Guest reviews
Overall rating
8.5
Excellent
Based on 12,874 reviews
Cleanliness
8.0
Comfort
8.2
Pickup/dropoff
7.6
Value for money
7.7
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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6.8
Cons: My reservation was made for Huntsville airport but you made for another location miles across town with no means of getting there. I had to take a cab at my own expense. I am asking for reimbursement for that and additional amount for the delay in getting to my destination and the frustration cause
review from
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8.0
Cons: Lower cost
review from
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8.0
Pros: Enterprise picked me up in a timely matter for rental reservation. After a long wait the Enterprise associate made everything right . She made adjustments to daily rate due to inconvenience of long wait and car availability. I enjoyed a cup of coffee while the wait. I was satisfied with vehicle !
Cons: More cars ready for drive off , delayed wait . Not enough ready inventory. Cars were in the middle of getting oil changes. Many customers had to leave and come back. I was fortunate to have a vehicle after a long wait. I have never had to wait that long while having a reservation.
review from
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10.0
Pros: Everything was very easy to accomplish and the staff was pleasant to deal with! Good value.
Cons: No improvement needed.
review from
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10.0
Pros: Friendly staff. Speedy checkout. Cooperative
review from
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10.0
Free Upgrade
Pros: It was fast to check in and out, they had upgraded me to an SUV for free!
Cons: No negatives are coming to my mind
review from
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10.0
Again all good!
Pros: Everthing
Cons: nothing
review from
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2.0
Cons: The rental agency did not have the car I had selected, and then they tried giving me a compact when I was paying for an intermediate. To cap it all off I was charged more than what was I thought I was going to pay. Honestly Stay away!
review from
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10.0
More than fair
Pros: The original truck I was supposed to rent was not there. I waited for 1.5 hours. They ended up giving me a better vehicle for less.
review from
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6.0
Pros: Southern style and friendliness
Cons: Even Huntsville Enterprise did not check for the OVER-billing of the rental insurance ($27.00 paid to Allianz Global and $55.98 paid to Enterprise for rental insurance). And so here we are today.... Any honor among the Enterprise thieves?? Surely they will refund the $54.00 ... All in all Enterprise failed me -- big time
review from
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9.2
Expensive but easy
Pros: The car was clean, in good condition and got 50+mpg. The staff were very friendly and polite.
Cons: The same car was $20 cheaper per day 20 miles away.
review from
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6.0
Unorganized
Pros: The staff was friendly and tried to help
Cons: We booked a specific car and it was not available upon pick up so we had to wait over an hour to get a substitute which did not meet our needs .
review from
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10.0
Pros: Everything was very easy to accomplish and the staff was pleasant to deal with! Good value.
Cons: No improvement needed.
review from
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10.0
Pros: Friendly staff. Speedy checkout. Cooperative
review from
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10.0
Free Upgrade
Pros: It was fast to check in and out, they had upgraded me to an SUV for free!
Cons: No negatives are coming to my mind
review from
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10.0
Again all good!
Pros: Everthing
Cons: nothing
review from
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10.0
More than fair
Pros: The original truck I was supposed to rent was not there. I waited for 1.5 hours. They ended up giving me a better vehicle for less.
review from
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9.2
Expensive but easy
Pros: The car was clean, in good condition and got 50+mpg. The staff were very friendly and polite.
Cons: The same car was $20 cheaper per day 20 miles away.
review from
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6.8
Cons: My reservation was made for Huntsville airport but you made for another location miles across town with no means of getting there. I had to take a cab at my own expense. I am asking for reimbursement for that and additional amount for the delay in getting to my destination and the frustration cause
review from
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8.0
Cons: Lower cost
review from
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8.0
Pros: Enterprise picked me up in a timely matter for rental reservation. After a long wait the Enterprise associate made everything right . She made adjustments to daily rate due to inconvenience of long wait and car availability. I enjoyed a cup of coffee while the wait. I was satisfied with vehicle !
Cons: More cars ready for drive off , delayed wait . Not enough ready inventory. Cars were in the middle of getting oil changes. Many customers had to leave and come back. I was fortunate to have a vehicle after a long wait. I have never had to wait that long while having a reservation.
review from
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2.0
Cons: The rental agency did not have the car I had selected, and then they tried giving me a compact when I was paying for an intermediate. To cap it all off I was charged more than what was I thought I was going to pay. Honestly Stay away!
review from
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6.0
Pros: Southern style and friendliness
Cons: Even Huntsville Enterprise did not check for the OVER-billing of the rental insurance ($27.00 paid to Allianz Global and $55.98 paid to Enterprise for rental insurance). And so here we are today.... Any honor among the Enterprise thieves?? Surely they will refund the $54.00 ... All in all Enterprise failed me -- big time
review from
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6.0
Unorganized
Pros: The staff was friendly and tried to help
Cons: We booked a specific car and it was not available upon pick up so we had to wait over an hour to get a substitute which did not meet our needs .
review from
Where can I find Enterprise hire cars in Huntsville?
6755-a University Dr Nw, Enterprise car rentals
Address
6755-a University Dr NwPhone
+1 256 430 1818FAQs about hiring a car from Enterprise in Huntsville
How many car hire locations does Enterprise have in Huntsville?
Enterprise has 5 car hire locations in Huntsville. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Huntsville Airport (HSV)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Huntsville Airport (HSV)?
Yes
