Pros: nothing. i got there and they didn't have a car for me. it completely ruined my vacation. i had hotels booked and itinerary planned and couldn't do any of it because the busses were all booked. I will never be booking through kayak again. what an awful experience.
Terrible and bad
Pros: Nothing because I didn't rented the car
Cons: They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!
No phone number
Cons: Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.
They would not take the rate that I got online
Pros: The car was clean.
Cons: The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.
Do not use Payless in Mexico City!!!
Cons: The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.
Bad service and liars
Pros: Nothing bad service
Cons: They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the car
Great car for travel
Pros: Great car and deals
Terrible experience in Mexico City
Pros: Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)
Cons: No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.
Pros: Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammers
Cons: Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.
They denied our booking
Pros: They did not honor our booking
Pros: The attendant was nice enough
Cons: This is a scam. While the cost of the rental on Kayak was very low, the cost of required insurance is about $50/ day. We didn't end up taking the rental and lost half a day. Better to use taxis and the bus system. Kayak should disclose the cost of insurance.
Cons: The car was going to be ten hours late so we went elsewhere.
Payless has 5 car hire locations in Mexico City. Take a look at our Payless hire location map to find the best car hires near you.
No (according to our data)