San Francisco SUV Rentals

Gas prices are high.

Excellent customer service in both union square and LAX!

Staff were polite and helpful at pickup and dropoff.

Was perfect

Car had some strong “body odor” smell. Had to keep windows down while driving

It's very expensive to rent a car but Alamo had the best price. The staff were excellent

I loved the the car was a hybrid and averaged 50mpg on the highway.

It was great. Great staff and great car. It all worked perfectly smooth

Wurde gut bedient

Can't fault it. Highly recommended.

Ok

The Toyota 4Runner we received was nice but not newer like we are used to. That said I understand that there is a shortage of newer vehicles and I am sure that coupled with the back and forth of the pandemic has not made things easy on the rental industry. The woman who checked us in was amazing! Incredibly sweet, efficient, personable and had us out the door quickly. Also the deposit was $150 when in the past it has been $500 with other rental companies. Granted you get the money back but I’ll definitely consider Fox again for this reason and the customer service was a 10+ The cleanliness of the restrooms would be my only real complaint. But they were also very busy and moving clients through quickly so I’m sure the bathrooms are the last thing on their agenda for the day. Overall a great company to do business with.

Charge is too much

WAy off airport, difficult to pick up and return.. Unpleasant staff

Service was the best! Especially Herm, helped us get on our way no problem- 10+!

We got a great deal from Kayak, but the car rental place charged us $200.00 to drop the car off in another state. I don't know if this is normal or they did that because of such the great deal we got from Kayak. Even with that, we feel we got the best deal in town!

Giving me a car that was 5 to 6 years old, dented up with scratches and mud/ dirt all over with a check engine light on, just to upsell me a brand new car for another $270 was hitting below the belt. Will never rent from fox again. Liked how the guy rub my shoulders and asking me to give him a good review when is up selling me. I feel I could’ve gotten a better rate on line through Priceline via Kayak for that car if I would’ve just pre-ordered it. My 576.00 package turned into over $ 1200. Thanks that will never happen again.

It was easy enough but all the hidden charges were crazy and it cost twice what I expected.

Not at the airport as advertised. Up charges essentially doubled the initial quote

back seats were sticky, previous renters popsicle stick and sucker in the glove box, also driver door didn't lock no matter how many times you beeped the lock button on the key

Super easy and fast pick up and return process. Relieved the usual hassles of renting a car. Will use again!

When I booked at San Francisco airport... It would have been nice to pick the car up at the airport. Not a $40 uber ride away.

The employees at 340 O’Farrell we’re exceptionally friendly, warm, and efficient, especially the team upstairs in the parking lot where I was sent to both check in and pick up the one-way rental car I’d reserved. Kudos to them!

Our entire rental experience was great. Gabe and his staff were a pleasure to work with. We are always pleased with Enterprise and the SFO rental office exceeded our expectations..

Both pickup on Turk and dropoff on Santa Monica Blvd were extremely efficient and friendly. Car was a great deal. No complaints!

Car wasn’t really clean but they remedied it when I mentioned it. Rental car prices have really gone up, which is a big problem. Staff s at both ends were really helpful and knowledgeable and nice.

Norman did a great job when I picked up my car at San Francisco. He has great customer care skills. Wonderful experience!

The Van was perfect for 6 people plus luggage. Easy to drive, too, despite its size. Picking it up and dropping it off at SFO couldn’t have been easier.

Pick up was fantastic and fast l. excellent service and car was great. Tried to extend the booking and after 4 calls over two days still could not get it sorted . Their service for any changes is a disaster. Great cars and sanfran team were awesome just don’t need any assistance from corporate customer service as it appears they are incapable of even the most basic assistance

Great check in process and Tony was great at drop off

Really like this company. Good service & amazing vehicles.

They had extremelly few cars, most people who reserved weren’t able to get a car at all. People were crying in the lobby. It took 1.5 hours to get through a line of 4 people. I managed to get a car, but they were extremely rude about it, saying it was my fault for being an hour late- only I wasn’t, I had been standing in line for an hour. They offered me a smaller car than what I paid for, which wouldn’t work for my use. Finally gave me a different SUV but with no AWD as I reserved to go to snow.

Very smooth pick up and drop off, great experience

Alls well

One person at counter for pickup. I was there almost an hour before getting car. Drop off was 2 minutes.

The gentleman who helped me was absolutely fantastic! Give that man a raise!

