Guest reviews
Overall rating
7.9
Good
Based on 102 reviews
Cleanliness
8.0
Comfort
8.2
Pick-up/Drop-off
7.6
Value for money
7.9
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Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
29
9
8
3
9
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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8.8
Pros: I like the offer of picking up the vehicle a day early for free and the free upgrade.
Cons: Cleanliness of the vehicle...smelled of smoke and no covid19 assurances as in the commercial, in fact it wasn’t even addressed by the agent until I asked.
review from
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8.4
Pros: Car was great
Cons: Took a long time to get my car
review from
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8.0
Pros: The staff was friendly and the drop-off was easy.
Cons: The car was dirty on the outside and had a bad smell on the inside.
review from
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7.6
Cons: Still never got my receipt from drop off
review from
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5.6
Cons: Rental smelled like smoke. Agent was nice but seemingly unwilling to address.
review from
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10.0
Pros: Everything was excellent
Cons: No issues to fix everything was on point
review from
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8.0
Pros: Ease of pickup at the airport
review from
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6.8
Cons: My reservation was made for Huntsville airport but you made for another location miles across town with no means of getting there. I had to take a cab at my own expense. I am asking for reimbursement for that and additional amount for the delay in getting to my destination and the frustration cause
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8.0
Cons: Lower cost
review from
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8.0
Pros: Enterprise picked me up in a timely matter for rental reservation. After a long wait the Enterprise associate made everything right . She made adjustments to daily rate due to inconvenience of long wait and car availability. I enjoyed a cup of coffee while the wait. I was satisfied with vehicle !
Cons: More cars ready for drive off , delayed wait . Not enough ready inventory. Cars were in the middle of getting oil changes. Many customers had to leave and come back. I was fortunate to have a vehicle after a long wait. I have never had to wait that long while having a reservation.
review from
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10.0
Pros: Everything was very easy to accomplish and the staff was pleasant to deal with! Good value.
Cons: No improvement needed.
review from
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10.0
Pros: Friendly staff. Speedy checkout. Cooperative
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FAQs about renting a car from Enterprise in Huntsville
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