rental and the staff at Firefly said it was not valid for the Dominican Republic. Any way I can get my money back ?6.0 Okay
Mar 2018
Cons:
I have worldwide excess insurance and was not accepted, so my rental was an extra $ 19 x day.4.0 Mediocre
Jan 2018
Pros:
nothingCons:
Waiting at the counter after a long flight to pick up the car and to be told that I have to pay so many extra including the Collision / LDW of $ 8.95 or $ 19.00 daily when I do have my own insurance. From an estimate booking of $ 556 I end up paying $ 1696.11. Never again I will be booking a car hire with a broker.3 locations in Punta Cana
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2.0 Poor
Mar 2023
2 locations in Punta Cana
Locations in Punta Cana
Bavaro Punta Cana Intl Ap
+1 809 959 0434
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Reviews
2.0 Poor
Jan 2021
Pros:
There was no car for rental. Zero car available even though I got a confirmation from you.Cons:
Very disappointing. Will never rent again through your site. Make sure there are cars available for clients.One location in Punta Cana
Locations in Punta Cana
Punta Cana International Airport - PUJ
+1 809 959 0707
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Reviews
2.0 Poor
Mar 2019
Pros:
NothingCons:
The staff at the Punta Cana airport were horrible. They didn’t wanted to give me a car just because I didn’t paid much for my reservation online they only had cars if I was willing to pay more than 250$ US. With my reservation they said they don’t have a car and I have been charged on my credit card2.0 Poor
Jan 2019
Pros:
NothingCons:
It is a total rip off. Our confirmation stated that we would not have to pay anything else. They added over $250 to the agreed total. We spoke to their customer service desk and got no where. The first day they gave us an economy car when we prepaid for a mid suv. NO credit there. Car was filthy.2.0 Poor
Aug 2018
Cons:
It's hard to explain, because I didn't really understand it myself. But I'll try: I book a car that was $101 for five days. When I got there the total price ended up being over $550.00. Apparently theres an insurance and other fees that are not mentioned when booking that is required to rent a car. They photo copy your ID, passport, and credit Card too. After it was all said and done. I choose not to rent the car and was charged a $50 no show fee.2.0 Poor
Jul 2018
Pros:
NothingCons:
Car shuttle didn't exist in Punta Cana. Car rental company was in a parking lot.5.6 Fair
May 2018
Pros:
Car was not clean. Just an ok option. Lotsa choices at airport, but if just going to a resort probably better to take shuttle.Cons:
Insurance was a ripoff!2.0 Poor
Mar 2018
Pros:
NothingCons:
Required me to pay for $40 a day extra insurance, even though we have it on our Auto and Amex Platinum card. Said "NO THANKS!"2 locations in Punta Cana
Locations in Punta Cana
Ave Baracelo
+1 509 466 1058
Punta Cana Intl Apo
+1 809 221 7368
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Reviews
2.0 Poor
Mar 2017
Pros:
I was unable to use this rental as it was offsite from the airport and the car they offered was not large enough to fit our party.5.2 Fair
Feb 2017
Cons:
There was no information given to me at booking or before the trip to inform me the Dollar location is miles away from the airport or that i should call Dollar for a ride from the airport (no organized shuttle). Finally got there after lots of hassles. Then Dollar did not have the 7 person van I reserved and put five of us in a small SUV (biggest they had). The 2 friends we were to transport got a ride with another group at their added expense. The SUV we got was mechanically sound and clean. Staff was apologetic but offered no explanation about the poor communication or lack of a reserved van.3.6 Poor
Sep 2016
Pros:
nothingCons:
On the website they advertise $43.00 for 3 days and when you get there they force you to add insurance or they will not rent the car to you. Even if you want to sign the paper refusing the insurance they will not do it. It is misrepresentation and I will never rent from them again.4.0 Mediocre
Sep 2016
Pros:
Nothing really.Cons:
Paid double of the priced booked. The lot is extremely far from the airport. The car selection was old. They charged us a cleaning fee for the SAND in the car. I guess you better not hit the beach in Punta Cana. Never againOne location in Punta Cana
Locations in Punta Cana
Barcelo Ave Km 6.5, Bavaro
+1 809 688 1354
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One location in Punta Cana
Locations in Punta Cana
Carr Higuey-Miches
+1 809 959 0287
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Reviews
2.0 Poor
Jan 2018
Pros:
NothingCons:
Got to car rental counter only to be told that they had no cars available and none of the other car rental companies had cars. We had to get a taxi to our destination and 2 days later we were able to secure a car from Budget but at 5 times the cost of our initial reservation with Payless.2.0 Poor
Jan 2018
Cons:
Arrived at airport and there were no cars. Attendant said she would call and deliver a car to the hotel next day. Still no car, called everyday and still no car until day 5 of trip and then offered a compact (not suitable for 4 adults and baggage) and asked to come to airport to collects. Lies, bad service, awful company. Also price listed is wrong - highly inflated insurance costs on pickup.3 locations in Punta Cana
Locations in Punta Cana
Av. Estados Unidos
+54 11 6009 3539
Avenue Veron
+54 9 11 5259 9877
Carretera Aeropuerto
+54 11 6009 3539
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2 locations in Punta Cana
Locations in Punta Cana
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One location in Punta Cana
Locations in Punta Cana
Punta Cana International Airport, Carr. Aeropuerto
+1 809 726 0471
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One location in Punta Cana
Locations in Punta Cana
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One location in Punta Cana
Locations in Punta Cana
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One location in Punta Cana
Locations in Punta Cana
Aeropuerto Intl De Punta Cana
+86 10 6064 1387
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One location in Punta Cana
Locations in Punta Cana
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One location in Punta Cana
Locations in Punta Cana
AEROPUERTO INTERNACIONAL PUNTA CANA
809-480-8872
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One location in Punta Cana
Locations in Punta Cana
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One location in Punta Cana
Locations in Punta Cana
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Most popular car type | Economy |
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