I made a reservation and paid online. However, when I got to my destination I was told that I couldn’t pick up my car because there was a block on my account. After spending almost 45 min trying to get a hold of customer service, I was told that I would have to email billing and wait for them to respond within 48 hrs and then wait for my block to be released. This was all for a $12 toll. I was traveling for work and couldn’t get a reservation I paid for. I find it unacceptable that I was able to reserve and pay for a car and never once notified that I wouldn’t be able to pick up my car.

Agent checking in was excellent and friendly and very professional!

Good car. Easy pick up and drop off. But the guy checking in the car at drop off was way too pedantic - customers before and after me were complaining as even the tiniest mark easily rubbed off was being circled. Luckily I photographed damage to my vehicle at pick up. Took way too long to do the drop off as I waited almost 20mins for the car Infront of me to be checked then almost ten minutes to check my car. Apart from drop off all good.

Upgrade to BMW was nice.

They cancel my reservation due I didn’t have printed my name in my credit card, my bank doesn’t put that info in the plastic anymore, they didn’t care

Very nice vehicle and front desk staff were great. Thanks.

The final price ended up being $100 more than what my booking receipt said i would pay. I did not take any extras like guaranteed fuel price, prepaid tolls, insurance etc etc. they charged me for an additional day, i rented for 3 days ( three 24 hours periods) and they charged me 4 days even though it was returned on time. The car was hardly cleaned. Dirt and grime in the cracks around cup holders/shift selector, trash under drivers seat and a drink splashed on passenger door and windshield pillar.

Quick rental and return. Upon return I advised that tires were bald. Attendant noted by writing on windows for service department.

Customer service was terrible. They gave me two cars with paperwork two separate times that were not correct or available when I went out to the garage to pick them up. Just a ridiculous experience. Thankfully there was a manager in the garage the second time when I went to the spot to pick up the car I was given and saw it wasn’t there again. The manager gave me a new vehicle immediately which wasn’t exactly what I wanted (too big and a gas guzzler) but I took it so I could get out of there. It also had not been cleaned yet after the previous renter.

Truck had a bad smell like maybe someone smoked in it

They pulled a bait and switch on me at the check out counter. Told me that they didn't have the car I reserved (after calling to make sure), but they offered another without telling how costly the change would be.

There was a candy in the car when I got it. I’d also asked for the smallest car and I got a Dodge Challenger which sucked down gas. It took almost a full tank to drive about four hours. This car made it more expensive and much more difficult for me to drive and I had to change my plans because I felt so uncomfortable driving it at night.

Super easy pickup, no small print or added costs later, friendly staff that offered car upgrade and insurance discount

I asked the SFO office to rebook their car instead. As we were too tired to go to The pickup address at the downtown. Turned out the price charged by budget at SFO for the same car that I supposed too pick up is multiple times higher

unfortunately I had no any feedback from Kayak on my message and only after communication directly to AVIS I could manage my drop-off location.

I was told the only vehicle available was a large pick-up truck

Had to fill up oil, part-time frozen monitor screen quick customer service response but not willing to fully admit to the inconveniences

Waited for two hours to get the car! Their system is slow, their service is not optimal nor friendly! Just bad experience for a lot of money! Will not use them again.

Cranky staff…. Customer service in fixing an issue was non existent

Good experience. Need to be careful as Tenderloin neighborhood is not the safest one.

Got to the address where I was supposed to pick the car up. It was the correct address of the booking, but they said I would have to go to another place entirely as the booking was held at a different unit. Got to the other unit and the staff weren't overly helpful or friendly. Using their mobile phones behind the counter while I was trying to collect my booking. I did get given an upgrade as they didn't have available the car that I had booked, which was good. However my card was also charged a sum of $250 which stayed on my account for a while before disappearing, which worried me that they then had charged me for the upgrade. I had already paid in full in advance. Then on return there was a change to our flights. It meant we would need to leave the car back a little earlier (not later). Still at the reasonable time of 9.30-9.40 am indtead of 12 noon. For doing this and taking the car a shorter time I was charged $154 fine. A number that feels completely picked out of the sky, and just preying on people. Considering how unreliable airlines have been following the pandemic with the ability to stick to airline schedules, I find this fine particularly disgusting. All it serves to do is give the company MORE time to have the car ready for the next person, as usually there is a problem that they don't have the car/car type you ordered. It wasn't my first disappointing car hire experience, and I'm sure it won't be my last. Overall, the best thing about it was that the cost still was at what I'd consider a good level (for the initial booking, I in no way am referring to the extortionate fine). Would not use Avis again on principle, even if other companies would do the same thing. I just don't think they deserve anymore of my money.

