Traveller reviews
Overall rating
7.4
Good
Based on 3,175 reviews
Boarding
7.6
Comfort
7.1
Crew
8.3
Entertainment
7.1
Food
7.4
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SWISS information
| IATA code | LX |
|---|---|
| Routes | 292 |
| Top route | Berlin Brandenburg to Zurich |
| Airports served | 121 |
| Top airport | Zurich |
Recent reviews
Traveller rating
1594
660
382
259
15
Find reviews that mention:
flight attendants
great flight
crew was great
food was good
seats too small
great service
economy class
person in front
leg room
entertainment system
business class
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8.0
Friendly staff inflight, flight delayed.
review from
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8.0
If you can put on new planes on this route.
review from
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10.0
You have set and are maintaining excellent standards; keep it up!!!
review from
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2.0
Delayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than expected.
review from
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10.0
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
review from
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6.0
When leaving Florence we arrived at the airport 2 1/2 hours before our flight. There were 100's of people waiting to check in for several different international flights and only 2 people working at the check in counter issuing tickets and checking bags. Many people were missing their flights and trying to figure out how to get home. We waited over 3 hours on the lines along with most of the other people on our flight. There were several altercations between travelers and ticketing agents. I am not sure if they held the flight or if we put on a later flight running through the airport to board. There were no other people in the airport at security or shops or anywhere just the crazy international flights area. When we arrived in Switzerland for our connection we were very late and again running through the airport to barely make our connection. When we did arrive in Newark our luggage did not. Also I had ordered a gluten free meal when I booked the flight and they did not have my request so I was unable to eat on the plane. If you are asking about allergy meals they should be available or I would have brought my own food on the plane. On a positive note, the blankets and pillow were a nice comfort for the long flight. They also checked our carryon for free so on our sprint through the airports we weren't dragging bags with us too.
review from
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10.0
Enjoy food could be better plus again some wipes to clean hands before meals
review from
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10.0
A little more comfy plus no personal items given like hand wipes before food and drinks
review from
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2.0
Baggage charge is nothing short of obscene, especially w/ lack of service provided
review from
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8.0
I miss the old swiss air this new airline is not the greatest.I am swiss travel back and forth between the us and Switzerland ten times a year and I really think swiss is the bare bones of airlines thank you
review from
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8.0
Not enough food - Very bad for a long haul. The crew put 10 sandwiches on a plate for people to grab between “meals” they went in 5 seconds. people were scrambling to be able to grab one. This happened twice (20 in total for maybe 150 passengers). People were starving! Seats are way to small even for me 5 foot 7 and 140 pounds. Entertainment was good. If you ask people to pay to check in your luggage then we travel with smaller luggage we can carry in the plane but then DON’T ask us to check them in for free. It’s ridiculous! it was on time which make it a good flight, if it wasn’t, it would have been a very bad flight.
review from
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8.0
I am a big guy and seated to another big guy, the experience was uncomfortable . The crew provided excellent service
review from
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8.0
I was seated near a big gentleman and being a big guy it was quite uncomfortable during the entire trip. The service was excellent by the crew
review from
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2.0
Missed the flight and the had to change my booking
review from
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2.0
Flight was canceled and had to stay overnight
review from
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6.0
One of the flight attendants was incredibly rude. She knocked into me five times and never apologized once. She spoke harshly to several other people as well. Unfortunately, I did not catch her name.
review from
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10.0
Boarding and the whole flight were flawless.
review from
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10.0
It wasn’t communicated that on the layover, we needed to again have our documents checked so after waiting in long line to board, we were sent back to another documents check line and then back to the long boarding line. It wasn’t a big deal but something to mention. Once on board the crew was phenomenal. Very friendly and constantly working and serving. I don’t think they got a moments rest during the 10+ hour flight. Best service on a flight in years….hands down above & beyond Delta airlines where I have my miles awards membership. Very pleased with Swiss Air.
review from
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10.0
I'm flew Swiss for the first time and like it
review from
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8.0
seat not comfortable
review from
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10.0
clean n seat legroom was spacious
review from
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8.0
Swiss was better than United flight I take to Newark to Mumbai
review from
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2.0
Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
review from
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2.0
You can't reach anyone at the airline. Even the online portal redirects you to their phone number... a week later!!! Swiss is crumbling
review from
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10.0
I upgraded my seat to business class for $800 and then at checking at the gate charged an extra $200 for my luggage. Saw this happening to other passengers as well. Being charged extra too. I think business class should include the luggage. Another way the Swiss has their hand in your pocket. I was unhappy. Can’t leave my clothes behind!
review from
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10.0
It was an excellent flight!
review from
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10.0
Would be nice if the only choice for vegetarians wasn't pasta!
review from
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8.0
Only one improvement needed. The boarding process was chaotic. After pre-boarding was completed, the entire remaining number of passengers (lots of them, big aircraft) were allowed to board without separating into logical groups or by row numbers. Slowed things down with crowded aisles, people trying to get by people trying to stow overhead luggage, getting situated, etc. Never had this happen in recent history on any other airline.
review from
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10.0
Clean cabin and lavatories. Crew friendly, attentive and helpful.
review from
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8.0
Great service, nice crew, 777300 is a great plane. They offer a nice Swiss chocolate at the end of the flight. This trip was very good - except for the check in process in Miami for my outbound flight
review from
SWISS FAQs
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Flight status
SWISS route map
Top airports served by SWISS
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Frankfurt am Main Airport (FRA)
- Palma de Mallorca Son Sant Joan Airport (PMI)
- Hamburg Airport (HAM)
- Athens Eleftherios V. Airport (ATH)
- Barcelona-El Prat Airport (BCN)
- Paris Charles de Gaulle Airport (CDG)
- Nice Côte d'Azur Airport (NCE)
- Porto Airport (OPO)
- Kastrup Copenhagen Airport (CPH)
- Brussels Bruxelles-National Airport (BRU)
- New York John F Kennedy Intl Airport (JFK)
SWISS contact information
- LX IATA code
- +64 800 94 52 20 Call
- swiss.com Visit
Overview of SWISS
SWISS offers several different travel classes for passengers to choose from, including Economy, Business, and First. Economy provides travelers with a free carry-on, a hot meal, complimentary drinks, and access to the plane’s entertainment system, while Business offers a seat that turns into a bed, a gourmet meal, free alcoholic beverages, and the option of checking two bags for free. If you select First Class, you will be given items, such as moisturizer and pajamas, as well as priority boarding.
Although based in Switzerland, this airline offers many flights all across the world, including throughout Europe, Asia, North America, and Africa. If you plan on traveling to Asia, you can consider visiting a popular country like Japan or Thailand. For those interested in flying to Africa, there are destinations such as Tunisia, South Africa, and Ghana.
To offer as many flight paths as possible, SWISS has codeshare agreements with many other airlines, including Air France, Eurowings, and LOT Polish Airlines. Additionally, the company has created interline agreements with additional airlines, such as Delta Air Lines, Iberia, and Precision Air.
Out of the 89 planes that make up this company’s fleet, almost all of them are either Airbus or Boeing. The Airbus A320-200 is the aircraft that is the most frequently used, as it is ideal for medium-range flights and can fit up to 180 passengers. When servicing long distance flights, however, the company opts to use the Boeing 777-300ER, a choice that can fit up to 340 passengers and is the largest twinjet in the world.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.