Car rental at Mexico City Benito Juarez Airport

Pros: Noting at all

Cons: Be able to contact them and find the place.

Pros: Car was clean and relatively new.

Cons: Car had no gas in it when picked up. (Red light on). One of the wheels didn’t have air pressure with pressure notification light on at pick up. No credit was given when car was returned with Kore than half tank more at return. Credit card info was stolen from the system by someone who was trying to charge the card for other purposes.

Pros: Clean and new car

Cons: Quicker pick up and drop off Cheaper insurance options

Pros: The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Cons: When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

There were no cars

Pros: Nothing

Cons: I was not notified and my time wasted

the dos ñor honor de reservation

Pros: the car da a hice the drop of as a fast

Cons: the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

Hidden insurance that they forced us to buy and said was mandatory

Pros: Nothing

Cons: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Car rental thrifty

Pros: Nothing

Cons: The merchant did not release the vehicle. Regards, juan

They attempted to charge me for existing damage

Cons: They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!

JMDF

Cons: I made my reservation online, when I went to find my vehicle at the time and date indicated, Thrifty had no vehicles available, the customer service was heavy and showed a lot of indifference to me, he just kept talking on the phone with his friends and not attending to the clients.

Pros: scratches

Cons: In the web never said anything about additional insurance, car they gave had no brakes, gave us another one it was worse they never checked the car, i had to point out lots of dents and scratches ciggarette burns loose bumper, but in the return they even had a flash light to check the smallest scratches. Found one little scratch want to charge me for it.

Visa not accepted everywhere

Pros: They wouldn't accept my visa credit card because they claim that the numbers weren't embossed. Mind you I went down the road to another rental company and they took my card put a piece of paper over it and with the bottom of a pen were able to get the credit card numbers to appear. Now I know we all learned how to do that in kindergarten, they must've skipped that year at Thrifty. Guess I'll never rent from them again.

How can you make a reservation for a car and then

Pros: Nothing

Cons: We went to Mexico City, when we arrived at 9:30 pm we were told that our reservation for a car was not valid because they had ran out of cars. The agent was not helpful and just shrugged her shoulders and said she couldn't do anything about it. When we asked for referrals to other agencies, she said she didn't know of anyone else. How can we trust Thrifty again to make a reservation and know feel secure that this won't happen again? We ended up having to go to a different company which turned out to be a scam and we ended up renting a car for almost double the price Thrifty quoted and it was off of the airport premises through a small agency. This took us many hours and we didn't get to our hotel until well after midnight. At this point, we have decided to never utilize Thrifty again for car rental purposes. We just do not have any trust left and do not want to be stuck in a difficult position again. Thank you, Anita Deshommes 3037047003. anitadeshommes@gmail.com

400% more

Pros: Nothing

Cons: Smaller car, finished paying 400% more

Car not available

Cons: Despite my reservation, the car was not available at the time requested. I was asked to go back 2 hours later but the car was still not available. I was asked to return the following day, but nothing changed. I rented a car directly with another provider at a much higher price. Furthermore I had to pay the hotel night that was not planned.

Cons: They tried to charge me $1000 usd for insurance , $65 a day, after shuttling me to their faraway lonely office. Scammers.

What?

Pros: Instead of 25 I paid 155, smaller car, 6/9 fuel tank (how can you fill it with such precision is just another smart shamming way to get more money and see your face)

Pros: I was told by a couple of different people that they didn't have the car I was looking for because they had rented it out to someone else even though I had rented it online weeks before. I was then told that online reservations don't really mean anything for international rentals. When I tried to work with them to ensure that I was going to get the 12 passenger van that I had rented I had to beg and go back and forth with them. I was threatened and told that I wouldn't get the car I wanted if I didn't get there at a certain time (way before my original reservation). I was finally told that they would make an exception and make sure I got my car when I arrived. When I arrived, since there was a different desk worker I had to go through the same thing over again, telling me that they didn't have anymore available. I felt that they were being dishonest and played me, they also ended up charging me more than the original cost online.

Cons: I was told by a couple of different people that they didn't have the car I was looking for because they had rented it out to someone else even though I had rented it online weeks before. I was then told that online reservations don't really mean anything for international rentals. When I tried to work with them to ensure that I was going to get the 12 passenger van that I had rented I had to beg and go back and forth with them. I was threatened and told that I wouldn't get the car I wanted if I didn't get there at a certain time (way before my original reservation). I was finally told that they would make an exception and make sure I got my car when I arrived. When I arrived, since there was a different desk worker I had to go through the same thing over again, telling me that they didn't have anymore available. I felt that they were being dishonest and played me, they also ended up charging me more than the original cost online.

terrible service

Cons: Reservation was not honored, I had to search another rental because of them not providing the promised vehicle, Thrifty as well as priceline were not able to fix this issue I won't be considering kayak or thrifty for any future travel plans.

Renting in Mexico City airport

Cons: They never honor the price you get in the states

Horrible Customer service

Pros: Absolutely nothing very disappointed at this Company

Cons: From start when we arrived at their office there was no one there we had to wait about 20 mins for someone to show up then the lady I formed us they didn't have the car category we reserved and either automatic only a smaller car and stick, they told us nothing they could do about it and even told us if we didn't like we could go somewhere else. Very poor options of insurance either a premium or a less premium option they still ran about 250 dls for 4 days both. Car was I'm very poor condition, dirty in the inside and out side specially the inside, half a tank of gas gas provided, brakes didn't work well, made funny noises every time we stopped, AC wasn't working. Very poor experience in general won't ever rent a car here

Pros: Decent customer service. No hardsale on the insurance.

Cons: Cars need maintenance, repair, reconditioning. Rented a Jetta, wipers didn't work, breaks were worn, and only 1 speaker worked. Went back to switch it out- had to pay for an upgrade- was given an avengers and center console was broken and ac/heat didn't work.

Cons: I got a price online for my rented car in Mexico, but when I arrived to pike the car the price was increased about 200%.... was an horrible experience!... I rented the car because I didn't have an option (I arrived at midnight with my 6 years son)...the car was instead $200 $650!!!!.... plus the car was old with mechanical problems!...