It took 3 hours to pick up the car 😩. And then the car I reserved was not available. The agent was great - but things are clearly broken at Avis.

2 hrs queuing at the airport for the car. Walk down to the car and find someone else sitting in the car - it had been double allocated. Get another car - more time wasted. Notice an electric fault after a couple of days. Have to go and excahnge for another car. Then looked on AVIS website and notice I've been given a smaller car than the one I ordered (so many different models of SUV in the USA had no idea which was small/standard size until I checked online). Call customer service and get sent to a site 20/30miles away only to be told when we arrived they only gets cars once they've been ordered - no spare stock. Have to drive another 30miles to an airport location to finally pickup the car size I had paid for! Towards the end of the rental, the 'Requires Service' light came on, then while in Yosemite the 'low engine oil' light came on - had to find a service station to top up the engine oil!

the check in and check out were a breeze. i wish the smudges on the console buttons and windows were wiped down, but it was otherwise clean.

Exicellent

Oversold cars for Presidents Day Weekend 2023, many showed up only to be told they had no cars. Dollar, if you don’t have the product, stop selling! Ruined our entire weekend planned weeks ahead.

Was OK.

Pushed in to upgrading and was told I had to pay for liability insurance as it was a requirement

40 min wait to pick up! Ive experienced long waits at this SFO dollar multiple times. They literally know how many people are coming to pick up at what time

No car on arrival, delayed pickup

Reservation was for 11pm but the counter closes at 10pm so was not able to even get the car. This is at San Francisco International Airport, not sure why they’re closed at this time or would even take payment for a reservation after their closing time. Still no word on a refund…

Dollar hit me with a 33% increase in my bill that Kayak didn’t make clear was going to happen at the desk. I thought I had paid it all upfront on-line but must have missed the reason why Kayak looked cheaper was because they let Dollae also charge for fees and taxes etc.

The agent pushed hard to Howell me insurance. Even though I prepaid for insurance through my reservation he insisted that insurance didn’t actually cover the car I rented. It Dollar has different policies, then they shouldn’t rent through Kayak. Or Kayak needs to know that the policy is a fit before selling it.

Bait and switch.

Vehicle had several maintenance issues. It had clearly been in a crash previously and not properly fixed.

We reserved a car for pickup on Friday at noon and dropoff on Monday. We arrive after taking a 45 minute bus ride to the office, and are told that they don’t have any cars. We’re put on a waitlist, informing us that it’ll be about a three hour wait, but that they close in three hours. At this point, we’re hoping we can wait it out and get a car on Saturday and salvage our trip. It’s now Tuesday, and at no point were we contacted about our car.

Show the rental detail instead of hiding a lot of payments.

There could have been more or better signage directing drivers to the entrance for pick-up.

Pricing was not accurate transparent. Ended up paying more than I booked it for. Waited in line for 2 hours just to get the car, Did not get the car I booked.

Goo was a bad deal, but highly recommended by there agent.

The car was clean and good. I think that 2 things ahould be noticed: 1.,I ordered the car to 11:00, when I came to pick up the car at 13:00, the let me wait more than 20 minutes till the car was ready. 2. I was explaoned that I can return the car without a fuel tabk full, and that I'll pay 6.13$ for a galon only for what i used, and that i need to give a deposit of more than 100$, and that what I did. When i returned the car, i was charged for the whole amount, and when i talked with thrifty thet explained that if i dont return the tunk full, i pay all the amount, that wasnt what I was explained.

I went to pick up the car and they told me they didn't have a car available and that there was a 3-4 hours waitlist... That was really annoying because I had an out-of-town appointment I had to go to and had to cancel it.

On arrival at SFO we had to queue for 90 minutes to actually get to speak to someone about picking up our pre-booked car, once we got to give our details we were then told we would have to wait 1hour to get the car! As it happens it was only 20 minutes. They were clearly under staffed and the staff that were there were under great pressure.

absolutely catastrophic! I NEVER had the car. The company told me that they would not have a car available until 4 hours and that they would call me. I never had a call. I had lost my preservations for my activities that day. It's a shame. To avoid absolutely! And I will not fail to write it everywhere on the net.

We got a car that was with battery lasting only unto 50 %. So had to make many stops to recharge. Then had to change drop off location, and it took me hours to get this done by speaking on different channels. never again.

