Guest reviews
Overall rating
8.2
Excellent
Based on 79 reviews
Cleanliness
8.7
Comfort
8.5
Pick-up/Drop-off
7.7
Value for money
8.2
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
16
10
4
4
4
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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8.4
Cons: The Lin’s seemed to move slow when I was picking up the car. There was only one person in front of me and it took a good 10 minutes to get me through the line. I’ve always thought car rental companies should pay attention to that metric. The last thing someone wants to be doing after a long airline flight is wait in a slow moving line.
review from
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2.0
Pros: Nothing.
Cons: The vehicles in my area were advertised falsely. When I arrived to Alamo to pick up the vehicle I found on Kayak, they told me no cars had been available for weeks and had no idea why I found otherwise. Kayak should follow this up. These types of issues can create unnecessary stress for travelers.
review from
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2.0
Pros: Nothing.
Cons: The vehicles in my area were advertised falsely. When I arrived to Alamo to pick up the vehicle I found on Kayak, they told me no cars had been available for weeks and had no idea why I found otherwise. Kayak should follow this up. These types of issues can create unnecessary stress for travelers.
review from
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6.0
Pros: The drop off was easy.
Cons: We had a 6:30 pm pickup. We waited over an hour in the heat to get the car. They only had one person scheduled to clean the cars and he was working for three other car rentals in the airport. Very unsatisfactory!
review from
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10.0
Pros: The staff was superb. The car was clean, comfortable and easy to drive. The drop off was very convenient and quick.
Cons: When first entered the airport it wasn't quite clear where to drop off the car for the Alamo rental. I saw all the other signs for Hertz, Budget, Thrifty, etc., but not for Alamo. I had to ask. Everything else was super good and I am happy. I will rent with Alamo again and will recommend it to everyone. Thank you very much.
review from
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6.4
Pros: Staff friendly and helpful. Drop off very easy.
Cons: Pick up to long of a wait 45 mins to 1 hr.. After checking in.
review from
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2.0
Pros: Nothing. The staff wasn't at the airport to rent me the car though my plane was late and I called ahead. Will NEVER rent from Alamo again
Cons: You could have upgeld your end of the rental contract.
review from
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8.0
Pros: Clean vehicle
Cons: Returning the car to the airport location in Huntsville is most difficult from local streets with few airport direction signs! Huntsville is on the bottom of the list for this category. Few local street airport signs and the road into the airport is a nightmare maze. Check it out.
review from
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8.8
Cons: Car was not in best mechanical shape. Drop off area was not clear, no attendant to turn the car over to.
review from
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10.0
Pros: Drop off was sure easy
review from
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9.2
Pros: Ver nice and convenient rental area in Huntsville.
review from
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2.8
no call no show
Pros: nothing good not even an apology for being an hour late to open no place to sit just stand in line and wait
Cons: pickup was at 7:00a alimo personnel no show until 8:00a asked to cancel reservation said i had to cancel online then next attendant said she would cancel when i returned i stopped at alimo desk that attendant said reservation was not cancelled but i would not be charged rented at avis for higher price you and alimo should make up the difference to me
review from
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