I performed a search for rental cars from SFO airport, and your website gave me a different pick up/drop off location. Now I know youre going to say, its the customers responsibility to verify location- but when you do a search for a specific location, you dont even think to verify

The Tesla was amazing and the staff were excellent

Yes, I liked everything, and for the summer I am thinking of renting another car thanks.

Went to pick car and they had no cars, none, not for anyone.

They never could produce a car not did they provide much information. as to when. They just wanted money and no service.

It was a good experience. The car was ready as booked, it was clean and was the right model. The staff were helpful. Overall, very positive

I actually did not rent this car. I canceled the reservation with Hertz a few weeks ago. Kayak was never updated apparently. I actually contacted both kayak and hertz in the cancellation process, because despite canceling weeks in advance, I was charged $50 by hertz for the reservation. Their policy was confusing, and I was surprised and disappointed to be charged. I have no complaints with kayak, but was dissatisfied with this hertz experience.

I didnt event use the rental service and the card payment was proceede. I claimed this few days ago and still havent got back any feedback

Arrived for my 11am pickup at about 10:40. Got on line and saw an agent, but wasn't able to get into a car till almost 11:30; said they were still cleaning the car. Was offered an upgrade, but when I asked if it was free they said, no. After waiting until about 11:25 I picked up the car, then change oil light came on. Returned the car, and a really nice attendant said they just had to reset the light. 5 minutes later I'm back in the car, but the oil change light comes back on again. Once again I returned the car. They were very accommodating, and gave me a different car this time. Unfortunately, all this cause a later start on my road trip. I didn't start driving away until about 12:20 or so.

Not sure what happened, I was told I had to go to an off site location in San Francisco vs the airport location. Why would I do that as my return flight was hours before the off airport location would open. Canceled the reservation booked with a vendor at airport

Pick up and drop off was super easy and they gave us a free upgrade! Really smooth ride all the way.

I liked Althea the car attendant. She was super friendly and helpful with my needs. She checked me in, took me to the car. Helped me with my suitcase. Showed me the little features about how to drive the car because I never seen the type of car dials before. She was all around cool. Give that girl a raise.

Everything with National was excellent. The check in was easy, the attendant was extremely helpful. I will use National again as well as Kayak

Horrible experience, never been so rudely treated and lied to in all my years as a business traveler. Trying to force you to buy extra insurance under the premise that the car has NO insurance at all and they can not rent out a car w/o insurance. When I explained that according to the law, all rental car has basic insurance and that my Amex card will cover the CDW he became very rude and did everything he could to prevent us from renting the car. Asking for our passports, never under my 20+ years renting cars in the USA have we even been asked to show passports and then he demanded that we show him our international driver's licenses. Did not know that such a thing even existed anymore, it's just a translation. So we had to cancel the whole thing and take the long trip back to SFO airport Worst ever

Europcar is not in the terminal. They did not have my reservation. I had to rent from another company. They are not refunding my rental fee.

During reservation, we had selected option for the car rental at the airport terminal and not offsite. After reaching to the airport we realized that the car rental was offsite. Moreover, we were not informed anywhere during reservation that they close at 12:30 am. We reached there at midnight and they were closed. We booked the car but we lost the money and had to book another from the airport from what was available from a different car company,

Good agent at San Francisco Airport Fox rental company: Edgar.

Friendly staff; Wait time reasonable. My only complaint is that I was “upgraded” to a larger car. I should have declined the offer but I was tired and wanted to get going. Would have much preferred a smaller car. My bad.

First thing said to me was "you're early". I was 50 minutes ahead of schedule due to a fast flight and faster-than-expected transit from gate to car agency. I overheard other representatives imposing penalties for dropping the car off (or picking up) earlier or later than the booked time. In the end, I managed to get what I needed, but I got the sense that part of the business model is "gotcha" fees imposed above and beyond. I would expect a fee if you keep the car longer than the agreed number of days, but imposing fees fro dropping off early?! Vehicle also was unable to connect to my phone via bluetooth or USB.

It took 2.5 hours to pickup the car. Then the car was notably old, and had a number of dings in it. Many other folks were given cars with half full gas tanks while I was there as well. They had to notice and the company wasn’t upfront about it.

Took two hours in line to pick up

This was advertised as being on airport but it requires air train and shuttle

I thought this was located at the airport rental car station but you need to take an extra shuttle. So you need to get off your flight, take the airtrain to the rental car building, then exit the building to wait outside for a shuttle to the Fox Car/Europcar location. If I had known, I personally would have paid extra to avoid the hassle but it was others a fine rental car experience.